Pet Supplies Plus Hermitage

(1 review)

Really nice people, good with animals, friendly, did a great job of grooming my dog. He Loved them,…read morethey treated him well. My appointment time went well, and I was in, and out. They did his nails, trimmed him and hnis feet, flea dipped the poor bugger, and made him smell nice, which will last till he rolls in dead stuff. However, they are located right in trasnfer, across from the sheetz, and are reasonable priced.

Yuppy Puppy Spa & Boutique

I have taken our puppy to several different groomers. Kelsey at Yuppy Puppy did a fantastic job. He…read morelooks better than ever. I will definitely be going back.

Everything went well. Josh is very good with our Ruby & Abby! Shop is always nice and cleanread more

Petco

1.6

(11 reviews)

We took our dog for a grooming appointment in October. When we picked him up, the first thing the…read moregroomer said was that everything had gone fine and that there were no problems. We brought him home and he was acting strange. He was extremely withdrawn and when we tried to pet him and our hands got near the back of his neck, he would yelp. We parted his fur trying to see if we could find anything. At that time there was nothing visible, or maybe we were not looking in quite the right spot. I called the grooming department and asked for the young man who had groomed him. I wanted to let him know how our dog was behaving and ask him again if he was sure that nothing had gone wrong. I was told that he was gone for the day. About a week or so later, we were petting him and felt a rough area around the back of his neck. We parted his fur and found black scabbing and as we parted his fur more to get a better look, his fur started falling out in that area. The area also appeared to have some yellow coloring. We took him to our vet who shaved the area. I told her about his behavior immediately following his last grooming visit and asked what could have caused it. She couldn't say for certain but thought that it could have been caused by either a burn or cut. She also said that the wound would result in that area of skin coming off. I now went back to the store with pictures of the injury and asked to speak with the manager. I explained that I wasn't seeking any kind of compensation, but wanted to explain the circumstances and make him aware that there was a strong possibility that our dog had been injured during a grooming session there. He was polite and asked me for information such as who the groomer was and what date was my dog's appointment and if I had asked for any special products to be used on my dog that had never been used before. I gave him the information and also stated that to my knowledge, no new products were used. I also let him know that my dog had been to the vet and what they had said. He said he would follow up with the groomer. There was no follow up call made to me to let me know if he was able to figure out what had happened. It has now been six weeks since my dog's appointment and the scabbed skin finally came off revealing another scab underneath, so he is still recovering. I rarely leave reviews and debated about leaving this one. I cannot irrefutably prove that our dog was injured during his grooming session. I only know that his behavior was completely normal when we dropped him off and was extremely abnormal after we picked him up. Then, shortly thereafter, an injury became visible. He was not left anywhere else without us present during that entire timeframe. He is an older dog so he is not super active and wouldn't have hurt himself playing. Again, I cannot prove he was injured during grooming but at the very least, the circumstances are, in my opinion, suspect which is why I finally decided to write this review and share my experience.

This store should be closed. They have shortened business hours because they say they are short…read morestaffed. This past week I went to pick up supplies for my bird and the animals were absolutely neglected. Bird cages were filthy with waste everywhere and fish tanks were covered in algae so much so that you could not see in them. I am assuming this is from the short staff but , animals are being neglected there. The three employees in the store were all unprofessionally talking about other staff. Someone needs to step in and help the animals who can't help themselves.

Dip-N-Clip Dog Grooming, LLC

4.3

I messaged them to see if I could get my dog in for her very first groom, they were rude , an…read moreexpensive . They didn't ask how long her hair was if she was ever groomed before , I felt like it was an insult when they said depends on the condition she's in . Really. I will definitely stay away from this place who knows how they would treat my dog.

We have been taking our Ruby Sue here for the last several years...They are amazing and our Ruby…read moreSue looks like a new pup every time...I would highly recommend!!!

Dar’s Dirty Dogs

(5 reviews)

I had a cocker spaniel for 17 years and I would not let anyone else, but Dar do the grooming for my…read moredog. The only reason I do not go there is because I now live in another state and I miss her so very very much.

