There are lots of good things to say about the hotel. The staff is friendly and helpful. The rooms are in great shape. Didn't feel totally secure standing in the tub but I am almost 80 Breakfast was typical and well watched over. My only complaint was that the only elevator was out of service and still is. read more

I stayed at this hotel for the first last night. The hotel is mildly convenient, not far off I-91, is laid back in vibe as you arrive in the parking lot, but kinda uppity when you walk in the hotel lobby and check-in, they did greet me upon entering, had me fill out my personal information on special information screen which irritated me because I especially took the time to fill out the SAME information in an email from the hotel the day before arriving so that I wouldn't have to do it again, the hotel one elevator was in need of significant renovation and cleaning and was very slow up to my top/5th floor of the hotel, the hotel hallway on the 5th floor was very nicely decorated, my room was very nice, big, had two comfy chairs to sit on, and a couch!, very comfy bed with 4 comfy pillows, nice bathroom, but the room had not been thoroughly cleaned, A/C worked well, the room had plenty of working lights, irritated that the hotel did not attend to my need to print out my boarding passes for today (they were too busy), nice pool and hottub, and okay little fitness room that I did use, average breakfast, but no bread provided to go with the scrambled eggs, and the seating area outside was a nice extra touch, and I was glad to get my room at this hotel for just $104 on a super Booking.com special as an elite member. read more

Upon entering the room (312) it Reeked of a Urine smell! Disgusting. Nobody was at the front desk and we were there for a wedding and had to leave on the shuttle, so we thought we could speak to someone when we returned. Upon return there was still nobody at the desk and they don't answer the phone or return messages. Speaking to others at the wedding, we found out that they tried to give this same room to someone else but fortunately for them, they were able to refuse the room and get another. At this point, why didn't the hotel management have this room cleaned? No, they just pawned it off on us, and hid behind closed doors. At check out, there was nobody at the desk yet again, and they had a sign saying express checkout and to leave the keys in a box. Obviously they do not want to interact with their customers. I would NEVER stay here again, even if I was going to another wedding, I'd find a different hotel. NO customer service. It's very noisy near the highway, paper thin walls, Old furniture, uncomfortable beds, and Dirty, Smelly rooms! read more

Don't use Bookonline or any third parties, book through the D! Noah was at the front desk and was amazing- he helped me to use a very old gift card from a family member and got us a room upgrade. So excited for our stay! read more

My wife and I stayed here 11/27-11/29 and it was the worst display of service from a hotel we've ever had. My wife brought her own pillow she needed to use as she was recovering from a surgery. We left the pillow on the bed with its own unique pillow case, and when got back later that evening after room service had come, her pillow was gone. When we flagged this to the manager there Noah, he became extremely defensive saying they didn't lose the pillow and it must be in our room. When we showed him our room and that it was not there, he got very hostile and started yelling at us, insisting we must've taken it out of the hotel and lost it. Not only did they lose our personal property, but their hotel manager Noah resorted to getting aggressive, getting in our face and yelling at us instead of offering any help to find it after they lost it. To top it all off, they then charged us for an extra night at the hotel that we weren't there for, and refuse to answer the phone when we tried to get them to charge for the correct number of nights. The most backwards, disappointing experience I've ever had with a hotel, the opposite of hospitality. read more

The staff was great and very accommodating. The rooms were spacious and clean. The black out curtains were great cause the beds were so comfortable that you were able to sleep in without issue. The complimentary breakfast was great. Each morning they had a little something different. read more

