Do not rent from this company. If there are any issues they will not make it right.
Full story: This was my third year renting from Back RoadRentals. The first two years we rented the same RV, which did not have issues,and drop off and pickup went fine.
This year they rented us a different vehicle. Within a half hour of delivery water was leaking all over the floor. We had to delay our workday for them to come back figure out the issue, go out and get a part and come back and fix it.
On day 3, the bathtub filled with smelly, gross water. We called and they said the greywater tank had filled up - which seemed crazy to us because the only water we had used was for the four of us to brush our teeth. None of us had showered, etc. Still, we paid for the campsite manager to come and pump the greywater out ($80!). The sensor also showed the freshwater tank was empty so we paid another $80 for the campsite to bring the truck to fill it up - but when they hooked up they said the tank was practically full. So, we wasted that $80 and it proved that we had barely used any water. Also, the sensor was broken, which we had not been told.
We honestly weren't going to bring any of it up, but then Jim texted that he was going to charge us a cleaning fee. We had asked about cleaning and he said "nice but not necessary." Still, we made sure all the dirty linens were in one place, all the trash was bagged and ready to be takenout, etc. We are all adults and had barely been in the RV (12+ hour work days) so it really wasn't messy. Getting charged a cleaning fee on top of already having to lose time because they didn't check that they were delivering a working RV and having to pay $160 because they hadn't emptied out the grey water and had broken sensors, really felt like adding insult to injury, so we let Jim know everything that had happened and ask him to make it right.
He absolutely refused, poo-pooed our issues, claimed no responsibility for anything and charged us the cleaning fee.
The character of a company is shown when things go wrong.Things went wrong and instead of making it right, this company made it worse. Do not give them your business. read more