Just had Dave Smith working on a repair, thank God it was a simple one, but Dave was a consummate…read moreprofessional, kind, and informative. I don't know if you can ask for someone while scheduling a repair, but I wouldn't ask for anyone else.

We purchased a spa from this place 3 1/2 years ago. We continue to purchase supplies from them…read morethroughout the year. Being a past customer gives us a small discount which helps to lower the cost of operating. The spa is a Hot Springs salt based system, so very little maintenance is required due to a lot of automation of water quality tech built in. There have been a few small items requiring some fixes, but have been covered by warranty which is a bonus and another reason why we chose this spa system.

Starting such a huge project as installing a pool can be troubling, given the risks of hiring a…read moreshady/undependable company to do the work and the horror stories you hear. Thankfully, Elite Pool Designs put all of our fears to rest thanks to their amazing customer service, fair prices and excellent, high quality work. We previously had a koi pond in our backyard but, as the fish died out, realized we wanted something else back there instead. We reached out to Elite Pool and Cyndi and she came over the next day to assess our yard. As we had no idea where to start, she helped guide us through the whole process, connecting us with surveyors, tree removal experts and all of the other hidden things you don't think about when you decide "I want a pool". After the work to get the yard ready was done, we went to the Elite Pool offices to pick out the tile, lining and design of the pool. Cyndi walked us through the shape and features we wanted, and provided a very reasonable quote for everything, including, automation, a heater for the pool (hey it DOES sometime get cold here!) and a screen enclosure. Construction for the pool started in October 2024 and finished in late January 2025, and our hat goes off to Robert (owner of Elite Pool) for his help with managing the entire project. Crews arrived as needed and on time, and though there were some periods between steps where not a lot of work was being done, it was never unreasonable and given the holidays, totally fair. Inspection and electrical were simple and easy and now we are ready to enjoy our pool! For anyone in our same position, looking to install a pool from scratch but not sure where to turn, Elite Pool Design should be your first call, can't recommend them highly enough!

Poor pool service and overcharges for repair services. Charged me $99 for a bag for my vacuum and…read moreI looked and can buy so so much cheaper on Amazon. Needed wheels fixed on the vacuum and they told me take it myself to Pinch a Penny. His is after a $125 service charge. More than triple charged me for plugs for my pool fence. Bad experience and my mistake for hiring and keeping them.

Never called back to set an appointment date/time after saying he would. Very disappointing.read more

Hopper Pools just finished renovating our little cocktail pool, fixed the leaks, and paved our…read morelanai creating an oasis for us in a small area. Not afraid of a little work to make a client happy, they moved and re-plumbed all of our pool equipment creating room where there wasn't. Richie and his boys are a delight to work with. Renovating my pool was a big investment and choosing Hopper Pools made it worth every penny! Richie kept us informed every step of the way making the experience more than pleasant. Hopper Pools far exceeded our expectations. I couldn't be more pleased with the results. They deserve way more than a 5 star review! Thank you Hopper Pools!

This company destroyed my heater exchange because they did not maintain the chemical balance…read more Jandy is owned by flo Rida and because spa kingdom used improper chemicals, they caused over $5,000 damage and voided my warranty. Shame on Matt Smith for his lies and deception. He called me a bully (typical male response to a highly educated informed woman). Stay far away! We have a court date next week and I'm sure i will win my lawsuit.

We love our hot tub spa! Matt and Leanne were a pleasure to work with! Leanne is very funny…read more My husband and I travel often leaving only about one day per month to shop for a hot tub. We would pop in to Spa Kingdom randomly over the course of about 6 months. We never felt pressured to buy. We did have certain limitations to the size of our spa and together we were able to come up with a perfect solution. Matt and Leanne were happy to assist in anyway they could. When the hot tub was delivered, the crew was professional, knowledgeable, and took the time to go through every aspect of the hot tub including the chemicals and upkeep of the spa. So far so great!

I am a new customer to Pool & Spa store of Ocala. Went in…read morethe other day looking to replace a broken part on my Spa. Becky went over and above the call of duty checking her computer to find my much needed part. I can not thank her enough for her tremendous service. Part found. I am recommending Becky and this store to all in need of Spa help. Paul A. Goldberg

From the owner: Hot Tubs in Stock!! We provide FREE water testing to our customers. We have all the pool and spa…read moresupplies you need! Pool Chlorine Tablets & Shock, Bromine, Pool Cleaners/Vacuums, Pool Toys and Floats, and so much more!

From the first call to follow up support, we have had an excellent experience working with…read moreSugarmill Woods Pool & Spa. Buying a house with (what we thought) was an old, but fixable, pool quickly turned into a stressful situation. One call to Sugarmill Woods Pool was all it took for us to start to get an understanding of what we needed to do. The staff was helpful, understanding, not pushy, and took the time to educate us. We decided to rebuild. We worked with Joe and his awesome crew on a complete strip down and rebuild of our 22K gallon pool. Joe is great to work with, responsive when we called him, and proactive with his communication. He is patient and friendly, giving us all the information we needed to make educated choices. Joe also made suggestions and helped to guide us in the right direction. The crew is also great, friendly and knowledgeable. They paid attention to details and also kept us informed on progress and next steps. They caught a delivery mistake that saved us all a bunch of headaches and did everything they could to make the experience a positive one. The build was on schedule, the work space kept clean and professional. Joe also worked with us as we filled and cured the pool. His instructions were spot on even to the point of having us send him pictures of our water test kit results so he could tell us what to do next. Really above and beyond what you would expect! We could not be happier with the end results. The pool is fantastic, looks great, and has really improved our property. I highly recommend Sugarmill Woods Pool and Spa!

Had them start up my pool that had not been used for a few years. New pump,heater,filter. Add on to…read morescreen building and new screening. Had one issue that Joe the owner was very quick to respond to and addressed it quickly.

New pump installed. Awwsome quick service picked my new pump instore and it was installed the next…read moreday. Great service.

I drive past 3 closer pool supply stores to come here, and each time I remember why! Today I was…read morehelped by Devin who was very knowledgeable on my project and had me in and out with the correct parts in about 3 minutes. Thanks to his expertise he probably saved me 2 hours of frustration baking in the sun. Thanks again guys and keep up the great work!!!

Locally owned small business with very friendly, helpful and knowledgeable staff. Great selection…read moreof hot tubs and excellent customer service. Highly recommend. Best in the Bay Area.

We've had our pool for two years we love the pool we did start having an issue with the liner after…read morespeaking with the owner he has agreed to help us have it replaced

Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

Buying a hot tube through the Racetrack Road location has been an awesome experience from sale to…read moreinstall and setup. Dave helped us choose the perfect spa and was great walking us through the extra challenges of buying a hot tub mid-pandemic. Our original hot tub became back ordered, but he was able to help us find an equivalent model at a great price and in a timely manner. We are very happy with the results and glad we went with them!

Just a fantastic place to purchase one of the top rated spas on the market. From the buying process…read moreto the extended warranty period your spa will be covered totally. Highly recommend this business for all your spa needs to include supplies & business relations.

From the owner: HOt tubs for sale read more