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    Baldwin County Victory Polaris

    5.0 (1 review)
    Closed Closed

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    Services - Baldwin County Victory Polaris

    Motorsport vehicle repairs

    Motorsport vehicle dealers

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    Recommended Reviews - Baldwin County Victory Polaris

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    5 years ago

    Awesome local dealership. Excellent staff & ownership. Willing to go the extra mile to help you out & get you going.

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    Gulf Shores Power Sports & Marine

    Gulf Shores Power Sports & Marine

    2.1
    (45 reviews)

    The service department is extremely unorganized and lacking in personal service. They had our boat…read morefor 5 1/2 weeks for our 100 hour service, mister repair, tighten back anchor, and potential onboard charger. We never received a phone call for repair costs or updates. All communication was initiated by us with each call resulting in a "your boat is next in line" or "your boat should be completed by today". Due to cost we declined the onboard charger - twice. At 5 weeks we informed the service department that we would be picking up our boat the following Wednesday. We called again on Tuesday to remind them. The boat service was not completed - the mister pump had not been installed. The warranty director asked us to give them 15 mins. We came back 30 minutes later. Our boat was filthy. We can only hope the service was done correctly. We will never use this service again and do not recommend them.

    1 Star - $85K Mistake…read more Bought a brand-new Yamaha boat from GSPS Marine -- it's been a nightmare. Before we even used it, the $1,000 Yamaha cover (sold by them) pulled a layer off one of the back seat cushions. Reported it immediately -- no response. Over a year later, still no resolution. First 3 trips: Engine overheated every time. Stranded twice. Towed twice. Each time, GSPS blamed us instead of diagnosing the issue -- until the third visit, when they finally found a kinked water line. So much for "user error." Throttles pull back on their own, making the boat hard to drive. Reported multiple times -- still not fixed. Service communication is awful. Boat was in their shop more than ours the first summer. We've owned it for 18 months and have less than 20 hours on the engines. Still waiting to hear back on multiple warranty claims. . . which we will be waiting forever because they didn't submit any to Yamaha (we called Yamaha and they confirmed zero claims have been submitted on our behalf). GSPS's service department is incompetent and has the worst customer service we have ever experienced. We would NEVER buy a boat from them again sadly.

    Baldwin County Victory Polaris - motorcycledealers - Updated June 2026

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