Had a great experience. Staff gave me constant updates and finished the work well ahead of initial expectarions

[[HIGHLIGHT]]I had a great experience here![[ENDHIGHLIGHT]] I worked with them and my insurance for an incident on my 2023 Kia. I ran over a huge log, but that was no issue for them! [[HIGHLIGHT]]They quickly made an appointment with me and we went over the issues with my vehicle.[[ENDHIGHLIGHT]] They promptly assessed the damage, ordered parts, and fixed my front bumper. They also fixed any cosmetic issues and did an alignment. I'd say my car looks better now than it did before the accident!! [[HIGHLIGHT]]They were very friendly and helpful, and always kept in contact with me, updating every step of the way.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was able to pick my car up after hours, which was convenient.[[ENDHIGHLIGHT]] I was given an itemized receipt, which showed exactly what they did and what parts were needed. There was a lot of work done but the bill was very reasonable. read more

What a great company! Replaced my FJ Cruiser black wheel well fender. [[HIGHLIGHT]]Everyone courteous and answered all questions asked.[[ENDHIGHLIGHT]] Highly recommend.Thank you B Street!. read more

We've worked with B Street Collision twice in the past five years--and will never return. In 2020, we brought our car in after a highway collision with a deer. While the repair work was acceptable, we picked up the vehicle to find all the paint chipped off the back of the passenger side mirror. This mirror wasn't damaged in the accident and was in pristine condition prior to dropping off the car. After discussing this issue with B Street, they immediately deflected blame, claiming the damage was Subaru's fault (possibly due to paint quality) and insisted we take it up with the manufacturer. It was clearly caused by a power washer or mishandling, but B Street refused to take any accountability--offering no resolution and zero responsibility after multiple conversations. We gave them a second chance recently, following a minor fender bender. This time, we also paid out-of-pocket to finally have that passenger mirror repainted. A virtual estimate based on photos came in at around $1,600. At drop-off, we signed paperwork noting that costs might increase if hidden damage was found or part prices changed--fair enough, and we agreed with the understanding they would notify us of any cost changes before proceeding. Two business days later, we received a revised quote of $2,200 over the phone. They claimed a previously unseen interior piece was damaged, discovered only after removing the bumper. While the increase was frustrating, we understood this as part of the process and agreed to move forward. Fast forward five more business days. On the day the repairs were finished, we were blindsided with a final cost of $3,100--a full $900 more than the revised quote, and $1,500 more than the original. The added charge? A "clear bra" coating that was subcontracted to a third-party vendor... without informing us or getting a quote first. [[HIGHLIGHT]]When we pushed back, the rep claimed he had told us the $2,200 quote was plus the clear bra, but that was never clearly communicated. In fact, we were later told B Street never even got a quote from the third-party provider before proceeding with the work.[[ENDHIGHLIGHT]] I had to leave work early and spend nearly an hour in-person disputing this inflated final bill. We ultimately got it reduced to $2,818.27, but still ended up paying $600 more than the post-discovery estimate, and $1,200 more than the original. [[HIGHLIGHT]]Bottom line: B Street Collision does not respect their customers' right to make informed decisions. They proceed with third-party work without approval, fail to provide accurate post-discovery estimates, and do not clearly communicate price changes. And when things go wrong, they deflect blame and leave the customer to deal with the consequences[[ENDHIGHLIGHT]]. We regret ever giving them a second chance. read more

[[HIGHLIGHT]]This business will never see me as a customer again.[[ENDHIGHLIGHT]] I thought I had done my due diligence getting several estimates that were in line with their quote. This was an out-of-pocket expense to repair relatively minor damage to a Ford aluminum body pickup. I used the center in Irvington. I allowed myself to fall victim to the "bait and switch" tactics in their contract as my final cost was nearly double the original estimate. I understand and expected the cost to be higher than the quote. I was contacted twice with the "we found additional damage" news. You have little recourse when your vehicle is dis-assembled, but to pay the inflated bill. To miss a quote a repair by nearly 4K is unacceptable. This is either incompetence or unethical or both. Either way, use them at your own peril. [[HIGHLIGHT]]To top it off, I received a text, asking for a positive review.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They have lost a customer forever in me, my family and friends forever.[[ENDHIGHLIGHT]] read more

