Jordan is awesome. So talented and sweet and cool. Lovely stylist, lovely place. Good vibes. read more

Carmen Carmen Salon - Jordan rocks! - Hair Salons Near Me - Charlotte, North Carolina

When I called for appt ... I specifically asked for "color specialist" ... I was told Id have appt with a very experienced stylist. I asked if it was a senior stylist and was told no... but the junior stylist was VERY good with color. I expressed how important that I have someone good. I was assured they were. I came for appt - and stylist was sweet, I talked with her about wanting cool highlights so theyd blend with the gray l had coming in on the crown. I also showed her photos/examples of the cool blonde highlights I wanted - and told her since I pull hair back 99% of the time that the front needed to have more highlights around face/like face framing. And it was just a partial highlight mainly on crown of head. She then had me show her photos again. I felt like communication was clear and she understood. She put me in foils and told me shed be back in 45 minutes. I then tried to listen to a documentary on my phone but there was no wifi. It literally said "no connection" under the CarmenCarmen guest link. I then asked receptionist If I could use the employee one which required a passcode to which she said she didnt know what the passcode was. Then there was another CarmenCarmen wifi link (again needed passcode) - and she said she didnt know that one either. So I sit there just staring at a mirror for 45 min. Not even offered a magazine! I did try the wifi couple more times. I thought it was working but it was still "not connected"... I just gave up. Anyway, I was eventually rinsed out and a toner had to be applied. Which told me its likely hair didnt lift enough. I was still hopeful though. When she removed towel at chair I could clearly see there was no lightness in the front. It looked the same wet - as it did at home - before appt. I waited until it was blown out to see if maybe it was "ok". But the highlights werent even a cool tone. They are golden/ brassy. She asked if I liked it - and I asked if she thought it had a brassy tone to it?!? She said "well do you have any purple shampoo at home"?? I said I did have some purple conditioner - its like a hair mask kind. I didnt want to hurt her feelings so I said "well it looks better than when I came in" bc she "did" cover my gray with brown and that was ok - but in my mind Im thinking its deff not what I was expecting/wanted. The highlights are not fluid, they are chunky and large gaps here and there with zero highlights at all. Some start an inch from my scalp. Some highlights are golden/orange color, some are darker. They are not even the same color but more of a mix of colors. Its seriously the worst hair appt Ive ever had. And instead of leaving feeling good, I was so upset afterwards. I then go to pay and It was $235. I would have GLADLY paid $500 to get a senior stylist who had more experience. I still left a $40 tip bc she was at least a sweet girl - and its close to the holidays. So for $275 I got very brassy uneven BADLY placed highlights and a root wash. Oh and did I mention there was a ball of hair like a rats nest that I had to keep stepping around to get in/out of chair?!? Yea there was that too lol. NOT at all the level of service I had in the late 90's when Carmen did my hair. I live an hour and half away - depending on traffic - so definitely not worth the drive nor the money. HARD PASS on this salon!! Update: I called and they did offer to fix the highlights but Id have to come back to the same location - which I declined. I said Id go to North Lake location which is closer - but that wasnt an option. read more

I've been a customer on and off since Carmen Cutrone first started his artistry at Eastland Mall around 1982. Recently, I was looking for a new hair stylist and called my old favorite, Carmen Carmen at Cotswold. Booked a month ago. I had to cancel the day of, because I wasn't feeling well. The 12 year old on the other end of the line scolded me and told me of their new cancelation policy which would require a 24 hour notice or forfeit 50% of the fee, and that "she would put a note in my file." I felt like a felon. Turns out, my son tested Covid positive later that morning and I have it, too. I'm 60 years old. Good thing I canceled and I would hate to have shown up anyway, afraid of the ginormous fee for canceling. I could have gotten all of you sick. I'm done with Carmen Carmen. Going back to my old gig at Modern Salon. read more

Made an appointment on line received, an email confirmation. Went in the salon for the appointment only to be told they were booked and the online computer should not have given me the appointment. The stylist telling us this was also the one we had the confirmed appointment with and she had no customer at the time. She was seated at the desk. Went back by an hour later and two stylist were sitting at the front desk. Neither looked to be fully booked for the day. read more