Let me start off on a positive... the staff was very friendly! Noah worked the front desk on the day I checked in as well as the morning of check out. He was engaging, kind and very helpful. The hotel states (inside on the elevator) that it's under renovation. I'm not sure how long that's been there or what work they've done so far. The front lobby is cute and clean. The elevator is large but slow and there is only one for all (5? 6?) floors. The first room I had was booked for a king suite. It was ugly and odd to say the least. The bed mattress was warped, there was no desk, 2 arm chairs facing the bed, no closet and the bathroom opened right into the main area. I called down to asked to be moved, thank goodness they accommodated. The second room was giving "assisted living facility". The rugs were crunchy and stiff .. a little sticky, felt like they haven't been cleaned since they laid them. The furniture is old and very out of date. The layout was much better in this room and I loved the electric fireplace. Though sitting on the couch was 0/10. 4 poster bed .. again, armchair pointing directly at it which was weird. There was someone else's trash under the bed and a dead spider under the blanket. The restaurant was closed the night I was there, but there was an option to order 4 different plates to be sent to the room and the price wasn't terrible. I didn't get food because I had dinner plans in a nearby town. I did snag a SMALL (like 25 cent bag) of chips for $3.00!!!! from the only vending machine on the 3rd floor. Please note, that price is insanely expensive, all the items were tiny and apparently everything costs $3 (one can of soda, a small thing of skittles etc). Giant ripoff. The hotel is in a great location and could be awesome with renovations. The one positive was the front desk guy Noah. Probably wouldn't return if I'm back in the area for work but for the price it wasn't terrible. read more

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Front desk staff are rude and disagreeable. Room is ugly, sad and uninviting. It looks as though it was furnished from a thrift shop. Pillows are ancient and lumpy. Plastic-covered furniture. Sheets and towels were very clean. Spa was excellent and deserves a separate review. read more

I made a reservation that I want to cancel. This cannot be done using their website. The phone number connects to a bot that seems to be unable to either cancel a reservation or connect to a human. read more

I've been a. fan of the D Hotel for years. Not anymore. I booked a room for March 19 and 20, 2026, then cancelled the room for the 20th and changed the name for the 19th to my daughter's name. Now, my beef is not with the hotel itself, it's with the dumbest automated system that greets one when calling the hotel. I left a message with this stupid "automated" system changing things as I just said. Not trusting the system, I also called and finally got through to a front desk, talked to a human and reiterated the change. Well both the stupid automated system and the alleged human both screwed up and kept the reservation as is. Having gotten the invoice, I called the hotel and got their stupid automated system, twice, the stupid system finally putting me through to what could have been the front desk, but was hung up on BOTH TIMES. Management obviously not into quality control when it allows initial contact (attempted initial contact) to exist from a system that can't do the job. First impression, bad impression. read more

Gets an "A OK"......let's go! Needed to be in this area for a wedding, and soon realized: - Your options are limited - Thought about the MGM in Springfield, however- that was further south vs. where we needed to be - There are "budget" hotels in the area, but based on the rates, you'd think these places were the Ritz-Carlton! So you are saying, just get to the point! Why you would stay here: - Not many options in the area - Rates are reasonable compared to the "budget" hotels in the area - Room size works, as you have a "sitting" area and a separate bedroom - Staff was very sweet - Included breakfast (average food but it is something) Why you wouldn't stay here: - You are not into 1990's hotel decor - Oldish/dated looking hotel Bottom line- for the (2) nights we needed, it did the job. Overall it would be a 4 star hotel, if they were able to find the capital to upgrade the hotel (ie- carpeting + furniture + paint) read more

After staying at this "BOUTIQUE" Hotel I can appreciate is low rating. The stay was a disappointment. First 1 elevator results in inordinate long wait times since both guests and staff utilize. Second Housekeeping, failed to clean up the room even after multiple personal face to face requests. The "fitness" center elliptical should be serviced since it is NOT balanced. These are details that should be addressed without a quests input to maintain a better standing. read more

AAA+ hospitality! The hotel itself could use a little updating, but the staff are incredibly kind and helpful, and the rooms were very clean. I booked a massage at the spa and it was actually one of the best I've ever had and a bargain as well. My daughter accidentally left her necklace behind and not only did they call and let me know but they also mailed it back to us. My kids very much enjoyed the indoor pool and hot tub. We would definitely stay there again if we were in the area. Thank you!! read more

