been dealing with Balkums nearly thirty years. Excellent work, fair prices and stands behind the result!!

AVOID!!!! Yes they're very nice but they BREAK something as they're fixing your problem!!!! They had my car for over a YEAR!!! Said it was the alternator, it wasn't, it was electrical. The son kept replacing the alternator even tho he told me that wasn't the problem. They don't have a computer to plug into n diagnose problems, they're just guessing! My car was in and out for months! The third time I got it back, the transmission fluid had been COMPLETELY DRAINED! I never had ANY problems from my transmission! I got it to a Walmart n checked the fluid. I didn't have a drop of fluid!! I went inside n bought some n filled it where it should be n had no more problems except the alternator still wasn't charging the battery at low speeds but would at higher RPMs. Took it back n the son changed the alternator AGAIN!! He told me he would go to Kiker's and install a used computer next week because he had called other mechanics he knew and they all said it was the computer. Next week turned into next month. I kept calling but they rarely answered the phone. When I FINALLY got him in the phone he told me the used computer was installed and he was going to have it brought over to another place to have the computer synced up to my car. I said GREAT! I called back 2 weeks later and he apologized that he hasn't gotten over to get the used computer yet but I said a few weeks ago you told me it was installed and you just needed to sync it up at another place that had a diagnostic computer!?!?! After that they stopped answering my calls. I left messages when their voicemail box wasn't full. They wouldn't call me back. It has been around 8 months at this point. I was stuck with a title loan payment, had to cancel the insurance after 5 months, my apartments were bought out by a big company in Tampa and they significantly raised my rent so much I had to move and couldn't pay the title loan payments anymore so I lost my car. I'm a disabled single parent with no car. Thankfully had a friend that helped us move. These people are FIRST RATE CON ARTISTS, LIARS AND DISHONEST SCUM!!! AVOID LIKE THE PLAGUE!! read more

Took our vehicle to be serviced by them and after not communicating with us for almost a week we had to pull it out and put it in another shop. Lots of excuses and wasted time here. Cars are large investments and if I'm trusting you with my 30,000 vehicle, you need to communicate with me. read more

I'm new to Pensacola and needed my 2004 Honda Accord worked on. I dropped my car off with a bad rattling sound in the exhaust system. Balkum called back about 20 minutes later and said it was the catalytic converter. They quoted me a fair price and had it replaced in about 2 hours. These guys are fast, fair and trustworthy. I will definitely be taking my vehicles here. read more

It's so hard to find HONEST mechanics now a days, but this is the best place EVER to take your car. Took my daughters 99 sable in to have it fixed, they found the problem, explained everything in detail that was going on, and what they did, and it cost us $89 out the door!!! No BS, no inflated prices, and nice as can be on top of it!!! All my vehicles will ONLY go here now. read more

Do not use Balkums Auto Repair in Pensacola. They are crooks!! We paid them $2500+ for repairs and they never did any work. The son is the main mechanic and he's only interested in fixing his race car. He was supposed to fix our timing change initially but once he got the money he avoided our calls and when my husband showed up at the shop for answers he lied and claimed each week for 7 1/2 months that our car was being fixed and would be ready in a week, each week this was his excuse. We finally took it to another mechanic who fixed our vehicle in record time no hassle and our new mechanic discovered that not only did Balkums it fix it but they put our car back together without touching the real problem but making things worse by putting things back backwards and we had important missing parts too. Now they owe use the money for what they didn't do and they refuse to pay up or answer our calls. It's civil court time!!!! read more