The staff was super friendly upon check in. The technicians in the back were also very nice…read more Overall a great place to get imaging done!

DO NOT BOOK HERE IF YOU NEED A TRUE UPRIGHT MRI -- THEIR ADVERTISING IS MISLEADING…read more Precision Imaging markets an "Upright MRI" at this location. This is not accurate. What they have is a standard open MRI turned vertical on its side. But you still lay down in it to get an MRI. That is not an upright MRI. Full stop. I drove 2.5 hours each way to use an Upright MRI because of debilitating injuries that prevent me from lying flat -- which is the entire point of an upright MRI. My first trip was wasted because their call center sent me to the wrong location at the Gate Parkway office. Their staff apologized, and promised THIS location had a true upright MRI, and rebooked me. **See my review of their Gate Parkway location. I drove another 5 hour round-trip only to walk into the MRI room at this location, which they refer to as the Mandarin location, and immediately saw an open MRI machine turned on it's side. IT REQUIRED ME TO LAY DOWN. THIS IS NOT WHAT IS SUPPOSED TO HAPPEN IN AN UPRIGHT MRI. I lasted less than 10 minutes before the pain forced me to stop. Two full days. 460 miles. Zero usable images. And now I've burned MRI authorizations with my insurance company chasing a machine Precision Imaging doesn't actually have because of misleading advertising. If you're in pain and need a true upright MRI, don't book here. If you do so you'll waste your time, money, and your insurance benefits. Checkout Advanced Diagnostic Group, 4933 University Blvd W, Jacksonville, FL 32216, Phone, +1 904 733 7800. Look at their website. They show pictures of a true upright MRI. They are the real deal. That's my next stop.

I absolutely DO NOT recommend Insite Radiology. Scheduling an appointment seems pointless because…read moreyou won't be taken back anywhere near your set time -- you'll be seen whenever they decide to call you. Definitely don't plan this during your lunch break unless you're prepared to be gone much longer than expected. If your doctor refers you there, I would strongly encourage you to ask for another option. There are other imaging centers that respect appointment times and their patients' schedules. This was an extremely frustrating experience and a clear disregard for people's time.

Immaculate facility with high quality level machines and top notch, incredible staff! I've gone…read morehere for the last three years for my MRI scans and will not ever go to another facility. The front staff and techs all have taken care of me like no other. Kayla, Emily (both Emily's), and Lisa are all so friendly, warm, understanding and always puts the patients first. The facility is always super clean, modern, and upon walking in, I feel at ease. I always get super anxious doing my MRIs and everyone here makes you feel so comfortable and always attend to all of your needs. I feel super happy every time I leave the facility. My appointments are always on time. If you miss your appointment or late, they try their best to work with you and your schedule. Sometimes, there might be a wait (mostly my fault for being tardy lol) but it doesn't bother me at all. I understand as I've been to many appointments to treat my tumefactive multiple sclerosis, that sometimes especially in medical settings, the doctor, tech, nurse, etc. can run behind due to treating another patient, other issues, etc. And that's okay, it happens and you roll with it. At the end of the day, you want a facility that genuinely cares about you and here, they do. Speaking for myself but I've never had a problem with them answering the phones or receiving my reports. They've always came in pretty quick and all I need to do is send them an email to request them or pick up a CD. I plan to come here for as along as they have me! Thank you Insite Radiology for always taking good care of me! YALL ARE THE BEST!!!!

The MRI tech here is awesome. I've been coming here for years and he is the best. Knowledgeable and…read moreKind. He definitely knows what he's doing. I like the atmosphere of Baymeadows MRI. It's relaxing and doesn't feel so sterile like a hospital. I'll keep coming here. I highly recommend.

I know saying I would give 10 stars if I could is cliche, but there is no better way to describe…read morethis office. Staff is kind and curious, they also have great availability for scheduling that worked around my busy schedule and every day life. Great communication and quick results. I loved that they got my reports over to both of the doctors I am seeing, they also sent me home with a disk for my records. I take my health and the care I recieve very seriously, especially as being someone who works in the medical field, and they provided the type of service and care all offices should strive for.

At the recommendation of 2 doctors, I went to Baptist Medical Center South-8761 for a coronary…read morecalcium scan. I was told it would be $99. 6 months after I had the scan, I received a surprise $551 bill from MBB radiology for evaluation of the scan. I was not told that my scan would be shared with any 3rd party for evaluation and neither doctor who recommended the procedure explained that or that there would be an additional charge either. I tried calling Baptist billing to understand why I was receiving the bill and the Baptist employee who answered the call was extremely rude and kept interrupting me. I called MBB radiology and they told me there was nothing they could do. I paid the bill because I did not want to have any outstanding bills under my name. Then I find out that my doctor who ordered the procedure never got the results! I never received them either. My doctor reached out to them and was not successful in obtaining the results. I tried and was transferred to a different number. the person who answered that line told me they only handled billing questions, not questions regarding procedures. I have been unable to get information on my visit for an entire year. I am out of $650 and no one seems to care at all. At best, I feel that this facility is completely unorganized and does not care about anyone. At worse, they, in my opinion, have violated HIPAA regulations. My recommendation is to steer clear of this facility.