Convenient to UMASS (was there for a lax tournament), for the nightly rate we couldn't have asked for a better place. Hotel and rooms were clean. Elevator was a bit slow and the hotel was HOT, but individual room was very cool. Breakfast was your typical continental, nothing to write home about, but did the job. Staff was AMAZING!! All the staff we interacted with were friendly & helpful. We would definitely stay again if we were in the area. read more

Sadly this hotel has changed ownership and the level of service has declined. Hotel is also showing signs of wear. Most distressing is the poor training of the front desk clerks. Check in was a nightmare. Room not ready on time. Welcome bags for wedding guests were distributed to the wrong wedding party. Promised transportation to the Log Cabin Wedding Venue was not available to all guests. Brides Beware! read more

The rooms were large and spacious. We had a one bedroom suite that was large and had all nice amenities, not great but nice. The bathroom was old small and outdated. The bathtub was build for a munchkin. The ceiling in most of the hotel were rather low giving many areas a caustic-phobic feeling. The location was very nice and had that rustic feeling. And the staff was very friendly. No about the bad. The breakfast buffet was awful. I've had better food and selections at the budget hotel. Cheap everything from the plastic ware to the yogurt brand. The seating area seemed as an afterthought. It was more of a walkway with tables and chairs crammed in it. Disappointing. Ok now the elevator. Way to small and slow for the traffic on a busy weekend. The bridal party was late to the buses because of the time it took to get everyone in and out of the elevator. Not much you can do about it but geez poor planning on the hotel's part. The lobby is tiny too. When you have two bridal parties there waiting it becomes very chaotic and loud. Only one person at the checkin desk with a line out of the door. I get it... short staffed but really. The wedding venues were wonderful with beautiful views. The food was great with a variety of selections. So the bottom line. Get married here but don't stay here. read more

This hotel was a complete disappointment...complaints to the desk clerks regarding the keying system just did not cut it.. My Son and I in two rooms were locked out every time we returned to our rooms and had to go back down on an elevator that took at least 4 minutes to arrive to the third floor...every time it was called.!!!! I had time to walk up and down the three flights and beat the elevator down....no lie....The keys had to be adjusted three times for my room alone! Totally unacceptable!!! I vocalized my complaint with at least two desk clerks and requested some adjustment to the room fee and I was ignored. I asked to speak to the general manager before we left on Tuesday October 23rd and I was told that he was not in but that my plea would certainly be forwarded on to his/her attention. I've been a guest in this hotel pre pandemic and i was pleased with the service at that time but I can assure you that I will not recommend the establishment to anyone I know. The breakfast service is being served on paper plates and in a cramped and uncomfortable area not designed to hold the number of guests a hotel of this size would anticipate any given date. RGP read more

Another great stay! Love this place - fabulous staff, great breakfast. Food at the restaurant is great just wish it was open more days!

OK, Yelp. Let's talk about the D. It's clean, affordable, easy to access and located between two bustling areas but it didn't overwhelm me any which way. Staff was sweeter than a truck full of pecan pies. I check in, they toss us some water bottles and told me I got a complimentary upgrade. Hmmm? Normally when you book from an outside source, as I did with booking.com, hotels don't really bend over backwards to give you any perks. Funny enough, our upgraded room was RIGHT across from the breakfast area. If I were to reach around my door, I wouldn't have to leave my room to use the microwave and possibly pour some coffee for myself. Yikes. I think a patron before me probably declined the room (?). Thankfully we were only there to drop stuff, go out, then sleep and eat. Sleeping past 7:45 WAS near impossible with the noise level and the room DID smell like sausage when I first woke up. Not sure how I feel about that. However, the D did satisfy us in the morning. A stocked breakfast area with a kind man feverishly working his tail off the clean, restock, refill and try and keep the hungry hotel patrons happy. Notable options were the delicious quiche(!) and the hash-brown/potatoes. I gave up on the coffee after two sips of two different cups each. Sadly, it was weak and didn't stand up to the job. Complaining aside, the hotel and room was rather clean and comfortable with the King suite divided up but certainly adequate. I loved the smell of the toiletries from Bath and Body works. The bed and linens were quite tidy and bathroom fine except for one towel with a blood stain (ew). read more

