I love cats and follow a lot of local cat rescues on social media so I can see photos of cute cats…read more I saw that Second Chance Cats of West Michigan was having a party for their 4th anniversary so Nate and I stopped by with some cans to donate. The facility is pretty large and has three rooms for the cats, but they also have many cats in foster homes. We got a tour from a friendly volunteer who introduced us to all the cats and let us hang out with the kittens. Since it was their anniversary party, they also had food and refreshments. We loved seeing all the cute cats and most were very friendly, although some were (understandably) napping. They take donations throughout the year, so I'm planning on saving up more cans to drop off. They also host events and you can visit them during their open hours on the weekends. They do have a suggested donation of $10 for visiting, which I think is really reasonable for the good work they are doing for these cute furry friends!

I adopted my dog from this rescue and have been beyond impressed with them. The volunteer fosters…read morereally care and are responsive to messages. When I was looking for a dog I interacted with many facilities and this BY FAR seemed to have its "ducks in a row" and I loved how detailed the process was. I filled out a long application then was contacted by my dogs foster mom. We emailed back and fourth (answering all the questions I had) and decided to schedule a meeting at the foster moms house because my dog was VERY scared of people and had a rough life beforehand. After the home visit went well, I did a trial weekend with the dog at my place. The foster mom texted me during the weekend and made sure everyone was doing okay. After the weekend, I adopted my dog! Over 3 and a half years later, I still rave about Hearts of Hope. My dog is sleeping against to me now as I right this. I will always be thankful to them for bringing my dog and I together. HIGHLY HIGHLY recommend this organization!!

Hearts of Hope Dog Rescue or (Rescue of Hope.com), is a non-profit, foster network servicing the…read moreGrand Rapids, MI area. Those involved with it are volunteers, who are devoted to helping homeless, unwanted dogs and cats find forever homes. Which is great, and they probably do a great job with mild mannered, pliable dogs. What I say next is not said with malice, but simply to offer a heads-up so you don't have false expectations. If you adopt a difficult dog that needs extensive interaction don't expect much, if any support. They may suggest they are there for you, but in reality they really aren't - they're volunteers with regular jobs and 'lives'. Once the dog is transferred to you, they may offer some "puppy style training" advice like - "Just make sure they have a happy environment." Which again is really more common sense, than advice and provides zero guidance for a difficult situation. If your adopted dog has serious behavioral issues, they don't seem to have the qualifications to provide professional guidance. In fact, you'll likely get the duck-and-dodge routine if you request assistance. The point being, don't waste your time contacting them, and instead seek the assistance of a professional. Again, this is not written to disparage the great volunteer service they provide in helping to relocate dogs/cats in need, rather to provide clarification of their ability to provide support after the adoption.

I love A Pleasant Dog and have been training with them for 5 years with my oldest dog who has…read morelearned agility, earned a TKN and a TKI (trick dog notice and trick dog intermediate titles) and was able to overcome his reactivity to earn his CGC (canine good citizen title). Most recently I've started scent work with my new puppy and have been attending the basic obedience classes with the puppy. The trainers are friendly and knowledgeable and the classes are fun. But, most importantly, we've seen great results and I truly have 2 pleasant dogs.

Their training of young dogs was fine, but the ancillary services available later aren't worth the…read morecost. Young staff member lectured us if we were a little late, claiming we were throwing their whole schedule off. Rarely were there other vehicles or customers there, so I'm not sure how that was possible. Their services usually took 5 -10 minutes, with every minute of it seeming rushed, adding anxiety to our dog. Staff member didn't appear to have maturity to handle challenges, or interested in our dog. Based upon what staff we've met, you might get a good experience, but you're just as likely to get told that any problem is because of you or your dog, and they can't help you. Oh, and they pre-charge for the services, so if you don't have a good experience, well, that must be because you did something wrong. Pleasant for their accounting, not so much for your dog.

I had a very pleasant experience here! Brought my dog in for the walk in nail trimming (times are…read morelisted on website). I went right at the beginning of the day on Sunday and was able to be seen right away. The worker was incredible gracious with my dog who doesn't enjoy nail trims and has some separation anxiety. She let me go back and hold her to help make the process smoother. Despite my dog being fidgety, she was super kind throughout. The store was clean and they have fun "cookie" treats you can purchase by the register (which my pup loved eating later). Will be returning!

As new pet parents, my boyfriend and I have found that Chowhound is our favorite place to get…read moresupplies for our kitten. They are a locally owned business that we really like to support. This location is new, clean, and always well-stocked. The employees are all super friendly and always ask if we need help finding anything and are happy to give advice based on their own experience, as most of them have pets of their own. They have items for dogs and cats, of course, but also things for small furry pets and even have some small furry pets for sale! They also have cats that are ready for adoption inside the store which are fun to check out whenever we visit. Chow Hound has a self-serve dog wash which seems like it would be really convenient if you didn't have the room or facilities available for that at your house. The variety of products they stock is kind of mind-boggling and I see something fun each time I visit. We love their selection of canned cat food; they have really high quality stuff that you can't get at a regular grocery store. There are plenty of toys, treats, and accessories for all pets too! The store is laid out nicely with low shelves so you can see where everything is pretty easily, unlike some other pet store chains I've been to. The store is super clean and really bright and I always feel happy when I'm there! They have a rewards program that allows you to earn points for every purchase and each time you earn enough points, you get a $10 off coupon. We haven't earned enough points yet, but it's a nice incentive. As others have mentioned, prices at Chow Hound might be a little more than Amazon or other national chain retailers but we like to support this local store in our area. I definitely recommend checking them out for pet supplies!

