Michael, the therapist did a very good job on my husband this afternoon. He is very compassionate and very attentive to my husband. he is an asset in your facility. read more

The care at this Physical Therapy facility has always been perfect to me. After trying 5 different PT facilities in K-Town, 360 Wellness has been the best at easing my chronic back pain. It's been such a fantastic experience that I convinced my mom to try her PT here as well. And after just one session, she was quick to tell me on the car ride home, how relaxing and comforting her massage was, because the therapist focused on areas of pain where other facilities completely ignore. So we highly recommend this place, even if you live far, it's definitely worth the drive. Also has good parking! read more

Customer service is exceptional! Very kind hearted young ladies who are very knowledgeable. Specifically Melanie, Kaidy, and Janelle! They were very helpful with my questions. This is the kind of customer service every company needs. read more

This place is a joke. HIPAA violations all over the place. The girls at the front desk are a joke. No privacy. They didn't even want to follow the doctor's referral orders. Even after my insurance changed the location of my referral, 360 kept scheduling me and calling me saying I missed my appt. I spoke with the same girl twice telling her I was not coming here anymore and stop putting me on the schedule. They are so crooked. They do this so that they can attempt to charge your insurance for a no show fee. They leave patients insurance and identification in clear view for other patients to see. All your paperwork sits on a table where anyone can walk by to see it, while it waits for a PT therapist to pick it up. Then half the time the therapist were working on each other while patients were sitting in the waiting area. read more

Everyone here is wonderful. They are very enthusiastic to help you get better. Thank you for being so patient and understanding with my concerns throughout my treatment. I appreciate how they took the time to explain each exercise clearly and adjust the intensity to fit my needs. read more

Front desk personnel is unprofessional. Does not resemble care quality facility. If your appointment is at 8am.. you'll be lucky to be inside by 830.. they over book appointments and rush the physical therapist to see the overwhelming booked. Quantity over quality. read more

My doctor placed a referral for 12 sections at this place. I called and the receptionist said she will call me back. It's been a few days and no call was received. They really need to care. Even leave a message for customer to call back. read more

been coming here for about 4 months for my mom's back. everyone is so so friendly. my mom gets the best service and treatment from her main PT, Elman (glad he speaks cantonese). She's limited in English but others take their time and communicate with gestures. Alina, who is the receptionist, is very welcoming every time i come. she's super helpful when scheduling my mom's appointments despite my busy schedule. and lastly, Dr. Lu, is very thorough in providing communication regarding my mom's progress and attentive when there is an issue. she even takes her time to assist my mom walking in the office. everyone else here is wonderful! read more

I have been bringing my mother here for physical therapy. The staff are great and professional. Specially John Vu, he is attentive in the care he gives mom and is understanding of her issues and administer quality care. Highly recommended facility. Mom asked me to write this review for her, she is totally satisfied with the service she is getting. read more

Been coming to get PT for almost 4 weeks. The place is well kept and you get treated at the time your appointment is set with little to no wait! All staff is friendly and knowledgeable, everyone works as as team to help. They offer cupping, kt tape, and pretty much everything you need to get back on track. The place is open format but private rooms are available if you need privacy. Give it a try if you looking for a pt. read more

I was in a motorcycle accident a month ago and had my first appointment at 360 Wellness PT yesterday. The staff and Ben were amazing super welcoming, fast, and professional. Highly recommend this place to anyone needing physical therapy. Great people great care! read more

