Nice lady got a size from the back... love my new shirt! Friendly staff... a bit pricey though good quality?

This is the first time in about 15 years that I've been compelled to write a review about good service at the Tommy Bahama store. Kelly at the Stanford mall helped me with sizes & coordinating items. I greatly appreciated her suggestions. I have been to both the Santana Row and the Palo Alto Stanford mall locations and have never received that level of service. The company sends out a very generous coupon once or twice a year. This year they sent out the same type of coupon, but once you made a purchase of a certain amount, it triggered another coupon. It really was quite an amazing shopping experience. I have to admit because of Kelly's kind assistance; I purchased a lot more than I normally do and enjoyed doing it. Wow, keep up that level of service and I might have to start buying more from you. read more

They have a good selection of clothes at a decent price point for beachy/hot weather vacations. The customer service is hit or miss. I was there on a weekend and was waiting for a fitting room when an employee walked over and asked me not to stand there waiting and to continue shopping until a room became available. Hmmm. I had shopped and was ready to try on clothes. So after walking around the store for a while longer I returned to the fitting room area. The same employee was standing there and when I asked if a room was available, he let out a loud sigh and without even looking in my direction said No and continued looking away. It was very odd behavior, certainly cold and unfriendly. On the other hand, the person who helped me at checkout was gracious. read more

I found three beautiful dresses at Tommy Bahama in Palo Alto that are super comfortable and fit me perfectly. I wanted something with a some color for spring and that would be wearable everyday and for almost any occasion. Being from a beach town I don't really like dressing in black and white all the time, so I choose a medium blue sweat shirt hoodie dress, a T-shirt dress and a fun beach dress with a blue and purple floral print. All three make me look more beautiful than I am , and I have received many compliments already. read more

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Didn't receive much assistance here which is odd because Tommy's prides themselves in great customer service. I ended up finding a cute dress though and a nice smelling candle :) read more

Such a lovely store, it looks so nice inside and clean. The service was wonderful and the employee Pam was such a delight! She was very helpful and welcoming and made sure the experience was great! Highly recommend this place for great gifts! Did I mention that they carry the famous Honolulu cookies here? Thanks again for a great experience! read more

Want to know what can persuade me to drive all the way to Palo Alto to shop at a store that already has a location only a few minutes away from my home? Excellent customer service! From the moment you walk in to Tommy Bahama Palo Alto, you will feel at ease. The heavenly scent of the high fragrance candles drew me in. The first thing I noticed, was that there are no scary sales people hovering over you and trying to persuade you to buy things that you don't need like at the Santana Row location. It's very chill here. This store is cleaner, neater, and the environment is much more welcoming. The sales reps are friendly, knowledgeable, and helpful. I found a lovely set of holiday scented candles on clearance, and a tee for my father in law. If you need help finding that perfect gift, ask for Paul. read more

I had to go to Stanford the other day for an event and had some time to kill, not to.mention(yeah I mentioned it) a 50 dollar gift certificate to burn before I imposed my new purchases moratorium for winter 2019. I stop bu the store and found an item I wanted but they did not have have size. No worries, James was there to help. it is refreshing to know that there are professional who take pride in working with the public (unlike the clowns at Foster City's BJ Brew House who could give a damn and are probably more interested bbn in getting stoned than serving...l Anyway, it is nice to go to a business and feel important. James ordered the product fro. another store, had it shipped directly to me and essentially, made my choice very easy. Thanks James, see you next time I roll onto Palo Alto. read more

This store is a little O.F. and over-priced for my tastes but... - it always smells nice - they have cool candles and hawaiian-inspired houseware items - this is one of the few places you can find legitimately "classy" and well-made Hawaiian shirts and other attire! read more

Hot ~ Sexy ~ Bahama! Love this Tommy Bahama store. It's the favorite DS (drunk shopping) place for the hubby and me to spend a Sunday afternoon. Aside from stylish island wear, they have a terrific staff that will cater to your every need. These boys always go out of their way for us and we love it. They also have rockin parties with food, drink and music. Did I mention their sunglasses are clearer than any I've ever worn? Gorgeous! If you're into having fun, looking good and being treated nice during your DS experience, I highly recommend this Tommy Bahama. They are the poi in my pulled pork!! read more

Have been going to this store since they opened at Stanford years ago, and have always had a positive experience. The store is always well-organized, neat, and bright, and, of course, full of great, quality Tommy Bahama gear. Moreover, every staff member we've ever worked with there has been very friendly, helpful, and knowledgeable. On our most recent visit, we received especially excellent service from Robin. Definitely one of our go-to apparel stops! read more

it's always a great experience shopping at the Tommy Bahama Stanford Mall store. two employees in particular exemplify the Tommy Bahama brand; Sergio and Jennifer. Please join me in congratulating Sergio and Jennifer for the quality of customer service they continue to deliver! Dan B. San Mateo read more

