I worked with Katherine Albener was my order manager. She was thorough, efficient, and simplified…read morethe process tremendously.

I needed an Australian tourist visa. What should have been a straightforward online procedure…read moredevolved into a nightmare of incompatible devices and software issues. Now I was scared as my large time cushion for a visa evaporated. Fortunately Nora Zikaite of Travel Visa Pro came to the rescue. She was calm, competent, and had a wonderful, professional can-do attitude. She helped me get my visa quickly--THANK YOU! THANK YOU for the peace-of-mind as I count down to my bucket-list trip! I highly recommend Nora and Travel Visa Pro!!

I can't begin to say how horrible the customer service is. I applied for a visa for my daughter,…read moreits taking a little more than expected time. This isn't a big deal. I called to ask what process they have in place in case we run out of time. At which point, the person on the other end just became upset and scold me that she doesn't know and its not her problem. That is, she's done all she can. That is not how you offer customer service. You don't (a) get upset at customer for asking for contingency plans (b) you don't say it's all you can do and (3) you don't hang up on the customer multiple times. I'm sure that in most cases there isn't anything you can do, but you run a business, there's so many ways you can answer that question.

Very knowledgeable professional and excellent customer service that will benefit everyone who needs…read morehelp with travel booking and insurance services. Highly recommend this business.

This a legit and good service. I looked at a bunch of other services and this was the most…read moreaffordable option by far. I already went online and applied for the COVA and was approved. I just needed the courier service to get it to the San Francisco consulate and then picked up and sent back to me. This service did exactly that with a fee of $140, which is great considering what others are charging. Everything was done quickly and efficiently. I was worried but this service was great and I got my visa/passport back in plenty of time before my trip.

A lot of these reviews are either fake or outdated. I went to their website, and they have a…read morecalculator that, admittedly gives you a transparent cost breakdown, but does in fact show they charge a $140 service fee (not including the consulate's $140 processing fee and a Fedex shipping fee). So no, not "free" not even close.

Very helpful, but cater to mandarin Cantonese speakers, my wife speaks mandarin that is why we went…read morethere. Reminded me off when I was in China, very direct, but very quick!

We were heading to our trip to 6 different countries in Asia and needed a couple visa's to…read moredifferent countries such as China and Vietnam. Upon arriving, we were greeted by a lady that was able to answer some questions. The reason why I am giving a 2 star is lack of knowledge or response to some questions asked. I asked if we needed a Cambodia visa (in which you don't you can get it on arrival) and they answered that we did and that it had to go through the embassy. Another gentlemen also grumbled and said "you need advance notice a month and a half might not be enough". The pricing was also significantly higher than many other places that we decided to go to. We ended up going to Holiday China and we liked the experience there much more. Holiday China was honest with us and quoted us with great prices, was able to get our visa in a week, and was able to provide us detail about our trip. Meh, not that impressed mostly because of inaccurate information and pricing.

Amateurs. The "passport office" is 1 person in a cubicle in a shared office space. I waited 30…read moreminutes after arriving for my appointment, nobody showed up, I left. Try a professional company instead.

I'd advise going directly to the state department. (300 5th Ave) instead of this 3rd party. The…read morepeople I interacted with in the Seattle office were not up to speed on what the actual requirements were for renewing my passport, and cut off the transaction before completion, and they suggested I go directly to the state department. Which I did, and it took all of 20 minutes to get my passport renewed. They were stating I needed to get additional proof of identity before they could process my renewal (I of course didn't need this; the state department was very helpful and the list of things they said to bring in the confirmation email, was exactly what they needed to renew my passport.) The only reason I'm giving them 2 stars, is that they refunded my money so all I did was waste an hour. But, poor customer service in my opinion. Just go directly to the state department (all these guys do is help you fill out the application and send along to the state department anyway). If they are going to sell this service, they should at least be able to accurately tell you what to bring when you come in.

Travel Flex was incredible in meeting all my needs! I came to them with a rather complicated visa…read moresituation and had filled out the entire application wrong. For a nominal fee they redid my entire application and personally sent it to the Russian Embassy in DC. They told me it would likely take about 4-6 weeks to get my visa. Instead I got it in less than 3 weeks. NOT BAD!! Their services don't come cheap and neither do the visas, but if you are looking for an agency that will take are of everything for you, they are the best option!!!

From the owner: Professionally.Fast .Confidence. Conveniently.read more

The staff here are so nice. They worked very well and fast. They answered all the questions we…read moreneeded. That's good job.

I came here to get a 5 year visa to travel to vietnam and they were great! Great service and they…read morewere always willing to answer my questions. They got me a quick expedited visa with no issues!

The agent helped plan a nice trip and answered all questions. One small detail needed fixing, but…read moreoverall good help.

I have been using the services provided by AA Travel for more than 20 years, and it has been…read moreunfailingly an effective and pleasant experience. They asked a colleague in SF to hand deliver a passport/visa once when I made a mistake with a travel date. They answered an emergency call outside of work hours to help when my ticket was canceled erroneously by the airlines. They are very professional and really know the work well, and I have been able to rely on them for my travel needs. They do have a "no nonsense style" which some people find to be not warm enough, but they are actually very nice people, and if you realize that it is but the surface (accent, tone, etc), what they can do for you is great. Thank you, Ken and Ling.