Dr. Frye is the most kind, patient and compassionate Veterinarian we have ever had. His knowledge…read morecoupled with great communication skills allows us to rest easy knowing that our dogs are in his care. Thank you for always being there when we need you.

Our small Yorkie caught a couple of ticks during the weekend, and we managed to pull most of both…read moreoff. A couple of days later, my wife and I thought our dog caught two more ticks, but the ticks would not come off. We called an emergency veterinary hospital, but the veterinarian technician (vet tech) did not think tick bites were an emergency and advised that we go to a regular veterinary clinic. We quickly found West End Animal Center and obtained a quick appointment. The office staff was extremely friendly. Two large boxers rested behind the counter and enjoyed their extra-large cushions. In the exam room, Dr. Frye quickly showed up instead of the usual vet tech. He explained those two spots were not ticks and advised that we should use the prescription Nexgard instead of our regular K9 Advantix II for tick control. Dr. Frye also advised that our dog can use a blood test after the tick bites. We thought the blood test was an excellent idea and approved it. However, our Yorkie did not think a blood test was an excellent idea. The visit was the first time we saw a blood draw. As Dr. Frye approached with his syringe and inserted it in our Yorkie's leg, our dog quickly snapped and grabbed the syringe with his mouth. Dr. Frye removed his syringe from our dog's mouth and tried again. The second time, again, our dog quickly snapped and grabbed the syringe, but the syringe fell to the floor. Thereupon, Dr. Frye suddenly grabbed, pushed, and held our dog's head to the exam table; leaned toward a drawer for another syringe; and obtained the blood sample. We did not think much of Dr. Frye's abrupt action, as he needed a blood sample. After we left the office, we discussed the visit and particularly Dr. Frye's method in obtaining the blood sample. We concluded that our dog is small, and we believe that Dr. Frye grabbing, pushing, and holding our small dog's head to a table was overly forceful. Distressed, shortly after we got the negative blood test results at home, we did not follow up with a scheduled teeth cleaning, which we postponed and finally canceled. Though the office staff is extremely friendly, we believe that Dr. Frye's abruptness and forcefulness toward our Yorkie during a blood draw was unprofessional and violent. If you have a medium or large dog, you will likely have no problems in this vet clinic as your dog can easily defend itself. However, if you have a small dog, please be careful here.

Wonderful place, our cat was thoroughly checked out for a broken leg/paw, x/rays were taken, same…read moreday appt. Very warm, friendly, professional, atmosphere. They are also very good about refilling prescriptions quickly.

I can't imagine how you can improve on a veterinary facility and hospital…read more Dr. Kat Olson has treated our Lab/Border Collie mix since he was a puppy. We have experienced some challenging issues in his 8 years, and all were quickly diagnosed, and treated successfully each time, with love and great care. Reception is always friendly and patient, and the area is a comfortable place to wait to be seen (for which we have rarely had to wait). Highly recommended!

Their service has declined significantly since Dr. Kate left in December 2025. Specifically, they…read morefailed to send a reminder about vaccine due dates for my pet, whom they've seen since birth, resulting in overdue vaccines that they then failed to setup a quick appointment to administer. We went elsewhere to get vaccines caught up, and then they refused to provide my pet's record so that I could complete transferring to another vet. Their costs are higher than VetCo and other nearby vets, so I wouldn't recommend them.

I wish I could give SAAH 10 stars! The entire staff is incredible, so warm and so friendly. They…read morealways find a way to work us into their schedule, are lightening fast with prescriptions and their pricing is more than fair. Dr. Della Bonna and Dr. Anderson have the most incredible bedside manner and are SO sweet with my corgi Bilbo. They treat him like a star and truly love on him like family. We were going to a different vet before SAAH and I'm just so blown away by how much more pleasant SAAH is. I won't go anywhere else.

It has been five years since I've been taking my animals to Dr. Kelley…read more She's a wonderful veterinarian, very personable, and extremely intelligent when it comes to treating animals. I'm a no fuss, and less is more type of person when it comes to caring for my animals. My dog and new kitten are well loved and cared for at Dogtor Calls. The boundary Dr. Kelley McNair has about not accepting new patients is commendable; by doing this, we're assured that our animals are getting the best care, and not shuffled in and out in ten minutes. She listens to your concerns and a solution is discussed. If you ever get the opportunity to be a patient, please know that it's expensive and you get what you pay for. This isn't owned by a corporation, it's a one WOMAN show!

