I've been to this location twice now, and let me tell you -- the staff here are incredibly…read moreknowledgeable. They don't just sell you fish and send you on your way. They take the time to: 1 Check your water quality 2 Help you actually understand what those numbers mean They explain how tanks go through different spikes before leveling out and becoming safe for fish, which is so important if you want your new pet to thrive. What I really appreciate is that they help you choose fish wisely so that when you bring a new pet home, it actually has a strong chance of survival in your tank. That kind of guidance matters. Plus, almost everything in most of the tanks is for sale, which makes it fun to browse and plan your setup. If you care about doing things the right way and giving your fish the best start possible, this is definitely a place to check out.

Expensive, don't stand behind their products, character of ownership is questionable and untrustingread more

I love this store! Friendly and helpful staff, prices are good, and they always have what I need.read more

Everyone there is very helpful. They have what we need and have a very large variety of other…read morethings you probably do not need but you end up buying. And Thank You Curbside pickup!!

I really love this place . I stopped in today to pick up some needed supplies for my winter birds…read more As usual, the folks at "Wild Birds Unlimited" on Euclid Ave in Willoughby, Ohio were phenomenal! These people are so knowledgeable, so pleasant, so helpful they feel like family. I left with everything I needed as well as several items I hadn't thought about. And they saved me a lot of money. If you have even the most remote interest in birds these are the people to see.

Staff is friendly and knowledgeable. They have supplies to fill all my wild bird care needs. I love…read morethis place!

I hesitate to write this review because if I tell people about it I'm afraid the big awesome secret…read morewill get out! So Pet Supplies Plus has a dog washing station inside the store. Here's the deal: Bring your dog into the store check in with the cashier. They turn on the water and you take your dog back to the washing station. There are two washing stations one high for smaller dogs one lower for larger dogs. They provide leashes to tie your dog up with or you can use your own. Once you tired dog up you can turn the water on it and so after shampoo there's four separate types of shampoo you can choose for your dog and the water is a perfect warm temperature feels like about a hundred degrees. The water will run for half an hour during that time there's plenty of hot water. I was able to wash and rinse my dog twice. After you're done washing they give you towels and there's also a hair dryer that hooked up to a Shop-Vac like hose that you can use to blow dryer dog and it works tremendously. I was able to blow dry my dog and then use the towel to touch her up after. And here's the cool part you can buy a card for $25 that allows you five dog baths so instead of paying $10 for a single visit you paid $5 for your first visit and then you have four more visits for the balance of $20. This is a great deal and a great bargain I suggest you give it a try five stars all the way around.

I have gone to the Painesville location several times to get my dog's nails trimmed. Every time…read morethey want proof of my dog's rabies vaccination. I've brought it in, and for some reason they are incapable of making a record of this in their computer. I just recently came in for an appointment, and was sent away because of no proof of rabies vaccination, again. With gas prices being what they are. I have no time or money for this endless nonsense. I will be taking my business elsewhere, which is a shame, because it's close to home.

Very caring doctor and staff very much appreciated. Very affordable, didn't have to wait long to…read moreget an appointment.

I reported animal abuse from a animal rescue center, I had hundreds of videos to prove the abuse. I…read moreposted them so they could see the abuse happening in real time. They did nothing, they told me to go somewhere else. The Humane Society is good for fundraising but nothing else.

Worst customer service ever, requested assistance from register to have someone paged to help,…read morestood waiting for 20 minutes with no help, cashier just stood there playing with phone

I can't recommend this location enough! The staff is very knowledgeable about the animals and the…read moreproducts they carry in store and you can tell they are animal lovers themselves. I really appreciate Ally and the guy last night on 11/10 who helped suggest me products for my Syrian hamster that developed wet tail. They were able to help me with explaining what I needed to help her and were very knowledgeable about the subject when I wasn't. Ally is amazing and she always has such a cheerful attitude and is more than happy to help whenever I have questions. She really is phenomenal and I can't say enough about how amazing she is! I came into today because I was hoping to get a disposable container to take my hamster to the vet in since what she has is contagious and I don't want spreading to my other hamsters, and they let me have a carrier box to take her to the vet in. I am really grateful! This store goes above and beyond. I also will say I have gotten all of my hamsters from this location and have been coming here for years. The hamsters are so well behaved and personable. They also have many options for food and treats. I would recommend coming here for your pets needs!