This hotel was so nice. My boyfriend and I came here for our anniversary in November and absolutely loved it. We had champagne and chocolate covered strawberries waiting for us in our room and they were so good. Neither of us like champagne very much and didn't expect to drink any of it, but nearly finished the whole bottle. The hot tub and pool were also very nice to relax in. The attached restaurant, Delaney's House, was absolutely incredible. The food was delicious, along with the drinks, and a beautiful setting as well. A wonderful weekend getaway in a beautiful area. read more

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We stayed on December 30, 2023. There was no hot water during our stay and the manager only offered 15% off of our bill. After a long day of travel a shower was worth more than 15% to me and my family. Extremely disappointed. read more

We stayed here for the first time December 22-25, traveling from New Jersey. On the morning of Dec. 24th, we found that our car window had been smashed and all of the contents of the car, consisting mostly of Christmas presents, were stolen. The hotel does not have ANY cameras outside in the parking lots. Our entire holiday was ruined. Instead of being on time for our family dinner, we needed to deal with police, insurance agents, and spent most of the day getting our window repaired. We will not be staying there again, and you shouldn't either! We basically received an, Oh, I'm so sorry, this never happens here, here's two bottles of wine, Merry Christmas, but you signed a waiver when you registered the vehicle and we are not responsible. The proprietor also disclosed that another vehicle was broken in the weeks shortly prior to our stay and someone's tools were stolen. This hotel was cute and a great restaurant adjacent but I give the accommodations a solid B. The room, especially the bathroom needed updating. The bathroom floor tile grout (room 322) was dirty and the maid service failed to replenish coffee, or remove any dirty dishes from the sink in the suite. Delaney House adjacent, however, was fantastic and convenient. Know that when you stay here, there are no cameras outside protecting your vehicle and apparently Holyoke is not so hot in terms of crime stats. We know better now! Do yourself a favor and look up crimes stats in Holyoke. Stay in Northampton instead!! read more

Comfortable, great staff, good breakfast. Restaurant next door served excellent food and good service.

Hard to believe these days that a in-room desk area has NO power strip outlets for laptop, tablet, phone charging, etc. and the one near the desk are used by lamp and tv. Isn't it 2020? A refrigerator and microwave would be appreciated too. read more

My fiancé and I had a great stay here in Aug 2020. The staff was extremely friendly and all necessary precautions were in place for safety during the current pandemic. We never felt at risk during our stay, and still felt like we were able to utilize the amenities. We were able to schedule time in the pool, use their bike to ride on the rail trail, and have a delicious grab and go breakfast that was freshly cooked. Can't say enough good things! We also had dinner at the Delaney House next door and loved everything about it! read more

We chose to stay here, instead of a cheaper options, on our drive up to New Hampshire because of the amenities listed and google reviews that looked great. - Our room faced the freeway and had truck sounds most of the night. - The "gym" is a very small room with a few weights and two cardio machines -- no workout benches or stretching area. - The breakfast was sub-par; we regret that we didn't find a local cafe. - The room was adequate but stale air/damp from humidity. read more

