Worst place ever they will tell you parts need to be replaced when they really don't need to be. Wheels needed to be balanced and the mechanic came back saying I need $1000 worth of work these people are crooks STAY AWAY!!!! read more

Drove over an hour to look at a car from the website only to find out the website was out of date. Sat down with a sales guy to see when the model would be in stock again. While looking up the next shipment I asked a question about model years, he said it could be either one, it was due to the chip shortage, that China caused it, and China released COVID to hurt the US economy. I stood up, said that was racist and ignorant, asked to see a Sales Manager, was told he was eating lunch, and walked out. read more

Beware Run deceptive I am replacing my leased sorento I was emailing this place and they offered me a great price told me they wouldn't charge me for a dent or over mileage on my car They also said they would put a remote started in my car The salesperson Tom was really nice and went out of his way to help me It appeared they were going to give me the price we agreed on in the email. Was told they would not put in a remote starter I waited over an hour to see the finance guy and that's when the trouble began They added ten dollars to the price for a 15 thousand mile lease The finance guy demanded first months payment even though I had put two thousand dollars down he then wanted a check for the entire sales taxes even though they are normally charged on a monthly basis then he states there were other charges. The end result almost 80 dollars per month higher then quoted in the email. I was then told I would receive a bill for the dent and the overage on the miles.thats when I said no The finance guy came in and didn't remember offering me any deals and I read his email back. I told them another dealer was going to take my car and offered me the same deal. They then offered me the same deal I said no I told I told the first place if this happened I would deal with then. The finance guy Paul told me I had a contract with them, I hadn't signed any contract I then told them I don't trust them and I woud not buy a car from them I got my deposits and left thinking there is four hours of my life I will never get back I would advise anyone to avoid this place They don't honor their word they tack on extra money and the way it's done it's after you agree to buy the car then they tack on more money it's deceptive read more

I lease a new Kia Sportage and it's the best car I ever owned.All wheel drive wonderful ride compared to the Toyota Rav .The owner Bob Jr. personally worked the deal with us and the sales person was great. I went back to the service department and was treated very well. I recommend everyone to get a car from Baldhill Kia they truly are real people. read more

Beware!! This place is worse than any other dealership I have ever dealt with. My wife and I had a recall on a part in our Sorento, so we drop the car off at 10 in The morning. Around 3 in the afternoon we call them back and they are still not done. They call the wrong phone number, which we have told them is the wrong number, and leave a voicemail. They said they cant fix it tonight, because they cant get the car to idle in a safe range. They refuse to give us a rental car for the night, but say we can take the car. These people do not car about their customers, or their safety. They only want your money. This dealership will do everything they can to nickel and dime you. Please go somewhere else, do not give them your money. I promise you you will regret doing "buisness" here. I wish I could give negative stars. read more

Great price. Disaster after that. Car delivered with dirty windshield and back window. Plastic still on seat belts etc. Salesman had no clue on electronics. Tires overinflated to 50 lbs. Supposed to be 33 lbs (no rubber meeting the road) Told that Salesman was old school and had no knowledge of vehicle. Came to buy but was pressured into taking delivery same day. Talked to owner after no response from General Manager. Since I was in Mass. nothing they could do about free oil change to make up for it. Never have heard from owner again. Is this what a $39,000+purchase buys. My wife's Honda had better delivery service. If you're looking for attention to detail, go elsewhere. read more

Wow, no appointment necessary for an oil change and a 20 minute wait with a completely professional and friendly staff from the cashier to the service people. Also, with online discount coupons can;t beat the price, love the place!!! read more

Bought a new Kia Sorento here and love it! We looked at several makes and models, generally experiencing the same unsavory 'salesman' tactics. Not at Bald Hill Kia, though. We were greeted by Bob (the owner) and his gentle, lovable Great Dane (Able). We were then helped by John. Bob and John both had pretty impressive product knowledge! They helped us figure out exactly what we wanted, which wasn't on their lot. Negotiating a price was a painless, fair, no-pressure experience. I honestly feel they were more interested in getting us what we wanted than trying to convince us to take something in stock. I will go back again. And again. Thanks, Bald Hill Kia!! read more

