This 5 star is for the rental guys. They obviously work hard. checking out and returning all…read moreincredibly easy and smooth. This is a great service and great people. Thank you guys!

This is our "go to" place for camping gear, outdoor cookware. Lots of inventory, brands I already…read morelove and new equipment I trust- because the staff picks the best. Everything we buy at SB holds-up and is well made. The RWC store is great with knowledgeable staff. I also like the Stonestown and Presidio SF stores. I attend community events here too and that is really fun because I will get to know 15 or 20 new local businesses- really glad they support local shops & services.

The whole experience was great-from beginning to end. Ask for Scott .Buy local and give them a tryread more

Good selection, good service, no pressure to buy. Recommended for outdoor and work gear and…read moresupplies.

Where can you go in December to find quality shorts for a trip to Hawaii? Patagonia!…read more My boyfriend's legs are grateful for having shorts in 80 degrees. I didn't need a lavender puffy jacket that caught my eye on the way out the store but I sure do love my lavender puffy jacket that saved my bacon that same night when I didn't think it was going to be that cold (spoiler alert it was freezing) lavender puffy jacket to the rescue!

Small store, but nice selection of the latest clothes. Right next to a parking lot makes it really…read moreeasy to shop here. Sales associates are a plenty, and they are always willing to offer assistance. Pretty much all items are regular price with a small rack for items on sale, but expect to pay full price for the good stuff. Pretty much what I expected to see here, and not sure it was worth an hour drive to this location as compared to the one in San Francisco.

I had a stressful moment at this REI store when my child wandered off and I couldn't find them…read moreafter searching for quite a while. The store staff responded quickly and handled everything in a very professional and calm manner. Thanks to their support, we were able to find my child safely. I'm incredibly grateful for the team's attentiveness and professionalism. Big thank you to everyone at the store for stepping in and helping when it really mattered.

Visited this store over the weekend with my wife and had yet another crappy experience. Their…read morecashier Naomi was incredibly pushy with her selling tactics over the membership program. Telling us she strongly recommends we sign up without knowing what our needs are. As soon as we were able to get a word in to politely decline, her energy shifted from pushy to straight up cold. As if it was personal. Here's the thing - my family and I shop at REI very seldomly. Hence why we have no use for a paid membership. And now after the last two experiences, we will never set foot in an REI store ever again.

(Ryan Reynolds voiceover)…read more The vibe is Fjall Raven nirvana in Palo Alto! Damian warmly greeted us! He is super helpful! Brian went out of his way to make sure we got the right size and colors! Abisko Winter Trousers. Fits great! Side vent! Warm. Perfect for après ski! Singi X Trousers. Made for trekking adventures! Gonna put them through the paces tomorrow...maybe later today! Hestra gloves. The best! Did I say I just love Fjall Raven?! Well, I do. Great to see them in Palo Alto! Fjall Raven products are overbuilt and robust. Made for the outdoors! Definitely worth every penny! Will definitely be back! Thanks Damian and Brian! Would buy everything again! Woohoo!

From the owner: Hailing from the small town of Örnsköldsvik in Sweden, a place where mountains and forest meet the…read moresea, Fjällräven is an outdoor clothing and equipment company that’s committed to making nature more accessible. In true Swedish style, we focus on simplicity and practicality, and we have the utmost respect for the environment. This is what we do: Develop functional, durable and timeless outdoor gear Act responsibly towards nature, animals and people Inspire and develop interest in outdoor life

Francisco was very friendly, helpful and very familiar with the shoes. He was good and ended up…read morebuying 3 pairs. Francisco also helped us a year or so ago and experience is always good! Thanks!

A very cool store that highlights the Keen brand. Way more options than just sandals. Whoever…read moredesigned the store did a very good job aesthetically, it had a very cool vibe and the staff of super helpful. Love the seating option.

We're in the market for some weight lifting equipment and Ethan assisted us with the product…read moreselection and purchase. A very pleasant sales associate who took the time to answer all of our questions and assisted us with getting all the equipment loaded into our vehicle. One of the key reasons we shop at Big 5 is the nice, personal service we receive. Thanks Ethan!