An outstanding body repair facility. Recommended by Hyundai. Our 2025 Tuscon Hybrid you can't tell it was in an accident. [[HIGHLIGHT]]We were kept abreast weekly as our SUV was in there for two months as parts had to come from Korea.[[ENDHIGHLIGHT]] Best paint job ever. My wife and I highly recommend this body shop. We had over 22k in damages. You'll will not be disappointed. read more

We've used B Street twice now--one for a repair on my boyfriend's vehicle and once for a repair on mine. Both repairs were completed promptly, we were updated as much as we requested to be (they let you select if you want to be updated daily, weekly, or as the process progresses). Every one we encountered were super friendly and helpful! I had to get my entire front bumper(s) repaired & it was done in under 72 hours! They worked with my insurance behind the scenes so I hardly had to do anything on my end. It was a seamless process! read more

This place is okay -- as an ordinary repair shop, it's acceptable. My car doesn't easily show that it's been in an accident, although it's still somewhat noticeable. What I'm dissatisfied with is that you're not just an ordinary repair shop. I came here because I was seeking quality, but I'm very disappointed that you didn't repair my car perfectly. You couldn't even make it so that no repair marks are visible to the naked eye. [[HIGHLIGHT]]The most ridiculous part is that when I asked if the visible area could be fixed so it wouldn't be noticeable, the mechanic said, 'Sorry, we can't do that.'[[ENDHIGHLIGHT]] I couldn't help but wonder why I paid so much money to have my car repaired here. I'm truly disappointed. read more

Unfortunately had a bad experience with Bstreet. Body and paint work turned out decent enough I have to say, however their integrity to own up to damages caused while diagnosing a mechanical issue is something else. If you select this shop for your repairs, you will be money ahead to not let them do any mechanical work. I would have hoped to say mistakes happen, but they made it right. Unfortunately, that is not the case. read more

ABSOLUTELY OUTSTANDING SERVICE! Called for an estimate, stopped in and it was over in 5 minutes. Received the estimate via email within an hour. Ordered part, scheduled repair and it was done in just a few hours. They even gave a discount due to cost of repairs being less! They even drove me back home when I dropped off my car, then delivered it straight back to my house completely cleaned and washed. Ashley (72nd Street location) and team - you guys are all wonderful!!! I HIGHLY RECOMMEND!!! read more

This place is amazing. They went above and beyond to help a customer. This location treats you better than family. I will always bring my business here. read more

Buyer Beware of B Street Collision Center West. I am an unhappy, disgruntled customer that wants to warn potential customers that B Street Collision West is difficult to work with and did not stand behind their quote. I got 2 collision repair quotes to repair a bumper with a small dent. I chose B Street because they had a better quote and I felt they would stand behind their quote and repairs. They did not. After they started the job they said that they would need to do a calibration after the repair. Even though it was never mentioned in the original quote. Even though Lane Departure Detection was a line item of equipment for this vehicle in their quote. The total bill swelled by a whopping 32%! I called them on it and they again told me it was something that they found only after they started the repair. Clearly this was something that should've been at least referenced in the quote. This is standard equipment for this 2022 vehicle. I am not sure if this was intentional or not but they would not admit fault and would not stand by their original quote. Buyer Beware of B Street Collision Center West. read more

I damaged my vehicle heading into the strip mall side entrance of West Center and 84th during the afternoon. There was a sharp right snow bank that hid a jagged boulder and scraped the passenger door side of the car. I decided to head straight to B Street Collision Center off of 132nd. Justin surveyed the damage, set up a drop off in the morning, and arranged a rental car for the next several days. I'm still upset about the hidden jagged rock hiding near the snow bank. Avoid those sharp turns where snow is being dumped by the private contractors and take the longer route as I should have done. Lesson learned. This is what car insurance is for, having peace of mind to move forward especially when another vehicle or person was not involved with this accident. read more