My wife and I just brought our Siberian husky dog here today…read more We are visiting family here in Ohio from Florida and he needed a bath/shower because we think we saw a flea in his fur. Anyways we brought him in washed him ourselves and we love it. 50pound dog $14.00, for owners that wash their pet. Well worth it. We used the flea and tick shampoo, they have a different variety of shampoos to choose from. His coat is nice and clean and smells good again. They have towels and really good strong blow dryers to dry ur pets fur. Works really well. And when you are washing them they have leash clip on's to keep them in the tub while you bath them. They have brushes there too for the fury babies. Also she recommended us to use the rake type brush for our hairy baby. They have rubber brushes too to brush them while they are all wet and it worked out well. Both ladies were very kind to us. And they also have aprons to wear. 100% A+. Dar's Dirty Dogs Business is amazing, outstanding, clean, excellent customer service and a wonderful place to bring your dog in for a bath/shower.

The Dog Stop - Boardman, OH

2.3

Horrible customer service, then if you mention it in a review, you get badgered by its employees on…read moresocial media by being called "an attention seeker" or an "outright liar." I`m as reasonable as they come. Pretty much not making a fuss unless it is warranted. But when a business doesn`t respond to a customer issue in a timely fashion, says they won`t help resolve the issue because you gave them a poor review, and has its employees harass you on a public forum, I`m going to give my opinion. If you are looking for boarding for your pets, please do your due diligence. Investigate and review! Your pets are your family. Do not use The Dog Shop. You may not get the same pet back!

My dog ran out of food they said. We brought more into them and when dog was picked up it was thin…read moreand emaciated looking!! Never told us she wasn't eating but that she ran out of food???

Hubbard Pet Resort & Spa

(13 reviews)

made an appointment for 2 dogs to be groomed had both dogs info the tags for the one pup was past…read moredue 10 days expired Lisa would NOT groom that pup ( rolling eyes). the other pup I left to be groomed and I can say it was NOT even close to professional cut...;( she still has long face hairs and around eyes are still clumped ...feet and legs still long too! A very UNPROFESIONAL CUT .seriously $55 not WORTH it....Do not recommend Will not be back ..............

Absolutely the best !! Our dogs love going there, we never worry about them while we are away from…read morehome . Day trip or or a week vacation,

Brever County Humane Society

3.2

(21 reviews)

We Adopted our newest cat Comet from here in late July, the staff was nice and professional. They…read morekeep the animals in cages and take them out to play all the time! After seeing the work, im deciding to volunteer here and helped out!

I stopped by one day, looking to see which cats and dogs were available to adopt. I was told I…read morecouldn't simply look at them--I had to fill out adoption paperwork first. After explaining my purpose for the visit again, the staff told me I needed to complete paperwork first. I walked out and felt sad for the animals in their care; if they treat humans with such rudeness, I could only imagine how they treat the animals hoping to be homed. I have always picked my companions based on their interaction with me at first sight. Find another shelter.

The Poo Pros

(3 reviews)

He came so I could see how he works. He double bags it. Then leaves it by the garage door. Would…read morerecommend to anyone looking for a cleaner yard.