Having 21 breeds of dogs and over 13 casts and a pig Dr Kelley is awesome. You are in great hands…read morewith this a awesome doctor

Dr. Paige is an angel in disguise. My older kitty could no longer make the arduous car journey to…read morethe local vet and Paige stepped in with monthly visits to administer certain medicines and track her progress. Paige has many years of experience working at local vet clinics here and her expertise showed at every visit. After a few months it was clear our dear Lucy Cat's time had come. Paige provided a judgement free zone and just the right amount of communication about just the right things so we felt prepared. Devastatingly sad, of course, but prepared. The experience was peaceful for Lucy and peaceful for us. We are so grateful to her and I recommend her without hesitation to anyone needing this kind of care.

When my beloved cat was clearly at the end of his life, I looked for a vet who might come here,…read moresparing him the trauma of being taken from the place he'd chosen to be. I cannot praise Dr. Farnell highly enough, or thank her enough, for her knowledge, her compassion, and her honoring of the event for what it was. She herself knows, and clearly feels, the gravity and the meaning of the transition from this world, as well as the depth of the loss of a four-legged loved one. Dr. Farnell made sure I knew in advance what might happen that could be hard, which is important, even though for us the experience was entirely peaceful. She took compassionate and loving care of a small being she was meeting for the first time, and also of me, in every possible way. I'm so grateful she was the one who was here to do this, when the time came. And I'm sure her care of patients of the more regular kind is equally exceptional.

We feel so fortunate to have found West Marin Pet Hospital…read more The vet, Dr Redfield, the front desk staff, and the vet techs have all been so wonderful with our sweet golden girl, Twinkle. And, they've also been wonderful to us. Everyone that we have interacted with seems so good at what they do, and they are so gentle and sweet with Twinkle. I feel like at other veterinary practices that I've been to over the decades of pet ownership, it's the vet that's great but the staff is rude, or the techs are nice but the vet has no bedside manner, or some other unfortunate scenario. But, here, it really is just a breath of fresh air with the level of skill, the professionalism, and the pleasant ambiance. We completely trust them with Twinkle's care, and highly recommend them to any pet owner.

I've had two separate negative experiences at this practice, and I feel compelled to share them…read more The most recent involved a bill of over $400. I had specifically requested the most comprehensive urinalysis available, because I had explained detailed concerns about my dog's health. What I received was a basic analysis -- and my dog didn't even have a UTI. The bill also included two small bags of supplements. When I asked for the test to be repeated correctly, or for a partial refund of $237 for the analysis I didn't receive, my request was ignored. I'd strongly recommend checking the details of any test results you receive here -- and comparing prices online before accepting any service or product. My second concern is far more serious. For over a year, my dog was limping. During multiple visits, the vets here observed her walking in and still only prescribed pain pills and anti-inflammatory medication -- never investigating further. No one identified the damaged cruciate ligament she had been walking on, in pain, for all that time. When I finally met the owner to explain the situation, she kept her back to me the entire time, never once looked at my dog, and sent us home with more pills. After years of unnecessary suffering and thousands of dollars wasted, I took my dog to UC Davis Veterinary. When I described her symptoms over the phone, they immediately suspected the cause, scheduled the right diagnostics, and confirmed the problem. My dog underwent a delicate surgery that, thankfully, went well -- despite the condition having been ignored for so long. Products here are also priced two to three times above what you'd find online. You are paying top dollar for a very high level of care that, in my experience, you are not receiving.

Everything! Great vets ! Kind & caring & competent!…read more Good tech staffers - always patient and loving

We absolutely love our vet! We had a bad experience with our previous vet so we were hesistant and…read morenervous to try somewhere else. Our dog is still semi traumatized and vet-scared and they handle him with love and patience. We have a dog and two cats, so I feel like I am calling them constantly whether for flea meds, shots or the unfortunate random pet incident. From yearly checkups, anesthetic dental work or scary situations they have handled everything with professionalism and kindness. They are always able to get us in quickly and every vet we have seen (they have a few) has been fantastic. For a vet office in marin county I feel they are reasonably priced as well. We will continue to come to them for as long as we are in Marin county.

Dr. Debra has been our in-home vet for many years. With several animals of many species, we…read morecouldn't possibly care for them so well without her. She's a lovely human being, too -- helpful, compassionate, and funny! Wings and paws all up for the fabulous Dr. Deb!

She's the BEST!! Bunny Vet in All of Marin County and we are SO lucky to have her!…read moreShe comes to the house, is very knowledgeable and professional and thorough. She took care of our last rabbit for years.