Had an absolutely fabulous haircut today by DAVE!!!! Haven't been to this location in a few years, but I sure am glad to be back!!! Such a friendly, talented guy having moved here recently from Tampa!! We are lucky to have him Charlotte!!! I swear it is the best cut I have had in years!! Also, from reception people were super friendly and welcoming!!! Thanks again, Dave!! Janis I read more

Just got my hair done yesterday by Michelle, all I can say is WOW!!!! My hair got messed up by another salon and she fixed it and listen to me exactly what I wanted and she did her best and made sure I wasn't leaving until I was happy. And I love love love my hair . I'm constantly looking at it throughout the day she did such a good job!ill definitely come back here . If anyone in the Charlotte area looking for an amazing hairstylist go to Carmen Carmen and ask for Michelle you won't be disappointed that's for sure . read more

Worst Aveda salon in Charlotte. Go to Modern! I had my hair "balyaged" here a few times a couple of years ago with a stylist who did not understand balayage and did highlights only. After that I took a break from this place and decided to give the salon another chance recently. I provided a pic and told the stylist to just lift some of the brass out for a brighter look. Instead, she gave me two blond stripes against my dark hair and it looked ridiculous - even their stylist agreed it looked bad. I went back in for a color correction and gave a new stylist a pic of the original look I was going for which had dimension with a sunkissed look. She darkened everything and it came out looking like one mousy brown color, which may have been due to the fact she was so rushed because the salon double booked her and she was going back and forth coloring someone else's hair simultaneously. I had to leave there with soaking wet hair after being there for 3+ hours. Upon my complaints, they only wanted to do my hair again for a 3rd time. At this point, I have zero confidence to come back a third time and damage my hair. So I'm living with it and going to a more reputable salon next time. They agreed to give me a partial refund so I paid $100 to have my hair looking way worse than it was originally. I would advise against going here - clearly they don't care about making it right, only want to grab your money. I give the benefit of the doubt but in this case, they refused to make it right after 3 times. NOT HAPPY. read more

Nathan is the best! Top notch service and great hair cuts every time. Listens to what YOU want.

Had an appointment for 2pm but when I got there the person at the counter said it was for 3:15 and that it hadn't ever changed. I left. When I got home I looked at my card and it said 2pm not 3:15. They lied to me. I knew it. It's disgusting. Won't be back to petty people like that. read more

Just moved to Charlotte, so this was my first visit. Made appointment for color and cut - two different people. Only received cut because other person called in sick. Disappointed in the cut. Will have to look elsewhere. read more

Carmen! Carmen! Salon 324 S Sharon Amity Rd Charlotte, NC 28211 United States (704) 364-0270 I received a chemical process at Carmen! Carmen! Salon. The process was a bleaching process to bleach my hair blonde. The process was preformed by a short young African American girl by the name Adela. She clearly wasn't able to facilitate the process safely and I was chemically burned on my scalp and my hair horribly damaged. I left a message for the salon manager and never got and follow up or returned call. I called the following week and the salon receptionist rudely refused to get her manager to discuss my service and when I went back to the salon they refused to give me the hair dressers hair who chemically treated my hair. I have never experienced such a horrible salon visit with no business manners or customer service for clients who experienced chemical process issues that were the fault of the salon's employee. I also think the older woman with extreme bleached hair and very dark spray tan who is the receptionist is dishonest and tells people she's the owner and manager when she's only a receptionist and doesn't own the salon and isn't the salon manager. I even witnessed her threatening clients with calling the police because the were service was also poor and they wouldn't refund . This salon seems to have a lot of suspicious professional behavior and I definitely recommend investigating. red flag clients beware!!!! read more

Carmen Carmen is the best! From the time you call to Make your appointment to the time you walk out the door, you are treated like royalty! And, I get so many comments from strangers even about how much they like the purple streak in my hair! Lauren always leaves me looking perfect! A person could not do better than Lauren at Carmen Carmen if they want a great style that suits her or him! read more