Seriously, love our Sorento, our 2nd car there ,since 2017 bought a new Soul +, gave to my wife's 89yr old mom, Big Problem at Bald Hill Kia !! is 1/2 the people there are great, the other 1/2 do not belong there !! was interested in a new Seltos, but am seriously considering a new Hyundai Tucson , or Santa Fe, Hyundai dealers seem to have a better rating ! read more

Don't trust these guys. I negotiated a lease with them online but when I went to pick it up, no deal. I drove 90 minutes to the dealership. When I arrived, the sales manager Matt informed me that I would have an additional charge on the monthly payment for taxes. I explained that the negotiated price included taxes. He kept arguing with me but I had all of the emails to prove what I was saying. The argument went on for ten minutes with me threatening to walk if they wouldn't honor the agreed upon deal. Matt disappeared for a full ten minutes leaving me standing there. When he came back, I showed him the emails that documented the agreed upon price and what was included - including taxes. After seeing the emails, Matt informed me that the car had actually been sold that morning. Really? Is this the oldest con in the book? If it was sold, why were you haggling with me about taxes? If it was sold that morning, how come I received a confirmation email from the dealership at 2:45 that afternoon? If it was sold, why was it sitting right there by the door with no SOLD or HOLD sign on it? I went out to my car to cool off. Went back inside and this time met with the owner. He dragged out all of the excuses in the book, "showed" me that there were no other cars like it available anywhere, but then offered me a deal on a more expensive model. I believe that's the old bait and switch. While it's certainly dishonest, I believe that it's also illegal. Don't stay away from this dealership, run away. Or you too can be ripped off. read more

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Just my online experience with the "Chat person" should have made me realize this wasn't going to be a good experience. I have recall notices and the Chat person responded that someone would be calling me back. They never did. That was after "chatting with the chat person for over a half hour" That was over a week ago. Today I talked to the service department in person it was worse.... the man who took the call was completely rude and degrading. He would continually interrupt and talk over me. He wouldn't take my information about the recall notices and he said he "couldn't put me into his system until I actually showed up for the service in person". It was like I was putting him out to try to set up an appointment. I hung up and contacted Kia of Dartmouth, they were the complete opposite. They took my information about the recall notices, set up an appointment (over the phone) and were so pleasant to deal with. No thank you Bald Hill Kia. read more

I am in my early 20s and had an unpleasant experience with this dealership. As soon as i signed for the car all the courtesy went out the window. I was told my car would be ready to be picked up by 4 and when i got there at 4 i had to wait an hour to drive it off the lot. After finally getting the keys to drive away I realized i had less than a quarter tank of gas. I spent over 25,000 on a car and they couldn't even spend $50 to fill my tank! I had to stop for gas on the way home. After getting home, I realized my car didn't have an owners manual in the glove box. The next day I tried calling my salesman Joe, and was only able to leave a message. He never returned my call even though i've called back 3 times since. I do not know if it is because I am a young person not from Rhode Island that made them treat me so poorly or if this dealership is simply only concerned with getting my money. Either way I was very disappointed with the way I was treated. I would have gone back in to ask for them to fill my gas tank but I could not wait to get the hell out of that place. read more

I went here a few months ago to look at Optimas. When I wasn't approved, my sales individual decided my needs were not important, and went ahead and checked my credit for a car what I hadn't even looked at in the lot. When I told him I wasn't interested in that vehicle, he brought the woman from finance out to tell me that I wouldn't find anything better anywhere else (false, bought a car from Balise Chevy the same day at a better rate and newer vehicle). Needless to say they were just trying to force me to buy a car. Good sales individuals look to address the needs of their buyers; maybe you should consider sending your individuals back into training so they can relearn the fundamentals of sales. Then, you would sell more and wouldn't have to overprice all of your vehicles. read more