Background/Purpose: Sprained knee, work-related. Was part of a list of physical therapy centers in my area provided by worker's comp. Experience: Went here for 12 1-hr sessions (as ordered by my occupational medicine doctor and financially authorized by worker's comp). My initial evaluation was conducted by Dr. Lu herself. I actually met her in-person before the initial visit... in the form of her face printed on the side of a van I parked next to . She was quick and straight to the point. Answered my questions. The rest of my sessions were conducted by other physical therapists. Like Dr. Lu, they were quick to show me the exercises I would be doing that day and monitored my form several times throughout my time there. My mild gripe was that they were not always with me during my exercises, so I was essentially left to choose however many sets I wanted to do or how long my rests in-between would be. I mean, this wasn't boot camp after all. All the therapists were easy to talk to and very personable. In fact by the time I was at my last visit, we had inside jokes. This was important because I felt anxious when I first came here, especially since there were at least 8 patients (other than myself) at any given time, sharing this one rectangular room. This setup may be uncomfortable for some if privacy was prioritized, but I took it as similar to going to a public gym. Lastly, the session is divided into doing physical, repetitive exercise and then the rest is for recovering/priming the affected areas with massages, cupping, stretches, and application of hot/cold packs. For my case, my hour was divided right down the middle. 30 mins for exercise and then 30 mins of recovery. Location: It's on the second floor of a small multipurpose building with Goodwill taking up most of the first floor. The outside entrance is to the side under an awning. After taking the one elevator up (which I needed due to my injury), pass the Social Security office and the entrance is at the end of a small hallway. Restroom: In the outside hallway. There was no restroom that I know of inside the actual space 360 Wellness Physical Therapy took up. read more

I have going to this location for a good while. Today I tried to cancel my appointments due to the situation with ICE raids. This office is more concerned about their numbers than the well being of their patients. I was told I was going to be charged a fee. That I believe is so inconsiderate. I will not be going back there. And I hope you don't patronize this location. read more

First time visiting 360 Wellness Physical Therapy for my mother's physical therapy post knee replacement. The staff was very kind and informative! They provided us with much advice specific to my mother's current status. Great first experience! read more

Doctor and staff are very friendly and knowledgeable. They have helped me improve on the mobility of my knees, back, and hip. I would recommend this physical therapy office! -Lorraine read more

Hello everyone omg !!!! I can't express enough how awesome even amazing Dr.Lou and her excellent staff have cared for my ailments these Drs.and physical therapists are so friendly caring and helpful 360 wellness team Therapist are gentle and really target your area of pain From messaging cupping stretches Target exercises heat packs cold packs OMG!!!! I love these wonderful people I've had my share of pt in other facilities But nothing compares to 360 Wellness Physical Therapy in the great city of West Covina You can trust and be sure you'll get the best therapy treatment possible. They tailor your therapy to your personal needs...... read more

I went to the doctor with really bad back pain. Almost every morning it felt painful just getting out of bed or even getting out of a chair at work. My doctors recommended me to try physical therapy and he chose this place for me. Dr. Lu and Michelle were really nice and supportive. They made sure I was doing the exercises correctly and Dr. Lu knew right away what was wrong. After a few sessions I can feel my lower back improving. And now I don't feel any when I wake up or get up from the chair at work. Without them I would still be in pain. I'm glad I went to this place and will definitely come back if I have other future pain. read more

I have been going here since early March, and I am feeling GREAT! When I first came, Dr Lu was sweet, gentle but firm, and immediately began the process of my healing. She told me I had tendinitis. I was in so much pain, and lifting my arm hurt a lot. It was the first time I had cupping, and it was odd. Now I cannot wait to have it done. Each person who has helped has been kind, respectful, and very helpful. From the exercises, the cupping, the therapy, to the hot or cold pack, I am at peace and comfortable. I admire the structure and their system. I am grateful to Dr Lu, Dr Tai, Michael, and everyone there. If there is any constructive criticism I can give, it would be that the girl at the front desk might consider smiling and being nicer. She has a rigid personality, and seems to be bored or tired. As the first face anyone sees when entering, she needs to understand that she is the face of the company. I have worked many years as an front desk administrative assistant, and know full well what it means to represent a business. Other than that, 360 Wellness Physical Therapy has been awesome in my healing journey. I have recommended them to two different people already! Keep up the good work! read more

360 Wellness Physical Therapy - I heard the darker the circles, the more inflammation I had. Not sure if that's true. This was from my first time ever having cupping done. - Physical Therapy Near Me - West Covina, California

Thanks to all the staff, I highly recommend 360 wellness physical therapy. They will do the best to make you feel better and on your feet again. read more