Jesse is an awesome hair stylist. He gave me a beautiful cut just the way I wanted. I would like to recommend this salon to my friends. I am a happy customer! read more

Carmen Carmen Salon - Haircut by Jesse! - Hair Salons Near Me - Charlotte, North Carolina

Had a little visit to Charlotte recently, where a pedicure and massage were in order. Being an Aveda salon, you expect a certain service. We got it! I enjoyed my pedicure and the team was excellent. They are a little hard to find, because they are tucked back in Cotswald Village Shops, but stop in there.... read more

I'd been daydreaming of lopping off several inches of hair after my wedding, but hadn't actually made an appointment anywhere. Then I was running some errands in Cotswold last Saturday afternoon and thought I'd try my luck at Carmen Carmen. I called them while I was browsing one of the stores nearby, and to my surprise they had immediate availability, so I hustled over to the salon. When I arrived, the receptionist checked me in and offered me a drink (water, coffee, and I think tea?). I sat for a minute and admired the salon before my stylist, Maricel, introduced herself. I showed Maricel my Pinterest board (natch), we chatted for a minute about my hair and lifestyle, and then we got started. They have automatic reclining massage chairs--super comfy!--at the shampoo station, so I was actually able to relax while Maricel washed my hair. I have never been so comfortable during a shampoo. Then it was time for the cut. I was really impressed with the technique (big chop, cut layers, blow dry, then go back with shears to add shape and texture before finishing the style), and completely thrilled with the final result. I appreciated the way Maricel explained what she was doing and the products used throughout. The owner, Carmen, stopped by to introduce himself and compliment me (and Maricel) on my hair when we were done, which I thought was a nice touch. I'm in love with my new haircut, and at $50 (plus tip) for shampoo, cut, and style, I definitely felt like I'd gotten my money's worth. Stellar service from the time I called until I walked out the door. read more

I dont usually write reviews but wanted to warn others about this salon. I won't go into all the details but suffice to say they do not demonstrate good business practices. I would not recommend this salon to anyone! read more

I don't usually post reviews but in this case I am. I had a corrective color (full blonde to full brunette) done at the Cotswold location a few weeks ago. Then I wanted highlights or ballyage to lighten it up a bit. Even though I initially thought it would be done in one appt, upon arriving I was told that I had to break it up into 2 separate day appts. Total 5+ hours over 2 days I was there. Corrective color and cut was done well, but the highlights were really a bad job. Started at my unnatural part and oddly placed. It doesn't look good. I said that at my second visit and was told I could book a third appt, but that it should be in a few weeks out bc my hair had had so much color done to it. I booked the third appt, but when I was called before that appt to confirm, they didn't seem to think I shouldn't be charged to fix the highlights. I said I'd pay partially for what had been done badly, but didn't want to pay the full amount for the fix. I was told that if that was the case, the appt to correct the highlights should have only been 1 week out. But why would I book a third appt 3 weeks after the first 2 appts if everything was great? Made no sense. I was never told about this 1 week rule. They said they'd have a manager call me back but I never got a call back. Coincidently, my mother also gets her hair cut there. She kept her appt today even with my bad experience but when she made the appt with her regular stylist was told that stylist didn't work that day and booked her the same day with another stylist. Much to her surprise, her original stylist was there when she showed up for her cut but she just exchanged smiles and the alternate stylist cut her hair. He did a good job on my mom's short bob, but didn't wash it as she'd said she'd just washed it that morning. She had always been charged $30 for wash, cut and blow dry, but charged $75 after the cut with the new stylist who she hadn't requested! She explained that she was told at booking that her regular stylist wasn't available and was booked with the new stylist and not told at that time of booking that it would be over 50% more expensive with him. They only then agreed to charge her the $30, but she shouldn't have had to explain that with everyone listening. They then said if she wanted to book her regular stylist in the future it would be $45 going forward. She didn't book another appt after hearing that. Not sure if my nice 70 year old mother was treated this way or not bc of my experience a few weeks before, but I was perfectly kind and reasonable in my complaints. It's sad that this salon would rather rely on new intermittent business to stay afloat rather than keep their regular customers happy that have reasonable issues. Think twice before booking. Sorry for the rant, but they shouldn't have brought my mom into it lol read more

