Husband purchased me a gift certificate for $100. I am disabled and had been dealing with some…read moremedical issues that would not allow me to get massage. Did not know the certificate expired in 6 months. Called 10 days after expiration and was spoken to extremely rudely telling me no, there's nothing they will do. And was hung up on. I definitely do not recommend going here considering the awful customer service .

I have been getting massages from here for several years and they do a great job. They are always…read moreable to schedule me in for an appointment that fits my timeframe. I have had massages from Ruby, Anna and Judy and they have always been nothing but professional and polite. I recommend an hour massage at a minimal and a 90 minute to really work the kinks out. It is a great value even with the tip.

Fabulous experience. They brought me to my room right away…read moreand asked what level of pressure I preferred. Five star massage that focused on my neck, back, and shoulders. 60 minutes. She commented on how tight my shoulders were and asked if I'd like to add on Chinese cupping for $10 or $15 more which I did. It was the true Chinese cupping with glass bulbs and I'll admit it hurt for the first 30 seconds but then it was fine and let me tell you my back and shoulders were SO RELAXED afterward! At that price I'll be adding it every time. I will definitely be back. Highly recommend.

The massage itself was very good. What wasn't good was when it was time to checkout. The price of…read morethe massage had increased and what was posted online was no longer accurate. Then I was trying to tip 10% and they stopped me and questioned if I was only tipping 10% and said they normally receive 20% in tip. They just stood there and wouldn't continue processing the transaction with a 10% tip. I ended up pulling out cash to tip 20%. The reason for a 10% tip instead of 20% like I normally would is because during my massage the girl stopped to answer the ringing phone (which she had in the room with her) and schedule a massage. Then, a few minutes later the soothing music cut out to a very loud and long Kroger commercial. I've never had a massage where the music was interrupted by commercials. Again, the actual massage technique was good, but having the massage interrupted by answering the phone and commercials was not and then having someone demand a larger tip was not a great overall experience.

I love Infinity Floating! Floating has been approved by my heart and kidney transplant doctors and…read morethe benefits are incredible!!

Had a pretty good massage but the room was cold and noisy. The floor was vinyl so you can hear…read moreevery step. The linens weren't great and light to bright. If you like jazz then it might relax you. The massage was actually better than expected. But the water pods look amazing. I took a tour and I think I'm going to do the water pod floating therapy.

Failed to return my call ‍. Looking for a good massage near Chateau Elan. Would rather give my…read moremoney to the little guy VS getting a mediocre $200 massage to the CE Spa. I will keep looking !

Extremely knowledgeable on her field. Very pleasant & her customer service practice was on point…read more I bought this massage gift certificate for my hubby & he came home raving about how Angelik, took time to listen & provided an excellent massage.

They did a excellent job!! Make sure you ask for Chloe. I have had a lot of massages and Chloe did…read morea great job.

Me and my husband went in for the first time and got a couples massage. First off I'd like to say…read morethe ladies were very nice and welcoming. We seen the couples massage was $120 (if you look on there google account, it will show clearly) we were told to pay $140 for couples massage (and we paid cash) and on top of that we gave a $25 dollar tip. The lady at the counter insisted for us to give more of a tip. They said $20 tip per person. WOW! ... I have never felt like this anywhere. Pressured to pay a tip. Especially when the message was not all that great. I'm not the type to make a complaint of review but I felt so u comfortable when checking out. I never mind paying a good price for something worth it but this is not a place I will spend my hard working money on to invest in something that is supposed to be relaxing. It honestly was not a massage, it was more of a rub. And we're were never asked the level of pressure to massage (ex. Soft tissue. Medium tissue message, etc.,) To the ladies that work here, just a word of advice from me (because I am also a business owner for over 13 years) you might want to treat your clients much better and make them feel welcome. You made us feel uncomfortable. We will not be coming back to your business. The best of luck and we hope you treat others with kindness as they leave your place. Respectfully.

I had high hopes to have a Spa close to home, however I was very disappointed. I did not get the…read moreservices that were included in what I paid for and I should have been told this upfront. I will definitely go somewhere else next time.

I have been going here for about a year and love this place. The rooms are inviting and the staff…read moreis super nice. They do an absolutely wonderful job and I have never been disappointed. I get the deep tissue massage and always come out feeling relaxed and satisfied with the service. I love how I can book everything I need online with prices listed and available time slots. I will continue to visit and tell everyone. I like this place way better than the one in winder. Very professional and worth every penny! :)

I had been to this location twice now, and the massages were amazing. The rooms were very clean and…read morehad a relaxing music playing in the background. I can tell them to focus on one area, which I did for my back. Loved coming to this place! Bring cash and they will give you a $5 discount.

Christine did an amazing job on my massage and facial!! Highly recommend her…read more Front desk is extremely unorganized. I booked a 60 minute facial + 60 minute massage. Upon arrival I was greeted by the manager(maybe owner, not sure) and taken to my room. This is my first time and she said something about the massage had body scrub which ok great. During my massage she came into the room no less than 4 times to talk to my therapist. On the 5th time she informed me she looked wrong and mine didn't have body scrub so they'd adjust the timer. Again, ok that's fine. I'm already wondering why you've been in here 4 other times to chat when I'm trying to relax. I go to pay and give her cash and she ask if I'm giving the change as a gratuity. I had planned to do that and more but I was so taken a back and just said keep the change and left. EDIT- The owner called and apologized for my service and explained the miscommunication. She made it right so changing review.

My partner and I went to a company retreat at the Chateau Elan and had a couples massage that was…read moreout of this world! My partner, who routinely has massages said that Tracy gave the best massage she's ever had!! Just the right amount of pressure and an impressive flow. After our treatment, we enjoyed the ambiance of lounging in the day beds on the back lawn overlooking the pond and fountain. So incredibly serene...we WILL be back.

I visited Château Élan Spa with a group of friends, and unfortunately my experience this time was…read morevery disappointing. When I booked my appointment, I specifically requested a deep tissue massage and was told it would be available. However, once I arrived and met with my therapist, I was informed that deep tissue was "no longer offered" due to policy. When I asked why, she said she didn't know and added that the policy wasn't to protect the therapist. I explained that this was the service I booked and expected to receive, but she continued repeating that it was simply against policy. While I don't expect every therapist to be overly warm or chatty, her attitude came across as short, dismissive, and rude. The room felt tense, and I was never able to relax. At the end, she didn't walk me back to the pick-up point, she just pointed and walked away. The entire interaction was uncomfortable. I shared all of this with the onsite manager, Stoney, who offered a 10% discount, stating that was the maximum he could provide. I also asked that the automatic gratuity be removed so I could tip on my own terms, but he said that wasn't possible, even though the service was well over $200. He assured me that the therapist would be spoken to and mentioned that they've received complaints about her before. He told me I should expect a follow-up email or call. Nearly a week later, I still hadn't heard anything, so I called back. Stoney said they still hadn't met with her yet but that they would soon, and again told me to expect follow-up. It has now been almost a month, and I have not heard from anyone. On a positive note, the bar attendant, Ariel (in the winery), was an absolute breath of fresh air, kind, attentive, and welcoming. She is the only reason I would even give 2 stars rating this visit. This is not my first time visiting Château Élan Spa, and I've always had great experiences in the past, which makes this all the more disappointing. I truly hope they address these issues, because the level of service I received on this visit did not reflect the standard I've come to expect from this spa.