360 Wellness Physical Therapy - All the staff are amazing! they work so well in getting you back on your feet. Thanks to all the staff at 360 wellness physical therapy. - Physical Therapy Near Me - West Covina, California

I ve been here a few times and I always have a good experience. Starting from the moment you check in with front desk everyone is very attentive and professional. Julie helped me not only with the therapy I needed but also took time to make sure I understood why and the importance of this exercises . I love the care that this place provides read more

This place is awesome! Dr. Lu and staff are helpful and and kind. Tge environment is very comfortable and the staff is very approachable. Thanks for helping me get better! I highly recommend coming here! Sheri read more

Had an appointment scheduled for Physical Therapy consultation this morning. Arrived at this place was packed like too crowded. I'm looking at the people doing their exercises with little to no room. The front desk checking me in wanted to charge me the "specialist visit" price of $85 and I knew that was wrong. I questioned it and wanted to call my insurance but she just became rude and was like you want to cancel your visit then. I called my insurance and they verified that it falls under "rehabilitation" and should only be charged $50. read more

I have been going there for the past 2 months. I'm suffering from degenerative disc disease and my neck and upper back has been in lots of pain. The staff is so friendly, the guys that call you in are very courteous and helpful. They always ask me where I'm hurting the most and show me some good exercises to lessen and strengthen the muscles. I have had a few different therapists and they are all really good at what they do. They give me physical therapy for a good amount of time and concentrate on the part of my body that needs it. When I say they are nice, I mean it! For example, along with my aches, I'm also dealing with Diabetes. It got really bad about a month ago and I was forced to miss appointments. They have a 3 times no show and would cancel my treatment. However, I explained my situation and they waited for me. They always showed me a smile even through the phone. Thank you!!! read more

I broke my ankle in August and have been coming to 360 Wellness Physical Therapy since then. All of the staff are incredibly helpful and kind. My ankle is doing much much better than when I first started. I'm so grateful for the help I've received here. Highly recommend. read more

HORRIBLE DOCTOR DO NOT GO HERE!!!! (Dr. Yurong Lu) She read my authorization WRONG and TOLD MY INSURANCE COMPANY THERE WAS NO ISSUE WITH MY HEAD BUT THERE IS!!! When I called to ask what happened, Dr. Lu proceeded to YELL AT ME and told me I was wrong even after I had just gotten off the phone to confirm with my insurance company. She then told me "I'll send you a picture of what we have." THEN HUNG UP ON ME. The authorization she sent CLEARLY stated to have "vestibular therapy" and she proceeded evaluating other body parts unauthorized while telling my insurance company nothing was wrong !!! HORRIBLE HORRIBLE HORRIBLE -- reporting her to the board of california for her malpractice!!! read more

Michael saved my life. I had to use a wheel chair and walker to get around. He was so kind and considerate. He never made me push to far. But he believed in me. There is no way to repay him for all he's done. If you are lucky enough to get him he will change your life too. Thank you so much Michael your the best. read more

I highly recommend 360 Wellness in West Covina! The place is rightfully called 360 wellness because on top of my physical recovery and healing, the spirit of laughter and synergy in the office has bee a warm balm for the non-physical parts of my recovery. I've moved from having underdeveloped strength in one arm Dr. Lu, Dr. Tai, and the team have expertly guided me through progressive strength exercises, cupping, and targeted mobility work to cater to my post-surgery elbow. They're always willing to dive into the details of my surgery, anatomy, and recovery when I have questions. Chase, Tania, "T," Brian, and Julie prevent strength development and recovery from feeling impersonal and distant by always being a step ahead in bringing exercise or recovery equipment to me or anticipating my needs. Special shoutout to Yossi and Valerie for making scheduling easy--they know how to accommodate to my schedule by familiarizing themselves with my usual weekly free time. read more

i highly recommend 360 wellness therapy everyone is very kind always in top of things and the front desk ladies are always very nice and Dr Lu she is the best love this place valerie is very kind young lady read more