My appointment was at 2 on a Friday and I was asked to come back 3 hours later. I made the appointment on my day off so that I could get my hair cut and then go out of town. I ended up walking out read more

Now, the Cotswold location is a Kerastase Salon. ITs a very luxurious hair care line. I love it!! Can we say in French, "Ohh lala" But I love the aestheticians , hairstylists and getting my manicures and pedicures there. Its top of the line!! read more

Went upon a friends recommendation and the appointment I made online didn't go through. My appointment was at 2 on a Friday and I was asked to come back 3 hours later. I made the appointment on my day off so that I could get my hair cut and then go out of town. I ended up walking out, because instead of asking when else I'm available, they assumed I could come back anytime. read more

I recently had the pleasure of a color and highlights from my favorite stylist, April P. She is new to Carmen Carmen but not new to my hair. I have been going to her for any hair services for about the last eight years. I would not let ANYONE else touch my hair. She did an excellent job on the color, being very careful with my hair. I have previous damage due to me trying to bleach my hair on my own, but I left with all my hair lol. April also specializes in natural hair and I highly recommend her. read more

WARNING this is going to be a long review! OK don't say I didn't warn you! I had called last week to book a facial as a treat for my birthday. Oddly I had a hard time finding the CC website for the number. Turns out the website is under construction, hmmmm, ok. When I called, the girl on the other end had no clue as to what types of facials were offered. She had to get the Esthetician on the phone to help me. I asked for a specific facial (microdermabrasion), one that I have been getting for years there. She said they no longer offer it and CC was now an Aveda Salon. Hello, its been an Aveda Salon since I first visited the place 10+ years ago. After much convincing, I booked another type of 1 hour facial and was on my way. When I arrived, I walked in past a group of Salon stations with Stylists and clients who felt the need to all turn around and give me the onceover. I checked in and the receptionist told me to find a place to sit and someone would be with me. Wait a minute...what happened to escorting me back to the quite room where the lights are low, the music is soft and the fresh water and tea is flowing? What happened to the girl handing me my fluffy robe and spa shoes? Was I in the right place? Did the receptionist know I was getting a "spa" service or did she think I always walked around Charlotte without a stich of makeup on? I was a bit confused at this point so I just put myself off to the side and watched the Receptionists stare at me then off into space then at me again, then back into space. The Esthetician showed up, introduced herself and walked me past the reception desk, past the salon chairs, the shampoo bowls, the trash can and the mixing area. Once we were at the very back of the salon she ushered me into a small dark room where the soft music/sound machine was blaring out of her mobile device. She ordered me to get undressed, crack the door open then get under the covers. Odd, I never had to crack the door open before. I strategically positioned myself so when I cracked the door open I was able to dive under the covers. The bed was NOT heated like it had always been in the past and it was too short so the extension was pulled out but it tilted down and the Esthetician did not put a foam roller under my knees like in the past as well. The facial itself was OK. For all I know she could have put the same cold goop on my face all 3 times and I would have never had known the difference. Because the room was located in the back by the mixing station I had the unfortunate opportunity of overhearing all of stylists conversations. I overheard 2 stylists talking about the ultimate mac and cheese recipe and another talking about her weekend plans of going to a color class then off to Del Frescos with her boyfriend. The way this was going I was more excited about possibly overhearing that ultimate mac and cheese recipe but no such luck. Before the facial was over the Esthetician asked if my towel was on nice and tight because she was going to give me a big final stretch. What towel I asked, I was never directed to put a towel on. She walked around the table and realized the towel had fallen on the floor. She apologized and said we would just skip that part. My 1 hour facial turned out to be 50 minutes. Upon exiting the room I was smacked in the face with the bright florescent light and my girl standing there empty handed. Normally I am handed a glass of water and taken back the quiet room, which no longer seems to exist. I walked up to the Receptionist who was still clueless and waited for about 10 minutes to pay because I was forth in line. Meanwhile two other employees were up at the desk as well folding towels and never offered to help. After frequenting CC for 10+ years I am sad to say I will not be going back. The "spa' is gone. Carmen no longer offers mani pedis or massages. The entire spa experience is no more. My suggestion is to take the word Spa out of your company name or you are going to tick off a lot of people. read more