I've been having a problem with Big 5 advertising email and print, some very good deals on ammo…read moreonly to learn that in order to obtain this deal on that particular advertised day there needs be a staff member on duty who's been cleared to sell the ammo. On my visit this week I called ahead to and confirmed proper staff avail, and headed down to purchase my range ammo. The bad news is they were out of most things on their email savers coupon. The good news is these two staffers ( manager and trainee ) made the purchase kind of fun. The manager assured me that the stores are hiring more people and that ammo sales people will be on duty more often. And I did get a July 4 discount. All good. Anyway, hats off to you guys, my best to you and may you live long and prosper. I'll be back. ( I had to bite my tongue to not go political on this note. Any issues the stores are having is due to Calif laws and not a fault of the store )

Swinger by this location to get my zipper fixed for my favorite winter jacket! I brought this…read morejacket 4 years ago at Santana Row location and the zipper finally broke. It's too bad they don't have this style anymore cuz it's super light, warm and comfy! Even though I owned a handful of jackets from them but I always come back to Thai mid length jacket I have. Service was great and attentive and luckily they do repair my broken zipper. I love this brand more than Northface and Patagonia.

I've been a loyal Patagonia fan for years but I keep hearing that Arc'teryx is supposed to be…read more"fanicer" so I decided to pull the trigger on a jacket last year. Much more expensive than Patagonia, sure but hey I want to be fancy too right? One of the worst purchases I've mad. The jacket itself was decent quality, nothing amazing but pretty on par with Patagonia. A few months later I noticed a small tear in the front of the jacket, not from it getting ripped by something but just from typical wear and tear. I've had similar things happen to me for my Patagonia stuff, I just walked into the store and they repaired or replaced it with a smile so considering Arc'teryx is "fancier" I expected AT LEAST that level of service. I went into the store, staff was decently friendly but just logging my warranty claim took 45 minutes. They couldn't tell me on the spot if it could be covered or not but the associate assured me that he thinks it won't be an issue. I give them the and a few days later I get an email telling me that my repair is complete and awaiting carrier pick up and I would get an email with the tracking, awesome! 4 weeks go by an I hear nothing so I decide to give the store a call. The employee who picks up tells me that the repair is complete at their factory location (I think he said in Washington) but the carrier still needs to pick it up. I ask him if it's normal to take 4 weeks for a carrier to pick up a shipment and he says yes it is. I then question him if the product will be mailed to my house or the store at which point he asks me for my case number and name. My question is if you didn't know my case number and name HOW IN THE WORLD DID YOU KNOW MY REPAIR IS COMPLETE?! clearly he was just giving me a BS answer to get me off the phone. I give him my case number and he tells me that he doesn't even see my case in their system, he has 0 record of anything, doesn't know where my jacket is, doesn't even have my name in the system and I need to contact Arc'teryx corporate, just WTF!?!?! are you kidding me?!! A few days go by and I get an email from Arc'teryx corporate telling me that my jacket repair is not covered under warranty and they want $75 to repair the jacket. HORRIBLE HORRIBLE customer service. look at all the negative reviews on here. I will NEVER buy arc'teryx again, or should I say arc'craptix, low quality products, absolute crap customer service, horrible company. I hope they fail and go bankrupt

I am leaning more towards North Face at this time instead of Patagonia on my scale...you could…read morewindow shop in Palo Alto CA near the college...Stanford...while North Face closed downtown in SF...the formulaic shops are here in Palo Alto, CA...nice town...the attendants a the gallery stores...unless you want to make a purchase...not sure...it's years later..maybe you aren't in on reality

We came in to see about sending in our North Face Jacket that's 7 years old. The zipper was broken…read more They gave us options. Either repair or credit. We took the credit. Such a great company to offer this option. We were helped by the manager, Andrew. He was so kind and helpful. Very professional. We will definitely continue to buy jackets and clothing at this location.

Just picked up the dress for my son's wedding - very happy with it! Melange has recently moved to a…read morenew location at Stanford Mall. Best way to find it is is to park close to Backcountry, walk directly through the store and out the back door. You'll now be in a short ally, and just on the right you'll see Melange.

I went into the store to ask a simple question. My question was if the clothing in the store was…read morefrom Italy. The lady I was talking to then rudely told me she was the owner of the store and of course she would know where the clothes were from. She was extremely rude and condescending for no reason. This is not customer service and she was having a bad day and decided to take it out on the next customer which is extremely un professional. I hope somebody gives that lady a hug because she needs it.