This serene environment is so inviting. It is cozy and intimate. You won't be in a lobby with…read moremultiple people and staff members running to and fro. The Ahh Spa is the place you dream of when you get those few special minutes when no one is asking you for anything or to do anything. Michael L. really understands the big picture of how one part of the body affects other parts plus he is really good at finding those trigger areas.

Moderately priced for the expertise of the therapists and the premises. This is a legitimate spa…read morewith therapists that have legitimate licenses. I have had three massages and my husband has had one. We enjoyed our services even though we could not call them a five star massage. There are different therapists you can book, but it is hard to find out what therapists work there. there is nothing available show Background specialties for therapists. You just have to try various therapists and see what you like. It is in a convenient location close to downtown Gainesville. It is an old small house on a main road, it is in moderately good condition. The house was refurbished nicely for a spa. However, the maintenance needs some help when you walk in the windows are dirty and the beverage tray is always empty and unavailable. It needs a good cleaning. And freshening up a bit. But, overall, I am satisfied for Gainesville spa that is moderately priced.

First visit and let's just say that I'm a fan. Environment was perfect. The smells, sounds, sights,…read moreeverything. Hands down one of the best massages I've had. Overall experience was superb. 5 stars are not enough to describe the experience. From the very beginning, customer service was A1. They worked with my schedule and were very accommodating to my needs. My massage therapist, Shenika, was beyond amazing!! The way she worked with the knots in my back was impressive. This last week has been extremely rough and this was exactly what was needed. She was very friendly and super kind. I couldn't have asked for a better person, she was exactly what I needed. Looking forward to booking with her again. Thanks Shenika!!

I had an appointment for today and brought in a gift certificate that my husband had given me years…read moreago pre-pandemic. I was not able to use it, of course during the pandemic, even though I tried several times. After a consultation with the manager, the lovely receptionist told me that they would not honor the gift certificate $100. The gift certificate did not have an expiration date on it, but evidently they have a policy that it cannot be used after five years. Especially in light of the closures during the pandemic. I do not think this was right. I choose to no longer patronize this business and will be getting my massages elsewhere from now on.

The place is beautiful and tranquil. Exactly what you'd want in a spa experience. Massage tables…read moreare comfortable and everything is very clean. Tea shop that's part of it is also very cute snd had any type of teas you could imagine. The massages were relaxing. Note: verify pricing. The package was listed on their website cheaper than what they charged us when we checked out. **Covid alert** The staff did NOT wear masks in the shop or while we got our massages or facials. We are VERY careful everywhere we go with making sure we are doing all to keep ourselves and others safe. There was zero attention to safety here and sadly because of that we will not be able to return unless there are major changes to their Covid safety policies.

Ok, so since I was given a gift certificate for two massages, I decided to give Serenity another…read morechance, even though my previous review was a poor one. When we arrived, another tea party was in full swing (flashback to previous review) but at least this one was for adult ladies. So, the massage was very nice, and we decided to have a cup of tea. I had just done my Yelp check in, commenting on the tepid tea I had been served, when a spa worker who looked exactly like Thomas P (see his biased review of Serenity - only one review in two years - so suspicious) saw me Yelping. He asked me about Yelp, like he had never heard of it (yeah, right!) and I said Yelp was great for finding peer rated businesses, etc. He walked away after and I thought that was over... was I ever wrong! Evidently, he went into the back office and pulled up my review of Serenity. Next thing I know, the owner comes out surrounded by all her waitresses. She began to berate me for my last review 10 months ago. Says my review was damaging to her business and was impacting her waitresses, all of whom were mothers (not sure why that was relevant). She also said that if I didn't like her place, I should get out and not come back. How unprofessional! If her business is getting bad reviews, maybe there is a real fundamental reason. Maybe it is her temper and tendency to ask paying customers to leave and not come back. The owner is a bigger problem than a bad review. Funny enough, without the owner incident, I probably would have given Serenity a better rating than I had previously. After all, gift certificate notwithstanding, I spent $75.00 there for a coffee pot and dry teas. Still, all in all, I could not in good conscience recommend this business to anyone. Folks, give this place a miss.

I love this salon! Isabel is my stylist and I look forward to every appointment I book with her…read more Everyone here is so friendly and it's such a great environment. Will definitely continue to book appointments with Isabel!

