No customer service, promised a service and just disappeared. No integrity. The response on Google…read morewas lackluster, no follow up once I confirmed I was a customer

Boat was clean and ready on time. Staff was helpful and friendly. They gave good route suggestions…read moreand a reasonable safety overview. We'll definitely be back!

Loved the experience. Brought my grand kids back. Planning a future trip will plan a group partyread more

Very affordable! Great staff!!…read moreCornbread is so entertaining!!! Can accommodate lots of people on one trip! I think our bus had 27 people on it!

Cathy, Maize, and the team were helpful, patient, and fun when we rented a pontoon boat for our…read moreson's 21st birthday. Boat was great, excellent service, and easy to follow instructions. I felt like they were personally invested in us having a great time. We will be back!

From start to finish, this crew was absolutely fantastic to work with! They were so friendly during…read morethe booking process and showed us everything we needed to know about getting the boat on the water. The kids had a blast tubing and it was a major bonus that the dogs got to come along for the fun, too! The boat was huge and in pristine condition. When we returned with a kid with a broken wrist (through no fault of the boat company or anything like that) they were so compassionate. They helped us unload the boat, told us not to worry about anything and to go take care of our son. Wonderful company, can't recommend them enough! Thank you for a wonderful day on the water and your kindness afterwards! We will absolutely be back in the future. :)

Do not rent from this company. If there are any issues they will not make it right…read more  Full story: This was my third year renting from Back RoadRentals. The first two years we rented the same RV, which did not have issues,and drop off and pickup went fine. This year they rented us a different vehicle. Within a half hour of delivery water was leaking all over the floor. We had to delay our workday for them to come back figure out the issue, go out and get a part and come back and fix it. On day 3, the bathtub filled with smelly, gross water. We called and they said the greywater tank had filled up - which seemed crazy to us because the only water we had used was for the four of us to brush our teeth. None of us had showered, etc. Still, we paid for the campsite manager to come and pump the greywater out ($80!). The sensor also showed the freshwater tank was empty so we paid another $80 for the campsite to bring the truck to fill it up - but when they hooked up they said the tank was practically full. So, we wasted that $80 and it proved that we had barely used any water. Also, the sensor was broken, which we had not been told. We honestly weren't going to bring any of it up, but then Jim texted that he was going to charge us a cleaning fee. We had asked about cleaning and he said "nice but not necessary." Still, we made sure all the dirty linens were in one place, all the trash was bagged and ready to be takenout, etc. We are all adults and had barely been in the RV (12+ hour work days) so it really wasn't messy. Getting charged a cleaning fee on top of already having to lose time because they didn't check that they were delivering a working RV and having to pay $160 because they hadn't emptied out the grey water and had broken sensors, really felt like adding insult to injury, so we let Jim know everything that had happened and ask him to make it right. He absolutely refused, poo-pooed our issues, claimed no responsibility for anything and charged us the cleaning fee. The character of a company is shown when things go wrong.Things went wrong and instead of making it right, this company made it worse. Do not give them your business.

We rented a side-by-side for a two-hour ride and ended up being charged $272 for a broken belt,…read moreeven though the company told us it had just been replaced the day before. We were told the charge would be only for the part, but the invoice from the shop showed the belt was $219.34. When I asked about the difference, they said labor and tax were included -- but those weren't supposed to be charged to us. They shifted blame, didn't take any responsibility, and were not transparent about the charges. After seeing other reviews, it looks like this isn't a one-time thing -- they seem to have a pattern of refusing to work with customers when something goes wrong. Absolutely Terrible!

Always a great place to camp near our son and family. Close to Lake Michigan with beautiful mature…read moretrees, clean restrooms and electrical hookups on many sites.

Absolutely stunning. This park is another reminder of why we need to invest time, energy, and funds…read moreinto our natural resources. I could spend all day here wandering the trails and walking the beach. I plan to reserve a campsite in their beautiful campground sometime this summer.

We joined the sunset sailing cruise, which starts at 7p, and comes back into dock around 9p (maybe…read morea bit later). Captain and First Mate were great - very helpful. Captain runs a tight ship - very observant of all rules, keeps boat very clean. Both were willing to answer any question about the boat (even though they've probably answered every single one a thousand times or more - you'd never know from their response). Kind of unusual - if you want to, they will let you help a little bit on the boat - letting out sails etc. My son was *thrilled* to be given the duty of hoisting the gibb sail. The cruise is accompanied by suitable and inoffensive music - the night we rode it was toward the Jimmy Buffet side of things.... like I said - inoffensive. The evening we were on, the weather was quiet - too bad! Would have been nice to have had a slightly more exciting cruise - but not the charter boat's issue. (Does anyone know how to review Mother Nature on Yelp?) Before you go: - Call for reservation - they seem to regularly fill up their cruises. - Check the weather, and dress appropriately. It's always colder and windier on the water than you think it's going to be. - Leave everything you can on on shore - limited storage and you don't want to be messing with purses, camera bags and the like. - Budget $30 to $40 per person (2009 pricing) for the tour. - Bring extra cash for the bar service, if you want a beverage. - Non-marking shoes only, barefeet are fine. - No food allowed on board. - If you are prone to sea sickness, take your dramamine/gravol before you get on board. :-) - Children under a certain age (13?) must wear a life jacket - it's the law. My daugher was unhappy about this - oh well! - Sunset cruise is a bit more expensive than daytime cruise - about $6 a person, going from memory. - Remember your (compact) camera! You'll get some beautiful shots out there. Would I recommend: Yes. Would I return: Yes. Kid's loved it.

If there was an option for zero stars that is what I would rate this. I can't tell you how the…read morecruise was because we never went. We got to the boat and we noticed that the seats in the back were filling up. We told the guy that if we didn't have a seat than we will not pay. He said you are already checked in. Everyone under 50 was told they had to go the front of the boat. We said we did not feel safe. He said " too bad I already have your money." After we argued with he said he would give us our money back if we promise not to come back again.". Some people moved to the front so there were seats in the back. We said there are seats there now does he want us to stay or go. He said he wants us to go. He gave us our $90 ($45 each) back and we left. He was very rude and did not even try to accommodate us. I guess if we were over 50 we would have had better treatment.

July 4th weekend...Excellent experience! Bounce house, crafts, face painting for kids, pool full of…read moretubes, toys, rafts. Potluck dinner with burgers and hotdogs provided and a most extraordinary fireworks display I will be talking about for a long time! Small campground with an awesome community feel. I will definitely be back!

Not much I can to previous reviews. Without a doubt, the worse campground we ever stayed in. West…read moreMichigan could use some new campgrounds. Many are like this one - old, small sites, seasonal campers rule the roost and loud parties every weekend, sometimes starting before the weekend. Watch electrical billing - insist on start/end numbers. Showers/Restrooms need major overhaul. Water is the worse ever. Will say that the staff are friendly but lack of rule enforcement must come from at least one level above the on site staff.

Great Marina! Awesome pool and hot tub. Terrific gas fireplaces available in the evening. Corn…read morehole and other games available. Slips are well maintained and everyone is friendly. Only complaint is service is very slow. They must not be able to get enough help.

Nice marina. Great location in Grand Haven/Spring Lake area, entry off the highway. Plenty of…read moreslips or great rates to dock. Nice size pool for the family and cool lounge. Interesting people you meet, bring your bike because everything is not far and pizza will deliver. Parking garage available as well. Visited with family.