Found a fantastic vehicle on the website yesterday. Called ahead on a Saturday to ask about it, received a text confirming my phone call and the dealership's address at 4:06pm. We arrived at the address at 12 noon the next day (opening time on Sundays) and were told the car was sold on Saturday. It took us an hour to get there and a very miserable hour to get home again. Now I have a story to tell about Bald Hill....all about incompetence, inconvenience and disappointment! I would run away from this establishment now. read more

We didn't actually buy a vehicle from them but it came down to their Turbo Optima and a VW CC, we went for the VW. I did a whole bunch of shopping when I went to them and they were very nice and easy going. If you want a Kia or just thinking of getting one, come here. read more

Recently bought a used Subaru from here. Joe was my sales person and he was awesome. I told him what I was looking to spend and he accommodated me. He didnt try to up sell me, or put me into something I couldn't afford. He lit up when he noticed there was a Subaru on the lot in my price range. The car is in great shape and they did an amazing job with the little bit of work it needed before I took it. The only reason why this isn't 5 stars was because of the Sales Manager. There was a typo with the paperwork and I had trouble understanding what they were doing. Joe and the finance manger were polite and walked me through it, however the sales manager (name was Ben or Paul I think, I forgot) was a complete asshole. Very condescending, bad attitude, and overall no customer service skills. That must be why they keep him in the back. The finance manager said it was because he was having a bad day, but thats no excuse to act like that to someone who is dropping thousands of dollars on a car from your business. Don't let that deter you from buying a vehicle here though, because the experience besides him was great. Ask for Joe if you go in, you wont regret it. read more

Had a problem with one of the tires on my 2015 Optima. It had a bubble on side wall. Dealer told me it had to be replaced to the tune of 268.00. No warranty no sorry said car hit pot hole. Well o would like to use his crystal ball to play lottery. Second Kia with tire problems. This is the last one for me. Plus every dealer Kia has is terrible at service. read more

Great experience. We went in knowing what we wanted and what we wanted to pay. Adam was great as was John who was a brand new sales rep. It took a few days, 2 visits, and a couple of phone calls because we were torn between 2 cars from 2 dealerships. Ended up going with our Kia Soul because Adam listened, met the price we wanted (thanks Jen!) and got is exactly what we wanted. No pressure! Thanks guys! I would definitely recommend Adam if you're looking for a car. And John too if he's ready yet. read more

I had two cars from this dealership and my hat goes off to Frank V , great service all the time from him. Highly recommend going through him when looking for a car/truck read more

Put a deposit on a car for my son and left it there for the weekend to get everything settled, I come back for the car and it has 250 more miles on it. The owners wife decided to take the car that I had deposited for a little joyride over the weekend. Then I get home the car leaks oil all over my driveway, had to bring it back to get fixed after having it for one day! Not to mention that my driveway (sealed last summer) has a gigantic oil stain on it and my grass is all burnt along the driveway from oil runoff. Buy a car from anywhere but here! read more

We test drove our first Kia Sorento Saturday. Liked the car very much. We can see why the latest Kia reviews are so good. John was our Sales person. He was very informative, knowledgeable, easy going, and most of all not pushy like some sales folks can be. If you're planning on looking for or buying a car there, ask for John. I gave the review a 3 Star, because of the dealership. We had to wait a while since the cars were not filled with gas to test drive. We had an appointment to see Sorento's.....? John's attention, knowledge, and time spent with us with the vehicle deserves a 5!! read more

Leasee BEWARE: I leased a 2015 Optima and the 3 year lease is up. Deciding to purchase the car I was told by the dealership that an "administrative fee" of $750 was payable in order to get the car title transfer from Hyundai Leasing. I asked where this fee was featured in the original lease package and of course it was not. Apparently this fee is for the 'dealers time" to administer the transfer determined in a sales meeting 2 years ago. A notice should have been sent to the client. Guess what I had to request to Hyundai Leasing 3x to get them to send a simple form to the dealer. When I spoke to Joe the salesman he was adamant about this fee and got so impatient with my questions that he finally said (go somewhere else I will no longer assist you because I do not get "paid" on lease buy-outs.) How's that for customer service.... Clearly not client centric you should consider any other qualified Kia dealer. read more

