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    Backroads Dog Grooming

    5.0 (1 review)
    Closed 1:00 pm - 9:00 PM

    Services - Backroads Dog Grooming

    Bath and groom only

    Backroads Dog Grooming Photos

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    3 years ago

    Beautiful job on my Bichon. Friendly and salon is very clean.

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    Ask the Community - Backroads Dog Grooming

    Petco

    Petco

    (11 reviews)

    We took our dog for a grooming appointment in October. When we picked him up, the first thing the…read moregroomer said was that everything had gone fine and that there were no problems. We brought him home and he was acting strange. He was extremely withdrawn and when we tried to pet him and our hands got near the back of his neck, he would yelp. We parted his fur trying to see if we could find anything. At that time there was nothing visible, or maybe we were not looking in quite the right spot. I called the grooming department and asked for the young man who had groomed him. I wanted to let him know how our dog was behaving and ask him again if he was sure that nothing had gone wrong. I was told that he was gone for the day. About a week or so later, we were petting him and felt a rough area around the back of his neck. We parted his fur and found black scabbing and as we parted his fur more to get a better look, his fur started falling out in that area. The area also appeared to have some yellow coloring. We took him to our vet who shaved the area. I told her about his behavior immediately following his last grooming visit and asked what could have caused it. She couldn't say for certain but thought that it could have been caused by either a burn or cut. She also said that the wound would result in that area of skin coming off. I now went back to the store with pictures of the injury and asked to speak with the manager. I explained that I wasn't seeking any kind of compensation, but wanted to explain the circumstances and make him aware that there was a strong possibility that our dog had been injured during a grooming session there. He was polite and asked me for information such as who the groomer was and what date was my dog's appointment and if I had asked for any special products to be used on my dog that had never been used before. I gave him the information and also stated that to my knowledge, no new products were used. I also let him know that my dog had been to the vet and what they had said. He said he would follow up with the groomer. There was no follow up call made to me to let me know if he was able to figure out what had happened. It has now been six weeks since my dog's appointment and the scabbed skin finally came off revealing another scab underneath, so he is still recovering. I rarely leave reviews and debated about leaving this one. I cannot irrefutably prove that our dog was injured during his grooming session. I only know that his behavior was completely normal when we dropped him off and was extremely abnormal after we picked him up. Then, shortly thereafter, an injury became visible. He was not left anywhere else without us present during that entire timeframe. He is an older dog so he is not super active and wouldn't have hurt himself playing. Again, I cannot prove he was injured during grooming but at the very least, the circumstances are, in my opinion, suspect which is why I finally decided to write this review and share my experience.

    This store should be closed. They have shortened business hours because they say they are short…read morestaffed. This past week I went to pick up supplies for my bird and the animals were absolutely neglected. Bird cages were filthy with waste everywhere and fish tanks were covered in algae so much so that you could not see in them. I am assuming this is from the short staff but , animals are being neglected there. The three employees in the store were all unprofessionally talking about other staff. Someone needs to step in and help the animals who can't help themselves.

    Kristy's Kritters Pet Grooming

    Kristy's Kritters Pet Grooming

    (3 reviews)

    What a great experience. The girls are so friendly and treat your dog like a king. My fur baby was…read moredone in an hour and a half and what an awesome job. Highly recommend their services. Bob smells so good

    I would NOT recommend these people to anyone who cares about their dog. I have a one year male dog,…read moreobedience trained and intelligent. He is a calm dog and has a sweet disposition. We brought him home from his grooming appointment at Kristie's Kritters and he's has been a nervous mess ever since. This is five days later and he is still not his calm normal self. He has scabs on his face, he is scratching himself constantly. Our normally calm and laid back dog is pacing, will not sit still and does not want to be left alone--he was not like this before his grooming there. I arrived at Kristie's Kritters early to pick him up, only to have the employees chastise me for not waiting for their phone call telling me to come in. I assured them I was not in a hurry and to take their time. They were in a hurry, crazy busy, hair everywhere, AND they were extremely rude to me personally. I find this completely unprofessional as they are a business that provides SERVICE and should be NICE to the people who are paying them to stay in business and rely on repeat business. Kristie's Kritters is completely unprofessionals in every aspect of their business, in my opinion. SUMMARY: they did something to our dog that has made him nervous and fearful he has scabs on his face he can't stop scratching himself or sit still they are rude to their clients completely unprofessional not good businesswomen We consider our dog 'family' and will NEVER set foot in Kristie's Kritters again for any reason.

    Backroads Dog Grooming - groomer - Updated June 2026

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