The Review should just start and end by saying " Justin & Christian" Period. Great team! I have never had customer service that great 3 days in a row. Called Balans on Wed. evening 10/21spoke with Christian the energy through the phone made me super excited to see what they had to offer. Upon arrival, Christian remembered who I was sat us in the most beautiful seat there - Outside where the patio furniture is. Due to COVID, I was nervous about going out- However, temperatures were taken at the door after being sat- our waitor JUSTIN!!!! handed out purell wipes to cleanse our hands.. He polietly but so ever gracuiously asked that we wash our hands... We ordered the White Gummy Bear hookah as well as the Bottle of Chianti. It was Half off wednesday for bottles also was my birthday night so thankful to them for making my birthday so perfect. Ohhh and even better your glass of water // your beverage of choice is never empty- the bottle we bought stayed at the table however Justin came by periodically made sure our glasses never went dry. I SO LOVE HIM. By the way, for someone only working there two-three weeks or so... Baybeh you got it. Big things for you in the future. On my 3rd visit saturday night it was so packed I couldnt get Justin as my waitor super bummed about it --- but yet Justin still found a way- he still came by the table to check on us- the bar was super busy we ordered shots about 30 mins prior to -- he was like Oh no- I got you boo.... he went to the bar and not even 4-5 min later he had our shots out and ready to go.. Our Hookah ran out of coal he went and got us coal himself and still handled his tables as well.. The amount of energy Christian & Justin have is off the charts truly the DREAM TEAM- SO off the charts i decided to come back a second time & then a 3rd time within the same week. I am Flying back this weekend to see them again! I literally told my friends lets fly to MIAMI to go to Balans to see Justin and Christian. -- FYI management is also amazing he walks around as well ..so if you need him hes not too far. BTW the music is a great Mixture! --- I love house music so overall they won me ... My first trip to MIAMI and I was wow'd made me come back 5 days later.. Balans might see me every weekend! See you guys soon! read more

Great service, great hookah! I'm so glad that I got to chance to visit this excellent place!!! Staff is so friendly and welcoming!!! I tried hookah lemon and tea, berries, guava and mint, PERFECT!!! I recommend this place to everyone who are into hookah or wants to try for first time you will receive great experience! read more

This is a nice chill place the food,drinks are good and waiters are nice but the hookah is not the best and a little over price

Didn't accept the voucher after I paid for it. Manager stated they did not accept vouchers on holidays despite there being no disclaimer on the voucher itself. Very petty for being only ten dollars. Cheap place. Don't spend your money read more

Came here after a visit to wynwood walls and it was a nice place to wine down. Oleg was very attentive not to mention great to look at. He kept the hookah flowing and if we had an issue he would def fix it. A must visit. Nice ambiance read more

I never write Yelp reviews but I felt compelled to share my experience. The service was pleasant until I got the bill, where I was charged $8 for a bottle of still water that I did not ask for. The surrounding restaurants ask the question "sparkling or still" when asking about your water preference and if you ask for still they give you still tap water, unless otherwise specified. When I received my bill I asked my waitress why I was being charged without being informed of the charge and she shrugged it off and sent over a manager. Usually restaurant management is there to bridge the gap between customers and servers but this manager was extremely rude and said it was literally on the table in front of me so I should have known. The fact that I was being charged for water was ridiculous, but the response that I received from management was even more surprising. We didn't receive our entire order, even after asking multiple times where the rest of the food was throughout the two hours that we were there. Do yourself a favor. This place is extremely over priced with bad food and even worse service. read more

I was visiting in Florida and decided to dine here with my friends and for hookah. The food was great, I had no complaints with the food. However, their hookah is way over priced (around $50 for a hookah with a grapefruit head) and it didn't even work right. Considering back in NY/NJ I get two good hookahs that already come with a grapefruit head for the same price as their one lousy hookah was a no for me. When we called over the girl who was in charge of the hookahs to tell her our hookah wasn't pulling right, she told us we had to hold the pipe down into the base to make sure that it pulls right. I guess this place would be good for people who have either never had hookah before, don't go regularly and just want to instagram a picture with it, or don't know what hookah is. I think I would maybe come back for their food if I was in the area, but I don't think I'll ever come back for their hookah. read more

Great environment and drinks. Too expensive prices, I mean 46$ a hookah? What is this?!

