Ann Koonce helped us sell our 1959 ranch and purchase a new construction home, and she was…read moreabsolutely wonderful to work with every step of the way! My husband and I have moved several times within the past 10 years, and there we're always areas we thought could have been improved - whether it was an issue with communication with the realtor or just not being fully informed of what to expect financially on closing day. We decided to more carefully research agents this time around and ended up taking the recommendation of our good friends who had recently bought and sold their home with Ann's help. From the first meeting, Ann was both professional and upbeat, making her a joy to be around. Despite staying busy with multiple clients, she was quick to respond to emails and calls and made it a point to be present for every meeting with our new construction builder and with inspectors for both homes. She was good at keeping notes on outstanding items , noticing small details, asking questions that we hadn't thought of, and following up with everyone involved. She knows the Triangle area well and knew the best time to put our house on the market to make sure everything lined up with the new construction. Because we had an older home, she made recommendations on what repairs would be beneficial in order to sell quickly and make the most profit, without every suggesting we go beyond where we were financially comfortable. A few weeks before market, Ann helped us narrow down which items would be used for staging and which to pack up. Knowing we'd have to still live in the home a couple months after going under contract, she helped us make the home livable while also appealing to buyers. The week of market, Ann did the final staging and had professional photos taken. We'd never seen our house look better. Within the first three days on the market, we had over 40 showings and 12 offers, most well over asking price. Once under contract, we ran into several issues with the buyer's agent and the buyer's lender, and there were times my husband and I did not think the sale would go through. Ann went above and beyond in leading the communication between both parties, fostering negotiation, and fighting for us. Ann was a source of reassurance and she remained level headed and treated the other agent and lender with respect and courtesy, while also having a backup plan should it have been necessary. Although the process was stressful, we know that it would have been doubly so had we not had such a skilled, assertive agent. She really went the extra mile. We wouldn't hesitate to recommend Ann to anyone looking to buy or sell in the Triangle. If you want an agent who knows the market and is well organized, good at communicating, skilled at negotiating, and a pleasure to be around, look no further.

Ann has helped my in-laws with purchasing a home from out of state. They've been happy with her…read morereliable communication and thoroughness. She has also helped my parents in their home search. I've been impressed with her interest in matching her clients with the right home. She knows that my husband and I are interested in a contemporary home sometime in the future, so occasionally she lets us know when something interesting comes on the market. I love her friendly, no-pressure demeanor and feeling like a friend is looking out for me. I highly recommend her!

Too many hoops to go through , it's getting ridiculous the amount of pictures they want you to…read moresend. If you get a pay raise, forget about it, they are going go up on the rent.

I have lived in my location for 8 years now. Bill the owner has always been upfront and honest with…read moreme from the begining and when I ever had any issues with anything invovling the apartment he did his best to see it wasfixed as fast as possible. I would rent from him again anywhere in the area...

I really could not have picked a better agent to help sell my home than Janina. Throughout the…read moreprocess she was patient, understanding, helpful, and compassionate. She also clearly knew her stuff and was incredibly knowledgeable about the process, explaining every step along the way. I was selling my home after moving out of state, and so I needed to have confidence it was being left in good hands. Janina not only made the process smooth and stress free with the sale, but she also offered to help donate things if I couldn't find a home for them before moving (I was on a tight timeframe). Further, she did a great job staging my home to look amazing. And lastly, she went above and beyond by swinging by the property frequently to clear a frozen condensation pipe so the furnace would keep running while the house was empty. If you're stressed with picking the right realtor to help you buy or sell a home, stop worrying about it and go with Janina. You're not going to find someone more incredible at what they do, and you'll get a personal touch and expertise that makes the whole process a breeze.

What to say about Janina? I have been thinking about this review for over a week on what I wanted…read moreto say. This woman moves mountains without even breaking a sweat. She did ALL the legwork on the property side of our first home purchase. I have dealt with other realtors in the past, and I was ready to do everything myself. Nope, I never even had to ask. She was on it and took care of all the details, but made sure that we were ok with everything she was doing before she did it. We were involved in everything, but she took the lead. When something didn't seem right to her, she made sure it was addressed and taken care of. The right way. A little background about me, when someone pushes me, I tend to dig my feet in and shut down. I am stubborn to a fault. But when I needed an extra push, she did it gently and without any guilt or pressure. If I wanted to wait, she was patient with me and let me wait. When I started to get nervous about a property, she went and made sure everything was going to be ok. When the negotiations started, she let us know all the options and guided us to a winning offer. She may be small in stature, but she is a force to be reckoned with, with the patience of a saint. I will always sing her praises. Thank you, Janina, for everything.

Exceptional service from a very talented professional. Mrs. Haines offered me invaluable…read moreinformation regarding a unique purchase scenario. Although, she was not my realtor on this transaction, she gave me her valuable time and feedback which helped me to make an informed decision. I thought that was a very kind thing to do in todays busy market. Highly recommended if you want top notch service.

Kathy was very helpful selling our condo. She came in at the beginning and made suggestions on what…read moreupgrades we needed to make in order to make a quick sale. After following her suggestions, we sold the house in six days for $2,500 less that the listed price. Her quality of service couldn't be improved upon. We wholeheartedly recommend her to anyone looking to buy or sell a home.

Poor office communication. Been living here for more than a year and still having issues with the…read moreoffice team. After some calls and an email regarding optaining a parking pass they never responded. Yet I wake up Saturday morning to my car gone. Towed.. Quite an experience here. And to add to this yes, I did have a parking pass before. I got into a bad wreck and my insurance company kept the totaled car. Therefore I need a parking pass for my new which I´ve only had for one month.

