I'm so glad they opened a new location! Santana Row has to…read moremuch traffic for me Literally the best customer service in the game. needed a last sec rush job for my brothers wedding and these guys definitely delivered! special thanks to Yosaph and Qiyam! can't wait to get my wedding set next !

Excited that Franco Uomo is now in Palo Alto! I've always loved Franco Uomo for their incredible…read morequality and attention to detail, so I was thrilled to hear they opened a new location near Stanford. The store itself is beautifully designed--sophisticated, warm, and inviting. Yosef is fantastic! He has a great eye for style, is incredibly kind, and makes you feel completely comfortable from the moment you walk in. Whether you're looking for a sharp suit, a perfectly tailored shirt, or just some expert advice, the customer service here is unmatched. You're not just buying clothes--you're getting an experience.

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

I can't say enough good things about this spot; they so incredibly professional and they offer…read moreextremely incredible customer service! I love love love my husbands's suit, and so does my husband; Tailors keep did such a fantastic job with the suit; we got him a navy blue suit; and everything from getting fitted to getting a shirt and adjustments and everything was fantastic. The attention to details is amazing, and they really work with you to get it fitted. It's absolutely an incredible spot and you get an incredible suit. We are so happy we came here; and now I want a suit!

Tailors' Keep has been part of my life the past year and looking back, we have created some…read moreincredible and fun pieces. Whether it be a double breasted suit, a safari jacket, or the every day dress shirt. One thing remains consistent through the process. Quality + Customer Experience. From the moment you walk into the Palo Alto location doors, you'll be greeted by the team Will + Ryan, who have respectfully been in the industry for a long time. This is evident by their knowledge, style, and acumen. These two gentlemen can truly make your vision or dream into a reality all while not sacrificing the integrity of the garment or the quality. I truly appreciate the TK experience as it is unique and stands out alone from the other Bespoke offerings in the area. These gentlemen take time to understand your vision, whether it be every day wear, office wear, or that special wedding day garment. From there, thats when the magic happens, seeing those years of industry experience collaborating with you to create a truly unforgettable piece. Their transparency from fabrics, designs, and styles are also carried to timelines and expectations. They truly carry transparency and respect throughout the process. The past year, and the numerous visits I have made to the shop, it does not feel like I am getting measured for a suit, shirt, turtle neck, or other items I have ordered. It feels like I am visiting my friends, and before I know it, the appointment is over and I'll see them soon. It's one of the many reasons I always come back and bring my friends. I truly appreciate these gentlemen and recommend anyone who is in the market for bespoke clothing to visit them. Visit them to be inspired, appreciated, and wow'd because they do that every time I see them.

My wedding was just a few weeks ago and Mario made sure I looked my best! I've always been nervous…read moreabout wearing suits because I don't have a typical frame but that didn't stop him from delivering an amazing suit that fit just right. I had some friends that messaged me the day after the wedding and they didn't even congratulate me on my marriage.... They just wanted to say how good my outfit looked in photos! I would definitely recommend these guys, they were fast and delivered high quality work!

I have become a very frequent customer of Mario. A true local gem started by Mario's father. I…read morebought a sport coat at a nice outlet but did not realize all the buttons needed to be sewed in. I had tuxedo pants that were 10 years and a few inches ago that Mario expertly tailored to current measurements on short notice. In addition, I gifted my son a fine suit and Mario hit that one out of the park. Finally, I had a full suit purchased at the Livermore Outlets that Mario made look like a custom suit. Mario is a class act, I would drive from all over the state to have Mario work on my undersized wardrobe. I highly recommend this shop!

Greenwashing to the max. Their clothes disintegrate after just a few wears and washes. Their…read morecustomer service is passive aggressive to the max. I ordered a $150 cardigan that developed a hole in the armpit after fewer than 10 wears/washes. These aren't investment/capsule pieces at all. Just fast fashion with great marketing.

While I like their clothing, I had a really frustrating experience in person with an online return…read more I had purchased a coat online (coat was great but just didn't fit right) and, since I was in the area, decided to return at the store. In retrospect, I should have just mailed the return in as I had originally planned. The male salesperson helped me out, scanned the item, and I thought the return was complete. However, when I went home and checked my receipts, I realized that I had gotten incorrectly charged for an exchange for a $100 sweater instead of getting refunded for the full amount of the return item (keep in mind, I just returned the coat and left in less than 5 minutes; I certainly did not purchase any items or make an exchange). I called the store and am hoping the mistake will get fixed and I'll get reimbursed the full amount but this was super frustrating and has never happened to me with another company before - I'm still at a lost for how I could have gotten charged for an item that I didn't purchase....

Needed a tux for wedding in Italy this summer - material needed to be light and breathable. Melody…read moreworked with me to find the perfect material, Loro Piana Zenit Super 200 with Cupro lining in the coat and pants. The tux was actually done a few weeks early which was fantastic. Melody is VERY organized and all scheduled meetings occurred on time or earlier. Highly recommend!

Wanna look and feel like "a million bucks"? Opt for a custom/bespoke article of clothing. Where do…read moreyou go for such an item? Why Enzo Custom, of course! Bethany is a consummate professional. She is also very personable and absolutely cares about setting you up with a shirt, blazer, suit, etc. that fits you well regardless of your shape. She has a great eye regarding colors, patterns, and styles that suit (pun intended) your personality, sense of style, etc.

Small store, but nice selection of the latest clothes. Right next to a parking lot makes it really…read moreeasy to shop here. Sales associates are a plenty, and they are always willing to offer assistance. Pretty much all items are regular price with a small rack for items on sale, but expect to pay full price for the good stuff. Pretty much what I expected to see here, and not sure it was worth an hour drive to this location as compared to the one in San Francisco.

Nice location near Stanford to get some gear to bundle up with for the harsh winters of the Bay…read moreArea. Parking is kind of limited to street parking if you're not trying to pay. Staff is very friendly & helpful!

Everyone in the new store is so friendly! Their selection was great and I found the experience…read morerelaxing and fun. When I entered the store, the staff was welcoming and I was helped by Erica and she walked me through the different handbags I was interested in. She was professional and friendly and very knowledgeable about the product. After debating on two different bags I chose one that was listed from their website and Erica had it transferred to the store for me. She made the whole process easy and fun and after chatting for a bit, she told me that the bag would be in later that week. When I returned to pick up the bag, Erica remembered me by name and seemed genuinely happy to see me again. Overall , the store has a very classy but fun vibe and the staff couldn't have been nicer.

This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.