1. B.J.R Systems

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    Lake Bluff, IL

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    B.J.R Systems

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - B.J.R Systems

    Security monitoring services

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    Eyes On U Surveillance Systems

    Eyes On U Surveillance Systems

    4.1
    (9 reviews)

    Theresa of Eyes on U installed a security camera system in my home 10 years ago. A couple of years…read morelater their app stopped working basically making the system useless as far as getting notifications. Also their DVR is working on constant emergency setting otherwise it won't work. There's no contact or customer service with this company. Theresa is not the most "up front" honest or professional contractor I've dealt with. Probably a good thing they're only doing businesses now as they don't have the know how on where to place the cameras because I suggested where all the cameras were to be positioned. Thinking about it....think they were just starting out back then. Really hope for their business clients they've improved with time and experience.​​​​​​​​​​​​​​​​​​​​​​​​​​​

    I called this place and spoke to Theresa who provided a lot of information. The very first…read morequestion I asked her was whether or not they provided residential service, and her answer was yes. Then, we discussed DVR v NVR and some other aspects about their cameras, cost, and service. I requested a technician come to my location to provide an estimate, and she took all of my information--name, address, phone, time availability. She assured me I would hear from someone "within the hour" to confirm when the tech would arrive. It's been two weeks, and I'm still waiting. If I'm paying for a several thousand dollar system, I shouldn't have to chase the company who will provide the system. It's an omen for the level of customer service I'm likely to receive down the road.

    Alert Protective

    Alert Protective

    4.2
    (113 reviews)

    I have used Alert since 2006 and they have been much more reliable than ADT and AT&T which I…read morepreviously used in different homes. Quick response, rare false alarms, reasonable pricing. This review is also about their tech support which we had to call for a lot in the past year: first to upgrade our system as we put it in 18 years ago; and then because we remodeled our basement so they had to come out a few times to deal with construction dust setting things off, moving motion detectors when walls were moved, adding new window contacts etc. Two of their service techs specifically are amazing: Gus and Mara. I feel extremely lucky when they send either of them out. Especially Mara. She stands out as being the most competent service tech - of *any company* I have ever dealt with. She assesses the situation, makes recommendations for better solutions, advocates for the customer if needed, and then executes the solution flawlessly, efficiently, quickly. Again shout out to Gus who is A+ but I have to give Mara an A++!

    30 year of coustore Of Alert alarm . I don't know why i still a customer they charge me for…read moreservice couple months of service and I never set the system up and running yet. I explained the system was not installed yet ! Originally the service guy ( Joe ) stated no problem i will not start billing until they set up lies more lie . the DIY system are junk ( crap )but so far they back up the shitty product . They want money and they Absolute horrible customer service .

    Pro Video Security

    Pro Video Security

    5.0
    (10 reviews)

    Pro Video Security backs up their work. And they're easy to work with -- and honor their word. I'd…read moreeasily work with the team of Perry, Max, and their subcontractors again. Last summer, we had a break-in at our condo entrance, and found a need for a Full Length Interlocking Door Guard. (Highly recommended as burglars love to shimmy a screwdriver between your door and lock & open into your place easier than a SPAM can.) Pro Video Security let us select the guard. They gave a great bid to put install. We even chose to do 2 doors, given their great rate. Flash forward to 6 months later we found a small (but significant) installation error on one of the doors. Rather than haggle and hassle, they came right out and fixed it at ZERO extra cost. (As expected.) On top of that: The fix came right on time. We caught this picture of a rather infamous trio (USPS is after them) trying to break in and being foiled by the door guard. SEE PIC.

    I started out with Provideo Security around 10 years ago when I was looking to install cameras in…read moremy yard, following an incident where two of my dogs got bitten by a rattlesnake. I wanted to be able to keep a watch on the dogs and also of course on my house in general. I bought the equipment from Provideo and I am all the way in California, so I had a local person install the equipment for me, and Perry took over the remote customer service, which has been far above and beyond what anybody could ever expect from customer service. If anything goes wrong, he is right there ready to help me fix it and get it up and running again. I could probably find someone locally, but there is no way I would ever find such great, friendly, knowledgeable customer service. So wherever you are in the world, these guys are the best! Thank you, Perry!

    B.J.R Systems - securitysystems - Updated July 2026

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