St. Regis strikes again!!! Arguably one of the most…read morebeautiful and luxurious property from Marriott, The St. Regis Bal Harbour Resort and Residences exceeds all expectations and provided the most unbelievable experience any hotel stays can offer. I booked 3 basic rooms with points, days before check in we were upgraded to TWO-2 Bedroom Royal Suites, both Royal suites were high floor ocean front with amazing south beach views, at check in I told the the hotel they can keep the third room, cause with the two-2 bedroom Royal suits we basically have 4 rooms already I do not need the third room which they also upgraded, I told them I was not worried about the points spent and let some other guests enjoy the third suite, the hotel actually cancelled my third room reservation and returned all my points, these 2 royal suites have a combined value of $8,000, I was super happy about this upgrade. Everyone and everything at this resort was perfect, from the beach attendants to pool servers and all staffs, everyone was very attentive and friendly. All kinds of complimentary treats throughout the day like champagne and free ice cream, treats by the pool often and pictures by the beach Welcome gift was breakfast for all guests, hand wrote welcome letters, huge fruit baskets and sparkling water was delivered to the room by our butler. Oh did I mention the house car was a $300k Bentley, the house car took us to dinner and back with ease. This resort is everything a luxury resort should be, we have been to all kinds of top tier resort from Marriott and Hilton, The St. Regis Bal Harbour Resort hands down is the best of them all

It's luxury and has all the expected attendants and amenities. There are abundance of Zionists…read morestrutting around so maybe it's owned by them? I'm not impressed as I used to be by luxury and extreme service for your every need. But I had a lovely time with my friends and the price tag is a pain but oh well.

Hi everyone, I…read moremyself in Hospitality so for that reason, I wanted to share my experience during my recent travels. At the Ritz-Carlton hotel bar, I ordered a coffee and asked if they had any croissants . Tania!! The staff member informed me that croissants weren't on the menu. However, she offered to check the breakfast area across the hotel to see if any were left over after breakfast hours. I told her that either plain or chocolate croissants would be fine. She left to check and returned with a plain croissant. To my surprise, she also brought some butter and additional chocolate so I could make my own chocolate croissant. It's the little things that matter!

Came here for our first trip with our 7-month-old and this did not feel like a 5-star experience,…read moreespecially at $1,400+ per night. We did get upgraded from an ocean view room to a coastline view suite and appreciated being able to choose between the two at check-in. Even with the upgrade, the stay didn't live up to expectations. The biggest issue is that the property feels dated and poorly maintained. In our room alone there was peeling laminate in the bathroom, likely from the tub faucet spraying toward the window, a shower that never got hot enough, and on our last day the closet door handle literally fell off. Not what you expect at this price point. Service was inconsistent. We walked into our room at one point and found housekeeping sitting on the couch. Valet was also frustrating since the parking attendant couldn't clearly direct us to visitor parking, so we ended up paying for valet every day. The hair dryer was low quality with only one heat setting. I use a salon-quality dryer at home, but even compared to some 4-star hotels this felt like a downgrade. Small detail, but it adds up. Food was mediocre and overpriced. A $22 piña colada mocktail was basically a slushy. Nothing we had stood out in a good way. The pool area is smaller than expected and not particularly nice for a resort like this. We were expecting more, whether that meant a larger pool, a second pool, or something more elevated. The beach was the highlight. Chairs and umbrellas were included in the resort fee and the staff there were genuinely warm and attentive. There was also noticeable construction noise and sound from the nearby bridge, which took away from the overall experience. The blackout curtains didn't fully close, which made it harder to get good sleep with a baby, and the balcony furniture felt minimal. Overall, this felt like fake luxury. The branding is there, but the experience doesn't match. Not worth the price and we would not stay here again.

The rooms are very tiny and very expensive almost $700 per room per night the furniture all rubbed…read moreoff and very sticky. The carpet is all stained. No place to put anything special if you are shaboss observant and you want to eat with your wife in the room and not pay the 600 exorbitant fee for two Shabbos meals that the hotel provides there's no place to sit and eat no place to put a griddle for Shabbos a tiny refrigerator that cannot hold anything in it I have to pay extra to one of the Bell boys to go find me a refrigerator that I should be able to put in my Shabbos food Porch is full of spiderwebs. Nothing to see even though it's on the Bayside water smells from fish. At night. They charge you hotel fee $150 even though you don't use anything you can't even use the pool for Shabbos because you're a observant and they charge it for you. Valet parking is very expensive. It's $40 a day. The only good about this hotel is if you are observant that you have a way to pray Shabbos, don't waste your money and go someplace else for that money maybe an Airbnb Also, the breakfast is nothing to talk about not enough bread very slow service no assortment of sliced cheese No cake, no pastries even though the breakfast is free I had better breakfast in cheaper hotels

The carpets in the room were stained and the room was musty…read more Breakfast buffet was minimal at best. Vinegary, sulfur smelling eggs. Many children just grabbing things- no manners and parents didn't seem to care.

I've stayed at many luxury properties in Miami, but the Four Seasons at The Surf Club is in a…read moreleague of its own. It manages to feel incredibly exclusive and serene while being just minutes away from Bal Harbour. The design is breathtaking--they've perfectly preserved the historic 1930s clubhouse while adding these stunning, glass-walled modern towers. Our room had floor-to-ceiling views of the Atlantic that were worth the price of admission alone. The service is classic Four Seasons: intuitive, professional, and warm. Whether we were at the adults-only pool or using the house car service, the staff made us feel like the only guests there. It's quiet, refined, and the ultimate escape from the typical South Beach chaos. 10/10.

