I paid for the most expensive wash specifically because it advertised towel drying. That service…read morewas not provided. No one was there to complete it, and I was left to dry my windshield myself because the air dryer left a streaky film. To make matters worse, an employee saw me doing it--while heading out for a smoke break--and chose to ignore me completely. This is unacceptable. When a business charges a premium, it should deliver on its promises.

I've been going to this place for about four years as I used to work right around the corner and an…read moreold co worker told me about their package deals. In my opinion, you can't beat it. I pay something like thirty six dollars a month for unlimited washes. Admittedly, it's not the BEST car wash I've ever been to and the car isn't completely dry even with their blowers, but I finish the job when I get through it. For the money, in my opinion, it's well worth it. I'll probably let the membership go now that I'm retired and don't frequent the area much anymore, but I do recommend one of their packages by the month. Also, the people working there are always really nice and friendly. Very much so.

I use Waterway mainly in the winter to get salt underneath washed off. When winters over I do a…read morethorough clean inside & out. So far my experience has been good. I do wish it was so costly. When it first opened I signed up for weekly washes. But had to stop because of the cost. My experience there has always been good.

Went back today (3/22/26) after a long break from using this place due to consistently poor job…read morecompared to price. Seems to actually have gotten worse. Paid $45 for "The Whole Thing" which, surprise! Doesn't include the whole thing. Had to pay $10 more to have mats washed and hatch area vacuumed, neither of which actually got done to any real extent (see photos). I sat for 25 minutes watching the guy sitting sideways out my car doing nothing or heaven knows what. This was after being directed to leave a line where the 2 guys were actually doing their job nicely. Anyhow, the things they don't do that I think are reasonable to expect; wipe door jams, of all hatches and doors, vacuum areas specifically paid for, clean the windows, clean the dash and the instrument cluster, wash the floor mats that you pay extra to have washed, wipe down the car from remaining wet after the auto wash, wipe headlights, tail lights, and side view mirrors, clean wheels. I'll throw a couple pics in. About the best I can say is the wash got rid of some built up grime from the weather. The service provided is crap. I think it must be because in that areas they only cater to people who drive very expensive cars. I just drive a Mazda so my car is probably half the value of the average customer and doesn't warrant any real care in their minds. About the best I can say is at the end of the day it's just car wash. I'll get it cleaned up somewhere else and I wasted $55.00 and tax knowing after years of avoiding the place, it was likely to disappoint. ​

Always a pleasant experience. Today I went through the wash and had the car vacuumed. It's part of…read moremy membership. I can have vacuuming done every time, but I usually just get the car washed. The crew does a nice job. There's no wait on this hot day. Tipping is optional.

My car was damaged in the wash. They were very rude and…read moredefensive. Terrible people. Beware

Literally sat here for 20 minutes and the childish workers were so unprofessional and lazy they…read moredidn't even know we were waiting !!! Hated everything about this experience

I literally have had better car washes by a bunch of cheerleaders at a church function then I have…read moreat this place. I do not give many one-star reviews but when I do they know they have it coming. I don't know how it's possible but my car came out dirtier than when it went in. Standard pay station I chose the $16 car wash which one would think hey that's going to be a good car wash it's probably going to clean my car pretty decent. I was wrong. The two employees that were there obviously would have rather been anywhere else and their work ethic showed it. I should say lack of work ethic. Whilst I got guided in to the car wash I had to swerve to go around the tip box that was placed conveniently in the path of the car wash entrance. It is definitely a very small tunnel car Wash and I kept wondering where all the water was. Or the soap. To call this car wash mediocre would be a compliment. They did have a complimentary "detail station" with free vacuums which, coincidentally, we're unable to suck anything up as they appeared to turn on but neglected to actually work. No big deal I'll vacuum at home. I went over to the detail Center to grab a towel to tow off my car and there were two in there that were being used and reused. No clean ones just two dirty ones. Fortunately I keep towels in the car and were able to deploy ones that weren't already filthy. I did manage to have a look at my tires where apparently I paid to have them slop some black slime over just the left tires the right ones remained untouched. I was able to grab one of the filthy detailing towels and wipe the crap off of my tires to try to make them look a little bit less disgusting. If I didn't know any better it looks like axle Grease. While trying to clean up my car employee number two managed to work her way out of the office and come patrol the grounds where I advised her that the vacuums don't really work and she said it'd be like that sometimes. I then showed her all of the slop on my tires and she suggested oh you only bought the $16 wash if you want the good wash that's $25. To her credit she did offer to let me go through again however I'm not going to put my truck through that. Overall it's mismanaged, a lack of maintenance, and a lack of employees that give a rat's patootie about a decent car wash. 0/10 avoid at all costs

