The team came today to install my hut tub they sure made up fir being late…read moreThank you Mat and team you did a great job I would recommend Spa Kingdom

This company destroyed my heater exchange because they did not maintain the chemical balance…read more Jandy is owned by flo Rida and because spa kingdom used improper chemicals, they caused over $5,000 damage and voided my warranty. Shame on Matt Smith for his lies and deception. He called me a bully (typical male response to a highly educated informed woman). Stay far away! We have a court date next week and I'm sure i will win my lawsuit.

I spoke with Cheanay about a specific part I needed for my pool. Even though she couldn't find it…read moreright away, she took the time to research it, called me back, and let me know exactly where I could get it. That level of service is almost unheard of today. I'm based in New Jersey with an Airbnb property in Ocala, and my local pool maintenance team said the part would take a week to get. Thanks to Cheanay's dedication and going the extra mile, we got it immediately. Because of her, Ocala Pool Boys has earned my business from here on out. I love a good deal like everyone else--but as I always say, "Price is never the issue... the absence of value is." And let me tell you--Cheanay and this company deliver value in spades. Highly recommended! Thanks Cheanay Scott https://ocala12770.com/

I bought a Jacuzzi J-315. The team at Ocala Pool Boys are very knowledgeable and will give you all…read morethe time you need to understand everything. I highly recommend them! In regards to the negative review about delivery...they deliver the spa with a starter kit, then you call the store and they tell you exactly what to do. It is very easy. But, of course you will need to maintain chemicals in a spa. Once you get it going, it is easy and the people at Ocala Pool Boys will kindly walk you through every bit of it.

A good organization to deal with. Professional & friendly personnel. Good communication with owner…read moreand employees.

Way to expensive for mu cup of tea.....overpriced to the max ... office personnel were good ... a…read morevillage rip off IMO

I highly recommend Family Pool and Spa, Bill , Lori , Todd and Brenda always go out of the way to…read moremake sure Freedom and my needs are met . They have always had my back no matter what they were going through in their own lives. I'm a military veteran and first responder.They assisted me recently with my air conditioning broke and I'm still without AC, I had an issue with my pool-pump, my septic system, etc. they went out of their way to help .Its nice in these times to have people that truly care about their customers and do what they can to help them.I highly recommend Family Pool And spa . Freedom does too.

There is no negative rating for the place. We have gotten the worst service from here. Our frame…read morerotted after 5 years and went to them and asked about replacing , fixing or what we could do and never call us back , emailed us back or anything for that matter - awful customer service - we will never recommend this place to anyone unless they want to be treated like crap. D W

If we could give 0 star we would. We are really disappointed…read morewith unprofessional behavior of worldspas in Ocala, FL. First, person that was switching our spa cover around, had to borrow tools from my husband and was asking for help. Second, my husband noticed some nails were missing on side of spa, but thought none of it, when the job was finished. When we confronted worldspas of Ocala for the third time and asked about repair we were given some lame excuse about storm damage. My husband secured cover so could not be lifted in hurricane, so that theory goes in drain. We've contacted them three times for issue and they never bothered to call back or respond by email. If the job was done right the first time we would not have issue now. My husband did not have confidence in them from the start and he was right. Bad for business - that's what we think of World Spas, Inc. in Ocala. Bring your business somewhere else.

From the owner: Selling Spas and Hot Tubs and Swim Spas. We also repair Spas. We have all make of spa parts in…read morestock.

The reply from AP&S is more BS from them. They were even saying the circuit breaker panel on the…read moreside of the house was one they installed. No it wasn't, the home builder installed it. I have pictures and them saying the panel was installed by them. Then they blamed the issue on solar panels being installed after the pool was completed. The panel they installed had a loose hot wire and that caused a SHORT which back-feed power to the main circuit breaker panel on the side of the house and that caught on fire. Look at all the yelp ratings, most are one star for a reason.

Absolutely terrible experience with American Pools & Spas. My salt chlorinator and pool light…read morefailed, both under warranty. I scheduled service in April 2025, and despite multiple confirmations, no one showed up -- not once, but twice. When I followed up, they admitted they forgot to log the repair. Seriously? After weeks of delays and zero accountability, my pool turned completely green and unusable. I've spent over $300 out of pocket trying to keep it under control with chemicals -- all because they couldn't be bothered to do their job. Then, after I left a polite but honest review, their rep told me they would no longer help and that I should call the manufacturer myself, saying they had "other things to do." They blamed their technician, the equipment, and even me -- anyone but themselves. This company clearly doesn't stand behind their work or care about customers once the sale is done. Avoid at all costs.

I have used this location pool cleaning services for the past 10 years for the summer months. When…read morethe store was owned by the previous owner, the service was great. With the current owner, the pool service has been terrible including last summer when my pool turned green within a few weeks after I left for the summer when I noticed a picture of my pool wasn't included with my weekly report. I asked for the picture of my pool and that's when I found out It had turned green by Pinch A Penny. A prior year when I returned from summer vacation, my pool filter cleaner, O-ring, which is normally at the top of the filter container was laying at the bottom and water was pouring out of the top of my filter cover. I can go on and on, but then I would be writing a book. I think you get the picture, run the other way.

Edit June 25 (three weeks after initial review): Despite the store owner replying to my Google…read morereview indicating he was going to reach out and "follow up accordingly" (see screenshot), the owner has not reached out and in fact, the owner has since edited his original response to my review and removed the indication he would reach out. Do not give your business to the Silver Springs Blvd. store. I've been a customer at this particular Pinch-A-Penny location for almost three years. I've had my water tested here multiple times, I've purchased chemicals and salt, I purchased a salt system, I've purchased a vacuum system, and I've hired their installers for multiple projects. Up until recently, the service has been great. Unfortunately, after hiring an employee at this particular store to do their "Green to Clean" program, I've been met with multiple unresolved issues. The employee who performed the Green to Clean services promised me two weeks of complimentary cleaning services upon the completion of the program, which I have yet to receive. Again, I was never contacted nor told the program was complete or not, and that cleaning services would begin. The same employee lost the handle to my skimmer basket (see photo), which I immediately brought to the store's attention but so far nobody has addressed it. After the Green to Clean program was complete (I assume was complete, even though nobody communicated with me the status or completion of the program), I took a water sample to a different Pinch-A-Penny location to determine if the chemical levels were balanced (see photo). Unfortunately, the levels were off and I had to spend over $100 on chemicals and salt. This may be normal pool maintenance, however, I was specifically told by multiple individuals at the store that the Green to Clean program includes ALL chemicals and salt as part of the program. Again, I was never told if the program is complete nor when cleaning services would begin following the completion of the program. Leaving this review was the last resort in an attempt to get someone from the store to address my concerns. I've called the store and sent emails. I've been told the store owner is aware and will call be back but unfortunately, it seems as if he is knowingly choosing not to address my concerns. As a result, I will be taking my business elsewhere. I recommend customers practice caution when hiring this store for services.