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    Waterway Carwash

    2.3 (40 reviews)
    Closed 7:30 am - 7:00 pm

    Services - Waterway Carwash

    Oil changes

    Car wash

    Waterway Carwash Photos

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    Erica B.

    My friend and I were out and about and she asked me if I knew a place that does interior car cleaning and I remembered that this place does, so I suggested this place. She opted for the thirty eight dollar package plus six dollars to wash the floormats. They call us over to let us know Everything was finished, and when we got to look at the car there were still crumbs all over the seats and in the consoles and dust still all over the dashboard. I pointed it out to them and the kids said that they don't move anything around, so I asked them nicely to please just vacuum the seats and the consoles and he did but they didn't wipe anything down so I literally took a. Rag and wiped the consoles and everything down while we were there. I think the price is absolutely outrageous for the service you get. How hard is it to actually do a decent job especially when you're paying that kind of money? I understand that these are younger kids they have working there but they could supervise them and show them How to do it correctly. Unfortunately I will never go back here again because for the price you don't get anything really. Save yourself some money and do it yourself if you can. The young men that we talk to were very polite but they need to really be taught. How to clean a car and there? Needs to be. Higher standards because people are not going to return if it keeps up like this.

    Lauren N.

    Took my car in on an amazingly warm day, especially considering the unpredictability of the Cleveland weather. I've been to this location many times, given I am a monthly member however I must say on more than one occasion my car wasn't clean... while I could complain I have just taken it back because I am a member. I do wonder what happens when someone that isn't a member is completed and their car is still not clean... not sure if this is just a factor of going to a drive-thru car wash and not a hand wash however when you spend $35 and up for a car cleaning you want to leave clean! I will say the employees at the location seemed to be working hard on cleaning/drying which is a plus. I and many did seem to be high school students, also a plus.

    Paid $10 extra for "wheel brite" and "tire shine" and got this.
    Chris K.

    I've been coming here for several years but lately the service has been very spotty. I should've checked today but didn't notice until I got home how bad my wheels and tires looked. I paid for the top-of-the-line exterior wash which is supposed to include "tire shine" and "wheel brite". I got dirty rims and tires. For twice as much as the regular exterior clean I would've expected a little attention to detail.

    Soap suds!
    Molly J.

    Wow where do I begin, let's talk price. $12 for soap and water $16 wash plus wax and $20 for tire and rims..... wow wayyy overpriced...I chose $16 since I have a Tesla and wanted wax.This was my first time and since there was a long line I figured, well they've gotta be doing something right. I was so wrong. The place I usually go to is in bainbridge/chagrin and for $12 they include wax. So besides being way overpriced especially for Aurora... the wash was so short and subpar, I actually went straight to my other carwash and had it redone because I knew the wax hadn't worked. Before the soap was all removed this carwash was throwing the wax on..... wow. The washIng process is so short it didn't get all the dirt off my car then the showers were so short the suds were all over my car going into the blower. If a car infront of you gets the interior they have to stop the whole overpriced assembly line for one of their teenagers to jump in, I was in mid shower so that was awesome..... by the time the towel boys were wiping my car down there were suds everywhere. The poor kid had to sit there and several times redo my side mirrors because everyone couldn't get all the suds the first two tries. The towel dryers shouldn't be wiping off suds! There was zero way I was handing over my Tesla car key to a teenager for the interior and exterior service, especially since it was so overpriced and thank god I didn't because I was so disappointed with the exterior that I'll never be back.

    Lousy vacuum

    My wife and I have been going there for a few years now and the other day was the straw that broke the camels back. Time and time again we get what you say a subpar car wash no attention to detail their problem is that they have a bunch of high school kids working for them. They all stand around counting their tips chitchatting very few are hard workers.

    They never vacuumed under the seat. You can see the crumbs and dirt!

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    7 years ago

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    3 years ago

    They've moved to automated ordering and payment. Service was terrible. Complete rip off.

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    3 years ago

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    9 years ago

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    10 years ago

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    16 years ago

    They do a great job and are very detailed, my car looks new after each wash.

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    9 years ago

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    7 years ago

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    10 years ago

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    10 years ago

    Fast service and a clean facility. I was really surprised by my visit. Definitely won me over and I will be back again!

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    12 years ago

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    Take 5 Car Wash

    Take 5 Car Wash

    2.6
    (28 reviews)

    Ongoing Overcharging With No Resolution I am extremely…read moredisappointed with my experience with Take 5 Car Wash, primarily due to persistent overcharging and a complete lack of effective customer service. I have been overcharged on my account since April 2025. Despite repeatedly raising this issue--most notably since January 29, 2026--there has been no resolution. The charges continue, and no meaningful corrective action has been taken. Customer service (330-426-0473) is handled through a call center that can only "raise tickets." Unfortunately, these tickets lead to absolutely zero follow-up or accountability. There is no way to speak with corporate, no escalation path, and no one who appears empowered to actually resolve billing issues. Each interaction ends the same way: promises of review, with no action taken. For a company that relies on recurring billing, this lack of transparency, ownership, and customer support is unacceptable. Customers should not have to continuously chase incorrect charges with no end in sight. I would strongly caution anyone considering a membership or recurring plan with Take 5. Until billing issues are taken seriously and customers are given access to real support, this is not a company I can recommend.

    The car wash has NOT been functioning properly since PRIOR to 4/2/24 when I first contacted their…read morecustomer service line. The roller brushes for the hood, windshield, top, and back of car has not functioned since at least prior to 4/2/24. I contacted them on 4/2/24 (855-928-5585) and spoke with Flordeli. She said it would be escalated and I would be contacted by the location manager. NOTHING HAPPENED. I contacted them again 2X on 5/6/24 spoke to Lems and then Say. Each promised resolution including a 2 month refund. NOTHING HAPPENED. I called again on 5/13/24 and spoke to Iris. NOTHING HAPPENED. I have 4 cars on a monthly plan. They are happy to take our money but yet services are not rendered. I have gone through the wash 2x in a row and I still can't get the bugs off my windshield. Worse part is that the replacement motor is sitting on the floor in their office and the local staff says "sorry" but they are waiting on maintenance to fix now for over two months. How is it right that they take EVERYONE's money but can't clean a car?

    Waterway Carwash - carwash - Updated June 2026

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