I am giving them a two only because the registration personnel at the very front of outpatient…read moreservices were very helpful, attentive, professional and attempted everything to try and find my order, which I do appreciate very much. The radiology tech or whatever she was that came out to tell me that I needed an order did not do much to us this week only that she had called my doctor for the order I explain to her that the order should be there since Baptist South scheduling called me I did not call them to schedule the procedure so in order for them to call me they had to have an order. That did not matter to her she was not going to make any effort to double check or anything her only suggestion was to call my doctor. I called my doctor and they informed me they faxed the order three different times to the given fax .Obviously someone had the order. Some manager came out or whatever she was she was very kind and trying to help me but the only way she could help me was to call my doctor for the order and again I refused I asked her had she looked for my order and her response was the order wasn't anywhere so I just told her to forget it at this point I was very upset. If the scheduling person received the order then it should be sent to registration and department of the procedure. What is so difficult with that? They send my personal info to those areas, why not my order

Had imaging of back done. All employees from the front office to the treatment room were friendly,…read morevery professional and gave assistance getting up from the treatment table. I've always been referred to them with different issues and am well pleased.

Drove 2.5 hours from Savannah for two MRI appointments that were booked at a location that does not…read morehave the equipment I specifically required. Repeated misinformation from call center scheduling staff, confirmed appointments ignored, with no resolution except another booking on a different date for another 2.5 hour drive each way. The imaging technician at this location was professional and courteous -- this review is about everything else. After a 30-minute call full of contradictory information from call center employees, I was booked for two upright MRI appointments at the Gate Parkway location and drove 2.5 hours from Savannah, GA to attend them. On arrival, I learned the Gate Parkway location does not have an upright MRI -- the specific equipment I had explicitly requested and been confirmed for. The resolution was to rebook me for a later date, meaning two round trips of 100+ miles each way for a single appointment. The scheduling failures, in sequence: Doctors in Savannah, GA, sent scripts for two MRI examinations -- one of the cervical spine and one of the right shoulder. When I called to book, the representatives could not locate the scripts, then found one, then claimed they found two but that both were duplicates until the realized the scripts were distinct. This consumed the first portion of a 30-minute call. I made one requirement explicit throughout: both MRIs had to be in an upright machine, as pain prevents me from lying motionless in a horizontal unit. I was first told neither the Gate Parkway nor the Mandarin locations had an upright MRI. When I said I would cancel, I was then told Gate Parkway did have a UPRIGHT MRI. I was then told back-to-back same-day appointments were impossible -- only to be told they were possible, and they were booked. At this point of my exchange with the call center employees, we have four contradictory answers regarding equipment availability and four more regarding scheduling. You may wonder, why didn't I call locations directly and avoid the call center fiasco. I did. My calls were rerouted to the call center. Following the booking, I completed all required pre-appointment steps: uploaded my ID and insurance cards, filled out the intake forms, and confirmed both appointments. Despite this, I received daily text messages prompting me to book and confirm appointments I had already made and to upload documents that were already uploaded. A technician came to retrieve me twenty minutes after my appointment time. When I mentioned I had driven 2.5 hours from Savannah specifically for an upright MRI, the technician -- relatively new and unable to speak to the matter authoritatively -- confirmed the Gate Parkway location does not have an upright machine. Staff at the front desk were apologetic but unable to resolve the situation. An attempt was made to redirect me to the Mandarin location that same day; it was closed. The outcome: a wasted trip and a rebooked appointment, requiring a second 100+ mile drive in pain at a future date. Management must be aware of this call center problem. It's their business, and culpability is with management. June 2026

Nice new facility no wait. Nice new facility no wait…read more Nice new facility no wait. Nice new facility no wait. Nice new facility no wait. Nice new facility no wait. 85 chars yet, ridiculous

went today for an ultrasound, place was super clean, got called back in less than 5 minutes- I…read morebelieve her name was Stacy? she did my exam and she was so gentle and nice!

We went in for an early view ultrasound, the technician was amazing, such a sweet lady. She made…read morethe experience very comfortable and helped us understand the things we were seeing. The room was cozy with plenty of comfortable seating, and a large tv on the wall for everyone to see the ultrasound together. We definitely will be coming back!

We did the 3D / 4D premier package ultrasound and it was perfect and super fun to see our little…read moreone in a different way! I came in at 35 & 36 weeks because we had to do a redo 15 min appt. The ultrasound tech is SO friendly and we really enjoyed our time there! Plus we got to bring my in-laws which they absolutely loved the experience of seeing the 4D and face up front. Baby didn't want to cooperate fully but we got a few good views of the face! Lol

Look nobody says oh I can't wait to have an MRI... Or do they?…read more The staff at boiling River imaging center were absolutely professional - but beyond that they were empathetic, kind and caring. They let me ask my 5000 questions - they treated me with dignity and respect. And they made an uncomfortable process as comfortable as possible. And as a souvenir, you get these great socks! But seriously - very well taken care of. Thank you.

Besides needing to ask a question the day before the procedure, it's like playing phone tag. Very…read morebad, minus the fifth star. Dr. El Hoge and the nurses here are wonderful. They kept me very calm. It's been since 2012 since I was here last. They finally pinned me down to commit to my diagnostic test that I abhor so much. It's not the procedure, it's the prep that sucks. Parking is great. Recommend? Yes Pros: they can save your life with this test. Cons: could not get ahold of any staff to answer a few questions and concerns the day before.