The laundry experience at this location has taken a downturn. Clothes are "parked" in washers and…read moredryers to reserve the units while customers stand and wait for an empty machine. The staff ignore and accept these selfish acts by patrons as the norm. There was no intervention by the manager on duty to correct matters during my recent visits. This location has gone from convenient to unpleasant.

Nice clean place with helpful staff. Need help with large bed spread and attendent quickly gave…read moreneeded guidance.

I canceled a long while ago and have been charged 8.25 a month, I had to call my bank and get them…read moreto stop payment to get this stopped not ok! 8.25x12=99 bux a year! if after this it comes out in sept I will go to small claims this is crazy! I havent been there in 2 years!

I called to cancel my membership and was told I needed to cancel in person 5 days before the…read morebilling date (1st of the month). Apparently what she meant was the 25th and didn't realize that months have different amount of days in them and not every 25th is 5 days before the 1st. I didn't even care that when I signed up that they had to literally screw on a door for me to even use the bed bc the entire place was torn apartment. In fact, it was bc of this state of repair that I agreed to their "special promotional pricing", which I was told I would lose if I cancel my membership. Instead, I was told to pause my membership for $7 a month to keep my promotional pricing or it would charge me full price if I canceled and then returned some months later. So imagine my surprise when the special pricing lasted only 15 days and was then switched to full price (which was double). So now you can see why I wanted to cancel. The manager working at the time of me trying to cancel in person was Maddi Adams. She told me she didn't care what I was told...I was still going to get charged bc it was after the 25th. She then told me neither she, other managers, their corporate office, or MY bank would help me. It was at that point I asked her how old she was and when she said "20", I said I can tell. She then said "you're a bitch". I said I can tell you don't have much life experience if you think my bank isn't going to help me. FYI my bank did stop the payment and told me she 100% could have done it herself but chose to lie and say she couldn't. Now as if this experience wasn't enough...I found out the next day (today) that Maddi recorded me without my knowledge (remember she's the manager and on the clock) and made a tik tok with that recording of me in it. And she shared it with the public. I have now reported this store and Maddi to the BBB, their corporate office, and Indiana's labor department. Oh and I was advised to get a lawyer so I am looking into that.

Maddie has been there sometime and knows my name. always polite and customer service is a plus! I…read moretan in the spring afree work and the girls there are always nice and friendly. Maddie is always sure to show me new products and her knowledge of them are great!

I tried the instant bed and it's a hottie but fabulous! They were/are running a $5 any bed special…read moreand I love deals so I had to give it a try. It's spacious and hot, and I got to listen to tunes too. It has great face tanners and wonderful fans that I enjoy. It's a nice bed. Still coming back to try the spray! Keep you updated. Still a fan!

Very clean & a great family owned tanning salon. Great prices on lotions & tanning packages. Highly…read morerecommended

From the owner: Tanning beds, Personal spray tansread more

I walked into this tanning salon and simply told them that I wanted a couple tans. I'm nervous…read moreabout tanning too too much and didn't want a membership. Most places will start treating you differently if you don't want to sign up for the best memberships or have concern. The lady heard me and told me the first tan was free, and then showed me that I can sign up for texts and get another free tan. There was no mention of memberships or pricing or anything. I signed my little waiver and within 5 minutes got into a bed. She also gave me her recommendations, as I burn super easily, and I actually didn't come out burnt! It was super clean and I really liked the vibe of the room! Solely because of this treatment, I'll never go to another tanning salon, and I'm more than happy to come back often and pay full price! I completely understand that businesses need to make money and a profit, but this marketing is better than just handing someone a list of prices and trying to convince them to choose the most expensive one. The kindness and understanding goes a really long way

"Thank you for the great service and always being able to get a bed--best beds in town! Staff is…read morealways friendly.

My wife and I have been members here since pre-COVID. The location is new, but the business itself…read moreisn't. It relocated from Pendleton Pike. The staff is always helpful and nice. It's always clean. You also can't beat the prices and deals. We usually wait for sales where you buy a certain dollar amount and get more as a bonus in your account which can be used towards any type of tan even spray. Bonus: money you have in your account NEVER expires! Definitely worth the trip!

I used the lowest level bed and the bulbs were surprisingly strong…read more Everything was very clean! Staff was very friendly. I thought the prices were pretty reasonable. I plan to go back soon to try their spray tan.

I have been a regular customer at Fast Tans for many years. Over the last few months I've noticed…read morethat the salon has had a lot of changes. Things seem to be unkept dirty beds ,floors. mirrors since Mikki has been there. She very rude never remembers me and acts like she owns the place.(i thought Derek was the owner) There seems to be a lot of turnover and drama . Thanks

As far as tanning salons go, let's be real: they all basically have the same equipment. So what…read moremakes me want to go to one over another? Customer service. This salon has ZERO of that. The employees hardly ever actually greet me. I literally walked in yesterday and said, "Hi!" and the response was, "Name." I gave my name and said, "How are you today?" I got nothing. It's like this every time I go in. I try to be polite and engage, and they look at me like I'm from Mars. And it's not just the younger employees--the woman who I am pretty sure is the manager is probably the rudest one. When this package is up, I will go somewhere else. There are too many options around to go somewhere with rude service.

Gal behind the counter, Mattie, always greets with a smile and makes you feel comfortable and…read morewelcome.

Good people good hair cuts, quick and friendly service!!! Approx 15 minutes per hair cut and I've…read morenever been disappointed. All barbers do a good job, I never have to worry about getting so and so. Hair cuts are reasonably priced (approx 15) They take walk ins and appointments

Get your hair styled or use their tanning bed, prices are low for monthly tanners, and hairstyles…read morevary on what you want done. Place is clean, workers are nice and friendly. Parking is in a lot close by, or walk to it since its in a residential area.

I recently bought a small package to tan for an upcoming trip to the Bahamas. I will be using the…read moreremainder of my credits at any Bronze Bay location except Bew Castle as the staff there are rude and treat you like you are in their way when you come to tan. Maybe they weren't aware that people actually use the service when they signed up to sell it?

I have been going to this location for several years past, unfortunately the last few months have…read morebeen a few issues that have come up. Customer service is lacking, to say the least no one ever greets you with a Hi and a smile. The ladies there have issues with knowing (looking at computer) what level you are, and you have to inform them EVERY time what bed you want, etc. Also...when a bed has bulbs out do NOT ask someone to see if they have been fixed. Apparently you are to still use the beds at full price for less quality? Overall it seems to be a burden on the employees to help out their customers or answer any questions. Oh and don't forget that there is never a person in the front to greet their clients upon arrival, it is always after the bell dings.