Basing my review on quickness and effectiveness alone, I'm giving 5 stars. I called, they came in 30 minutes. Never ever has a place been that great. My driver, Anthony, was great! He chatted with me and made me feel more at ease about my horrible situation that landed me needing a tow. I have no complaints about the driver and don't want the rest of my review to reflect his service. It was perfect. However, I have to mention that whoever answered the phone when I called (Dispatch, I believe, not a driver) was not professional. I had just been in an accident, I was very stressed out and panicky. I asked them, "Do I ride with the driver or do I need my own ride/Uber?" I thought that was a reasonable question...I've never had a tow before and I was at work. Even my driver asked me if I was riding with him or getting other transportation-I do not feel that my question warranted a joke. The man on the line responds "Nah, we just drop the truck off with you and you have to drive it home." Keep in mind I am having a panic attack and am not sensing that it's a joke so I go "Oh, okay?" and he goes "I'm kidding." Whole time, he had a tone of nonchalant sarcasm and I felt pretty bad about it. Maybe tell Dispatch to stop making jokes to troubled callers. Really distasteful. read more

I was stuck on an icy hill which I explained to the dispatcher named Kevin. The driver named Anthony did show up within the time I was told. That being said he couldn't do anything because he didn't have chains on his tires and said he would have gotten stuck if he tried to pull us out. He did try to physically push us out of the ditch and when that failed he walked away and said nothing to us. Several minutes later the dispatcher called and said his driver couldn't find us then I told him his driver was here said he didn't have chains for his tires tried to push us out then left. Then a few more minutes later Kevin called back and said his driver had to go buy a rope and would be back in 1-2 hours. then about 45 mins later a different person called and said the driver still needed to go buy this rope and some straps to safely be able to pull out my vehicle and that was going to take 4-5 more hours before he could get back to me. In the end my kind hearted neighbors pulled me out of the ditch and saved me over $400 dollars. I will never use or recommend this company ever again lesson learned! read more

I took 2 different cars in to be repainted. One car was needing full paint to resolve advanced oxidation. The truck was hit hard with hail damage. Both cars came out great! I feel it was a very fair price and excellent quality work. Joey kept me posted along the process and sent photos of the work in progress. Very happy with DFW Hook It. Want to mention that the owner, Joey, is involved with all aspects of the process. I felt in good hands. read more

I needed to get my truck towed so I requested aaa to send a tow truck. I was quoted an hour eta. That eta turned into 4. So I started contacting local tow truck services and called the first company that showed on google. My quoted price was almost $300 to tow a truck 3.4 miles in the same tow as the tow company. I think not! That would explain the 2.3 star review. That's outrageous! So I search google more and found DFW Hook It Towing and Collision. I called to get a quote and was quoted less than half of what the other company quoted. So I requested tuner services. Within 10 minutes Alfred arrived to tow my truck. He was professional, friendly and got the job done quickly. I especially appreciate the honesty in their quotes and he handles my vehicle with care. If I ever need towing services again they will be who I contact first and who I would to anyone who might need their services. read more

Accidentally locked my keys in my car at my sister's and didn't realize it until leaving at almost 1am!!! ‍ Called my insurance company &, although getting a live person through my insurance company's AI loop seemed almost impossible, I finally did & the Rep contacted DFW Hook It Towing. They came out pretty quickly & unlocked it for me. Thanks for saving the day & my night, DFW Hook It Towing! I now have y'all in my phone, just in case... read more

On November 8th I had a flat tire. This company sent a tech out to put the spare tire on. Today, I went to NTB to have new tires put on. A staff member comes out and asks me "Who put on the spare tire?" I state that roadside service put it on. He advises me that they over-tightened the lug nuts causing damage which now requires a completely new hub to be installed costing $600. So I call DFW Hook It Towing (682-800-4665) and shared with them what happen. The guy stated that there's nothing they can do, that it's "water under the bridge." As you can imagine this isn't a way to do business. He then says they can come tow it to their mechanic (Christmas is just a few days away). I asked how would they tow it if the wheel can't be placed back on. He then states to me "I guess I got you then!" I ask "What do you mean you got me?" He again state "I got you then" further stating there's nothing they'll do to remedy the problem. I've filed a claim with my insurer. I will also be contacting Agero to file a complaint. In addition I'll be pursuing legal actions. read more