B Street Collision Center West - Body Shops Near Me - Omaha, Nebraska

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My 2022 Laramie had it's bed smashed in a Tornado at the airport back in April. $13,500 worth of damage. B Street in Millard did a fantastic job of making it look like new again! They were extremely professional and were very responsive concerning all updates about progress. I highly recommend this business. read more

They did such an awesome job fixing our vehicle! They were ahead of schedule & we couldn't have asked for anything better. It's very rare these days to find ANY place, regardless of the need, that has this great of customer service ! read more

I had scheduled my car to have its roof repaired due to a flying rock. However, after a staff member examined my car, he thought I didn't need to leave my car to be repaired. He brought out two bottles and a rag, proceeded to "buff" the mark on my car, and the the mark disappeared! I was in amazement. he not only saved me from paying my deductible, but also the hassle of a rental car, and leaving my car in their shop. I have used this location in the past, and have always been satisfied with their work, helpfulness, and professionalism. This will always be my first choice for body work. read more

Recommended by my nephew as he had gotten work done earlier by B Street, I took my Chrysler 300S to them with a busted fog lamp with slight damage to lower bumper. Was done within days, 3 business days & can't even tell it happened. Great staff & knowledgeable as they answered all my questions & clearly went over the work done to get my car back looking like prior to accident. Def recommend! Mike was awesome. From drop off to pick up, he made sure I was updated & comfortable with everything. read more

Travis is absolutely great! He gives honest accurate repair estimates. All work is done as quickly as possible with the highest degree of skill. I have been taking my cars there for years and will never go anywhere else. read more

First time customer and I was extremely satisfied. They have their systems down! First, you drive into the covered garage area where a technician assists you and calculates a quote and time frame for the car repair. This was all done in less than 10 minutes. Next, you lock in a time and bring your car back for service. When I came to pick up my car, they had fixed the paint job on the rear bumper and cleaned out the inside! That was above and beyond! I never waited longer than 5 minutes after the initial consult. I'll be going back if I ever need another body repair. read more

These guys are the best! We had an accident in January when my husband was T-boned by another car in an ice storm. They were professional start to finish, and they took great care of these seniors. Recently, we had a minor mishap in a parking lot. It was not covered by our insurance, but I wanted to get an estimate on the damage. I told my husband, "Let's swing by B Street and have the boys look at it." One of the guys decided it was a pretty minor fix and set about taking care of it for us. In less than 25 minutes, we were back on the road! We will return again to B Street Collision and Repair---hopefully, not TOO soon! read more

Original parts when my insurance company only paid for aftermarket parts was a relief. Now I don't have to change insurance company's to get Honda parts for my Honda, I just have to come back to B Street West! Also the speed in which they fixed my car was unbelievable! I did not have rental coverage, so getting my car back 7 days early really saved me a lot of money! I will only use B Street in the future, consider me a customer for life! read more

Excellent customer service experience and the work is the best I have ever had done. Would highly recommend them to anyone needing repair work. U can tell they care read more

Their team is awesome and got my baby looking brand new and back on the road in under a week!! Very friendly and made the whole process easy. Thank you all!! read more

Five stars! I went to the 132nd and F Street location because it is the closest to my home. I was getting three quotes, and they nailed it! The estimate was as easy as driving into their drive-thru enclosed garage area and met with a friendly greeting. Travis carefully listened what happened, and my concerns on ensuring the fix and paint (Ruby Red metallic) job matches it as if it came off the factory floor. Their estimate was less than the other quotes, and included working with onsite Enterprise car rental. The starting service date was a week to a month earlier than the others. They provided an update every day, and finished on the early part of their estimated 2 to 3 days. Very happy when I saw the results! Everyone I worked with was friendly, and helpful. Give them a chance to earn your business. read more

Our car had a leak around the front windshield and for years, my wife and I could not find it. After taking it to other establishments first and think they he'd fixed our issue it kept leaking. Finally, we were recommended to go to B Street! We have been completely satisfied and impressed. Not only did they find the issue, they found out years prior an other repair shop hadn't fixed the issue to begin with. They informed the shop, had them pay for it and completed a heavy task in solid timing. This shop is definitely a professional and well ran establishment! They will be getting more of our business because of their etiquette and professionalism! Thank you very much B Street!! read more