I have gotten many hair cuts from here in the past and always been satisfied. I went to get a color added to my tips and it literally washed out a day later. Called to complain they got me back in and tried again. Same thing washed out with next day or two. Went back in to a color specialist and she tried. It never even took. I thought the salon after paying $130 for color and giving them 3 tries should have offered a partial refund or something. Nothing. I went to ultra bought the color I wanted and put in hair 2 weeks ago and it is still there. I will never go to this salon for color. read more

Did not have a good experience here. Went just to get my hair styled (no wash, just needed my hair curled with some product put in) and it took them 2 hours. Not only did they not use any type of product to keep the curls or even a little hairspray, I paid $50 for them to give me some curls that fell and left my hair wavy with mostly straight pieces an hour and a half later. Went back the next day and asked for a refund. read more

Best colorist in Charlotte! Ashley is the best and always goes above and beyond for her clients. Didi does a great cut. I always have a wonderful experience at Carmen Carmen. Can't say enough wonderful things about the people and services here. read more

I have never had a hair cut or color at this salon, BUT I was a regular customer when my esthetician, Caci, worked here years ago. Caci has moved on to Toccare, her own salon. So, I only visit this salon for products. I am a huge Aveda fan and luckily this is an Aveda salon. They have other products in addition to Aveda and I was tempted to buy some Kerastase products today. Carmen, the owner, came over to help me. He felt my hair and recommended I stick with my favorite Aveda product. I love when the owner of a business is on the floor helping customers. It makes me really want to stand behind a business when they do this. He chatted with me briefly and was extremely helpful. This experience will definitely bring me back for more product when I am in need. There are so many places I could shop for Aveda, but Carmen made sure I'd be back to his store again soon. read more

WORST CUSTOMER SERVICE!!! My husband purchased a gift certificate for my birthday, and I booked an appointment for a facial (during one of their Groupon incentive times. BIG MISTAKE.) My facial left my face totally red & broken out. I could not go out in public for 3 days. All they could say was "I'm Sorry.." Their lack of sympathy, attitude & not even knowing how to treat it was unacceptable. The fact that they thought I had used a Groupon just infuriated me. I did finally get a refund, but I ended up spending $100's on dermatologist appt. & creams to get rid of it. So rude about the whole process. NEVER EVER GO THERE AGAIN!! SO NOT WORTH THE PRICE! DON"T WASTE YOUR TIME OR MONEY!!! read more

Jesse is an awesome stylist. I came in with super thick unmanageable hair that required a ponytail daily just to control the thickness it was so hot. I sat down and told him to do whatever he wanted to allow me to be able to wear it down. He did a phenomenal job with my hair and I get compliments daily. He works so fast yet meticulous. So happy I found him! read more

Love Amy (color specialist) and Toni (hair stylist)! They are great at what they do, and you can tell they love doing it!

Carmen Carmen is an excellent Aveda salon!! The staff and stylists are so amazing and talented! Jessie Soper is absolutely fantastic!!! I have ALOT of hair and prefer to keep it short. You could think that would be boating and not give me a lot of options... Wrong! Jessie is so creative and skilled whenever I want to switch it up he's always able to give it a new life! I really appreciate that they stylists are always updating their education and staying on top of trends and styles, that's crucial in my opinion! If you've never been to Carmen Carmen I highly recommend it. Ask for Jessie, it will be the best haircut you've ever had! read more

BAD SERVICE -- DO NOT GO THERE... I made an appointment 3 weeks ago for an appointment today on my lunch hour. Got there early and waited, and waited, come to find out that someone changed my appointment in the system without telling me. The girl who looked it up was very complacent ............ That is not good service read more

DiDi is the best - Honestly I wish I still lived in Charlotte so I could continue to get my hair done by her. I have red hair & she makes it so vibrant and beautiful- She does the best job EVER. You will not be disappointed. read more