BEWARE: THESE PEOPLE CLAIM TO PROVIDE RELIABLE CLEANING YEAR ROUND WHEN IN TRUTH THEY HAVE NO PLAN…read moreWHEN IT COMES TO SNOW. I also will note ahead of time also that while their website claims they pick up both dog and cat poop, I had several occasions where obvious piles of cat poop were left in the yard while the dog poop was picked. We employed this service since last summer and initially did not have problems. Starting in January when snow started to fall, as it does every year in Ohio, we started to get nervous about the quality of the cleaning. I came home one Wednesday, our service day was always Wednesday, to find that the yard had been serviced however one large pile that looked as if it had been stepped in and smeared in the snow was left. Upon further inspection it was apparent that other poops had been left under a fresh snowfall that had occurred earlier that Wednesday morning. We contacted PoopPros to inquire what the plan was to clean during snowfalls because when we first inquired about the service in winter, we were told with pride that PoopPros have even "chiselled poop out of ice!", so it was disappointing to see that we had literally been charged for them to come out and pick up only visible poop, which was from that very morning, deposited in the yard between the early morning snowfall and their tech's arrival. We wanted to cancel the service because the whole point is not to have poop rotting, wet, on the grass, under snow. The next week, we specifically reached out prior to service and told the tech that there were many poops in the yard both from the previous week as well as what had been left over the next week. We got no response. The servicing was done, collecting again only visible poops. At this point, we have basically two weeks worth of poops in and under snow in our yard even though we PAY a service for the expectation that THEY gave that our yard would be clean year round. Now come to Wednesday before last, there was a polar vortex with extreme temperatures. We received a text saying they would not be out to service for the week. Understandable. What was not understandable is that they did not warn that they would not be coming this past Wednesday to make up for that missed week. PoopPros claim that because we cancelled service after January and that Wednesday was the last Wednesday of that month, that they are not coming out and we would get a check for that cancelled service. They feel no obligation to clean all of the poops left in the yard, of which there are at least 30-40, I have pictures. These are all poops left in the yard throughout the month of January, when they WERE employed to clean the yard, but did not. They did not ever say that they did not intend to make up the week cancelled until we complained again when we came back from travelling this past Wednesday to find the yard a defrosted poop filled wreck. Additionally, they backtracked on the previous credit offered stating it would be offered only if we continue to employ the service. After the condition of the yard by the end of January, will be shown in photos, I had no intention whatsoever of employing this service during snow months. I was open to signing back up for warm weather months until I saw just how much back tracking they did and still left us with a yard absolutely full of poop that we had to clean our selves. So, to total the first snow month and last month utilizing this service that proudly claims to be year round: We are left with a yard full of poop we paid them not to pick up for an entire month as they only pick visible poops and do not chisel anything. We were offered a credit for previous issues then it was snatched back in an attempt to strong arm us into maintaining this business relationship. They cancelled our last week of service with no intention or communication concerning our previously and loudly voiced complaints about the condition of the yard. They are fine with the 100$ they collected over the course of January to literally pull maybe 10 poops leaving 40. DISHONEST COMPANY.

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Lain E.

0

13

0

10 years ago

The staff here is mostly friendly, but I have had a few walk away from me when I would ask for help. That is Very rare, its normally the younger staff. I found the only real way to get help is use my dogs for bait :/ they will be happy to pet my dogs and then help me, but when I am without the spaniels some tend to ignore. Some staff is just always awesome or helpful. I guess it depends cause everyone can have a bad day. They do sell the only food I will feed my Rabbit and if I am in a pinch I will go there, it's $16 for a 5 pound bag! It lasts for a 2 pound lionhead but it's still a bit steep. I wont buy fish here often, I had to point out to a manager that a tank was full of ich- the koi where Covered! He did shut off the tank and asked a young staff member to treat them though! I really don't think he had any idea that was happening since I walked in with him at the start of his shift. I haven't seen that manager for a year or so now. My most recent visit a couple months ago: I was talking to another customer who wanted mollies for her fresh water tank, I advised to watch because they do best in brackish water (Partially salted). She asked the salesperson getting the fish out if that was true and they told her I 'was lying'!!! Just to make a sale! I have been keeping fish longer since that kid has been alive lol! Mollies are my favorite. I do not appreciate being called a liar just so PSP could make a sale! I haven't been back. read more

Kyra B.

0

1

2

2 years ago

My yorkie had gorgeous hair that took years to nurture and grow. I asked the groomer *who was an unsupervised trainee* to trim an inch off of her back but DO NOT TOUCH the hair on her neck or on top of her head, she agreed & sent my yorkie back to me shaken, scared, crying & completely shaven bald head to toe. I called the manager they refused to take accountability & hung up in my face so I reached out to corporate who was so wonderful & understanding about to situation. Unbeknownst to me this store has a long history of allowing uncertified groomers to hack off the hair of people's beloved pets, cruel conditions for the animals that they keep in their store, they have MULTIPLE racial biased cases/incidents & they are under poor management. They need to be shut down. read more

Jane T.