D. Hotel and Suites - Hotels Near Me - Holyoke, Massachusetts

I traveled here all the way from Honolulu, HI for a job interview. They booked me a room at this cute, little hotel. I am a big town girl, so this is a new experience for me. The check-in was pretty speedy and I found out that breakfast is served from 0630-0930, I was really happy to know that I didn't have to wait until 3pm to check-in. I went up to the first floor and was really happy to see that they were still serving. It's a normal continental breakfast with bagels, milk, eggs... you know the standard stuff. I got up to my room and was pretty happy about the setting. The room has a lot of character. There were a few things that bothered me about the place... As I was getting ready to shower, I grabbed the shampoo and conditioner bottle and noticed that they were on the light side. I opened it up and they were about 1/4 of the way full. Odd, because of the way it was set up, you would thing that they were brand new bottles. Maybe it's just for show. I looked up at the hair dryer and there was hair stuck to the motor. Gross! Hair grosses me out when it's not mine. I started to get ready for my night out, to check out the local communities, and all of sudden I hear a drip. I look out my window to see if it was raining... and it totally wasn't. Went to my restroom and found out that my ceiling light cover was full of water and had water dripping onto my floor. What a bummer! I had to sit in my room until they were done working on it. Delayed my trip out to town. So the Hotel is in the middle of upgrading. So hopefully, it will be in better condition in the future. Since the hotels around the area are kinda sketchy compared to this one. read more

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The D Hotel and Suites is promoted as a boutique hotel, so when I needed a place to stay for a week while my bathroom was being renovated, I decided to have a little mini-vacation and treat myself and my kids to a nice place. Unfortunately, the actual experience of staying here was not at all what ads (and price...) would lead you to believe. Compliments first - the staff was wonderful. Friendly and helpful, and check in/out was a breeze. I also had a pedicure in the spa - Jillian was fabulous. Beds and pillows were lovely and the room was a nice size for myself and three kiddos. It would be wonderful if the bedroom suites had kitchenettes, though - it doesn't make much sense to have a room that only sleeps 2 or 3 to be the only room with a kitchen. My kids LOVED the breakfast and are still raving about it. That said...the rest was awful. Our room had not been properly cleaned prior to check-in. We were greeted by 3 crusty washcloths hanging on the shower rod. Bathrooms in general are tiny - with tiny tubs and curtains that don't adequately span the tub, leaving the floor wet no matter what you do. We were given - daily - 2 teeny, tiny bottles of shampoo, conditioner, soap and mouthwash for 4 people - and one washcloth. For four people. Every day. I got tired of dealing with it and just bought some. Speaking of rooms - if you like hearing literally everything that happens in the rooms on either side of you, this is the place to be. I could hear every cough, sniff, and headboard bang. There is apparently NO soundproofing, and entire conversations, television shows, and toilet flushes sound like they're happening in your room. Keys had to be recoded every day. Nothing like coming back to the hotel after a very long day to find that you can't get into your room and need to go all the way back downstairs. I was told not to keep it near my cell phone or credit cards...I didn't. Still needed recoding daily. Room Service - skip it. On our first night there, we waited over an hour for our first try from The Mick, the hotel's attached casual dining, and it came missing several items that it turned out were never entered on the order. The food was not good, but to their credit, the entire order was comped. We tried again on our last night and ordered from the Delaney House, the more upscale dining at the hotel. This was a bit better, but definitely not up to the price margin - the ahi tacos would have been amazing with MUCH less salty sauce and the steaks were overcooked. The calamari was soggy and also drowning (literally, soaked) in thick, overly flavored sauce. 24 Hour Coffee Bar - I was ELATED to hear that there was a 24 hour coffee bar. I was really disappointed at the reality of this - cold coffee that had been sitting there all day, and that's when there was actually coffee in the carafes...they were usually empty. There is a lovely little pool that is open to children for very little time...when you are only in your room/in the hotel at the end of the day, your children don't have long to swim. "Adult Swim" is from 7-10, even if the pool is empty. Thankfully, some of the staff have the sense to know that that's ridiculous and had mercy on my kids - thank you!! Last but not least - the laundry "amenities". This is a coin-op washer and dryer that are older than me (I am as old as Star Wars...). The dryer took 3 hours (and $5) to dry a normal sized load. For rooms that are booking at over $100/night, we can't get ourselves a nice, modern dryer? Really? For the price one night's stay in 2 or 3 rooms, a brand new dryer could be purchased! All in all, overpriced and overhyped - lovely staff, though. My impression is that this hotel has an ownership and management problem; it could (and should) be much nicer for the price. Edited to correct room price and to add that the owner, Linda, called me to discuss my experience and concerns. She is clearly dedicated to this property and wants it to be the very best that it can be. Rooms are being renovated and she sincerely took my concerns to heart and listened to my suggestions. I absolutely look forward to trying again in the future - I think that new businesses should always be able to grow and improve, and I have no doubt that Linda will make The D Hotel and Suites a special place to stay. read more

