Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

We got our windows repaired over a year ago and they still haven't finished the job. The arch over…read morethe front door is still not fixed. They ordered the part several times over and still haven't got it right. They have not followed up at all. It's very frustrating. I wish we could have a do over and we would not go with this company.

I selected 1800 Hansons over another local company because they offered a lifetime warranty and…read morewere comparable in price. They installed in January on a 15 degree day and said when we get a nice sunny day it will seal. March came and we had a nice sunny day, but instead, the entire roof buckled. I have been trying to get it fixed for 2 months now. After a month the finally got a crew out who stated that half of the roof needed to be pulled off and completely redone. It's been a month and no word. I can't get anyone to answer my calls.

I've waited two years since I've had all new installation of windows in my house to place a review,…read morefinally I feel that I am able to post a review worthy of my experience with Hanson windows. My old windows were over 40 years old and drafty. I contacted Hansons along with several other outfits to get estimates and decided that the quality and price of Hanson was the best choice. I purchased nine custom made high-end , low E windows and installation. The windows were delivered on time and customer communication was good. I had a few questions for the contractors that came out and performed the work and those questions were answered at that time. The first winter I noticed in one bedroom the wood and wall received moisture damage. Not from typical condensation so I reached out to Hansons and they sent someone out to look into the matter. The problem was discovered to be caulk covered the window track drain panel which they were able to correct on the spot. I can say that that is the only issue I have had with my new windows or the workman ship. Over all, we are satisfied customers and would likely recommend to others.

1) Right upon installation our problems started. We called to sign off and make a payment and we…read morewere not able to get in touch with anyone. I figured eventually they would find me. When they did, they mentioned how they have been out of money for months. I attempted to pay and then they blame me. 2) EVERY winter we not only get condensation on our 2021 newly installed windows but in addition the condensation freezes! That means the windows are leaking terribly. The project on our home was over $20,000. We continually call them back as windows are stuck, locks not working, currently two of our three pane windows have water inside the panes. Just major frustration! Certainly not energy efficient. Not an improvement for our home at a very expensive price! So very frustrating.

I reached out to James because I wanted to replace my drab curtains with bifold doors that opened…read moreat one end sliding to the other. I told him what I envisioned and showed him some pictures. He only messaged me once with pictures and was able to do exactly what I had envisioned, only better! They showed up on time and were finished installing in a short 4 hours! I'm very happy with my new doors! Very pleased with the quality and professionalism!

Great work! I've had work done by other contractors and…read moreconstantly find flaws or things about the work that I don't like. Not with James! His work is meticulous! I honestly can't find any flaws at all! I highly recommend Superior Carpentry.