Website bad, staff very good. For several weeks in the…read morelead-up to the rental, key parts of the Hertz website did not work, namely the contact-us form for non-urgent queries and the chat facility. Also, the website did not give me an electric car option for my trip, but when I called the helpful staff at the rental site, it turned-out that many such vehicles were available. Eventually got one, and took it all the way to DC, a one-way hire. It was however 3 years old and no charge cables were supplied; that was not a problem for using public charge points as they all had cables but a cable for charging at a home would have been useful.

Had a confirmed pickup at the airport. Our flight arrived on time. The kiosk was closed. Took a…read morecab to their offsite location and they were closed. Called Hertz customer service, on hold for 20 minutes then told they must have closed early for the day. Our cab driver said this happens all the time. Next day checked at the airport, they were still closed and TSA staff confirmed this happers all the time.

This is a VERY affordable option for renting a car for any occasion! My husband and I had to have…read moreour car towed to have maintenance done twice in 3 weeks and our insurance doesn't cover a rental. After dealing with Enterprise and their crazy (refundable) $300 deposit, we spent $136.81 for the rental of an SUV including their insurance (with a military discount) for 2 or 3 days and we spent $140.57 at Budget Rent A Car including their insurance with a military discount for 2 or 3 days. At Rent A Wreck, we rented an economy car for 5 days and spent $95.78 after a military discount with no insurance through them because they don't offer it. -The only negative. Such an awesome, affordable deal!!! The cars from Rent A Wreck are no more then 5 years old, so you're most likely not renting a piece of junk! The car was clean and ran smooth!

Absolutely INCREDIBLE Service, Beautiful SUV, The BEST Price in town . . .I Can not say enough good…read morethings about everyone there . This is by no means a rent a WRECK....... Again Amazing all around service

should be an option for zero stars! An entire line of people at the buffalo airport at 11pm on…read moreOctober 2nd were told "sorry we have no cars, system overbooked" taxi or uber cost will be refunded. The manager making this announcement could have cared less about us. I proceeded to call customer service to sort this out starting the following morning, explaining I would take anything it didn't have to be what I reserved as I am on vacation with no car. 6 calls over two days each promising a manager would be calling me!!! They absolutely ruined my vacation!!! I have since written to customer support. Their reply defended the no car situation and said the customer service agents who told me I would get a call back from a manager will be reprimanded. WHAT??? I finally get a call from a manager to discuss refunding the taxi expense. It was a private number, he didn't leave a number to call back and said he would follow up with an email. Not a PEEP since that message. Don't ever book with Alamo you will definitely be disappointed on ALL levels!!!

Update - after sending an email with all the details to review@ehi.com, the team responded within a…read moreweek and asked for car return proofs such as photos or gas receipt or flight tickets etc. After providing these details, they were able to fix the return date in the system and they were able to generate new invoice with refund for extra charged amount. Thank you so much!! I am not changing the rating though as calling thousand times to customer support and car rental starting branch, they were not able to fix it as they were just trying to reach to correct branch everytime and no one was ready to take the ownership and fix. It was just going back and forth with no outcome. ----------------- Original Post - I returned the car at this location but no one was at the counter and there was a sign posted on counter that says "we missed you. Plz drop your keys in the dropbox and we will return your car". I had returned the car on May 27th at 10AM as per the contract but this location put the wrong return date (May 31st) in the system. They charged me for 5 days instead of one day rental. And when I saw the invoice generated with these extra charges, I tried to call this location but the phone number listed is not correct. It connects to customer support. I had asked customer support to refund that extra charge and they are still waiting for this location manager to process that request. It's been more than 2 months now and I am still following up with them. This is really a bad customer service and this location is the worst one I have seen.

They were very deceptive with our contract. Charged us for insurance when we were never asked if we…read morewanted. Very difficult to contact them to try and solve this problem.

Hertz often has lower rates than Alamo and Enterprise, which are dominant at this location on…read moreaccount of their historical presence. Hertz used to only operate out of their office on Military Rd, but that was a pain, especially on cold Niagara winter days, since it's not automatic that pick up and drop off, never mind timely. But those days are gone - they now have a counter, which is only operational when there are flts coming in and going out. By way of an example of a price difference, it was 120 for Hertz for 3 days vs. 180 for Alamo on this current trip. Sp right there it's worth a star. Cuz the car itself is no big deal. It has about 18k miles on it, but the road noises are palpable at 65+ clicks. Might ned the wheels balanced or something. But it's clean, as Hertz cars usually are.