Hands down Mr. K and Yesi at the front desk were incredibly helpful, going way beyond the call of…read moreduty as I was settling in. Yesi even maneuvered a trolley of my belongings with me . I have been to 20 hotels in the last 2 months and no front desk personnel can compare to their professional standards. Ron Ridolfo

You can tell this is an older hotel by the wear on the furniture and the style of the doors and…read moreelevators. Unless you're already familiar with the area, navigating to the hotel and around the parking lot takes a little getting used to. The room and bed were comfortable, though light does come in above and below the door, and around the cloth shade. There was evidently also a dog show of some sort in the area this weekend, with several dogs and their humans staying at the hotel, and I could hear barking from in my room from some other rooms, and also outside (from up on the 4th floor). But all of this is compensated by a good team of employees who keep the hotel very clean and organized. The star of this particular hotel is the breakfast, one of the nicer breakfasts I've had at a Hampton Inn in some time. It included 2 different types of waffle batter, and two different sized waffle griddles (1 large or 4 small). Hot food included pre-made cheese omelets, chicken sausage patties (not greasy!!), biscuits and gravy, and oatmeal. Several types of cereals and muffins were available, and fruit bowls were set up all over the food area and on some of the side tables, including apples, bananas, and mandarin oranges. The coffee station included a large assortment of teas as well. This was not my initial hotel of choice for the weekend, I was actually looking at another Hampton Inn in the area, one at which I'd previously stayed. But it was sold out when I tried to book a room, and later, when rooms were once again available, they were significantly more expensive than rooms here. So this Hampton gets the thumbs up for the price and the breakfast.

This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

I'd honestly recommend the Residence Inn West Springfield, located a mile away by I-91 and far…read moresuperior in every way, Luxury Apartments vs. This... As a frequent Marriott guest, I always compare properties (Courtyard, FairField, Residence Inn, AC Hotels, Sheraton, Renaissance, etc) and their local franchise reputation, This property has a cheap feel similar to a Holiday Inn Express, Completely Open cash drawer at the front desk Upon check In, Not a manager to be found, female employees yelling in the back Front Office . Showers are terrible compared to every Courtyard I've stayed at since 2009, If you expect a quality Courtyard Marriott for the price it's not worth it, Sorry Residence Inn West Springfield is far quieter and nicer than this Patel property

Newly built hotel with fashionable and modern bedding…read more After driving all day, it was nice to pull into the hotel and not be charged with a parking fee. The lobby was large and in charge. I walked up to the front desk, checked in and was quickly given the room key. Then I was whisked up to the room in a new elevator. The room was large and the bedding was comfortable. The bathroom sink was pretty modern, I had to lean into it to brush my teeth. No complaints, I zipped in and zapped out. Thanks Marriott! PS- become a rewards member. It's free!

Sadly the lady at the front desk was the only good thing about our experience :(…read more We were placed on the third floor and even tho the room was very clean it was so outdated and old , they serve breakfast in the morning but is extremely poor quality . Basically scrambled eggs and sausage patties with toast . That's pretty plain if you ask me . In all honesty the worst of the experience was the other guests on the same floor . They literally had a family meeting talking LOUD. And laughing , children playing and slamming doors for about 4 hours on the other two rooms next to ours . The stood in the hallway like they were seating in their living room . As if that wasn't bad enough the next morning kids running and pushing people in the breakfast room , I almost dropped my coffee from the crazy kids running around and bumping into people . Extremely rude and no manners what so ever . The hotel should screen guests with poor behavior . It came to my attention that a family with lots of kids was escorted out of a Sheraton hotel nearby and I can absolutely 100% guarantee that was them . Have some consideration, you're not the only one in the hotel . Be respectful. The lady who checked us in was an absolute delight and so helpful . The ONLY good part of the experience.

It great hotel. Got great breakfasts restaurants and a movie theater down road from them. They…read morealways were friendly towards me. I don't drive but I go there every year during big E.

