The store is great but just a warning do not ever purchase a gift card online. I placed an order…read moreonline on Dec 7th and never received it. Had to call twice and both times spent 20 mins on the phone with AI bots followed by a representative who was very difficult to hear or understand and kept putting me on hold before telling me I should wait another week. By Dec 24th I asked for a refund and am still unsure that I will get one as I never received any email confirmation of the promised refund. Just a major waste of my time and energy.

2020 Pandemic Review…read more Thank you, DSW, for realizing that not all your customers feel comfortable to step indoors just yet while the pandemic is in full swing (there is currently an estimated over 90,000 active covid cases in our state at this very moment). Thank you for obtaining permission for your customers to pull over into the fire lane to do curbside pick up and returns. Thank you also for extending your return policy. Not ready to hand over the 5th star cause of my general past in-person experience at this location. Although it has now been about a year since I've stepped through your doors, historically, I couldn't help but be aware of how messy your aisles often were. Yes, your customers should have returned the shoes to the appropriate shelves when they were done with checking them out, but unfortunately not everyone plays the part of a responsible adult when out in public. So it would be nice to be able to spot a staffer here or there organizing or restocking sometimes, instead of primarily only being able to locate your workers over by the registers.

I was in desperate need of a new pair of shoes for a 5k I'm running, as the ones I currently had…read morelost all their support, and chunks were missing from the soles. At this point, my shoes were hurting my performance more than if I were to run barefoot, so it was high time I got some new running shoes. Went in to the store and was immediately assisted by an amiable employee who walked me through a gait test and brought up three pairs of shoes for me to try. Used their test socks (yes, they have test socks!) that match the ones they sell in the store so you can try them on with your shoes. Got useful feedback and recommendations for other brands of shoes that would be a good fit if I wanted to run longer distances. All in all, I left the store with some new socks (Balega silver), a foot roller (Nano X), and a brand new pair of shoes (ASIC Gel-DS Trainer 24) for under $200. Money well spent, and will definitely go back when these shoes are dead!

When i walked in for the first time, there was a "sign up" style sheet of people waiting to be…read morehelped. There were only about 4 workers taking 15+ minutes to help each customer. Leaving everyone else just standing there waiting. No one offered any help until they were done with their current customer. Waited 30+ minutes just to get called, ask for my size in the style i wanted, and then checked out. People revisit this style of service. Very ineffective for customers like myself who know what we want and want to be in and out.

I love these shoes. Matthew the manager was very helpful and I recommend this store to everyone…read morewho wants quality footwear.

Great new manager matthew. He is wonderful and he promotes a great shoe company. Great shoes for…read morediabetic patients. See him for a comfortable shoe fitting and great customer service. He is the best.

have always shopped here but very disappointed in my experience today.I am a frequent flyer. I got…read morea gift and had a gift receipt but they would not take it back because the person who purchased this took off the clothes tag. The gift receipt was there and it had never been worn. they didnt take it back. very poor customer service, will not shop there again. I would have been happy with store credit.

Now my better half is the one whom usually frequents Lulu however lately I've been joining in as…read morewell. I am a big fan of the men's shorts (only thing I've owned from them thus far). The colors are always nice and this store for my first experience seemed very nice. The staff today came up greeted us as soon as we came in, offered help by 3 different people. Had our clothes selections brought to the fitting rooms while we chose more things to try on. Had some good small talk, couple laughs and the lady came out with a cute fit. Store was clean, AC was bumping. There's seating for friends and family who might be waiting for you to try your items on. Parking is free in the area. Lulu pricing is known so that's no shocker, and the outlet style prices are only found maybe on the clearance rack near the fitting rooms.

I am taking the time to write this for what was CLEARLY a one star experience, however, I want to…read morediscuss the second star first. Some months ago I was looking for a particular cosmetic item. I wandered into Neiman Marcus and was greeted by staff at the front of the store. They didn't have what I wanted but they were charming and friendly all the same, and although I didn't really go into Neiman enough to review then, I want to give credit where it is due. This weekend, however, I was on a mission. And that mission was shoes. (Granted, it's often my mission, I even have a blog about shoes.) I was not my finest. It is THE MALL. So I shunned my Feragamos for some comfy Rockports (if you want to wear those stilettos you love so much in old age, you don't want to wear them ALL THE TIME. Your feet with thank me) and did a little couture-a-thon. I love the Natick Collection, on whole, because you can visit all of these high end shops and departments stores without looking and acting like a snob and still receive genuine, warm customer service. Except, apparently, at Neiman Marcus. The "gentleman" in the shoe department did not acknowledge my presence, despite the fact that I was lingering and checking out shoes for a while. I didn't expect attention right away, as he was catering to another woman when I walked over, but when another woman appeared some time after me, in a perfectly pressed shirt and Tory Burch flats he IMMEDIATELY flitted over to her and asked if she needed any help, abandoning the first woman. Um. HELLO. I'm right here. It was a very "Pretty Woman" moment. I looked over to him and the look he shot back at me felt like disdain. This, of course, was hysterical. I really hope this guy makes commission, because I spend more on shoes than some people spend on cars and houses. I headed over to men's where my shopping companion was having a much friendlier experience and told him the story. For shame, Neiman Marcus, for shame. Additionally, the selection was very sparse. Only a few pair from any given designer, and, in many cases, not the most recent offerings from that designer. Did I mention my obsession with shoes yet? Anyway, I won't be back. Ever. PS Dear Shoe Guy: You sell shoes. Get off your high horse. Also, you are WAY too old for that hair. (In other news, I CLEANED UP at Nordstrom.)