They charged my card $4.50 for snacks we never had and then charged my card 204.50 for smoking and no one smoked in the room they then called me to say they were removing charges but yet they still charged my card horrible customer service will never recommend breakfast was horrible and rooms are not that great will post every where I can and will tell everyone I know never to stay there read more

Nice property, nice staff. The hotel was very nice with a very comfortable and welcoming lobby. The room was quite large and well furnished with a comfortable bed and chair. Good positioning of outlets and the clock had USB ports for charging. Biggest downside was that the elevator was very slow (so slow and apparently so often complained about that they have a sign on it saying that it is working properly and within required specs. I doubt they would have that up there if there had not been complaints so at least it was good to laugh at and adjust my expectations. I would stay here again. read more

This was an amazing find! My husband and I stayed the night and were delighted with the amenities. The rooms were cutely prepared with a tiny pack of gummy bears on the pillow, salt lamp, stability ball chair, noise cancellation machine, foam roller and yoga mat! The indoor pool /whirlpool have adult swim hrs from 7-10pm, free breakfast til 930am and 2 on site restaurants with cool outdoor lounge areas to enjoy an adult beverage. Also noteworthy is its proximity to Northampton's array of nightlife and dining options. We will definitely be back! read more

Perfect location for a night away! My sister and I left our families at home to enjoy some much needed time together. We enjoyed the spa, an amazing dinner at Delaney's Grill and breakfast in the morning. The room was clean and the beds were so comfy! We'll be sure to do this again! read more

Really nice place to stay -- we were visiting local colleges. Relaxing, comfortable, nice restaurant (though a little pricey) and bar. Plenty of space with the suite. Pretty good breakfast, too. All in all, enjoyable, with wonderful staff. read more

We attended the Brimfrield Flea Market, the hotel is 40 min away from Brimfield (flea market) and 15 min away from MGM Casino (in Springfield). There is ample parking, a variety of outdoor seating (rocking chair and tables with seats) in front of the hotel entrance and additional outdoor seating outside of the first floor up a ramp or flight of steps. The hotel lobby is cozy with options to participate in a 500 piece puzzle or play a game of chess. There is an indoor pool on the ground floor; complimentary coffee/tea all hours, a small fitness room, and 2 laundry machines on the first floor a quick flight of stairs up from the lobby. There is one elevator which is slow so take the stairs if you're not carrying anything or wait patiently. Upon checking in, we were provided with 2 complimentary water bottles. When we went up to our room we were unable to enter due to our room keys not working, which occurred on one other occasion. However, 2 other couples traveling with us, they did not have any room key issues. We booked a suite which in included a sitting area (couch, single seat, high table with 2 tall chairs) with a TV upon entering the room. There is a sink, small counter space, mini fridge and microwave in the "hallway" connecting sitting area to the bedroom. The bathroom is off the "hallway" across the sink and open closet area. Bathroom has one sink, toilet, and tub. The "hallway" area has a full size mirror outside the bathroom which is convenient for getting ready and being able to apply make up while someone is in the bathroom. The bedroom has a door that can be closed, a king size bed and plenty of room around the bed. The TV's are on the smaller side with a variety of channels available. We were provided with complimentary breakfast for both days. There was an impressive breakfast food variety including hot dishes, coffee/tea, homemade Belgian waffle station, yogurt parfiet with topping choices, toaster for breads, cereal, and fresh fruits. There is a restaurant and bar on site, we did not eat there (for no particular reason). One of the couples we were staying with ate there and said the bar food was reasonably priced. read more