Cutting corners. Food quality has gone down and service. Feels more like a cruise ship experience…read morewith Philippino staff that don't understand a simple request such as half n' half or how to pour coffee. I ordered their French toast which I love, but that too has changed even though they currently showing on their Instagram stories their classic version. Beautiful property but with cruise ship staff. It cheapens the experience.

Love the hotel with nice people , cute pool bar and a peaceful beach experience. The beach & pool…read moreambience is perfect for a true beach getaway. We loved the balcony with beach views. The vibe was amazing. We enjoyed walking to the upscale mall for food / fine dining. . Outside of the hotel, the area of the mall is very congested.

Very dated hotel. Pool was Broken when we checked in , I feel we should have been notified ahead of…read moretime . The room was clean . The chairs on the balcony were old and stained .

Amazing location great staff!…read more We stay here every time we come to Miami Beach! Love the option to go to the beach or just hang out at the kid free rooftop pool :). Also the rooftop across Collins at the other tower is wonderful.

Based on one visit. For a hotel of this price, I expected more…read more Pluses (+) *Beach access on the Atlantic *Multiple pools and rooftop bar with view of Miami *Rooms:Private balconies, Larger in size, Comfortable pillows and bed and Double bathrooms with tiled showers, luxury feel. *Generally friendly staff Minuses (-) *Slow check in *Room not ready upon arrival (we were a few hours early but many in our group did not have rooms after the check in time). *Breakfast was not as smooth as expected, and a bit annoying to tell the room number for seemingly no reason as it has to be written on the receipt anyway. *Long elevator wait times *High prices for anything *Tip included and then blank for additional tip. I stayed as part of a corporate event and stayed four days and three nights. A large conference room and several smaller rooms were rented as part of the event. We ate breakfast there each day and ate dinner one night and lunch on two days as part of the event. The food was generally pretty good. The lunch and dinners were buffets, the breakfast was table order. Our breakfast was confusing with three people stopping by and we were asked our room number multiple times including when we arrived.....only to have to write it on the receipt. Complete with included tip and a blank for another tip if we chose. Elevators wait was long as there were only three. Pluses and minuses capture the stay pretty well. Look around for other hotels before booking and compare overall ratings vs cost.

Wanted to go ahead and share my experience with this hotel very nice. Mr. Kaan was very supportive…read morein my needs and made sure that I was comfortable with my room and because of being a disabled vet he went ahead and gave me 50% off of parking, which I thought was very sweet and thoughtful. I recommend this hotel.

I have too wait 15mins for a towel not good service…read more................................................................................. I can't believe this

Great location. Nice amenities. I would have liked the rooms to have had ceiling fans. In the guest…read morebedroom there is no closet. Where the dresser stands should have been an armoire where you can hang things and have drawers. Lighting inside the rooms is dark at night. Needs brighter lighting. Everything was easily accessible. I would stay there again if they made the changes.

This is my 4th or 5th visit over many years. This time is my visit to Miami and stay two nights…read morehere. The next door building that collapsed is clean and removes to foundation. This building now has clear view to the beach. The parking is valet. You have to paid a fee for unlimited withdraw your car. The facility has swimming pool and hot tub. This facility locate on the sun deck. The sun deck also has furniture for sun bathing. The lower part of the building has sand volleyball court, BBQ station, hammock and more. The ground floor building has exercise room. The facility has direct access to the beach. They also can provide two beach chairs and a table.

"While the location was great, the staff's attitude was poor. The front desk staff seemed bothered…read moreby our questions and lacked basic customer service. Afternoon shift front desk female staff she was very rude. I checked-in January 27th I suppose to check-out Feb 3rd but I checked-out Jany 29th. The interaction was so unprofessional that I checked out. While the room was clean, the service was disappointing. I approached the supervisor, regarding specific issue, and they were dismissive and rude, failing to address the problem. This unprofessional attitude significantly impacted our experience, and I expected better service for the price.". This place is mad weird. The front desk staff has zero customer service skills, zero professionalism, and clearly no accountability. A hotel can look nice, but if the people running it behave like this, it's not worth it. I would never stay here again and would not recommend it to anyone who expects basic professionalism or respect as a guest.

I paid for valet parking and upon arrival was told there were no parking spaces left at the hotel…read more How does that happen? Was told to park car at outside public parking for a fee. The front desk was quite rude. The room had a small toilet seat in a larger rim. Couldn't raise seat without getting my hand all over it. The bedsheet didn't fit and was rumpled. The breakfast is a joke. They literally ran out of spoons and almond and soy milk. Couldn't eat cereal. The pancakes were like cardboard. Use to be nice hotel. No longer.

Amazing restorant ! I give the First place for food and meal quality and delicious in all…read morerestorants I visited in Miami All food are made with top level cooking professionalism and experience I also stay in Surfside hotel few times and even I stay in other hotel I always prefer to get breakfast and dinner in La Plage restorant The all servants with friendly manner servicing each clients I very like Norma and she the best ! I ate Salmon and other meals - it are very Delicious

We walked into this quaint little restaurant in the Grand Beach Hotel. We lived close and yelp told…read moreme that they needed reviews of the restaurant. Here we are, sitting right next to the beach. Comfortable and great color coordination. The sound of the waves and the ocean breeze were hypnotizing. We got waited on by Valeria, very attentive girl from Ukraine. Very knowledgeable about the menu and the foods. We opted for Ceasar salad and their cheeseburger, fantastic. With home made croutons, fresh Parmesan cheese , we also savored the cheese burger to the max . I high recommend this restaurant. Just make sure you accommodate for parking.