We got our bearded dragon here and we had such a great experience! The staff is incredibly…read moreknowledgeable and helpful, and we left feeling very well prepared to care for our new pet!

I purchased 6 Galaxy Rasboras and 6 Harlequin Rasboras. I acclimated them the same amount of time,…read moreabout 30 minutes. The Harlequin Ras boras did fine, the Galaxies all died. I brought in a sample of my water(had aquariums for over 20 yrs.) and the water tested out fine, a little high in salt as I have a softner for my well water. There are 8 Zebra Danios in the tank as well, they have been in the tank for a few months. NO REPLACEMENT FISH WERE OFFERED!! THEY SELL SICK FISH!! DO NOT BUY FROM HERE!! SO DISAPPOINTED!!

I've been there three times in the last two weeks because the items I've purchased for my pets…read moreeither do not work right or keep breaking. Mind you I've had the equipment for not even two weeks now, I walked in to return something that they could not take back so I asked if they could show me how to use it (the two girls were helpful). I did not get my receipt back after leaving and the next day the uvb light goes out. Now this store will not do anything for me because I don't have my receipt that they held on to. Customer service from the manager was terrible. Not sure the name just know it was a man. Did not have any help what so ever and kind of sounded satisfied at the fact he can't help. Dropped $400 on equipment that barely works and I am not happy. The manager sucks thanks.

Wonderful staff. Our dog had a wheat time and looked fantastic! I especially love her little bow…read more It was a great touch!

If you care about your dog's wellbeing and your own peace of mind, I would strongly recommend going…read moreelsewhere. I brought my 9 lb dog in for a basic wash, dry, and trim on 3/25/26. When I picked him up, I was told he had been injured during grooming--the groomer cut his paw pad, causing significant bleeding. I was advised to take him to the vet if needed and was assured I would be reimbursed. The emergency vet visit cost $430. I was told a reimbursement check would be ready within one week. Instead, I received no updates and had to initiate every follow-up myself. I was given conflicting information multiple times about the status of the check (ready, needed a signature, needed to be drafted), which felt very disorganized and dishonest. Without my agreement, they eventually decided to mail the check instead of having it available for pickup as originally discussed. I did receive it, but it arrived 9 days later than promised. I was also asked to re-explain the situation because they had "two injuries in the last week," which is extremely concerning. Accidents can happen, but the lack of communication, accountability, and follow-through here was unacceptable. I will not be returning

I had a very pleasant experience here! Brought my dog in for the walk in nail trimming (times are…read morelisted on website). I went right at the beginning of the day on Sunday and was able to be seen right away. The worker was incredible gracious with my dog who doesn't enjoy nail trims and has some separation anxiety. She let me go back and hold her to help make the process smoother. Despite my dog being fidgety, she was super kind throughout. The store was clean and they have fun "cookie" treats you can purchase by the register (which my pup loved eating later). Will be returning!

As new pet parents, my boyfriend and I have found that Chowhound is our favorite place to get…read moresupplies for our kitten. They are a locally owned business that we really like to support. This location is new, clean, and always well-stocked. The employees are all super friendly and always ask if we need help finding anything and are happy to give advice based on their own experience, as most of them have pets of their own. They have items for dogs and cats, of course, but also things for small furry pets and even have some small furry pets for sale! They also have cats that are ready for adoption inside the store which are fun to check out whenever we visit. Chow Hound has a self-serve dog wash which seems like it would be really convenient if you didn't have the room or facilities available for that at your house. The variety of products they stock is kind of mind-boggling and I see something fun each time I visit. We love their selection of canned cat food; they have really high quality stuff that you can't get at a regular grocery store. There are plenty of toys, treats, and accessories for all pets too! The store is laid out nicely with low shelves so you can see where everything is pretty easily, unlike some other pet store chains I've been to. The store is super clean and really bright and I always feel happy when I'm there! They have a rewards program that allows you to earn points for every purchase and each time you earn enough points, you get a $10 off coupon. We haven't earned enough points yet, but it's a nice incentive. As others have mentioned, prices at Chow Hound might be a little more than Amazon or other national chain retailers but we like to support this local store in our area. I definitely recommend checking them out for pet supplies!

Staff is polite and knowledgeable. Stores do not carry some cat food varieties and sizes.read more

My vet no longer offered any grooming services this year so I had been on the hunt for a place…read moreclose to home and thought I would try petco! I had a great experience, staff was super friendly, took great care of my pup, and gave her lots of love! She doesn't allow us to trim her nails so having a place I trust is amazing! I will say they should give better direction if the appointment is before open store hours because I wasn't sure what to do but ended up just going right in!

I get cat food and treats from this location. Never too…read morebusy to get checked out promptly and the staff is friendly. They rarely ran out of canned cat food during pandemic supply chain shortages

I haven't checked out or really shopped at any of their other local locations but I've never felt…read morethe need to since not only has this store always been well stocked with anything/everything my kitty girls need, it's also full of helpful and kind staff who go out of their way to make sure anyone in need of assistance can get it. I plan on going to this location as long as I can, even if it eventually becomes slightly more out of the way. They also have one of the best rewards systems I've used around in my opinion.

