Check engine light on my Toyota came on, and I went with Christian Brothers because they could…read morepencil me in earlier than a well-regarded local competitor. By that afternoon they had diagnosed the issue with my car. Over the phone, they sent photos of the issue, and provided me with the fault codes they found, so I could look them up myself. This really inspired both confidence and trust, particularly because this was my first time here. It took forever to get the component I needed, but I do not fault the business for this, it is simply a reality of the parts shortage happening today. That was further evidenced by the business' parking lot being full of parked cars. I suspect more than a few were waiting on parts back order. I was able to pay the invoice from my phone, a big relief considering that I am away for weeks at a time. My car is now safe and sound in my garage, and works just fine. I believe I got an honest price for the services, the work was good, and most of all the process was transparent all the way through.

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

VERY dependable & honest. Has a very neat & clean shop…read more Always has lots of business & that means they're good otherwise, there wouldn't be so many cars that are being worked on.

From the owner: Noble's Transmission was established in 1982 by Edward and Rhonda Noble after they came to the…read morerealization that there was a demand for QUALITY rebuilt transmission service in this area.

My wife and I found this company searching on Yelp and drove to Whitehouse. Based upon the codes…read moreread, Benny gave us his assessment as to what the three codes might be (multiple transmission-related codes on 1998 Dodge PU). We set appointment and Benny ordered the parts. Turns out his assessment (no promises, of course) was spot on. The truck is shifting beautifully again! Work performed was outstanding! Conclusion: Benny and team are kind, hard working, and most of all honest. We are definitely repeat customers.

Best, most honest and reliable, completely trustworthy. Benny and Rob have fixed my family's cars…read morefor years, both domestic and imported. They tell the truth, and try their best to save you money....both in the short and long-term. I don't take my business anywhere else.

I was traveling through Texas when I started to have transmission problems. Kenny and his staff…read morewere very knowledgeable and promptly got me back on the road. I highly recommend Barton's Transmission for any transmission issues.

Got me back on the road fast and was a very fair price!!!! highly recommend!!!! Dealt with our…read moreextended warranty took care of everything!

From the owner: Fast Reliable Transmission repair, working with you in the most affordable way possible to get you…read moreback on the road as fast as possible. With over 50 years of combined experience serving east Texas we are your best choice for transmissions in East Texas!

They mess over folks, stealing from your car's and trucks. Don't trust them. Record everything.read more

I can't say enough good things about ths place. I showed up first thing in the morning without an…read moreappointment, needing to get my sealed transmission fluid level checked. The staff was very courteous and took my car back for service with just a short wait. I had requested the place that I had my oil changed at to check it previously and they were unable to check it due to liability. I recently had some medical issues and going through a difficult season so it was refreshing to have a positive experience with this company. Dunn quoted a reasable price to check it.

I had recently bought an old Lincoln Town Car, and the shop I have typically frequented gave me a…read morelitany of expensive repairs, which included a transmission range sensor, transmission shift shaft seal, and transmission pan. The transmission on this Town Car was beginning to clunk. I came to AAMCO needing a second opinion on these transmission items, and within a business day got a call back confirming the diagnoses of my usual shop. AAMCO's quote for all the services was all-in-all $250 less than what I would have paid my primary shop. On my way home, I noticed my transmission shifting noticeably better. I would chalk this up to a 5-star visit. Here's what went well: AAMCO gave me a complimentary diagnosis, where my primary shop charged a couple hundred for this. As I mentioned, the transmission work went really well, and I was assured that if the check engine light came back on immediately, that I would be able to bring the car back in and they would correct any problem.

Putrid. Kept the car for entirely too long. Didn't even fix the issue. Left all retainer clips off…read moreboth fender wells. Skid plate was dragging. Didn't fix the oil leak or the belt problem. 1/10. Wouldn't recommend bringing your car there

Great business! They have great rates, friendly office staff and they are fairly quick about…read moregetting your tires put on.

From the owner: Southern Tire Mart is your source for America's favorite quality brands. At locations throughout…read morethe southern United States, we continue the mission we began in 1973 to serve families and businesses with the best passenger and commercial tires on the market. And, to provide you the latest in parts and products at the best prices with unparalleled service. Whether you're looking for semi-truck tires or car tires, you'll find just what you need right here and you'll discover why Southern Tire Mart is North America's #1 Commercial Tire Store!