The people who work at this spot truly care for the people they serve and take an interest in their…read morethoughts, feelings and pay attention to their idiosyncrasies in a way that just warms your heart. I am truly grateful for the affection they showed my mom the few months she was there before her passing. Truly blessed.

As a client for the past three years, Forever Young has improved my quality of life. They have…read moreprovided me socialization through activities such as : bingo (Spanish and English), conversation cards, crafts for all holidays and seasons, parties (Luas, Halloween, Thanksgiving and Christmas, Valentines Day and birthdays) and daily artwork. The staff work together to ensure every clients needs are met. They help those in walkers, wheel chairs and have physical therapist on staff. Meals are distributed for breakfast, snack and lunch. Everyday vital signs are taken. Other activities are: karaoke, bean bag toss, Jenga, basketball, plinko, ladder toss, dominoes, memory cards, musical chairs, etc. I highly recommend this program. Mary Castle

My aunt was admitted here from her other nursing home, since her health declined, and she needed…read morean acute hospital that has the proper equipment to keep her comfortable. I am happy to see the cleanliness of this place. While walking in the lobby, you'll encounter a front desk reception area where you sign in. The receptionist and the security in the evening were both very nice when greeting you. You'll sign in their log in clip board, and then you'll get a visitor's stickers before going inside. The hallways are bright and we'll lit. Lots of nursing staff members working. And everything seems orderly. I'm not sure about the doctors working, I didn't see any around, nor did I had a chance to meet any docs, but I assume they come around during the day. Regardless of the lower ratings here, I'm not sure why, but everyone seemed professional and we're doing what they needed to do... cater to the patients. Unfortunately, my experience here was short lived as a visitor. My aunt passed away a couple of weeks after getting admitted here. I honestly hope it's not true from the other people's reviews here, about their loved ones leaving this world after getting admitted to this facility. Is the cleanliness and the nice staff members at the facility a big facade? I hope not. But a nurse did mention to me about my aunt being in that condition and is suffering... blah blah... that she's better leaving the world so she won't be suffering anymore. I partly agree, but it's all about God's timing. She shouldn't be saying that in the first place to anybody, especially family. It's too uncomfortable for some people to hear even though the facts are there. Anyhow, back to the facility. The parking situation is horrible. You will have to park all the way in the back parking lot. The parking spots right behind the building is for the handicap, and part of that lot is also used for storing old beds. On the other hand, the front parking lot at the entrance is for doctors only and the handicap. They should just use the rear of the building as their main entrance instead of making visitors walk all the way to the front. I'm not sure I know how to rate this place. Cleanliness is four stars, staff is four stars, but the comments made by a nurse is unacceptable, so three stars, and the parking situation is a definite one star. So overall experience and still being nice, I'll give them a weak 3.1 stars. Imo, please do your research for any of these nursing hospitals before admitting a loved one.

My dad was a patient for a little over a month here and it was the most traumatizing experience!…read moreEvery single minute of the hour, of the day we were so worried and concerned about his safety and the "care" they call it that he was receiving. My dad was unconscious throughout his stay so we had to be physically there with him at all times and truly be his advocates! Throughout my dads hospitalization, we found him on multiple occasions soiled, not repositioning for hours at a time which was supposed to be done every 2 hours as my dad was not in a position to do so himself. Also the care team hourly rounding not being done. With this, they have a paper hung up on the wall that staff is supposed to sign off on each time they round on their patients and staff would go hours without rounding on my dad then once arrived they would peek their head in and sign on the paper for the hours they missed! We requested more frequent rounding as he was not independent as their other patients and we didn't want further instances of finding him soiled but this was never done. There were also many incidents of the tubing and IV lines caused severe indentations and pressure ulcers, feet/legs would be completely separated and bent pressed up against the edge of the bed rails, bugs were found crawling on the floors AND walls of the room, iPad would not be charged for scheduled FaceTime visits, machinery would either be disconnected or hanging off the bed or not turned on. One day I noticed my dad's front tooth had completely been cracked and chopped off to which no one had an answer to and no follow up or treatment was ever given. We were told my dad would have a podiatrist to treat his feet as he is diabetic and the podiatrist only seen him twice after us requesting multiple times! I was told to stop calling for updates on my dad and to not ask repetitive questions from RN Karen. CNA Sarah was intentionally being rough with my dad during a bed bath and when I requested for her to be gentle she showed no empathy and was being more rough with him, it was truly heartbreaking feeling so belittled and helpless. Some people may ask why didn't you take up your concerns with Management? My siblings and I attempted on multiple occasions but were unsuccessful to get our concerns addressed or handled. I was at one point speaking with the Director of Nursing and Clinical Services, Lenin Lim who ended up ghosting me. I attempted to speak to the Director of Quality Care Management Samantha Kassem who did not have a voicemail set up and at one point hung on me mid conversation then never returned my phone call. I attempted to speak to the House Supervisor and CCO Dina Garrow who was never available in person or via phone. They made it impossible to be reached at. When we would call the nursing station to be transferred to them the call would drop. At one point I did have a rushed on the spot meeting with Lenin, Samantha, and Dina in which I requested to put in complaints on some CNAs, RNs and LVNs to which they stated the staff is part of a union so they have protected and no paper trail of complaints or write ups could be done. I then requested that all staff be retrained on the core values the hospital is supposed to stand for because my dad never was shown Kindred's values of Safe, Effective, Timely, Patient Centered, Efficient, Equitable. From leadership to staffing, it truly was disheartening to witness first hand each and every day the continued suffering my dad had to endure while at this facility. This is something I hope my review can save other families from sending their loved ones to. Please see the attached photos for reference on what I have mentioned!

