I was going to this store because it was close to my house. When I was in the store the staff was…read morefriendly but their professionalism and customer service is a joke. I tried to schedule someone to come out and give an estimate on re-plumbing my pump. I was told they were a bit short staffed so it would probably take a week but someone would call me to schedule. No problem. Several weeks later and I still hadn't heard anything so I called the store to ask for an update. I spoke with Ashley who said again that they're short staffed but someone would be out Saturday for the service. Saturday came and went and no one showed up, not even a phone call to say no one would be coming. So, I called AGAIN and spoke with a different woman this time who said that it would be "at least a couple weeks before someone can come out." What a JOKE! I was patient and waited over a MONTH. I didn't receive a single phone call or update, ever. Listen, I understand that things happen, you're short staffed, etc. HOWEVER, that doesn't mean you just leave people hanging and don't call them to at least give an update etc. I have no idea how you run a business that way and still have customers. Needless to say, I called Russell Pools who came out the very next day for my estimate. They gave me the estimate and told me they would be there Monday or Wednesday the following week to complete the job. Monday came and they CALLED to say they wouldn't be able to make it because of weather. No problem. Wednesday morning came and they CALLED to let me know regardless of weather they would be here that afternoon. And they were. They did a fantastic job and I couldn't be happier. Take note, Pool Aid. THAT is how you run a business. Russell Pools has a new customer for life and I recommend them to anyone in the area.

My legally blind aunt was using this company to come and do a routine pool cleaning because they…read morewere around the block. They would take her money, act like they were cleaning, and leave. When we came, her pool was completely green and full of algae. God will take care of you terrible people for robbing a blind woman and not doing your job.

this company is a fraud! it does not exist. It's been…read moredissolved since 11/23. I attached sunbiz. Tyler and Austin talk you into hiring them but as soon as you pay them, they are gone. my pool floor looks like sand on the ocean floor. On this of that, Austin left my electric wires open and went on vacation! After numerous calls and txts to both of those clowns, Austin told me that the pool light makes the floor look uneven and then admitted that it was a crappy job on their side. He said he will talk to Tyler, who never wants to face the problems, and will call me back. That was it. No calls. Now I have a huge yellow stain in my new pool and the fake warranty that nobody wants to honor. I will be filing a complaint through the state, the county, and a fraud suit against both or them. I have 2 other ppl who were defrauded like me.

From the owner: Dream Pools and Spa LLC servicing all of Florida!read more

Much better than pinch an idiots. The free water test is more accurate than the idiots…read more They don't make up test results to get you to buy chemicals. The idiots at pinch told me that I needed $25 bag of stabilizer (CYA) . Two months later they told me my CYA was too high which caused me to drain 2 feet of water

Katherine Is a wealth of knowledge and so very friendly and…read morehelpful at this store. She really knows her stuff and represents Leslie's with professionalism. If you're looking for anything having to do with your pool, no matter what kind of pool liners, filters, chemicals....this lady is the one to talk to!!!!

So to be completely honest and somewhat humble in my review. I give Frank a shrug my shoulder kind…read moreof review. Frank did respond quickly and he did make his appointment with us on time. But as soon as he opened his mouth about how long he has been in business and who he services, I knew this was not a match made in heaven. His ego and his lack of customer service really showed. He spent more time stroking his own chicken and pricing us out before we even got started, it was absolutely insane. This man has been doing this for 39years and he is so high strung, lacks patience, and wants to sell all top end options. I am all for up selling your product but to say our budget is not me(Frank) was a bit overwhelming. Everything started at 50 to 60k and who gives a range of 10k in a verbal estimate when you don't even know what we need versus wants. What can we get for our budget is not in his wheelhouse or vocabulary. When in fact the person who referred us spent under $50k with him for a bigger pool then we wanted. So it's just odd to me that he kept saying that many times over, again pricing us out of the picture. The most daunting thing that really surprised me is how he wants to be efficient and lower his costs but increase my costs. Frank says to me you are going to have to remove that crepe myrtle and I need 10 feet in width to drive a "trailer hoe" back here. And yes it will tear up all your sod and your neighbors yard. Wait what I don't have 10' on either side. Okay so you plan to replace it right. No I don't do landscaping. So let me get this straight he wants to drive some 10 feet wide excavator back here to dig up a five feet deep pool? I looked it up and they do have smaller excavators that will reach the depth that is needed and are much lighter and smaller. But because of efficiency and his cost he plans to lack care for your yard. Just to pass another bill on to you 10' x 40' run is another $4k to fix the sod and $1200 for sprinklers to be replaced. I knew from earlier in the conversation he doesn't do landscaping so you will have to call two more companies to put your yard back once he is done tearing it up. From a common sense perspective take care of the yard and maybe charge a little more for time. It can't be the $5,200 in damage you plan to do. Lastly, if he said to me one more time I do all the pools for doctors, lawyers, and nurses in this area I would have probably puked. And if he tells me one more time he is the undercover guy they send out to inform lawyers on lawsuits. Puke again. Just too much ego for me. Frank I wish you the best and yes you probably should stick with the doctors, and lawyers, and nurses because they obviously like to be up-sold on materials they don't necessarily need for you to profit on standard materials you buy in bulk at a low cost. I appreciated your time and input. Only wasted 20 minutes of my time. Frank is definitely knowledgeable in his field but if you lack patience this guy is not the one for you. We decided to walk away with an agreement it was not a match. I gave him 3 stars because of his timeliness, knowledge, and workmanship via pictures. Frank has some work to do on customer service, cost control, flexibility, and patience.