Very satisfied with the repairs and customer service I received when getting my car fixed at B Street! The process was so easy from just dropping the car off, picking up rental right there to getting updates via text on how the car was coming along to picking it up early! They always kept me well informed via phone and text and handled everything with my insurance! Everyone was super friendly and the work they did on the car appears to look great from what I can tell so far! Also the other shops I called or stopped at were 2 months out on getting me on the schedule and not that willing to help..for example another place told me I needed to call my insurance to get them approved whereas B Street told me they would get it handled which they did right away to get my business! I was very pleased and will return if needed! read more

Car looked fantastic! B Street Collision Center made a painful process super easy! I even got it back a day earlier than expected!

My car got hit by some jabroni who I found out may not have insurance. These guys were friendly, kept me updated and had my car done a couple days earlier than they said it might be done. I almost want to get hit by another moron just so they can work on it again! Highly recommended! read more

I had a great experience at Bstreet collision center. The staff was very friendly and got my car fixed fast without issues. Would highly recommend! read more

My car looked wonderful after leaving B Street collision. The entire process was so simple. They were extremely timely and professional. They kept me in the loop with everything. I highly recommend this place with no hesitation! read more

This place is a scum pit. Dropped off my car for a "free" estimate. When I called back to say that I would not be doing business with them and going else where, they said I would have to pay to get my vehicle back due to them already taking it apart. I kept getting different answers depending on who I spoke with and when I asked to speak to a manager It was ignored. Save yourself some pain and do not do business when these sleazy people. read more

Have had multiple vehicles repaired here. A+ quality. Customer service was amazing and kept me well informed during the repairs. Would highly recommend to anyone! read more

Excellent and beautiful location. Repairs were quick and they were completely transparent.

Horrible personal experience with this body shop. Was told the repair would take 8 days. Then that went to 20 days with no reason given. Then I didn't get the car back for 25 days. The final bill was just under $8000, when the last I was informed, the cost would be $4000. They did repairs that were not on my written estimate without notifying me or getting approval. When confronted with the delay issues, I felt they tried to hide the fact that they broke the windshield during removal. When I asked for a copy of the mechanic note explaining that he broke the windshield, they refused to provide one. They also needed to send the car back to the dealer because, in their own words, they didn't know how to correctly replace the windshield (which they broke). read more

I can't say enough good things about B Street Collision Center! I stopped in to the 132nd & F street location. I had a scrape on my car from a rock and the dealer wanted $1800 to fix it. The dealer told me there was no way to just paint it and seal it so it wouldn't rust. I met with Mike Adams who fixed it right up! They were fast and helpful and really made my day! I highly recommend going here if you need anything fixed on your car, small or big! read more

My Honda Pilot, which my wife mostly drives, had a dent in the front passenger quarter panel from a parking lot incident that occurred while she was away from the car. The dent prevented the front door from opening. After researching local body shops in Omaha, I found that B Street had the best reviews so I visited their website. They had a cool interface to submit a request for a quote including uploading several pics of the damage, VIN plate photo, contact info and a text description of problem and desired services. After submitting an application at night, I got a call the next AM from Bob. He told me, bring it in any time and we'll fix it in 5 minutes, probably for free. It was hard to believe but I told my wife to go and call me if ANYTHING came up. She called me, it took 2 minutes to fix and she said it looked great. I inspected it later and agreed (and I'm an OCD car guy) - awesome job...and it was FREE. B Street not only provided me with an usually positive client experience, but they have created an evangelist. They know how to run a business. read more

My family and I have used B Street for everything we've ever needed on our vehicles for the last 8 years. They've always taken care of us and made sure after we were completely satisfied. Their performance, people, and building cleanliness is above the rest. I'd recommend them! read more

Worst customer service the people that work here are very rude. Never want to do business with them again and I suggest people find other boy shop! read more

They kept me informed through the whole process. Everyone was really friendly and my vehicle was in and out timely. I would defiantly recommend B Street to all of my family, friends & everyone! They also made it really easy getting into a rental while my vehicle was being worked on. read more

B Street Auto provided excellent customer service was above and beyond my expectations. My car was done way ahead of schedule would recommend to all my friends and families. read more