So far no bad experiences with the therapist. My issue is with their schedule and communication…read moresystem. Here are some issues I've occurred. 1. I've been on a waitlist for an afternoon appointment since June. No follow up. I've given up and just kept my regular schedule. 2. They have an automated text reminder. 3 times I received it and emailed them to confirm because the therapist told me she'd be out that day. Once I showed up and was told their new therapist doesn't start until a week later. Despite me getting the reminder from them. 3. I called for a day of the week change and was told they need to confirm the therapist availability and that they'll call me back once it's confirmed. I never got that call. 4. I had some problems with FSA where their receipts aren't accepted and they told me they would change my receipt from ST to say speech therapy. That never happened. Anything schedule related I just settled and work around the day he has. As far as FSA I go in have have them print me a detailed itemized receipt. Overall if you need something done and they can do it then and there, it'll be done quick. Phones and emails gets answered quickly. And you get a fast response. The problem is with their follow up and follow through. Interesting for a place that teaches speech has poor communication themselves.

Wonderkind made seeing my son as seamless as possible. They are professional, kind and eager to…read morehelp your child succeed. I can't thank Ms. Joanna and the team enough.

Good staff and the facility is clean. However, the space is very small and can often feel…read moreovercrowded. At times, too many patients are scheduled at the same time, which can make it difficult to complete exercises without crossing into someone else's space. There is also no pre-warm-up or stretching before starting the routine, and hot or cold packs are not typically provided after workouts to help with soreness. I did notice that the facility has two licensed physical therapists. One thing I will say is to be prepared to work out. Compared to other physical therapy places I've been to, this location really focuses on exercise and actively working the injured areas, which can be helpful for strengthening and recovery. My main suggestion would be to upgrade to a larger space, as the current location can feel quite small for the number of patients being treated. Parking is limited usually full.

Awesome service, very professional, friendly and knowledgeable employees…read more This location offers GREAT physical therapy for those in need of such a service. The office is located on very busy Ramona Blvd and offers easy access in and out of the parking lot. Parking is the only negative issue here as the parking lot is small and only has a limited number of available spots Options are parking on the street or further down in the same lot.

Updating my review and changed the rating since I got a response from one of the intake staff…read more Thank you for accepting accountability and being receptive to feedback. Original review. I see I'm not the only one who's struggling to get a response back from this clinic. I'm trying to help a family member receive ST services as recommended by her care team. There aren't many in the ST clinics in the area that services adults, and seems like DV would be a good fit, right? No. They never got back to me after I left a voicemail, filled out a new client inquiry, and emailed them on their website portal. I've even left a 1 star review on google to see if they would respond. Nothing. Still no response after several months. The lack of communication makes it difficult for caregivers to seek services for their loved ones who really need specific therapies to improve their QoL. This is ridiculous and a huge disservice for potential clients seeking help.