Highly impressed. Was surprised at how clean this place smelt compared to other puppy stores I've…read morebeen to in the past. The puppy play yard area was super cute.

False advertising and a disappointing experience…read more We came in as a group interested in meeting and potentially adopting a puppy. We were told that if a puppy was awake, we would be able to play with it. However, when we asked to meet a puppy that was awake, we were told no because that puppy had "played too much today." We then picked another puppy we were interested in meeting and were told no because we were "a big group." What was frustrating was that another family who arrived after us was placed with a puppy to play with because the staff selected that puppy for them. That family did not request that specific puppy, while we were told we could not meet one we were interested in. Our group was a family of four, and the other family had three people, so the reasoning did not make sense. The staff member then asked if we were "really looking to adopt." I said yes, but after this experience I decided I would not be adopting from this location. She explained that we would still have to be approved, which I completely understood and had no issue with. The issue was the inconsistent treatment and the feeling that we were not being given a fair opportunity to meet the puppies. This experience left us feeling like this place is not focused on helping families find and adopt puppiesFollow-up to your response to my review: I want to clarify a few details. The other family did not have an appointment -- they were actually teammates of our daughter from her softball team. We were there separately, and we were interested in meeting a puppy because we were seriously considering adding a new dog to our family. Our goal was to bring home the golden puppy as a playmate and companion for our 1.5-year-old lab. We were not there just to visit or play with puppies; we were genuinely interested in adopting. The frustration came from feeling like we were given different information and treated differently when trying to meet the puppies. We understand that there are adoption procedures and approval requirements, but we would have appreciated clearer communication and the same opportunity to interact with the puppy we were interested in.

I came in with a medical emergency with my elderly dog and ended up having to put him down. I was…read moreabsolutely blown away my the kindness, concern, thoroughness, and empathy shown to me by the staff throughout the entire process, particularly by Dr. Sara Pasternak. Dr. Pasternak and the rest of the staff were fantastic in helping us navigate a scary emergency and an incredibly difficult loss. I am incredibly impressed my the care my pet and my family received there.

We have a teacup Chorkie that started having seizures roughly 4 1/2 years ago. Because of the time…read moreof day it was, our vet told us to take him to this particular emergency hospital. It was just a little bit after they lifted the Covid restrictions. However, this hospital had not lifted the restrictions yet, which forced me to give them my baby at the door. I was delivering campers at that time, so my roommate/bestie took care of everything at home for me. I left out that day. They called me and said, "We have the seizures under control. However, we'd like to keep him overnight for observation. In order to do that, we would need $2k today." I called my bf and she gave them $1k. After a little bit they called again, "We can't stop the seizures and we recommend euthanizing him, if you can't afford it!" I added my hubby to the call, he's an otr truck driver, and they told him the same thing. I told them to give us few, to let us talk it over, and I would give them a call back. We decided to have my bestie go get him. That way, WE know, that we'd done EVERYTHING we could. That was 4 1/2 years ago!! They told us to euthanize our baby!! I will tell EVERYONE/ANYONE "DO NOT TAKE YOUR PET TO THIS PLACE!" As you can CLEARLY see, he's happy and his seizures are controlled by medication from Whitehall Vet Practice. This Animal Emergency Hospital NEVER listened when I specifically told them "He has never been separated from us! He has a Mommy & Daddy and he has a Mommy & Papa. He's been with us since he was 9 weeks old and he's been with us or his other parents! He doesn't even get left home alone! He was TERRIFIED! He was shaking uncontrollably! They were SO money hungry that they didn't care!

Since our dog was born, he has been a patient there, but during his most recent visit for his…read moreyearly checkup we had a traumatic experience. My emotions were taken advantage of and almost scammed. They took him away to examine him and came saying he had a heart murmur. They wanted us to pay nearly $500 to sedate and examine him. At that point I was beyond tears hearing the possible state of my dog. As were figuring out the next steps words were exchanged between my mom and the vet which they refused us service and left my dog on the ground. As I'm leaving, I asked am I good to leave and the lady says yes so, I go to my car, and another comes out of the building very aggressive and pointing her figures at me saying I have a fee to pay but I was unaware because the other lady said I was good to go. Keep in mind I am in the car trying to collect myself and find alternative veterinarians during this moment. Also, we had concerns about his eye that were never addressed. During the same day we visited another vet, and he did not have a heart murmur and was perfectly healthy besides his eye needing eye drops. Overall, please be careful of scammers and get second opinions. We do not recommend this vet. We've NEVER had issues with them until this visit.

All my dealings with this vet clinic have been extraordinary. The support staff is pleasant and…read moreextremely helpful, and the doctors are gentle and patient. Recently, I needed a copy of my pet's vaccination record for a new groomer, and it was emailed to me within minutes of me requesting. Love them, highly recommend.

We got our bearded dragon here and we had such a great experience! The staff is incredibly…read moreknowledgeable and helpful, and we left feeling very well prepared to care for our new pet!

I purchased 6 Galaxy Rasboras and 6 Harlequin Rasboras. I acclimated them the same amount of time,…read moreabout 30 minutes. The Harlequin Ras boras did fine, the Galaxies all died. I brought in a sample of my water(had aquariums for over 20 yrs.) and the water tested out fine, a little high in salt as I have a softner for my well water. There are 8 Zebra Danios in the tank as well, they have been in the tank for a few months. NO REPLACEMENT FISH WERE OFFERED!! THEY SELL SICK FISH!! DO NOT BUY FROM HERE!! SO DISAPPOINTED!!