I am absolutely IN LOVE with my hair…read more I haven't colored my hair in 10 years, so I was incredibly nervous walking into this appointment, but from the moment I sat down, I felt completely taken care of. The atmosphere was beautiful, the playlist was on point, the conversation was great, and I truly felt like the priority the entire time. She took the time to understand what I wanted, cared for my curls so well, and absolutely exceeded every expectation. I left with a curly cut, color, wash, and style, and I genuinely could not be happier with the result. If you're in Charlotte and looking for someone who specializes in curly hair, color, cuts, wash-and-gos, or extensions, I cannot recommend her enough. Not only is she incredibly talented, but she's also a joy to spend time with. Thank you for blessing me so much.

I got my hair done on August 16th, 2025 so that when I started my new job on Monday, I'd have a new…read morestyle since I've never gotten my hair professional done. The stylist who worked on my hair was very kind and attentive but I unfortunately did not like my style at all. I immediately informed the stylist of my dissatisfaction and I was told that the manager was made aware and would give me a call. Little did I know this interaction would lead into weeks of back and forth. I was constantly told by my stylist and receptionists that the manager has been made aware + will call me. I gave my availability on multiple occasions and I never received ANY CALL and NO MONEY BACK. This place is a scam, it's not even a proper salon, and the staff is very unhelpful. I do not recommend at all!!

I'm new to Charlotte by way of CA and have been wearing a Pixie cut for over 25yrs. Therefore, I…read moreknew what I was looking for in a Hair Care Specialist. The consultation was thorough we discussed my long term hair goals. I have Acute Sinusitis which causes my scalp to be dry and flaky. I purchased Shampoo, Conditioner and Wrap Lotion and after one usage - I see the difference. I'm so grateful! Donita is professional yet personable; her energy is welcoming and that's equally important to me. I found my hair home!

I am extremely particular about how my hair is cut, but after only 1 service with Donita I was…read moresold! The energy and hospitality were great from start to finish. She listened to all of my requests, took her time explaining her process and then she executed my style perfectly. I feared this level of service was a thing of the past, so I am happy to have found a new hair home!

I moved form Puerto Rico 3 years ago and it was very difficult to find someone in Charlotte that…read morecould manage my hair and do the bionic treatment. I found Stefanie and it's been a great experience. I have been coming to her salon for a year. I highly recommend her.

I bought a groupon for a Keritan treatment through Stephanie Rider. I set an appointment with…read moreStephanie in May. When I arrived at the salon for the appointment, no one was there. I called her and she said that I had called and rescheduled the appointment for a date in June. Which is not true - The rescheduled date she gave me was a date that I was to be out of town. We rescheduled the date again. She called me back after about twenty minutes to confirm the date and time but the date and time she gave me was not the date we agreed on. I confirmed the date and time again. When I arrived the second time Stephanie again was no where to be found. The other person in the salon informed me this happened a lot with her clients. Do not waste your time. She is completely disrespectful of your time and extremely unprofessional.

I wanted to come on here and write a review about Miss Shay and miss Tiffany they have excellent…read morecustomer service and they exceeded my expectations with doing my hair and also my mom's hair . they are very fast with doing quality work. You can also tell that they've been doing hair for many years and you can tell that they're passionate about their work I also just relocated here in Charlotte myself and I can tell you that Miss Tiffany and Miss Shay will always be my go to and my permanent hairstylist.

I loved my experience everyone was real kind and the service was great. I got an pixie cut that I…read morelove im readyvto go back.

Guys get great haircuts at Salon Botanical, too! Laura has…read morecut my hair for years - and what happens? Old guys get compliments on their hair! Thanks, Laura! David W.

I don't really even know where to start. I put my trust in Sharlina here and simply asked to be…read moreblonder. I have been platinum blonde before in the past for years and understood that it is a process and won't happen over night. I came in with a blonde balayage and asked her to just move the blonde up and eventually I would like to be completely blonde again. She said you do understand it's a process right? And I said, yes I understand just try your best to maintain the integrity of my hair. I have always had long hair and only get trims so my goal was to keep it as long as possible. Any way...6 hours later she takes my hair out of foils and it is BRIGHT ORANGE AND YELLOW with random PURPLE pieces from when some of my porous hair took up the toner. She did a "base break" at my roots and there were very harsh stripes (like brush lines) all around my face and it was embarrassing. She insisted on cutting it to my shoulders when I asked for just two inches off. I decided to tell her to cut it where she felt best....she cut off ALL my hair! She knew I was starting a brand new job next week and she said for me not to wash my hair, not to brush it, and to just wear my hair up for a few weeks until she can do it again. She had to go because her mother in law was in town and she was running late. She charged me....wait for it.... 600$ for this!!!!! She said it would be considered a "color correction" and she charged 100$/hour (at first she tried to charge 150$/hour but when she saw my jaw drop she said she could do 100$). I was in tears at this point. I thought she was kidding. She NEVER discussed the price with me beforehand. I didn't think it would be over 200-300$ max. I have never paid that much for my hair before....ever. AND she cut it all off :( I tried to talk with her about the price because if I had known it would be that much to begin with, I wouldn't have went through with it. I never asked to be jumped to blonde in one day- I told her I would like to start the process...this was not what I wanted. Now I have to walk around with horrendous hair, it's so embarrassing. When I called her and spoke with the manager at Salon Botanical- they refused to refund me. They said my hair wasn't finished and that I needed to come back in again in a few weeks....now I can't afford another 100$/hour service and I don't trust her touching my hair again. I am so so so upset. My hair is also falling out. No wonder she told me not to brush it because she knew it was start breaking. :( I really wish they could've at least refunded me so I could get it fixed somewhere else. Long story short: stay FAR FAR AWAY from SHARLINA. She doesn't care about her clients. I was in tears pulling my credit card out and when she handed me the devise to swipe my card, she put 20% gratuity on it (total $720) and good thing I saw instead of just signing- so I removed it. I am still so astounded that she has no empathy for me and the way it turned out. I talked to her manager/owner and she backed Sharlina up and said she rents her own booth so it was up to her whether she wanted to amend things.

