Basing my review on quickness and effectiveness alone, I'm giving 5 stars. I called, they came in…read more30 minutes. Never ever has a place been that great. My driver, Anthony, was great! He chatted with me and made me feel more at ease about my horrible situation that landed me needing a tow. I have no complaints about the driver and don't want the rest of my review to reflect his service. It was perfect. However, I have to mention that whoever answered the phone when I called (Dispatch, I believe, not a driver) was not professional. I had just been in an accident, I was very stressed out and panicky. I asked them, "Do I ride with the driver or do I need my own ride/Uber?" I thought that was a reasonable question...I've never had a tow before and I was at work. Even my driver asked me if I was riding with him or getting other transportation-I do not feel that my question warranted a joke. The man on the line responds "Nah, we just drop the truck off with you and you have to drive it home." Keep in mind I am having a panic attack and am not sensing that it's a joke so I go "Oh, okay?" and he goes "I'm kidding." Whole time, he had a tone of nonchalant sarcasm and I felt pretty bad about it. Maybe tell Dispatch to stop making jokes to troubled callers. Really distasteful.

I was stuck on an icy hill which I explained to the dispatcher named Kevin. The driver named…read moreAnthony did show up within the time I was told. That being said he couldn't do anything because he didn't have chains on his tires and said he would have gotten stuck if he tried to pull us out. He did try to physically push us out of the ditch and when that failed he walked away and said nothing to us. Several minutes later the dispatcher called and said his driver couldn't find us then I told him his driver was here said he didn't have chains for his tires tried to push us out then left. Then a few more minutes later Kevin called back and said his driver had to go buy a rope and would be back in 1-2 hours. then about 45 mins later a different person called and said the driver still needed to go buy this rope and some straps to safely be able to pull out my vehicle and that was going to take 4-5 more hours before he could get back to me. In the end my kind hearted neighbors pulled me out of the ditch and saved me over $400 dollars. I will never use or recommend this company ever again lesson learned!

If a towing experience can be top notch, the service from Yanez is it. They quoted a reasonable…read moreprice. They are professional and friendly to work with! Highly recommend.

Cameron and Jake were absolutely the best! They fixed my car INCREDIBLY quickly and for a fraction…read moreof the cost of what another shop quoted me. I took my car to a chain repair place that said they wouldn't get my car done until after Memorial Day weekend and wanted to charge me for a bunch of things that were perfectly fine with the car. One of my friends told me about Vector, and these guys were honest about exactly what needed to be fixed and exactly what it would cost. On top of that, I was absolutely floored by how quickly they got me back in my car (one day turnaround!) and cannot be more thankful. Vector saved me a ton of money AND time, and I will absolutely be using them as my main mechanic from now on!

If this is the business that came to my home I would five them 4 stars for mechanical knowledge and…read moreskill however they got black axle grease on my canopy and left their gloves and other detritus on my driveway when the garbage can was just a few steps away do 2 stars for follow through

Wonderful customer service. Called and scheduled. They arrived and were top notch. Would highly…read morerecommend. Very professional company.

Patric was a big help and has wonderful service. I had to get my vehicle towed to Dallas and his…read moreprices are the best in the DWF area. I highly recommend to use BEST DEAL TOWING.

If you need a tow call them!! Great customer service. Dora the dispatcher was very friendly and…read moreAdam the tow driver was very helpful and nice!!

This place is absolutely ridiculous. My vehicle was towed here, and after I paid the full amount to…read moreget it released, I returned only to find it blocked in by other cars. Things happen, so it was cool until.... When I went back to the office to ask for help, the attendant told me there was no one available to move the vehicles. Mind you, the Cowboys game was about to start, so I understood they might be short-staffed -- but it still didn't make sense. I politely asked if someone could give me a call once the cars were moved so I could come pick mine up. The response? "Unfortunately, we can't do that." So let me get this straight -- you can't make a simple phone call to let a paying customer know their vehicle, which is already released, is no longer blocked in? My only options were to sit there and wait indefinitely or leave and come back, hoping the issue would somehow be resolved. That's completely unacceptable. Not only did I waste over an hour waiting, but I also inconvenienced the person who gave me a ride. It feels like they treat people poorly just because they know we're stuck -- since this place also serves as the city pound, they seem to think they can get away with it. We're hardworking people already in a bad situation when our cars get towed. The least they could do is make it easier to retrieve a vehicle after payment. As I write this, I've been waiting for over an hour for a car that's already paid for, with no end in sight.