Shida and the staff here are terrific. Go out of their way to find the best looking piece/color that fits the individual. They always find the right piece for any occasion. Coming from Gilroy is well worth the trip - do not waste your time at Santana Row. read more

Beautiful store with great customer service. Very relaxed tropical feel and the service doesn't pester you for a sale. The manager Paul S. is a great manager and very easy to talk to. Makes your shopping experience very relaxing... read more

This store is well....just absolutely fantastic! Full disclosure: Through my employer I got the contract to maintain/repair all the HVAC equipment for Tommy B. Stores for the entire Bay Area & I am so glad I did because it opened me eyes up to a much classier & comfortable way to dress! I was under the impression this store was only geared towards the +50 yrs. old demographic but over the past two years I have found out just how wrong I really was. Seriously tho! They use very high quality fabrics which are exceptionally well tailored into pieces that offer a great fit which tends to make me look much leaner & more athletic then I actually am;) Everything I have purchased has proven to be made to last. It is more expensive then the stuff I was wearing before but it lasts so much longer & looks & feels so much better for myself it's actually a better deal in the long run because I take care of my stuff. There cologne & after shave is awesome too & all I use these days which caught me kinda off guard. TBH I wasn't expecting the "trinkets" scattered around the counter to be just as well made as the clothing. I also, admittedly, wasn't really looking to fall in love with any of my customers merchandise let alone invest a decent amount "revamping" my style but I'm glad I did. I tend to just add a few pieces every couple of months and it's been building up nicely & spacing it out has meant no shoppers regret at all. They also send discounts to anyone who joins their email newsletter online & the 50$ off a 100$ or more purchase is my favorite. Staff is AMAZING at ALL the locations & I'm not just saying that I promise; I don't review very often so when I take the time to write a novel/review like this one its only because I really appreciate the fact that they are genuinely really great, down to earth, attentive folks who from my experience work for a company that fosters great workplace attitudes. Thanks Tommy Bahama & Co. for stepping my thread game up! ;) read more

This store has very interesting gifts, lovely clothes and is about as clean and well-presented a store can get. The staff were friendly but I did feel like they were staring at us a bit too much. I would have liked one person to keep us in their sites in case we needed help but not to be obvious about it. I didn't need 3 people staring at us from the register area and listening to every thing we said. I had to remove a star for this reason. As far as what you can find: Cigar accessories like lighters and boxes to hold them, scarves, candles with wonderful tropical Hawaiian floral/fruity scents, scarves, hats, lovely dresses, bathing suits, and even tropical Christopher Radko ornaments. This store is one of the reasons we come to this mall. It's a great store and they boxed my dress in great style. I would definitely recommend the store. read more

I bought a Tommy Bahama shirt a few months ago. I have the shirts dry cleaned and around the collar, it started to pelt. I was wearing the shirt in the store when I spoke with the manager. He was very nice about it and searched for the same shirt as a replacement. He found one. All it cost me was $8 to ship and when i was there I bought another shirt plus some items for my wife. Great to know the store stands behind the brand! read more

I love this store! Great customer service compliments Tommy Bahama's beautifully designed clothes.

Great customer service from Glenn. I went in looking for a particular pair of shorts (I know it's out of season, but I'm headed for Hawaii soon), but they couldn't find any. Glenn went upstairs to the storeroom and found a pair, but the wrong size. Then he searched and found me a pair that he ordered them online and guaranteed two-day delivery. All-in-all, it was great to work with a salesperson who focused on custermer sat, read more

I am leaving for vacation in 3 days and wanted a specific bikini top that was out of stock online. The online guest services directed me to a store in my state who had what I needed. When I contacted the Palo Alto store Jeff was there to help me. Even though he had a crowded store he offered to check when he had a minute and get back to me. He actually called me back in 15 minutes to let me know he hadn't forgotten about me but would check shortly and ring me back. He did exactly that. He was as nice as can be while he got my information to ship it to me overnight per my request. By the time I got off the phone I felt like I was saying bye to a friend. I've been to Tommy Bahama stores in other states and have never received such friendly service. Next time I'm in that area I will definitely pop in there. read more

Love everything TB makes. Also really appreciate excellent customer service at this TB store (thanks Ly for helping us order the perfect shirt for the Huz). read more

Fabulous store with fabulous customer service. Everyone here is extremely kind and Glenn is superb. Helped me find great Father's Day gifts and of course didn't leave without finding the perfect outfit for me-- something I never would have picked for myself but it is soooo perfect. Love when shopping is made easy! Can't go wrong with Tommy Bahama quality and you will love how they treat you here. read more

Very bad customer service...'Snobby', and overpriced. Bought the same exact Tommy Bahama shirt from Nordstroms for 30% less. Nonetheless very unprofessional and cocky -- maybe because I am a minority - Nordstorm treated me very well. However there was just one elder woman who was kind. read more