Truly awful customer service experience. Some of the most rude, unprofessional employees I've ever encountered. Also told me I needed over $1K worth of work on my car to pass inspection which in the end I did not need. They did not care about me as a customer at all. They were dismissive and rude. Please save yourself the time and frustration and do not take your car here. read more

Awful experience !!! Had warranty work done, overcharged. Politely asked to speak witha service manager, told NO! Really?!?! Zero customer service skills. Just needed an explanation for the excessive charges of a covered item. I can't give zero stars . Want a Kia, driving 20 miles not to go there. read more

Bought my 2012 Kia Sorrento from this dealership in 2013. Was led to believe it had a 100,000 mile warranty. Brought it to service department for oil leak and was told I only have a 60,000 mile warranty. Totally mislead and would never purchase a car from Bald Hill Kia again! read more

We purchased a 2011 Kia Sorrento with 60k on it for about 18 thousand. The buying experience was ok, Chris the sales guy was laid back and everything went well. A little less than 2 months later the car started leaking A LOT of oil. A quick internet search turned up a faulty oil pressure sensor. It's a very well-known problem and when I called the dealership to tell them my problem, they knew what it was right away. We brought the car in to get fixed as it was not operable. We were quoted $500 for the work. As you can imagine I was less than thrilled about spending $500 on a car that I just dropped almost $20 grand on less than 60 days ago. I thought they would be willing to work with me. Nope. I asked for help, anything really on the cost of repairs, a rental, anything. I was pretty much told used car, too bad. The sales manager Mat said they lowered the repair cost to as low as possible to help me out. Repair cost? $480. I expected a lot more out of a dealership that touts itself as "family owned" and prides itself on standing behind their customers. At the end of the day the price wasn't better than anywhere else and they have no intention of building customer loyalty or standing behind their products. Buy elsewhere. read more

I bought my 2011 Kia Optima from the folks at Bald Hill Dodge/Kia in January. I walked in knowing exactly what I wanted (they had the only car in stock with the options package I wanted in the area) and with my own financing, so I was quite the easy sell. The process was painless and the people were very friendly and didn't try to sell me any garbage I didn't need. read more

Bald Hill Kias service dept. manger is not a very nice person. It's apparent customer service and satisfaction is not a priority for these guys. They probably don't need the business. I bought a new Kia Soul in 2014. Recently, I was called about a recall for a rear seat belt cover. My husband and I brought the car in. Of course they found two filters needed to be replaced. The service manager told us it would cost $119.00 to replace both. We said ok. Well, when the job was completed, we went to front desk. The bill was $160. My husband told the girl we were quoted $119. Long story short, the service manager came out to tell us that was the price. We couldn't believe how rude and arrogant he was to us. We were floored! I was so angry, I wanted to jump over counter to confront him. Instead I waited in the car. When my husband came out he said he had to pay $129. He said we are never doing business with these crooks ever again. There are plenty of dealers around. When I'm ready to upgrade, I promise u I won't go there. Sorry sales, your company doesn't need our business!!! read more

I Must Say That I Am Very Appalled And Disappointed In The Mechanics. I've Taken My Car To Be Serviced 2X In One Week And After Being Charged $400 Plus $$$ Each Time For Parts THat I Never Even Needed In The 1St Place...My Vehicle Is Sitting In My Driveway And Won't Start. I've Contacted The Garage Several Times And No One Will Return My Phone Calls. I Will Never Take Any Vehicle To Be Serviced There Ever aGain....Nothing But A Bunch Of Crooks! read more

