Kim at A Hound's Haven is the best groomer I've ever had. Her storefront is conveniently located at…read moreKnapp's Corner. She has early drop off available and works extended hours some days. Her schedule books up really quickly- and that's a good sign for any groomer. People like her and her team at Hounds Haven. She has helped my dog recover from major skin and hair loss (alopecia) issues. She uses hypo allergenic shampoo and is really gentle with her. The CBD oil that Kim sells has benefited this dog along with the melatonin treatment I have her on. As long as you're respectful and pick up your furry friends on time, Hounds Haven is sure to be an exceptional option for you and your pup!

Owner is more tollerant with animals than she is with her customers! If you don't jump when she…read moresays to she'll cut you off from her business. I made ONE error in judgment (first time customer) and she said " YOU ARE NOT A GOOD FIT, GOODBYE). I'M GLAD I DON'T TREAT MY FIRST TIME CUSTOMERS THAT WAY. She needs to chill like some of her Dogs... This is just MY OPINION.

We had our bernadoodle groomed there, upon returning home he had terrible red irritation on his…read morestomach and groin area. Over the next couple of days it got much worse. We contacted the owner Vicki who first off was incredibly rude, accusatory and nothing like a business owner. She tried blaming us for what was going on with our dog and said I should have contacted them even sooner for a home remedy aka witch hazel... tried that for two days and it continued getting worse. I took him to the vet today because he isn't eating or drinking water and is just laying around (totally unlike him) and guess what? he has a skin infection! Vicki told me that they don't clean their blades in between dogs, but daily. Gross. Bottom line, my dog was just fine prior to going to Canine Design and came home with an infection from them clipping him to short creating an abrasion. $350 dollar vet bill, steroids and antibiotics. $85 dollars for a hack job. I even specifically asked they don't cut him like a poodle, what does he look like? A poodle. DO NOT take your pet here. Horrible customer service and rude owner.

We have been taking our dogs here for a couple of years - and Glenn & Vicki always do a great job -…read morequickly and efficiently. We just got a cat (not by choice) who has long hair. The person who had the cat was not caring for her properly and her hair was all matted - all over its body. Impossible to brush out and very unhealthy and uncomfortable for the cat. Our vet quoted $250 to shave the cat (included putting her out). We called our friends at Canine Design and they said to bring her in. We did and the kitty was shaved (Leo cut), cleaned up and out the door happy and with minimal drama in just a few minutes. I swear the owner Glenn is a cat whisperer - because he just picked the cat up by the scruff of her neck (and she is a nasty cat) like her mama did and she immediately calmed down and did what he wanted. Magic.

I've been taking my German Shepherd here for just under a year and they always do a fantastic job!…read moreMy shepherd can be anxious, but she is always totally fine going here!

I've been taking my Bitzy to Tiffany's for a couple of years. She always does a great job!read more

I highly recommend Doggie Latchkey Pet Sitting Services! We have been using Doggie Latchkey for 3…read moreyears. Denise is amazing to coordinate your services and sitting needs. We just returned from a week long trip leaving our senior Golden Retriever and Orange cat in the trusted care of our sitter, Seresa. She was absolutely amazing! She checked in with me continuously sending photos and updating me through out the day. She asked questions about their behavior to make sure everything was ok and definitely went above and beyond to make them feel comfortable and safe while we were away. I was so reassured that my pets we safe and happy. It truly added to the enjoyment of our trip. Thank you Seresa! You are a true animal lover and thank you Doggie Latchkey for such a great service!

Loved this service! They provided the services within the times I requested, then ended each visit…read moreby texting me a photo of my pet in her home to show how well she was doing:) Responses to my texts were prompt and friendly, and I was very happy with the final total for expenses. Denise who coordinates everything is absolutely wonderful as well. I plan to use them for years!