This pic is after she fixed it. I feel bad giving a bad review but the stylist said twice that…read more"this happens all the time" and said that it just sucks because it takes time to fix it. I'm not sure if she meant herself or the salon in general but it's what led me to write a review and I never write reviews. Angelica was who dyed my hair the other stylists came over to give some help after it looked like there was a line of copper and really dark roots compared to the rest of my hair. Everyone was very nice so I gave 2 stars. As a SAHM it's hard to find time to get my hair done and now I'm stuck wearing hats and headbands until I can find a person and time to get it fixed.

I LOVE Theory Salon!! They have the best hair products from the Moroccan Oil (which is amazing) to…read moreKeratin products!! (also amazing) My hairstylist is Claire and I followed her over from when she was working at J. Studio and moved here! She's great she won't let me cut my hair too short because of a past cut I did with another girl (thought it was a good idea at the time), and we both decided from then on out we were letting it grow and I can trim it and do some fun things with my bangs, but that's it!! What I like is the honesty and the cut is cheap $45 for cut & blow dry!! I'm not 100% sure how the other pricing is as I don't color my hair....yet!! I'm sure it's reasonable though, and it will be a service I will use at one point whether I like it or not :) The interior is clean and pretty, and if you've never been over there they only have street parking so bring some quarters!!

I am leaving another review - different site--of owner Nicole- whose poor manners and poor service…read moreare the topic. As another (past client) stated in her review- poor haircut- not layered well. Paid extra for an 'In depth' consultation- which I did not receive. I have never had someone so rough in simply brushing my hair and later blow drying, along with being so sullen in interactions. When the owner of a salon treats you, as a new client ( or any time period client) in such a derogatory manner- while I remained pleasant and polite- which was not easy - it leaves such a negative impression- honestly one that I have never had from any hair salon I have been to. I moved recently from ATL (40 yr resident ) and never had to pay a deposit- and certainly never had such rude treatment. She didn't tell me what products she used or recommended, she didn't even give me a mirror to look at the back and sides of my new cut. I was then charged extra at checkout for long hair- when that was not presented up front and my hair is barely to the shoulders --NOT long, or thick or difficult. No receipt was provided either. I rightfully disputed this service with my credit card - after the service charge processed- - to then be awakened this morning at 7:24am by 7 phone calls in rapid succession & VM from Nicole- this is beyond comprehension. If you were really interested in understanding my salon experience - you would have called during your ( and my) normal business hours and at 'one' - unanswered phone call- left a professional courteous VM-

Really enjoy this salon, especially my stylist, Christie! I'm not able to comment on color service…read morebut have had a great experience with getting a layered cut and style. Christie's prices are very reasonable and I feel like she really listens to my hair concerns and questions! She even made notes on my hair concerns and habits so she could remember from one appointment to the next . Also such a genuinely nice person. Thanks Christie!

Do not set your appointment without first booking a consultation to get a feel for your stylist and…read morea clear understanding of how their establishment operates. I booked a blow out for $65 online and by the end of the appointment I was charged $135. I was in no way prepared to pay that and had no idea that services were being added throughout the appointment. My hair was washed and to my understanding conditioned and had a protein treatment I'm honestly not sure. After seeing my face the stylist comped a protein treatment service that I'm sure I needed but if I would have knew of the additional fees being added would have requested to come back when I had it in the budget to have it done. It ended up costing me $110 in the end again that wasn't discussed prior or during the appointment ... evidently I was charged for a trim, 6 snips of the scissors cost $45. I won't be back and wouldn't say don't go; however do your homework, as a first timer I would have appreciated being educated about the services being done or added beforehand even without a consultation. A brief conversation would have sufficed; unfortunately I had to learn the hard way hopefully so you do not have to. I don't think my hair even looked like a $100 hairdo but ‍ lesson learned.

Karen is my daughters hair stylist. She gets the wash, blowout and press. She always does it it…read morequickly and it looks amazing.