I wrote a review with the same rating for the Woodmere location. The comments there apply to this…read morelocation. Now, Katie is there who used to be at the Woodmere site. She is exceptional, friendly, knowledgeable and remembers things about my animals. She knows the products and loves her job. Before Katie was Jason and he too was exceptional in terms of his knowledge and information. Both are generous with their time if I have a question or need help with selections. At this location, Katie does a great job and I love going in to get food or supplies. I appreciate service, people that care about me and my pets. I hope Katie remains here. By the way, when I come in, all the employees greet me happily--sincerely---and offer help. The checkout is always fast even if they are involved in something else, they come right over to check me out.

The staff are wonderful! I take my Field Spaniel weekly for a bath and the bath area is always…read moreclean and well taken care of. So appreciate they offer this! So much easier than having to clean up after at home.

This place has the best prices for no hide chews that I've found so far in two different states…read more Luckily, I came here looking for no hide when they were having a deal for free dog food with purchase of no hide chews. They even had venison chews, which I haven't seen before, along with the seasonal turkey cranberry flavor still. I wish there were more flavors to choose from in the double packs because I have to travel with them and don't want the individual chews "shedding" along the way. All the quality name brand dog foods seem to be sold at this store. Even horse supplies are sold here. They're a good place to buy bird food if you have bird feeders. Everyone who works here is very friendly and helpful, adding to the "country feel".

Apparently, the store is okay with employees making antisemitic comments. The "apology" was…read morepathetic, almost justifying the comment. There are many places that sell similar items and are welcoming to all customers. I used to be a loyal customer. Never again.

Don't go...... I messed up on the time of my dog's scheduled grooming appointment. I got there a…read more1/2 hour late. They would not take him. The groomer said she was "overbooked anyway" Well guess what.... I noticed my credit card was charged for 124.00 dollars. Completely unauthorized . In fact, They kept my credit card number from the first time I went. I never said they could keep my card on file. It is fraud that they have charged my card without my permission. I have notified my bank and have filed a dispute. Another interesting fact, the first time I was there the groomer said she had to muzzle my dog?? He had been groomed with another groomer multiple times and was never muzzled. Unfortunately, she moved. I took him today for a full groom somewhere else and he was not muzzled. They also operate under smoochie pooch.

wonderful staff. very gentle with pet customers. located in bainbridge, twp, ohio. website map…read morehas them near tampa, florida. 0___0

I've been buying my dog food from PSP for quite a few years now and recently began using their…read moredelivery option. Almost every retailer is now offering home delivery of their products but the staff at Pet Supplies Plus in Solon not only deliver your order, they deliver a great customer experience! My orders are, consistently, delivered very quickly and with 100% accuracy. To seal the deal, they include a hand-written thank you note with every order. I can't say enough good things about PSP and highly recommend this store.

This place Rocks! The groomer was professional and caring!…read moreI was greeted warmly and I even was offered help caring my bags to the car in a blizzard!!!! Keep up the great work! My Dog and I recommend this store to all!

I LOVE PetSmart and Banfield Pet Hospital. We have the SR Dog wellness plan and their caring staff…read morehave kept our little Roo Roo alive for 8 years longer than his prognosis. Anyone who loves their animals know how precious every year is, there are way too few anyway without illness and injury cutting time shorter. Our lil Roo was only 6 years old when he was diagnosed and given a short life expectancy of 7-8 years total. Roo had developed both congestive heart as well as pancreatitis. Banfield Regular veterinary monitoring, preventative care along with low fat, digestive aid food and medicine not only keeps Roo going it also has given him not just years but quality of life. We really appreciate being able to go to PetSmart for all our babies needs; veterinary care, prescription food, treats and grooming, coats, silly costumes and yes, socks to sew onto his PJ's to make feet pajamas!

I've been going to this location for all of our pet supplies (dog, cat and gecko). I was basically…read morea "regular" and knew most of the staff by name. There was very little turnover and the store was always clean and everyone was great. Then, they decided to make a change and it has been all downhill since. There has been a complete turnover in their team members, the store is frequently filthy and understocked and twice they have closed earlier than their own posted hours. I'll assume the new GM is tasked with running the store into the ground and making sure the customer base is eroded...because no other explanation makes sense!

Firstly, the store location can be tricky to find the first time…read more But, you walk in and feel like family right away. You are not just another dollar, your a friend when it comes to the store. It has my business

They are relocating. That being said we bumped into the owner and he was super nice. I'll bet their…read morenew location was a hit. The only reason for three stars is it said that they were open??? However when I visit the new store I'll update!

We went shopping for our new puppy here for healthy treats. We noticed that many hard to source…read morehealthy, wholesome treats were in this store. So nice to be able to see these options in person. The staff was so kind. We asked for help finding a specific treat and the staff member walked the whole store to help us find items similar. They even called a supplier to help us get a treat our puppy loves in store. So kind and knowledgeable!

Great place to shop for the fur babies. Beyond great selection and opened a whole new world to me…read moreon what is offered for pet nutrition. Owners and employees are always welcoming and super helpful!

I enrolled my dog "Charlie" in the training at Alpha-Dog and it was amazing. It was more training…read morefor me than my dog, but it taught me how my dog reacts to certain situations, etc. I have to say it was a great experience for both of us. Chip, the owner, made himself available for any questions I had. He also helped me picked great chew toys and treats. 5 star service!

A gold mine for my dog. The groomer is great and everyone is so kind and helpful. The dog wash…read morestation is so convenient and well designed.