I love A Pleasant Dog and have been training with them for 5 years with my oldest dog who has…read morelearned agility, earned a TKN and a TKI (trick dog notice and trick dog intermediate titles) and was able to overcome his reactivity to earn his CGC (canine good citizen title). Most recently I've started scent work with my new puppy and have been attending the basic obedience classes with the puppy. The trainers are friendly and knowledgeable and the classes are fun. But, most importantly, we've seen great results and I truly have 2 pleasant dogs.

Their training of young dogs was fine, but the ancillary services available later aren't worth the…read morecost. Young staff member lectured us if we were a little late, claiming we were throwing their whole schedule off. Rarely were there other vehicles or customers there, so I'm not sure how that was possible. Their services usually took 5 -10 minutes, with every minute of it seeming rushed, adding anxiety to our dog. Staff member didn't appear to have maturity to handle challenges, or interested in our dog. Based upon what staff we've met, you might get a good experience, but you're just as likely to get told that any problem is because of you or your dog, and they can't help you. Oh, and they pre-charge for the services, so if you don't have a good experience, well, that must be because you did something wrong. Pleasant for their accounting, not so much for your dog.

Blue Fin Fish sucks azz!!! Customer service Patty, learn it!? She can't even keep the return policy…read moreis and how it keeps changing as she opens her mouth, WORTHLESS! There will never be business from me and whomever else I can spread the word with this so called biggest and best, I assure you it is not!

Fantastic assortment of species, equipment, & knowledge. (5 )…read more For over 7yrs we have been going here and enjoyed the atmosphere, education, & personal attention our son got from the owner & "some" staff. As he had a 70g fresh water & 30g saltwater (5 ) he would spend every penny he had & beg us to take him weekly He recently took his 3yr clown fish in hopes to sell it back - as he has done with a few of his other previously purchased fish from BF. The young person offered him $5 he bought the fish for $8 and it's tripled in size.. hands down bigger than any clown fish in the store (1 ) He told them that was insulting - as would I & asked to speak to the mgr - the kid said, I am & all I'm giving you is $5 (1 ) Needless to say, Nemo was happily donated to our family chiropractor. It isn't about money, it's about principle & doing what's right. Shame on you, kid behind the counter Monday afternoon 3/14/22 at BFA. We'll gladly spend our money elsewhere

Highly impressed. Was surprised at how clean this place smelt compared to other puppy stores I've…read morebeen to in the past. The puppy play yard area was super cute.

False advertising and a disappointing experience…read more We came in as a group interested in meeting and potentially adopting a puppy. We were told that if a puppy was awake, we would be able to play with it. However, when we asked to meet a puppy that was awake, we were told no because that puppy had "played too much today." We then picked another puppy we were interested in meeting and were told no because we were "a big group." What was frustrating was that another family who arrived after us was placed with a puppy to play with because the staff selected that puppy for them. That family did not request that specific puppy, while we were told we could not meet one we were interested in. Our group was a family of four, and the other family had three people, so the reasoning did not make sense. The staff member then asked if we were "really looking to adopt." I said yes, but after this experience I decided I would not be adopting from this location. She explained that we would still have to be approved, which I completely understood and had no issue with. The issue was the inconsistent treatment and the feeling that we were not being given a fair opportunity to meet the puppies. This experience left us feeling like this place is not focused on helping families find and adopt puppiesFollow-up to your response to my review: I want to clarify a few details. The other family did not have an appointment -- they were actually teammates of our daughter from her softball team. We were there separately, and we were interested in meeting a puppy because we were seriously considering adding a new dog to our family. Our goal was to bring home the golden puppy as a playmate and companion for our 1.5-year-old lab. We were not there just to visit or play with puppies; we were genuinely interested in adopting. The frustration came from feeling like we were given different information and treated differently when trying to meet the puppies. We understand that there are adoption procedures and approval requirements, but we would have appreciated clearer communication and the same opportunity to interact with the puppy we were interested in.

I love cats and follow a lot of local cat rescues on social media so I can see photos of cute cats…read more I saw that Second Chance Cats of West Michigan was having a party for their 4th anniversary so Nate and I stopped by with some cans to donate. The facility is pretty large and has three rooms for the cats, but they also have many cats in foster homes. We got a tour from a friendly volunteer who introduced us to all the cats and let us hang out with the kittens. Since it was their anniversary party, they also had food and refreshments. We loved seeing all the cute cats and most were very friendly, although some were (understandably) napping. They take donations throughout the year, so I'm planning on saving up more cans to drop off. They also host events and you can visit them during their open hours on the weekends. They do have a suggested donation of $10 for visiting, which I think is really reasonable for the good work they are doing for these cute furry friends!