Fantastic customer service and fair pricing. Have had several repairs done there and always have these guys do my oil Changes. Honest and fair. read more

My car has always needed to be cranked three or four times to start, but last Tuesday it wouldn't start at all. I called Bailey's and they said to have it towed in. They didn't even put it up on the rack for 6 days, and then called to say they needed to replace the fuel pump. It took them three days to do that and I had to call, for the third time, to get an update. They said they had just put it in and were going to wait 40 minutes and then would call me. Three hours later, they finally called and said they would come to pick me up. On the way to the garage, I told the guy who picked me up that I had noticed a pulsing in the brakes and wondered if the rotors needed to be turned. He said they would rather get new parts than grind the rotor, and that if I would contact them so they could order the parts in advance, I could bring the car in and wait while they fixed it. It would only take an hour and a half. They would order parts without even LOOKING at the brakes? And they could do a brake job in an hour and a half, but it took them three hours to make a PHONE CALL? When we got to the garage, I had to wait behind one of their employees, who was explaining to another customer that they couldn't finish working on his truck because THEY had broken one of the clips and couldn't find the part. I did not even get out of the parking lot before my CHECK ENGINE light came on. They hooked it up and their device said it was running lean on bank two. The guy said it was an old code and acted like it was no problem, but he did tell me it might come back. The only code I had ever had was due to a problem I had fixed almost a year ago, and this was not the code. They showed absolutely no interest in resolving the issue. "We got your money, now get out." And the Check Engine light came back on 5 minutes later and has been on ever since. They evidently used the access port in the trunk to reach the fuel pump. I know, because when I went to put groceries in the trunk later, I found everything in the trunk pulled out of the way and the trunk liner pulled down -- they never put it back in place. The place is closed all day on Saturdays and Sundays, but the owner wasn't there while I was -- he had taken the day off. They were so busy it took them 8 days to change a fuel pump, but he needs three days off a week? I have absolutely no confidence in their work and I will never take my car back there read more

The guys have always taken excellent care of my (rusty, crusty) vehicles. They've always treated me fairly, and I'm grateful for everything they do! read more

I live five hours away and drive back to WV to Bailey's when I need anything more than an oil change done to my car. I've been to far too many mechanics that have tried to cheat me. I'm not worried about that at Bailey's. Their prices are fair, and they only do exactly what needs to be done. Because they do good work, it gets busy right away, so get there early. read more

So after stupidly driving up a road I shouldn't have I found myself in need of an oil pan. I knew it was going to be expensive, and possibly take a few days to get but being 1800 miles away from home I really had no choice. The guys at Baileys were friendly, fast, and right when I pulled in I was pretty confident they were true and good mechanics. They gave me a ride to a hotel a few miles away and had my car back on the road the next day. I doubt I'll find myself in WV again, but if these guys were in Albuquerque I wouldn't go anywhere else. read more

Shop seemed like it was going to be a nice shop right up until the guy told me he would have my van in the shop in about 20-30 min well 3hrs later when it was still sitting in the lot I had enough. Do yourself a favor if you are looking for timely service look elsewhere. I went to a shop across town and was in and out in a hours less time than this place said it would take and that includes drive time. read more

My wiper on passenger side wasn't working and heater wasn't working right. I was told it would take an hour to take wiper off to even look at it and a diagnostic for my heat would be $35 for first 30min. Then $70 /hr after and it would take longer than the 30min. To check and tha isnt to fix it. I fixed wiper in 5 min. I will go elsewhere for heat. They thought because I am a woman i lack common sense. I was very upset because i had been before and it went fine. read more

They were quick to help, very friendly people except one. If it wasn't for the one idiot throw my used greasy tire on top of hundreds of dollars worth of fabric I would of given it 5 stars when I confronted the mechanic about not using any common sense he ran off screaming and cussing swing it wasn't his fault. Well from where I'm sitting he turned a hundred dollar trip, which I thought was a really good price for the work into a 400$ trip. Needless to say if you don't draw that idiot to work on your car everyone else seemed really knowledgeable and friendly. But the mechanic I had didn't have since god gave a goose read more