All winter, whenever it snows and it drops enough to fill up the driveway, Albert has come to…read moreplow-day or night. There is a seasonal contract which must be signed first, however. He always shows up to do the job, with a big truck that has a large plow. We haven't been disappointed with the service, and Albert is a nice guy!

Stuff missing from from car after we got our car detailed , we found Al Harper on Linkden,…read more dropped off our beautiful family car to him, met his wife Erika Harper who was also shady. we had Air Pods missing from the glove box, and we could almost get a whiff of marijuana coming from the inside of the car. The car we use to drive our children around in. DEFINITELY LOOK ELSEWHERE!! YoI been warned.

Great service at very reasonable prices! Mike and Afif make you feel like family! Will cost you…read morehalf of what the dealer mechanics will charge.

Afif and Mike are the owners. They run this establishment extremely professionally. My dad had his…read morevehicle serviced, we had some issues with the work but Afif took the issue on personally and and even offered a lift home while the work was done if necessary. Truly a great place run by great people.

We went through the Shell carwash and nothing happened. No Soap, no cloth strips going back and…read moreforth to wash the car, no blow dryer at the end, only the spinning brushes rotating without soap or water. Once the conveyor pulled us to the end, my fiancé went into the store area to explain this to the clerk. "Jerry" immediately copped an attitude and asked if we just drove through the carwash at regular speed. How nuts is that? The answer, by the way, was no. All we wanted was another carwash ticket so we could get all of the salt off of our car. We were kind of upset for a couple of reasons: 1. We paid $8.00 for a carwash we never received, 2. This is the 2nd time this has happened in the last few weeks, 3. Having the brushes circulate on our car with no water, with salt build-up from a week of freezing weather and lots of snow, scratches the paint. A coworker finally intervened and gave us another ticket for a carwash (a lesser wash - $6.00). When we told him that this isn't the way to treat a longtime customer, we were told, "If you don't like it, don't come back." We have been going to this gas station for about 30 years, since moving to Bainbridge. We picked up a business card with the owner's name and number on it. However, the number for the owner is the same number for the store, so who is to say if we call there that we won't be talking to Jerry.

I was in town for work. I stopped here and tried to buy beer. The clerk refused to sell me the…read morebeer because he couldn't scan my Illinois ID. I have family that live in Ohio. I buy beer in Ohio often. I have never been told this. So, I think there are three possibilities: 1. This store has asinine policies. 2. The clerk has as many brain cells as hair on his head and teeth in his head (not many). 3. I was with my friend and co-worker who is black (and whose ID he also refused to accept) and he is a racist. Any way you slice it, refusing to sell beer to a 34 year old with a valid ID is stupid.

This BP is 5 stars all the way for me, and I'll explain why. It may not be 5 stars to you for two…read morereasons: first, gas is usually more expensive than surrounding stations, and second, it could probably use a remodel (although to me that is part of its charm). This BP has the friendliest, most helpful staff you will ever find. They are all really great. Also, BP Chagrin is open 24/7/365 (366 in a leap year). If you are making pancakes at 4 AM and realize you are out of milk, they are there for you. If you need batteries or bread on Christmas Day, they are there for you. They also sell diesel, kerosene, propane tanks, and ice. They are also active in the community. They are always allowing local groups to use there space and water for fundraising car washes etc. Thank you Chagrin BP, for always being there.

Eric and chris are the shit...need to be open 24/7 again though. It's making me write more to make…read morea full review so ill say their lays potato chips are bomb. Cat food area is lacking.

Superb service! I most definitely recommend this business. Me and my husband have been going to…read moreMr.Details for years, Marcus is very professional and a very nice young man...GO NOW!

Take all my cars here to get windows tinted. Always turns out perfect! Wouldn't trust just anyone…read morewith my rides, these people are A+