Loved this place so much- I got my bike in October 2020 when supply was low but I found the perfect…read morebike for me! Then when I was having problems with my loose wheel, I brought it in a week ago and they came outside and fixed it right up in 5 minutes, no charge! They are so helpful and kind here, 10/10 recommend.

This shop was highly recommended as the place to go for a stuck seatpost. I e-mailed several weeks…read moreago to ask if they could do this repair, I received a reply that they could, and was given a link to book a service. I booked a service for Monday June 1, the soonest they had available. It didn't occur to me to look at their days/hours, because I had been sent a booking link, and those typically only allow booking when the business is open and has availability. On June 1 I took the afternoon off, biked over from Roxbury, and the place was closed. E-mailed and texted. Received a reply confirming they were closed and blaming the booking company. No real apology, no offer of a discount or anything to make it right, not even an offer to get me in as soon as possible. This is not anything like how I was taught to provide customer service when the business royally screws up and wastes someone's time. EDIT: The owner has now offered me 20% off, though is maintaining that they are confused as to why "the booking company" allowed that booking. The booking link still shows openings every day of the week. Why are you using software that requires contact with a company to make changes rather than the industry standard that lets you make changes to your own availability in your portal any time you want?

Gerry was fantastic! Knowledgeable, courteous, and willing to go out of his way for customer…read moreservice. We bought two Euphree City Robin X+ bikes thru Gerry and it was well worth our time traveling to Boston from Henniker NH. Gerry is extremely personable, kind and we never felt rushed or haggle. Thanks, Gerry, for making this purchase memorable. And for the assurance that, should we have any issues with the bikes (which I highly doubt), you'll be there to help us.

I stopped in to the store to see if they could pump up my tires. It was clear I was not quite…read moreready to purchase an E bike but they could not have been more friendly and accommodating. When the time come, I will head over there. And the selection of bikes - some very light - was wonderful. I highly recommend them

I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.

These guys were awesone. Had transported a bike from 10 hours away and so things got jostled and…read morefront brake was rubbing. They did a quick adjustment and it was all good. Highly recommend. Thanks so much for great service!

Competent, yes. Mildly condescending, yes. Hipster, definitely…read more Cambridge Bicycle is not bad, but it's hard to take a business seriously that handles vehicle (yes, bicycles are not all toys) parts and repair which does even open its doors before 11 AM. If you just need a bit and can't go elsewhere they're OK, but this should not be your local bike shop.

I don't know anything about Trek-brand bicycles, but they service other brands of non-electric…read morebikes here and the service is great. They seem to pretty reliably get your bike back within 24 hours, and they diagnosed a tricky problem and came up with a very reasonable solution. They definitely seemed to know what they were doing. It didn't feel like they were trying to get the work or the cost up. They used parts I brought in. Parking is obviously easy in the huge shopping center lot.

By far the best service at a bike shop I've gotten in the Boston area so far. Prior to this, I had…read morebeen going to Belmont Wheelworks and being demoralized each time by the lack of acknowledgement or help (guess I'm not their target demographic). Seriously considering taking my (non-Trek) bike here in the future for any repairs or maintenance. We were heading back home when I got a flat right in front of Trader Joe's across the street. Thankfully my husband remembered there was a Trek in the nearby plaza. The guys in the store couldn't be nicer! My tire was fixed, my pressure was upped, and I was back in business in less than half an hour. Addison in particular was really kind and didn't make me feel dumb for asking a question. Superb customer service, not enough good things to say. Also, if you're any sort of trail nerd, the store itself is pretty cool with photos on the walls of nearby trails laying out the distance and route.

Roy was an incredible help getting my bike tuned even though it was a custom-built bamboo frame!…read moreBikeBoom was also an incredible place to learn more about bicycle repair/maintenance, because of the over the top helpful customer service! Additionally, Roy was helpful enough to recommend other bike shops/bike repair co-ops when his shop wasn't the right fit. Couldn't recommend bike boom and Roy more, and I'm happy the shop is integral to Davis Square community

Excellent place for a full tune up -- I've taken several bikes here over the years, including older…read moreones which had some tricky mechanical issues. Bike Boom is thorough and has a great process to assess potential work and give estimates, and then does the work promptly. Love to support this shop.

Unassuming shop with a steady flow of customers. Unclear if open from 11-6 (per online) or 12-6 as…read morethe sign on the door says 12-6. I arrived around 12:15 and the store was completely closed with no one answering the phone. Waited 5-10 min before someone showed up - turns out the staff member went to walk his dog. Seems to be a one man show most days. He was nice and friendly though and prompt with the repair. Reasonable prices. Agree that they don't seem to try to upcharge or find other things to fix!

I brought my wheels in and the very professional man fixed them. The price was right. He was…read morepleasant. I had a good experience

I do love this REI! It's in the heart of Fenway and is a great place to find any of the outdoor…read moregear, gifts, and fun finds! I love getting to explore the store and always find something new. Although it's on the smaller side for an REI, it is bigger than it seems. They have decent selection of gear and brands - definitely all the essentials. You can order online as well to pick up at or ship to the store if a specific item is not available. I tend to utilize this if there is something specific (brand/color, etc) that I know I want and then it's super efficient to pick up. The staff is super nice and always happy to guide to the section you are looking for. They are also helpful if you are returning an item or exchanging and I love their commitment to sustainability in the community as well. I always see people down in the bike/repair area so that seems to be a super convenient option to have for a the cyclists in Boston. If you have an active lifestyle, this is the place for you to come on this side of the Charles River.

" Huge selection and store in general " They have a huge…read moreselection and the store in itself is big . Especially compared to other stores of this brand ; around Boston ma . REÍ is known and represents value , love it. The vibe is welcoming and service is helpful. I had a great time shopping in this store today .