You cannot go wrong here! Be ready to be pampered, treated as a person with dignity and receive services from some of the industry's best. The atmosphere is very chic and inviting. You will love it. read more

I'm a regular client at Carmen Carmen in COTSWALD. Everyone is super friendly. The team does a great job aligning with my ever changing schedule. My hair is the healthiest it's been in years. Thanks Tiffany!!! read more

I was very excited to purchase for my wife what appeared to be a GREAT deal via LivingSocial for what I had heard to be one of the premier salons in the Charlotte area. As a stay-at-home mom of 3 kids, all under 6, she sure deserves a little pampering. I upgraded the basic offering and pre-paid $130 for an hour-long massage, hour-long facial and a full mani-pedi; a very good value. However, with more than 2 weeks before the expiration of the deal my wife called to book her appointment and was told that there was NO room remaining for these deals. Not only that, but she was told that they have been booked for these deals for more than 2 months. But what we COULD do is apply that $130 to regular priced services and get far, far less for our money. In other words, they pulled a bait and switch. They would not honor the original offer, they would not extend the expiration date and they would not initially allow my wife to speak to a manager. One may still call us back, but when that happens we will tell them that LivingSocial kindly refunded the money because we did not feel comfortable giving money to an operation so willing to bait and switch via a deals-based website. I am sure we would have been more than happy to return for more business, and pay full price in doing so, but after this unfortunate experience I cannot recommend the salon because of what I view as questionable business practices. read more

I hate to do this because I absolute love the lady that did the work but...here we go. I went to get my face waxed and a facial and it was probably a major mistake. During the waxing it was suggested I was some hairs off of my forehead, which ended up going into my hairline in a way that made me look like I had hair loss from a wig. After going home I realized how bad it looked in daylight and also that there were large spots on my faced that hadn't been waxed (which is truly noticeable when you have waxed spots all around it). After going back to have it fixed, I asked about some new marks on my face that appeared to be bruising. The person working on my face told me it was acne scars but I see my face everyday, I know what wasn't there before and unfortunately, these marks were not. I also asked her to fix the hairline, but it did not end up as much of a fix of shape as going deeper into my hairline (ouuuchhh). She also acted is if I were exaggerating about the missed spots and said that she didn't see them (yet she still managed to wax off what supposedly wasn't there) and that I was just overly concerned with my hair (although I only get waxed once a year). The next day the horrors began. I got more dark spots on my face from the waxing and I started to break out horribly on my jawline and forehead and neck. This is the third time I have gone here and it will have to be the last. Suffering from hyper-pigmentation (which she knew about) and leaving a session with such a large breakout will take me months if not a year to recover from and for there to be no after care or consideration for my skin or doing a thorough job, I can't imagine paying 130 for the same treatment again. Fortunately I don't look like the wolfman without my waxing so I will forgo it until I find someone who does better work and at least provides information on preventing breakouts and scarring/pigmentation from the waxing. So disappointed. Can't wait to get my hairline back. :/ read more

Have been at Carmen and Camen for years - but only once a year at a time! My friend and I are from WV, and each year we go to Charlotte for a "shop fest" and a color/cut. Every time we go back to Carment/Carmen for the hair specialist, Josh Carpenter Costner. "Wow" is the best word to describe his talent. He's worth the mileage. He's fun, too!!! read more

Scheduled an appointment with Justin, worst experience I've ever encountered. He was very rough while washing my hair, essentially yanking at my head when brushing, and towards the end of the cut I noticed a great amount of my hair had been cut, when I merely asked for a trim. My mouth dropped, and I asked him to stop cutting my hair. I proceeded to get up, in which he offered a free cut. To top off the horrible haircut, he was extremely rude the second I sat down which should had been a clear indicator. You may be safe with other stylist, but don't go to Justin. read more

Tiffany at Carmen and Carmen is great. She listens to what you want and you get it. She does color, cut and styles so you never have to try to schedule two different people. A few times when I called last minute becauae lofe got busy but I realized my hair really needed cut she has managed to somejow fit me in. Shes great. read more

I have been to the Cotswold and Ballantyne location and have had great service at both salons. They have a super friendly talented staff.