We had a great time here, the russian hookah guy Oleg is the man, he knows how to provide excellent service.

We were beyond pleased with our experience at this hookah bar and restaurant. The hookah man, Oleg, went out of his way to ensure that our experience was good. He even let us change flavors halfway through free of charge. Drinks were delicious, and although we only ordered appetizers they were delicious! We sat out back on the patio and enjoyed the comfortable chairs and people watching. I loved this area in Miami and would recommend Oxygen to anyone traveling or living in the area. read more

This place is the worst the service is poor at best, the hookahs are dirty and don't get me started on the cleanliness of the bathrooms. The manager has a worst attitude than the employees and instead of being helpful they pretend there's nothing wrong with the establishment. read more

Oxygen hookah lounge it's the best place in Miami to smoke hookah and just rest with friends .i try hookah on pineapple and I like it .service is amazing ) also they have litchi mojito witch is very good ) I recommend this place read more

Oxygen Hooka is amazing!! The absolute best hooka in miami!! Trust me if you try the Oxygen Hooka once you will know exactly what I'm talking about...my friends and I love it and it's our favorite happy hour spot! Plus the staff and mgt there is super friendly always a great vibe and a fun time. I highly recommend Oxygen Hooka to everyone!! read more

This place has the worst service in the world. I normally would never leave a bad review about any place to be considerate but this experience has be thus far the worst. From the host to the manager idk who was worse. They are obnoxious aNd rude. I've sat down and watch other tables that sat after me receive what ever that had ordered . It's out right ridiculous and not even worth coming out to read more

This place is pretty great. It's a hookah bar and restaurant in one. There's a place where you can sit in door (which most of the current pictures show) and place with tons of couches and tables you can sit and people watch (next to Starbucks). The person in charge of the hookah (he was a Russian fellow) was a pro. He set us up and made sure it was too our liking! Also the drinks are strong and the desert menu is kicking. read more

This place was a good spot to eat and the hookah was great. The customer service was superb. Our waiter Manny was great and the hookah guy was very good as well he made sure our hookah was hitting right and constantly checked on us. I definitely will return when I come back to Miami. This is a must visit if you enjoy hookah and good drinks. The drink prices were very reasonable as well. read more

The hookah is sooo overpriced. The service is ridiculously bad. We waited forever on everything and had to ask 4 times for a change of coal. The hookah is mediocre at best. There are so many better bars dedicated to hookah. The ambiance is nice and the bathrooms are definitely the coolest thing about this place, the glass door becomes opaque when you lock the bathroom. The food was also mediocre and overpriced. The waiters just gather and talk or laugh at things on their phones while the customers wait. The drinks were alright. Bottom line if you're looking for a place to have drinks with a chill vibe with hookah as an added bonus and don't mind the super slow service and the fact it's double the price here as everywhere else, than sure. If you're looking mostly for hookah stay away. There are places that although not as glamorous are authentic Mediterranean with amazing hookah, amazing service, great food and half the price. I just wanted to go home the entire time I was here, and it takes a lot for me to complain about a place. read more

Honestly one of the best hookah spots I've ever been to and I've been to many! Miami doesn't have a lot of good hookah spots where they actually make good hookah that doesn't burn easily or cost an arm and a leg. This place was just amazing. Such nice servers and wonderful people making the hookahs. Very pleased and would definitely go again!! read more

The best hookah we had in Miami!!! Oleg knows how to make a hookah. We from nyc so we know hookah this is one of the best spots here. The hookah is worth the wait. You don't feel the coal only taste the flavor. Great spot!! read more