360 Wellness Physical Therapy - Physical Therapy Near Me - West Covina, California

I have shoulder impingement. Working with Dr Lu and Tamara really make a difference. They are super friendly ,easy to talk to, and are very attentive to my needs. During each session they ask questions to really understand my pain, re-evaluate my condition, and use different methods to help my recovery. They provide at home exercises to keep my progress going. These exercises has been very helpful to relieve my pain tremendously. I highly recommend them!!! read more

this is a great place for physical therapy !!! staff is awwwwesome !!!!! try it out and uuu will get well they know about the body and healing read more

360 Wellness Physical Therapy The staff at 360 is totally so friendly and so helpful in all aspects of treatment. Helping everybody that walks in for help. I had a accident in my house and fractured my back, my back was sore and I found it painful to get in & out of bed. After a few visits to 360 and with the Dr.s care and the massages I received by the Dr. and the staff, along with the exercises that the staff carefully guided me with the close attention of staff, so as I would not strain my back muscles, but to build them back up. My back is so much better, although I might not get total pain recovery. I have been able to sleep so much better, and I have been able to regain in my helping my son in keeping up his yardwork. I would like to thank all of those from 360 Physical Therapy in helping me to do all that I can. read more

First and foremost Thank you to Dr Lu for helping my 16 yr-old with his shoulder injury and posture (this was a bonus because she cared and noticed he could use improvement with his posture). My 16 yr-old has played baseball for many years and due to the over use started having shoulder issues. After visiting his Pediatrician twice, getting an x-Ray to make sure nothing was broken he was recommended rest and pain killers. Two weeks later he wasn't getting better so I decided to look for a physical therapist to treat the injury rather than take pain killers. He took ten sessions with no pain killers needed and is now back playing the sport he loves. This was the best money well spent for fast injury recovery with a bonus - a therapist that takes the time to care and know her patients for their best interest. read more

Very helpful understanding and compassionate . I recommend them. They are super busy but they always take care of you.

Truly appreciate the staff at 360, everyone is friendly and helpful. Every staff member makes connections with patients, and it's noticeable that they genuinely care about everyone. Special shout out to Chase and Brian for being awesome! read more

Dr. Lu is an outstanding physical therapist. She is very knowledgeable in her field and treats her patients with care and is a true professional. The entire staff is well trained and professional as well. Had some rehab to strengthen my left knee a few months back. The rehab therapy did wonders and my knee feels amazing. Originally chose 360 Wellness for proximity to my residence, but am so happy with Dr Lu and her work. Couldn't ask for a better leader and crew. Give them a visit. You will be very happy you did. read more

I am a 64 year old physician who has had back issues and recently a had a left total hip replacement. I had gone to Dr Lu prior to my surgery and now am going there for rehab. Dr Lu is a knowledgeable , kind , and hard-working Physical Therapist who is very "hands on". I am extremely happy with the services provided by her and her staff and would highly recommend her for anyone dealing with a musculoskeletal issue. read more

I would strongly recommend this facility. I had R knee surgery and R sciatica pain. Dr. Lu and the team improved my pain. Now I can go to gym working out. read more

Dr Lu is an excellent physical therapist, and she and her team make all her patients feel welcome. They uses more manipulation and exercises than machines, but also feature cupping. Dr Lu genuinely cares about her patients, and provides good guidance about healing, and whether she feels that surgery would be usesful. She is very well trained in physical diagnosis, and can sometimes tell more than the orthopedist. Very highly recommended. read more

Dr. Lu is amazing! She has been helping me with frozen shoulder and my son with plantar fasciitis. She is very patient and caring, and adjusts her support to our needs. My left shoulder had been bothering me for months and I'm glad that I finally sought help. It's so much better after just a few weeks. Dr. Lu is very hands on and takes the time to monitor progress and manage our exercises and recovery. The entire staff is terrific and scheduling has been very flexible and convenient. read more

I had a complete hip replacement in May. Tania has been my therapist the majority of my time here in 360 wellness physical therapy & she is beyond amazing. My mobility without a doubt is much better & with much more strength. The aides Tania & Chase are always so nice. They've taught me how to exercise properly, they're both patient, & have been a major plus with my recovery. read more