We love MGM, always a great experience when we visit. We were passing through Springfield and…read moredecided to stay to see the 4th of July Fireworks at the river. We already booked a room at a different location before we knew the MGM was there. We utilized our MGM cards (MGM really supports Veterans) for parking (did not have too as it was free-LOL). We parked, toured the casino, grabbed a sandwich and took advantage of the clean restrooms. We were at the Riverside park when it started sprinkling, so went back to parking garage. We found out they had a free party going upper level of garage with a cover band. We listened to the band, grabbed some food hot off the grill for a reasonable price and prepared to view the fireworks from the cover of the garage. Mother -Nature had other plans, weather turned nasty, band shut-down, and for safety we were moved to lower levels. We still saw the fireworks and exiting afterwards was not terrible. The Staff from Security to Food Venders were polite and helpful the whole evening. They saved our families 4th of July in Springfield.

Eh - it was ok. It's in a sketchy part of town. I pulled into a parking spot and saw two guys…read morewalking over to a car and picked up drugs... This was confirmed when I heard them talking about how much money each of them would make off of it in the elevator. I have been to many casinos including MGM and even though casinos probably have drug deals - they are by people smart enough to be discreet and not talk about it in the hallways and elevators. Not here! Springfield has a lot of Violence and drug activity and I am surprised that MGM built a casino there. They should have kept their brand at Foxwoods. Inside the casino the layout is pretty tight, slot machines are very close together. We didn't try any restaurants because we had just come from dinner. We didn't stay long - didn't like the vibe. Most likey won't go back. Seriously - sketchy. Other reviewers are right.

This will be our 3rd stay and each time has been exceptional. Where do I start. Her rooms all have…read morea different personality. Her attention to detail is amazing. This year we stayed in Morts Library. It has a huge king size bed with very cozy bedding. Lots of pillows too. A second twin bed if you are traveling with an extra person. There's a Victorian desk and awesome matching end tables, along with Tiffany lamps, ceiling fans above both beds which are awesome when it's 80 degrees. There's a window air conditioner which you can program yourself. Also 2 overstuffed arm chairs to hang out in. While watching a very large flat screen television. Her bathrooms are huge all totally redone. This one we especially liked the base of the sink was a stand from a vintage treadle sewing machine. Plenty of hot water and some really nice smelling shampoo, conditioner, and body wash all in large pump bottles. You can help yourself to whatever you need. Lots of clean fluffy towels too. Breakfast is served between 830 and 930 in this what I can only describe as a magical dining room where you sit around a large piano, you have access to two or three types of juice which you can pour into beautiful crystal glasses. There are carafes of hot coffee, and you have a variety of unusual mugs to pour that into also along with any kind of sugar or creamer you would need. Marcy, who runs the Inn and is an artist has painted the walls with figures from Alice's and Wonderland. She makes you a home-cooked breakfast Eggs with bacon or sausage or ham depending on the day also with some sautéed vegetables to go with the eggs and this time an amazing poppyseed cake on the side. Seems that everyone who stays there really enjoys it also. There's usually some interesting conversations going on around that piano. If the walls could talk and in a way they do. Marcy leaves a small bowl of chalk on the piano for you to write your comments on her wall so in a way the walls do talk as there are so many wonderful comments to be seen and read. Just to mention your door to your room has a code so you don't need to carry a key and also there is a code to get into the house which Marcy supplies to you before you arrive. Parking is in the back and there's always a parking spot for you. Marcy is just an amazing hostess. If you ever get to Springfield and want to stay in a super cozy place for a very reasonable price this is definitely for you. I know we will be returning next summer on our way to the Cape and Marcy will have another beautiful room waiting for us.