Neiman Marcus at the Natick Mall is a exceptional location. We do not have a Neiman Marcus outside…read moreof the Natick Mall and Boston for the entire state of Massachusetts. For this reason, it is a long drive to get to Natick and shop there. It was well worth it, we were warmly greeted by a very attentive Victoria in the fragrances section. We went in knowing exactly what we wanted although she insisted that we keep a open mind and try the scent of other *creed* scents. We tried them, and were pleasantly surprised as to the variety. Victoria was excellent, engaging, and courteous. Customer service is difficult, Neiman Marcus clearly has the training down as i did observe all other representatives performing the same routine with lots of attention and quality. Previous reviews and lower star reviews have a common theme, and it is that the person feels as if net-worth dictates treatment. That the representative or the staff must cater to your arrogance level. "I have this, i spend this, therefore you should treat me better than anyone else" It's absurd and toxic to the community.

I came here looking for a pair of shoes for a special occasion. Dan helped me out. This guy is a…read moretotal sweetheart; not only did he offer me great advice while looking for a new pair of heels, he helped my mother out, too. She tried on a pair of shoes but found they cut into her heel. Dan called a cobbler, had the shoes fixed, and called her to let her know that they were pain-free and ready for pick up. She loves her new kicks, like, more than she loves me. Dan is a total gem, and I recommend you ask for him. He knows his shoes. He also knows fashion. He knows his stuff in general. And, he's totally approachable and nice. I'd come back any day.

When I planned a last minute trip to St. Thomas this winter, I needed to find some fun sandals to…read morebring to the island. I stumbled across All About Shoe's Final Sale section and came across a unique pair of sandals with little crystals along the top- and was sold. The first night I wore them in St. Thomas the crystals started to fall off and so I carefully put them away and brought them back to the store upon my return. The owners mom was working that day and said she couldnt do anything for me. When I inquired about who could help, she said no one. These were a final sale. And Dan, the owner was in NY. I asked if she could call him, and she said no. She was absolutely not willing to do anything for me, and even told me there that I could still wear the shoes without the crystals, that they wouldnt "hurt" me. I was dumbfounded at the lack of customer service. I will never shop there again! What a waste of money, even if half off the original price!

After having kids, I realized almost nothing in my closet fit anymore, so I ended up donating or…read morethrowing out most of my wardrobe. I decided to start fresh at Aritzia after hearing great things about their clothes and customer service--and I was completely blown away by my stylist, Diana. I think I tried on 50+ pieces over the course of 3-4 hours (I know... I'm a little crazy, and I shop like it's an Olympic sport ), and Diana was incredible from beginning to end. She gave honest feedback, suggested perfect pieces to pair with tops and bottoms I liked, and patiently ran back and forth countless times to grab different sizes and colors. She was also incredibly organized, keeping track of what I was buying in-store versus what would be shipped to my home, which made the whole process so much easier. Toward the end, after I'd gone through everything I picked myself, I asked Diana to surprise me with items she thought I'd love. She absolutely nailed it. Every piece she brought matched my style perfectly. She somehow understood exactly what I was looking for--even when I couldn't put it into words. Shopping is usually stressful for me because I'm not very confident when it comes to fashion, but Diana made the experience genuinely fun and effortless. I walked out of the store much poorer , but also incredibly relieved and excited because I finally have a wardrobe full of pieces that make me feel confident. If you're shopping at Aritzia, I can't recommend Diana enough. She's knowledgeable, patient, has an amazing eye for style, and truly goes above and beyond to make sure you leave feeling your best.

WOOHOO, ARITZIA HAS FINALLY ARRIVED TO LEGACY PLACE & I'm here for it!…read moreThey recently opened a few days ago & the store is MASSIVE... I think even bigger than the Burlington Mall & Prudential locations!! Great selection & inventory of items, ended up getting a Sunday's Best white tee + a Cozy Sweatfleece Boyfriend 1/2 Zip Sweatshirt. They're located right by the Showcase Cinema & plenty of parking available in the open lots or can park in the garage, free of charge.

L.L. Bean, an amazing place to get some winter outdoorsy gear!…read moreThis store location in Legacy Place, Dedham, is enormous with 2 floors. They've got water bottles, shoes, and outdoor recreational equipment on the first floor & on the second floor they have a mix of women's, men's, and kid's clothing. I adore their duck boots, a must for the winter time... specifically their shearling-lined insulated model. Incredibly warm, perfect for snow days. Their "wicked good moccasins" are incredibly comfortable and I love wearing them in the fall/winter time. I've definitely gone through several pairs. Backpacks are super nostalgic; I had mine with my initials as a kid haha, honestly I would get another one. Good quality, got about ten years of use out of that backpack & it allowed me to carry 5 heavy textbooks and some more.

I personally like this location, store is always tip, top, shape! Everything is organized,…read moreclothing, camp gear, boots and hikers, whatever you're looking for they have really. Them and REI kind of remind me of each other. I can always walk around and look at different things. Checked out some jackets, and slippers! The water bottles for some reason had a lot of scratches on them etc so passed on those but all in all always a great spot to pick up a gift or two of something practical. Pricing is on par with their competitors, usually don't see too many sales or promos outside the sales rack. Will be back!