Logan was so helpful and pleasant to work with. She made my move so easy . She even gave me a nice…read moremove in basket which consisted of some much needed items. The apartment was so clean and all of my appliances were cleaned to perfection upon moving in. The kitchen is so beautiful along with the cabinets. The carpet was even soft after I took my shoes off . She informed me on everything that I needed to know about the complex. Which was pretty self explanatory, if you've ever moved to a apartment complex. Lovely community to move to . I HIGHLY RECOMMEND THIS COMPLEX .

This apartment complex was good until it wasn't. I lived here for over two years and the past…read moremonths were a living hell because a Karen complained about my choice of music because they worked from home during daytime hours. If you don't want to tiptoe around your home to satisfy the privileged complaints of the "entitled" and be comfortable in the place you pay for, then don't move here. If you want to be harassed and threatened by police like you're a criminal then be my guest. Fool around and find out how valued you are. If you think you're going to get my real tenant name Encore you are sadly mistaken. You know what you did and you know my rent was always paid on time and I kept to myself! Have a joyous life! POC are not ignorant nor stupid.

Fast, responsive crew of individuals working here. Since I first set foot on this property, the…read moremanagement team has been an absolute pleasure to work with. Christa was the first person I met from the team, and she has been absolutely amazing. I'm so appreciative for her and her entire team on the property. They have made this experience of moving here from whole other amazing. Thank you Christa! Thank you Mara! Thank you young lady from Wisconsin, who's name I can't think of right now! You're all great!

This is where ur dreams will go to die.... I spent 1,450 on a two bedroom apt occupied by and…read moreinfestation of german roaches and beatles. Current resident here! Have sent multiple messages about spraying the apt for insects and have yet to see the fruits of that labor. I now wake up at night with them crawling on my face. I've been in residence here for two years and these are the things I can about it. Dildos on trash can, drunk and disorderly neighbor. Cops are here every weekend. When not smoking marijuana in the breezeway the local teenagers like to take part in theft of vehicle's and enjoy a nice dip in the pool before taking a long shit inside of the blue waters. Ppl walk there dogs without leash leaving them free to attack other dogs and people. Not to mention the dog park and surrounding areas covered in rotten dog poop. Don't let the clown like exterior fool you the place is a dump and not a safe environment for children. Drive by shootings are a normal way of life. Do yourself a favor and don't live here. Management doesn't stay long enough to care and who can blame them? I will not be renewing my lease and will NEVER rent again. I wish I could give them zero stars

When I first contacted West Pointe, Jasmine was a huge help. Due to my work schedule, it was hard…read moreto schedule a tour during regular business hours. Jasmine worked with me and was very accommodating. When it came time to move in she was very organized and had everything ready to go even though she was on vacation. Nicole made the moving day very easy and explain everything well. In addition, when I did my pre-move-in walk-through, the whole office was understanding and willing to fix any concerns and issues I had. The maintenance supervisor urgently worked on my issues in a timely manner. So far so good with this community. I love the location, the environment, the neighbors, the staff, and my new home.

Update #1: There…read morewas a huge ant hill on the base of a tree that my dog walked into the other day. Thankfully it was close to the communal car wash, so I was able to run him over there and get the ants off him quickly. He hated every second of this, and the ants somehow ended up biting me to shreds, but I got them off him. After that, I took him back to my apartment and then walked back down to the office to share this with the staff, thinking they would share with the exterminators to avoid other issues. But, everyone looked at me like I was crazy when I said I wanted to share the location of this ant hill and why. One of their newest staff members followed me outside (J thank you for coming with me and I'm sorry you got elected for this by default, but I very seriously appreciate you) and made note of the issue. Update #2: Someone mentioned the bad landscaping in another review and prior to moving in I kind of rolled my eyes about it... right? Bc with no context it's an odd thing to be upset about. But here is the thing.... It's a very dog friendly complex... SO.... Dead grass and random sticking up metal parts and holes in the ground = not the best place to walk your dog. Add a bunch of dogs, aerated turf, lots of rain, Straight up dirt with the metal bits and mess. I don't like it. At all. Update #3: Someone before me posted about the fire alarm and said it was painful to hear. I've now experienced it and can agree. This fire alarm is so loud that I couldn't get my cats out of my bedroom, my dog cried the entire walk downstairs and my ears still hurt badly from being either in my apartment, on my balcony or being outside. The video I posted is only of outside. But hopefully you get the gist. Thank God there was no actual fire today Bc I would not have been able to save all my animals. Update #4: the stomping above me never ends. It wakes us up at night almost daily and I miss sleep. I captured a video of it one afternoon for reference. 100% can't wait to move out.

The best thing about this place is maintenance. They tend to work orders the same day every single…read moretime. Mark was great today. Before that AJ and Trae were phenomenal. The location is not so great. You are in a very isolated area with very few walking options. Although there are some good hikes. The park also makes it better. The use of space in these apartments are a bit odd. We were in a smaller apartment before in the same complex and when we moved to a larger one, we had to get rid of my dining table as I couldn't fit it with the weird kitchen isle. Also, we were in a studio apartment previously and every single time it rained hard the water started seeping in from the floor tiles and caused flooding. We didn't noticed this for 3-4 months as there was drought. When we noticed it, the leasing office was very apathetic. They didn't offer us any reasonable accommodation for the fix. We had to upgrade it to a larger apartment with higher rent. I would at least expect them to be more lenient to get better pricing as this move was not voluntary. They did waive the transfer fee, but that's the least I would expect from a situation like this.