I've been seeing Mary ether for several years. She always leaves my hair looking amazing. The…read morestaff is also very friendly and attentive.

We secure a couple massages during our trip to Chateau Elan a found the location easily just 5min…read moreaway. The staff was fantastic and welcoming- the massage was one of the best I have ever had...Hart did a great job! Don't book Chateau Elans spa without first looking here!

Had a great spa day there on Friday. The ambiance provides a soothing environment with pampering…read moreand relaxation. The massage and facial - fabulous. It's an up-market service at reasonable prices. The location is super with eateries and shopping nearby. Free parking too.

After years of loyal, respectful visits every two weeks - always tipping 20%+ - I was shocked by…read morehow I was recently treated. I missed an appointment, which I had clearly stated I intended to pay for at my next session. But when I arrived and greeted my therapist, I was stopped at the front desk and told I couldn't go back until "this was taken care of." I was made to stand there while they charged me for both the missed session and the one I hadn't even had yet. It was awkward, cold, and humiliating. Despite all my consistency and support, I was treated like a flight risk. I was made to feel so uncomfortable that I walked out and didn't even stay for the massage I had just paid for. When I reached out to management to explain how upsetting the experience was, the response I received was brief and dismissive. I've since canceled two months of future appointments and requested that my card be removed from their system. Roxanne is a truly wonderful massage therapist, and this review is in no way a reflection of her work. But the way this situation was handled by management was deeply disappointing. There's a lot to work on in how they treat loyal clients and communicate policies. I would have preferred to leave a better review - but this experience left me no choice.

The good is the people are nice and the facials are good.My complaint is with the scheduling.When…read moreSally works at the desk things go well.

My partner and I went to a company retreat at the Chateau Elan and had a couples massage that was…read moreout of this world! My partner, who routinely has massages said that Tracy gave the best massage she's ever had!! Just the right amount of pressure and an impressive flow. After our treatment, we enjoyed the ambiance of lounging in the day beds on the back lawn overlooking the pond and fountain. So incredibly serene...we WILL be back.

I visited Château Élan Spa with a group of friends, and unfortunately my experience this time was…read morevery disappointing. When I booked my appointment, I specifically requested a deep tissue massage and was told it would be available. However, once I arrived and met with my therapist, I was informed that deep tissue was "no longer offered" due to policy. When I asked why, she said she didn't know and added that the policy wasn't to protect the therapist. I explained that this was the service I booked and expected to receive, but she continued repeating that it was simply against policy. While I don't expect every therapist to be overly warm or chatty, her attitude came across as short, dismissive, and rude. The room felt tense, and I was never able to relax. At the end, she didn't walk me back to the pick-up point, she just pointed and walked away. The entire interaction was uncomfortable. I shared all of this with the onsite manager, Stoney, who offered a 10% discount, stating that was the maximum he could provide. I also asked that the automatic gratuity be removed so I could tip on my own terms, but he said that wasn't possible, even though the service was well over $200. He assured me that the therapist would be spoken to and mentioned that they've received complaints about her before. He told me I should expect a follow-up email or call. Nearly a week later, I still hadn't heard anything, so I called back. Stoney said they still hadn't met with her yet but that they would soon, and again told me to expect follow-up. It has now been almost a month, and I have not heard from anyone. On a positive note, the bar attendant, Ariel (in the winery), was an absolute breath of fresh air, kind, attentive, and welcoming. She is the only reason I would even give 2 stars rating this visit. This is not my first time visiting Château Élan Spa, and I've always had great experiences in the past, which makes this all the more disappointing. I truly hope they address these issues, because the level of service I received on this visit did not reflect the standard I've come to expect from this spa.

Woahhh love this place! It is SO spa like inside, smells like lavender & lemongrass. Elisabeth…read morereally helped with my swelling after a flight. We just moved here. I'm almost 27 weeks and she did a fantastic job keeping me comfortable with my belly and working relaxation/ deep tissue massages to help ease my discomfort. I will be back soon, thank you!

I absolutely adore this place. Don't judge from the outside! The minute you walk in, the…read moreenvironment and atmosphere is so relaxing! The staff are very inviting and courteous. They offer massages and facials. I went in for the 60 minute massage with Najat and she did an awesome job! Definitely will be going back.