0

1

0

6 years ago

I love the groomers at this store. They are kind, loving, and gentle with my half-blind resuce Bichon. And he always looks so cute when they are done! I highly recomment the groomers at PSP in Hermitage. Special shout-out to Tessa! Thanks for taking such wonderful care of Caspian. read more

Kevin S.

0

2

0

3 years ago

Very friendly staff they were ready for my dog right on time and finished her up as promised on time. Great job.

Mike H.

52

2

0

5 years ago

All the employees were very friendly and helpful during my shopping. I would recommend this store!!!!

Chris V.

0

2

0

5 years ago

A great place to shop for your pet, the people are phenomenal

Patrick C.

0

1

0

5 years ago

Great customer service and A+ selection and pricing

Amber C.

0

1

0

5 years ago

This place is great! Really enjoy coming here!

Pet Supplies Plus Hermitage - petstore - Updated August 2026

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I would highly rec not bringing your dog there. They are very unprofessional and immature. we had…read morestarted going there when we got our dog because it was close to us. she went there for 6 1/2 years and then one time they were behind and left her in the crate too long and she was upset and wouldn't let them cut her. they asked me to come get her which I did, once I got there, they explained what happened and said they couldn't do her today. Then the lady said she felt bad of it. I could get a cone on her. She would do it. So that's what we did. She then asked the next time I to get her medicine and we would do her the first appointment in the morning so she wasn't in the crate. Again I did that seem to be fine. I made another appointment and once I got there, they said oh the lady who her isn't here today can you come tomorrow? I said fine. I get a phone call the next morning saying they will not cut her anymore. I asked why and explained that they told me she took the medicine last time and was fine. The lady was very rude when I was trying to find out what had changed. She ended up telling me I'm sorry you have a dog that wants to bite. Everybody's face off and hung up on me. My dog is 7 pounds and has never bit anyone in the seven years we had her. very disappointed.

Yuppy Puppy Spa & Boutique

I have taken our puppy to several different groomers. Kelsey at Yuppy Puppy did a fantastic job. He…read morelooks better than ever. I will definitely be going back.

Everything went well. Josh is very good with our Ruby & Abby! Shop is always nice and cleanread more

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(11 reviews)

I'm picky about where to get my Samson groomed. He's also a bit snippy. But he was handled with…read morecare and professionalism. Unlike other places, he was not timid, when I picked him up. They did a great job with him. Zero complaints! Pricing is fantastic, too! I will be scheduling again.

Not many places groom cats...at least, not in this area. But NPS does. And they do an outstanding…read morejob! I bring my cat here 2-3 times a year, since she has really long fur.. I have her bathed and clipped. NPS does a great job with her. And I've always been very happy with the results. NPS is friendly and reasonably priced. Also, they won't try and talk you into something you don't need. Ex...my cat was doing an excessive amount of scratching and biting at herself. I thought she might have fleas, so I told NPS to give her a flea treatment, which would have been an extra charge. No prob. When I went to pick my cat up, NPS told me they didn't see any fleas, so she didn't need the flea treatment. I recently took my cat to the vet for her regular shots, and to check on the scratching. The vet said to me "I don't know where you get her groomed, but they did a really great job." I told the vet NPS! She was impressed because it's hard to find a groomer that will take care of cats, much less have them come out this good. I highly recommend NPS for your pet.

The Grooming Jeannie

(2 reviews)

Very, very good experience! I have a rescued dog that is very afraid of getting groomed. She was…read morevery patient with him and helped him to stay calm. It was easy making an appointment with her and she was very professional! Very reasonable prices as well. My baby boy (dog) looks extremely handsome thanks to the grooming Jeannie btw. Great overall experience. I would recommend for anyone in the Youngstown and surrounding areas to get their pets groomed with the grooming Jeannie!

Had the best experience getting my cat groomed. Jeannie was professional, helpful, patient and…read morereally cares about the pets she is working on. She made my cat comfortable and at ease during the process.

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