Castro's Towing rescued my daughter and her SUV as midnight Saturday turned into Sunday…read more Castro's responded quickly to our single phone call. They did not put us on hold. Castro's gave us the total fee during our phone call. They took only 45 minutes to arrive after we called. In comparison, after 4.5 hours on two different holds with GEICO, GEICO had not acquired a tow truck for us. GEICO's towing service is a waste of your time and your money. Meanwhile, Castro's was careful with the front apron on my daughter's SUV, so that it was not scraped as her SUV was towed onto the tilt-bed. They got us to our auto body shop quickly and didn't charge us until the car was delivered. I will call Castro's FIRST the next time I need a tow in Tarrant County.

I used his services on July 26 to take my vehicle to the dealership. He responded right away. Had…read moreme pay with zelle, now that I am asking for an invoice he is ignoring my calls and my text messages. He claims he has emailed it to me and I have even checked my spam mail. All I am asking is an invoice so I can get reimbursed from my insurance. There is no address in which I could go to, he is ignoring my calls and text messages. All I am asking is just for invoice. If someone can reach out to me, i would appreciate it. After writing this review - he sent the invoice.

Filed an insurance claim after a collision and loved working with this team! They were flexible and…read moreresponsive to my needs.

I am very thankful for the thorough and speedy amazing service provided during my vehicle repair…read more The manager and his staff went above and beyond with making the process super easy and stress free!!

Extensive chat regarding my daughter's, 2003 Mercedes C230 W203 1.8 Kompressor 97K miles, which…read morethey made until 2008 & hardly modified thereafter for the W204 except for the chassis & styling mods ("facelift") on into late 2015. I asked about diagnostics informing them that I had already performed my own diagnostics having owned a automotive shop in the 1990s but being 65 with disc degeneration from C3 to C7 along with my eyesight not so good anymore I needed some more capable fresh eyes on the matter with regards to the CEL & perhaps performing a smoke test & isolating a vacuum leak which was causing the Emissions system, specifically the purge circuit for the charcoal canister to fail registering with a code. I informed them that I had already ferreted it out with the TSB's & confirmed that the fuel filler neck had been replaced as per a warranty recall but that instead of a hard plastic Teflon vacuum line there was a fuel line in place which I suspect it was collapsing upon evacuation of the purge system "call". I also informed them that I had already replaced the fuel cap, the purge valve, with items from Amazon, & the dealer without the issue resolving itself. I also informed them that I had a iCarSoft along with a LAUNCH CRP, EQUUS 3140 INNOVA & an ACTRON CP9410 scanner tools & that I was able to read, clear & monitor in real time the issue with regards to the CEL. They came back & said they don't work on old cars.... Or that they quit working on cars that old a couple years ago. Which is just bullshit. If you go to their site Facebook page or otherwise, even their ad/advertisement shows a C Class, W203 car that they claim to have worked on which is exactly what my daughter's car is. They just don't want customers like me that know what they're talking about because they won't be able to take advantage of me & now they refuse to even respond to me over chat. I even gave them the chance to say just let me know that "I'm one of THOSE customers, & that you don't really wanna deal with people like me" but they're fucking cowards & therefore they're liars because they don't want to tell the truth. I wouldn't deal with liars if I were you .

I chose Great Motors because they are a smaller business with consistently high reviews and offered…read morea reasonable price compared to Sewell Subaru. I provided them with the diagnostic from Sewell, which clearly indicated that my vehicle needed a new AC condenser and both rear wheel bearings. After a week in the shop, I was informed that the AC was still not working and that my car had developed a new "screeching" noise that was not present prior to service. I later learned that instead of replacing the AC condenser, as the diagnostic indicated, they replaced the AC compressor. Great Motors then charged an additional $188 to re-diagnose the same issue, when it was their mistake that they replaced the AC compressor instead of the condenser. Their misunderstanding of the difference between these AC parts resulted in an additional hundreds of dollars!! Unfortunately, this experience left me with a car that was incorrectly repaired, unnecessary additional fees and concerns about both the accuracy of their work and accountability. While I wanted to support a local business, I cannot recommend Great Motors based on this unsatisfactory outcome.