They have taken peoples money and left their pool projects unfinished! My wife and I had to go hire…read moresubcontractors to finish our pool at an additional cost to us.

I have been using the Kass circle store for over 10 years, and the people that lived in my house…read morealso used them. No more. I needed a new pump and they charged me $2000. for a pump that even pool cleaners don't understand. They installed the new pump and it had to be adjusted, I called and the owner came out and did not adjust it. He said in the morning it should be able to move my vacuum, it is free floating. So I went back to the store to pick up a part I was told was $10. not it was $30.00. I was also told quote ( I put you down for 10 on Wednesday so I called when no one showed. Then he said he never told me that and it would be 10 to 6 REALLY that's all day. I had things to do as it's Easter and I have other plans. I won't be home and I can't do any other day. I don't know what happened to this store. It was a great place that always helped me. Photo shows my cleaner upside down with the new pump on. I was also told by the owner they fix robotic cleaners and they don't

Picked up a Dolphin Active 20 this week and it's a great machine. They took the time to understand…read moremy situation, asked the manufacturers (Polaris and Dolphin) which model will be best for my 18x36 vinyl in ground pool. Highly recommend working with the team here.

Chip and Dale do great work. I highly recommend! Very friendly and great to do business with!read more

Hopper Pools just finished renovating our little cocktail pool, fixed the leaks, and paved our…read morelanai creating an oasis for us in a small area. Not afraid of a little work to make a client happy, they moved and re-plumbed all of our pool equipment creating room where there wasn't. Richie and his boys are a delight to work with. Renovating my pool was a big investment and choosing Hopper Pools made it worth every penny! Richie kept us informed every step of the way making the experience more than pleasant. Hopper Pools far exceeded our expectations. I couldn't be more pleased with the results. They deserve way more than a 5 star review! Thank you Hopper Pools!

We contracted with Hopper Pools to refinish our 24x12 pool. Best decision ever made! Not only was…read morethe job professionally done, but exactly as promised, and on time! We are 100% satisfied with this job!

Had a power surge that blew out main control and salt generator. Called this location and scheduled…read moreappt later that day. He was equipped to solve my problem at a reasonable price. I also depend on Steve for keeping our pool water tested. I have not had a problem with chlorine jugs but only have them a couple years.

Had another run-in with this store on Cass Circle. Had a leaking jug and was told I would have to…read morebuy a new one. I was having my water tested. Turned around to address the manager. I told him-NO. I'am not paying for a new jug. Brought in 3 and he says, well, you only want 2-then. Had the same problem a few years ago. I refuse to buy NEW jugs for them. He answers across the store. Well, I'm not going to argue over a God Damn jug!! Everyone in the store heard him. Pretty " unprofessional" to say the least!! You would think that all the money spent throughout 1-yr. by a customer that they would cover the cost of a new jug! So, we are buying the store new jugs and it doesn't cost them a penny! We aren't pinching a penny-they are!! Other pool stores to consider doing business with. I rest my case!!

Aqua Vista Pool and Spa has done an excellent job getting the in ground spa on our linai up and…read morerunning. It had not been used in quite some time and was in need of a major cleaning. They emptied it, cleaned it and got all the mechanicals working again. I have had them back on several occasions after having company for cleanings. Very pleasant, knowledgeable, efficient and fairly priced. I highly recommend this company.

From the owner: Aqua Vista Pool and Spa is a family owned and operated business dedicated to the maintenance of…read moreyour pool! Let us show you why we are different...Are you tired of your current pool cleaner rushing through your cleaning services? We appreciate our customers! We offer professional cleaning and maintenance for a balanced and healthy pool. Our Full Service accounts include weekly water testing & chemical balance as well as weekly brushing, skimming, & emptying/cleaning baskets. We take care of vacuuming, filter cleaning/back-washing and cell cleaning for salt water pools. We are pool operator certified & Insured. We also handle green to clean and one time cleaning services for parties or special events. -Call today! -No contracts. -FREE Estimates.