Such a cute place and very affordable. It was a little tricky to find at first since the address…read moreis common so we went to another 20 Springfield but when I called, Marci (the owner) picked up and was able to assist with directions. There's plenty of parking in the back and check-in was easy. There's no lobby or reception area per se but Marci gave us the code for the back door and for our room. Each room is uniquely themed. We stayed in the Gamma Green room which had a large TV, hulk related memorabilia, and a random aquarium. There wasn't a light above the shower which should probably get installed or fixed. Breakfast is only from 8:30 to 9:30. For breakfast, she made cheesy eggs with a pumpkin trifle and a cheesy omelet with a blueberry muffin/trifle. I sensed a theme in the breakfasts but everything was delicious, especially the blueberry. I loved her selection of mugs too.

Good hotel in the Springfield area. Not a bad drive to the Basketball Hall of Fame or other places…read more Ask for a renovated room at check in because the older ones aren't very nice. The atmosphere is solid and nice amenities are included such as a big gym and not a bad pool. There are several flaws with the gym and pool though. For starters the gym is nice and big but it feels like they prioritize quantity over quality. All of the machines are very old and not well made but they have almost everything a planet fitness would have. You can definitely get your workout in here but the machines and dumbbells are quite rusty. The gym is said to be 18+ though there is no one enforcing the policy. The pool is a great size for a hotel but it feels like a bathtub! The water is very warm and it doesn't help that the room is super humid. The breakfast restaurant is nice, the buffet is delicious for a hotel but not included. Overall a pretty good hotel and not too expensive.

Do not waste your money at this hotel. Very old. Very basic. Very motel 6 vibes. Not demure. For…read morethis to be a Marriott property, I was baffled at the lack of professionalism, cleanliness, and service. And don't even think about emailing the general manager, he will try to throw Marriott points at you that compensate for nothing. As of now, it's been 3 weeks and I still haven't received the additional 10k points for the substandard lodging.

Booked this hotel last minute for my daughters birthday solely due to 'Water Park Now Open" on a…read morebooking site and it's proximity to 6 Flags New England. Should have checked Yelp first. Show up after working all day and a 2 hour drive, Otherwise I would have turned around and done something another weekend. The rundown outside sums up what you'll see on the inside. Unkempt grounds, dirty windows, weird parking areas....You're not allowed to park out front. Come in at 3pm. Woman sees me then walks away... stood there a good 10 minutes under a flickering light that would cause a seizure before another woman checked me in.... Only to learn that the indoor water park is NOT open. I drive around the building to my parking area.... garbage everywhere, windows are filthy, you can see that many of the drapes are stained and worn from the outside. Inside it doesn't get much better. You walk through the door and there's a musty odour. My door didn't fully close... Kind of makes you wonder how many times it was kicked in? Windows are dirty, drapes are torn and stained, cracks in the walls, wallpaper peeling off, air conditioner was on but none of the buttons worked - - I literally had to unplug it. Crumbs inside the drawers.... I made it a point to pull apart the bed (convinced there is probably bed bugs) Luckily I did not find any, but doesn't mean there's not fleas because I definitely feel itchy. Bathroom appeared clean - - Glad we are up-to-date on our tetanus inoculations in the event we cut ourselves on the rusty metal broken toilet paper holder. This $**** hole cost $411 for 2 nights.

This place is so outdated and just plain scary. The front desk lady who checked us in was nice and…read moreefficient. After a long drive to get to the hotel, she got us checked in quickly with no problems. However the grounds are unkept. Although, I will say the room was quite spacious and was not tight quarter's whatsoever. The location of the place is perfect because it was convenient to A LOT of shopping and places to eat that were affordable.

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

This is my second time staying at this hotel. I stayed here two years ago, October 24. It's a great…read morehotel if you have to spend more than a day and you are with a group of people. so there were three of us in the room and we were there for an event that was weekend long and it's great because you'll have a a refrigerator to store your food and your kitchen so that you can prepare things you need not only in the room but for events we were attending so that was great. The service is great. They have a really good breakfast in the morning downstairs French toast and eggs, fruit, yogurt and do much more you can make your own waffle. There is coffee and tea all day long and again the service at the front desk is great they help with information and directions. It was superb. We really enjoyed our stay. We will be back in October. The only downside is that the room smelled stale and the television in the living room didn't work.

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.