I must agree with the post from Kathy F. Prior to going to Bald Hill Kia, I had sat for 2 hrs. at the Metro Motor office and had to ask for salesman to assist me. There were 6 standing around a desk and as I walked up they left. Finally, a young man of 22 was who was told to assist me. Of course, he couldn't answer a question before speaking to the manager. After 2 hrs. I called a friend and he suggested Bald Hill Kia while my 22 yr old came back to the desk. I walked out. I then called Bald Hill and asked for the person my friend suggested, the president of the dealership. He was on the phone and I left a message for a call back. Was I surprised when the phone rang within 10 minutes. We talked about me guides for purchasing a vehicle and the financial limits that I had to work with. He ran some numbers, checked his inventory and said that there were approx. 9 vehicles that he could offer. He said he would met me at the door. He did and with him was Mike Maymon. Within a hour, I had agreed on the vehicle, just what I wanted and the price I needed. I have been buying cars since the 1970's from Chicago to RI and this deal was a very enjoyable, professional and no pressure or telling me "what I need." I would recommend this dealsership and Mike and all the employees as an old fashioned business where the customer comes first and treated with respect. Pat S. read more

Walked into the showroom with a friend. Both of us are friendly, respectful people. The entire staff watched us from behind a glass office while sipping their coffee. Nobody came out to greet us or ask if we needed anything. I decided they didn't deserve our business, so we walked outside to leave. In the lot we ran into a friend of a friend who immediately stopped what he was doing and said hello (he didn't have to but some people are more professional than others). We explained what just happened so he escorted us back in and brought us to a salesman. I told him that I didn't want to buy a car that day or even test drive one, I just wanted to check out the new Sportage. He asked me if I had a vehicle I wanted to trade in --I said yes, I wanted to turn in my BMW. He then kept pushing me to do the numbers with him because he wanted to "make sure he could sell me a car first." Pretty rude if you ask me. He then told me where the available vehicles were on the lot and showed me on his computer screen, as he couldn't be bothered to leave his desk. He probably assumed me being under 30 meant that I'd be wasting his time. At this point I took his card, got up and left, and promptly threw it in the trash at the first opportunity before going over to another Kia dealership in Johnston who were all MUCH friendlier and apologized profusely for the service we received at Bald Hill. Shame on whoever is running this place. I'll be doing business with a more competent dealership. read more

Bald Hill Kia may have customer service down to a science but it is all done in order to make you feel safe that you won't be scammed. I wrote a review for Bald Hill and the response they were allowed to place online was completely FALSE. I purchase a vehicle from Bald Hill for $33,000.00, when I left the establishment I found out the vehicle was worth $21,600.00 and they had advertized it for $27,000. They did not allow me to use my credit source and kept me there for hours in order to wear me down. I was raised to be an honest person and I ask that you take the necessary steps when you purchase a vehicle. Walk around a car lot when no one is around and write down the vin numbers and research car values and dealer ratings. Do not know how this dealership has almost five stars when they have criminals working for their "family owned" dealership. I emailed the dealership that evening after I drove off with the vehicle and wanted to return the vehicle and was told I could not return it. I asked if I could return it and purchase one of their pre-owned so that they could have my business and I was told once I signed the Purchase Agreement it was mine and there was nothing they could do for me but I was told by many other car dealerships that if the vehicle was not registered or insured, I could return it since I purchase it on a Saturday. They refused to work with me and they stated they did but by offering another car that was just as expensive lowering my car payment by $40.00. It was my new car purchase experience and honestly, has jaded me for life. Please research, research and do not believe all these discounts that supposedly they are giving you, they add it to your loan. The only person in that dealership that I believe was honest was Mike Maymon. If you are going to use the dealership speak to him and only him. The managers along with owner are all crooks, unfortunately. Good luck with your new car purchase. read more

Went to inquire about a used car. The sales man didn't have much knowledge of the car and after asking to test drive the car the sales person didn't explain much to me. Very disappointing! Then we went in to talk numbers the fun part! Went very low on my trade in. Really way below what the expected value is suppose to be compared to several sites. Then the salesmen wouldn't budge on the price of the car at all. So I walk away and few days later I check to see if the car is still there for sale and low and behold the car is still there surprise !!! And the cars price is reduced. Really ??? Just say you don't want to sell the car to me instead of all the games that were displayed to me when I was trying to buy this car. overall was not a positive experience and left feeling like they wanted to take advantage and gauge the consumer !! Sad ! You think they would have wanted to work with me as I was willing but I guess this dealer wasn't for me ! Be cautious and aware of what your getting i read more