WORST HOTEL EXPERIENCE - DO NOT COME HERE I made a reservation directly with the hotel three months ago for UMass parent's weekend. I specifically picked this hotel so I could get a queen suite with a pull out bed for me, my husband and three children. I received an email confirmation of my reservation. We arrrived at the hotel and was given keys. The door wouldn't open and the hotel staff person came to help us. There was someone staying in the room. We then went back down stairs and waited over 90 minutes for them to find another room. We were given another room which was also occupied! Because of the busy weekend, they had no more queen suites. We called the manager on call, because they only staff the hotel with a single person. He refused to listen to what happened to us. He offered us a room with one queen sized bed for a reduced price. While we were waiting, another family also did not get the room they requested. If you want to get a small, insufficient room, no matter how far in advance you make a reservation, then this is the place for you. read more

Our room was spacious and very quiet. Discovered the following morning walking down the hall that our neighbors had a baby but we never heard a peep from our room. No outside noise either. Fridge and Keurig, easy access to ice and vending. Breakfast included an omelette bar and good quality fresh fruit, flavored coffee, a tasty bread pudding. It was the best hotel breakfast I've had. Could have paid more to stay closer to Springfield, but glad we didn't. Would definitely stay here again. Appreciate the courtesy of the staff as well. Great job! read more

I booked a package for my boyfriends birthday called have a bite, stay the night. We got a beautiful newly renovated suite, champagne and chocolate covered strawberries in our room waiting for us when we arrived, 75$ to either The Mick or Delaney Grill, breakfast in the morning and check out at noon. I was checked in by a guy who seemed more into playing his computer game than speaking to me about my package details and he also failed to provide me with the complementary bottle of water. Thankfully the man who checked me out was much more customer appreciative (that was the manager according to his name tag, Mark I believe). We walked into the restaurants around 6 and asked for a table at the grill. After some hostess confusion on available tables, we were taken to a back dining room that was completely empty of any other diners. I was THRILLED. We had a perfect view of the courtyard and all the pretty trees surrounding the property. I won't get into details on the meal here though. The room was spacious and you can tell it was all brand new furniture including the tv. We enjoyed the White Marble toiletries and it really felt like we were miles away from home instead of down the street. Breakfast was great and had a ton of options. There were no plates when we got up to the food but the waitstaff quickly found us plastic plates since the real ones were all used or being washed. Neither of us cared. We sat outside and enjoyed the beautiful morning. For what I paid for the package, I really feel like we got our money's worth. I would absolutely stay here again. I knocked a star off for the off putting front desk check in guy. read more

I'd like to tell every one about the fragrant "Stress Relief" bath and beauty products beautifully displayed on a distressed teal plate with a succulent. I liked the makeup remover towl read more

D. Hotel and Suites - Eucalyptus-spearmint fragrance of the "Stress Relief" products. Liked the succulent. Bubble bath had pale green water. - Hotels Near Me - Holyoke, Massachusetts

Worst hotel I have ever stayed in. Ok location but everything was dirty and in the morning a maid knocked on my door - which had a "Do Not Disturb" tag on it. I yelled that someone was in here and they UNLOCKED my door and tried to come in anyway!! I've stayed in many hotels and have NEVER had this happen. I can't imagine was that person was thinking! DO NOT STAY HERE! read more

My family and I decided to stay at this hotel while driving by. We were met with a very friendly staff. They were able to accommodate our large family with no issues. My children enjoyed the indoor pool and hit tub area so much we decided to stay a second night. However, after a long day of swimming we decided to order room service and stay in. It was no where as good as we expected. The shrimp and scallops scampi had a weird taste, almost as if the pasta water had been used for a sauce. Two of the bacon cheeseburgers were burnt an inedible for my kids. It was almost as if they had fallen into the fire and left for a few minutes. Even though the food wasn't that great everything else about this hotel has been amazing. Highly recommended. read more