They overcharged us for dog food on their current sale. No signage or ad statement but cost us 20…read moremore

After coming to terms with the fact that our pug may have a food allergy; we decided that we would…read morebegin the process of switching their food to a grain free option. We researched several brands online and decided to give one a try. After checking that manufacturers website for stores in West Michigan we ended up at Chow Hound. When you walk into this location there are registers off to the left, and dog food all along the wall to the right. The back of the store has a dog washing station and public restroom. While trying to find the brand that we were searching for an employee came up and asked if we needed assistance finding anything. I asked him if they carried Evo as that was one of the brands we had checked out. He said they did and took me right back to where they were located. Directly behind that was a rep from Nature's Variety and another Chow Hound employee chatting. We checked out the different options and were trying to decide what we wanted to do as we were not 100% sold on switching from Fromm. The lady from NV told us that if we needed any assistance that they were there to help. She ended up giving us a sample of their products and began to tell us how there's were different and similar to Evo. I told her that we thought our pug had a food allergy and she went further into what the allergy could in fact be. I know she doesn't work for Chow Hound but she was amazing!!! Once we selected the brand and food we wanted to try out we proceeded to the check out lane. At the time only one lane was open but another employee quickly came up and opened another. The checkout process was very quick and easy. They do offer a rewards program but I did not inquire as this is a local business and I am from the Indianapolis area. BUT next time I am up here (and if I lived here) this would be the place I'd get all my pets supplies.

Perfect pet hotel for the area! Our dogs were happy and well cared for. What a fun idea-…read moreredesigning an actual old motel so it's only for pets! The next time we are in the area we will be taking our babies here- and it's reasonably priced!

The staff are amazing and attentive! Our dog loves it! They have daily communication and pictures…read moreof his day.

We had Carolyn care for our three dogs while we were on vacation for a week. She was great with the…read moredogs! She also sent pictures of the dogs while we were on vacation. We will definitely use Carolyn again. She is Great!

From the owner: Carolyn's Pampered Pets offers pet sitting and dog walking services in the Greater Grand Rapids…read morearea. Carolyn is a licensed veterinary technician and has 10 years of experience caring for dogs, cats, rodents, rabbits, ferrets and birds. Carolyn's Pampered Pets is insured and bonded. All pet care services are offered between 7 AM - 8 PM. All pet care services are offered in the comfort of your home.

Dr. Brown is the veterinarian every cat parent hopes to find. She is compassionate, attentive, and…read moregenuinely takes the time to listen. What sets her apart is her ability to create thoughtful, evidence-based plans that consider not only what is medically ideal, but also what is realistic for both you and your cat. Her care feels like a partnership rather than a prescription. You and your feline family will be grateful you found her.

This cat-centered practice is wonderful! My senior cat really benefited from acupuncture in her…read morelast years. I currently have two Rag Doll cats and they have settled in well there, especially with the treat of catnip as a reward! The vet techs are exceptional and their calm manner definitely helps my cats and me. I would not take my cats anywhere else//1

The people who own and run this place are very nice. Their facility is clean and very welcoming to…read moreyour fur babies. My opinion is they don't have a very accommodating personality for military families. Why do I say this?... My husband is in the Army reserves and from time to time I (his wife) needs to meet up with him away from home. As for military plans, if your familiar with what military life is like ... Plans can change often & last minute. I normally have others watch my dogs in my home but have reserved reservations twice with Hyer Luv and needed to cancel those reservations because our plans for travel were cancelled. I understand completely the facility plans for accommodations and probably Turns away other inquiries when full. They officially sent me a email declining me further service from them. So sad! Maybe they should do some soul searching for military support. Big daddy drill & Momma drill

We have taken our dog to be groomed here twice. Both times have resulted in him being in a cone due…read moreto razor burn. The first time I didn't know his sensitivity to being cut that short, so I didn't place blame. However!! The second time I explained in full- do NOT use a razor/short blade near his bum. They did anyhow. I also believe them to use excessive force when cleaning the ears. Lastly, when I dropped him off and picked him up- he was placed in a standard size kennel (3ft by 4ft'ish)... With three other dogs! Between the recent dog flu, ticks/fleas and his size of 65-70lbs- individual space is best. I can tell from experiences at other groomers, as well as my dogs reaction to this place, that HL is nowhere I would bring my pets or recommend to others.