My son has received services with DV therapy for about 2 years now...unfortunately we made the…read morethough decision to transfer to another clinic due to personal schedule conflicts, but it was such a heart break to leave them. I would like to highlight Mr. Michael who worked with my son for speech since Octoberish 2024. He is the sweetest most patient person who really cares about his clients. His passion for what he does is truly incredible. My son always looked forward to working with Mr.Michael. For the short time we were together it was incredible to see the progress of my son, and I cannot thank Mr. Michael enough as he had such a big part in the progress. We are definitely going to miss Mr Michael and everyone at DV and again are beyond grateful for the attention given to my son

I've been here multiple times over the past 1-2 years and I can tell you this place is absolutely…read moreamazing. Everyone here is so friendly! They love joking around which makes the process of PT/OT a lot smoother which trust me it is hard to find in other locations. They truly care for your health here and you'll improve in no time!

I'm surprised this place has not gotten any reviews yet. This review is dedicated to Dr. Sandrine…read moreUrias. She is an amazing physical therapist that has great bedside manner. She also uses different treatment techniques and encourage patients to try the new treatments. She cares about patients' movement improvement. Also, the staff are so nice and helpful. Highly recommend you all to try out this Physical/Occupational Therapy facility.

Big ups to Miss Elisha!! She's been working with us for…read moremaybe 2+ years by now. I have a very hard kid, which means she has a very hard case. We are fortunate enough to see her 2x a week. She is positive, compassionate, gentle, encouraging, and patient on the regular. In 2 plus years, I have never seen her demeanor fade. Grateful to have been linked up with her for our services. ​

The online service is not great. Her first therapist left on maternity leave without notice,…read moresecond therapist just quit without notice, established with the third therapist and really liked her. I received a voice message that my daughter is being dropped because billing thinks my daughter has another insurance. First of all, my daughter was authorized for 2 sessions per week from her insurance. Second, this should have been verified before starting the sessions. Thirdly, check the paperwork I submitted or call and discuss it with me to clarify misinformation. She only has one insurance who authorized the sessions. Of course I left a voicemail requesting a callback. I hope they are courteous and professional to return my call.

Placing a parent in Rehab facility can cause concern, but the staff was always pleasant and many…read morewere exceptionally kind to my 89 year old father. He was suffering from a UTI that had gone into sepsis and was at the facility a little over a month. From Saatchi and Claudia the CNA's who always took care of him with grace and kindness, Thank you. Michael at the Front desk always welcoming, he went out of his way to help me get the MLB app on the tv in my fathers semi private room to watch the Dodgers. My father and his roommate felt a sense of normalcy being able to watch the Dodgers even while being in the facility. Thank you. The case manager Adrianne at West Haven, she was a dynamo at managing all of activity of my father entering, during his stay and departing the facility. A true compliment to the team at West Haven. Thank you to all the caregivers not mentioned here you all are an amazing team!

Went to visit my cousin Tina's a few times and I love it that she has the best care ever Starting…read morefrom Nurse able to RN Nancy. Thank you for taking good care of her. Y'all need a raise. Please continue to show your care concern. God bless you guys.

The best physical therapy in West Covina/La Puente/Baldwin Park/Covina area! I was able to schedule…read moreall my appointments so I could plan my schedule around my therapy. The facility is clean and has lockers to store your stuff. The best part is the people. Everyone is friendly, helpful, and knowledgeable. They personalized my treatment, and I'm feeling much stronger after 8 weeks. They really make you feel welcome and part of a safe space. I will miss seeing Gigi, Chris, Miguel, and Sam, but won't miss some of my strength exercises. Haha. If you need physical therapy, this is the place to get it.

This place is wonderful. Dr. Anne Riate is an exceptional…read moretherapist . She truly cares about me as a patient, not just a new case. i felt really taken care of. She is so knowledgeable, kind and remembers every little details that goes in for treatment. She has helped me with ways to cope with my back pain and my frozen shoulders. The staff are all professional, kind and friendly. thank you also ma'am mayra duarte for such great assistance. Their equipments are clean. I felt safe & enjoy this place so much that I will never miss an appointment. I highly recommend this place and all the medical provider.

Emailed them a few times have gotten 1 response. Emailed them a referral and insurance and my…read morecontact info and No response. Called and phone just rings. Does anyone work here???

Highly recommended by a developmental pediatrician with high expectations…read more My daughter has received PT/OT services from Carrico for about 2 years. I could not say enough about how happy we are with all the staffs and especially Maria (PT). She is so compassionate, dedicated, motivated to help and has a wonderful manner. Rest of the staff always made an effort to make all of us feel comfortable and welcomed. The entire staff exceeded my expectations which is not always easy. If you are looking for a pediatric therapy provider, this is the place you need to call first.