If you're in the Hampden area and looking for a pet store, check them out!…read more As a cat owner, I did not specifically look through the selection so can't say much but just upon walking in most of the items looked like it was for dogs. For cats, they have a small room dedicated and they even had free samples of kibble. They also have a cute kitty named Louis walking around greeting everyone! He was such a sweetheart and I would've stayed there petting him all day if I didn't have brunch reservations. The staff were super friendly and took a moment to chat with us as we loved up with Louis. The pricing here seemed comparable to other stores.

TLDR: After years of loyal regular large orders, staff rudely dismissed my accessibility issue,…read morewere rude about me spending a lot at their store, and pushed me to stop shopping here altogether. I've been regularly shopping here for years with very large orders. This year I usually placed the orders online, but then I noticed an issue where some cans are only available to be purchased only "by the case" and not as singles, even though they actually were available as singles in the store. I politely explained the issue and started ordering through the phone to get around it. Then one day, over the phone, a cashier who I'm familiar with was extremely rude to me and told me that no one else is having that online issue. (I was shopping there for so long and didn't realize the issue until a couple of years, so I'm sure others have just been assuming things are out of stock, when in reality they are not.) I tried to explain to him what the issue was, but before I could even start he cut me off while I was speaking and said he would take my order and when we were done just hung up abruptly. I had always felt that staff were friendly before, but the unwillingness to address or even try to understand this issue and on top of that be rude to me unprompted was just so hurtful. It honestly hurts so much after being such a big supporter of them for years There is an element of ableism to this story too. As they know, the reason I only do online orders and have a friend pick them up is because I'm disabled. Their unwillingness to try to understand or address the issue I brought up is an issue of accessibility. This weighs so heavy on me. I would have been fine if they had told me they were looking in to it, and can't fix this issue right now, but just to call them. But with the rudeness on this call, the cashier made it clear that they didn't want me to make call orders. This effectively means I have to stop shopping at the store. Also, the three different cashiers I spoke to on the phone over the months I was phone ordering were aware of the website issue I brought up, so to ignore it was clearly a Howl team decision, not just a matter of one cashier being rude to me. But I did have many positive experiences here, which is why I was so loyal. Back when I used to go in person, the staff used to help me bring my order to the car and pack stuff in my car because I was not able to carry things. Everyone was so friendly to me. I also appreciated how they encouraged masking throughout the pandemic. I used to love going in to this store! I appreciated their selections and it made me happy. I would like to add that there was another uncomfortable experience I had at the store which I ignored since it wasn't that hurtful, but it's worth mentioning in this review. As I said, I place very large orders, because I have three cats that only eat wet food, and this was the only place I got their food from. One of the cashiers (different person than above) started routinely making comments to me about how much money I was spending on cat food. It wasn't just once or twice, he made these comments on the order of ten times. Then, one day my dad was in town and came into the store to pick up the order I had placed online. This cashier made comments to my dad about how much money I was spending on cat food. My dad then gave me a lot of trouble over it I just found those comments to be so inappropriate. Also they seemed to imply me spending money at their store was a bad or shameful thing. I've only ever been friendly to them! I've never been rude or to my knowledge done anything to be a bad customer. I have stopped shopping here. It doesn't really seem like I had a choice. They seem to not want my business for whatever reason. And what was once an accessible store to me is no longer. I think that hurts more than a store being inaccessible right off the bat, because I supported them heavily for so long and they knew me. So much for supporting small businesses. I never did any price comparisons before because I truly wanted to support them and not Amazon. But I found out that the cans I was ordering are cheaper elsewhere. I guess the Universe just wanted me to save some money. I hope they fix these issues. I won't be recommending Howl to anyone anymore. Thank you to Howl for all of the cat provisions throughout the years, and goodbye

Happy dog, happy life! THIS IS THE SPOT! Not only is this…read morenew spot extremely chic, clean, and friendly: their service is exceptional. I have a pug and rescue skittish dauschund, both treated as QUEENS, taken in for an immediate grooming and walked out looking beautiful and happy! The minute you walk inside you are greeted with family customer service, detail is evident in everything here. The Decor speaks for itself, open space and friendly to both you and your dogs. I will be making monthly appointments. This place will literally change our routine as it is easily accessible by foot and my dogs were so happy! They smelled great, had their nails done just right and I'm a super picky mom! I'm excited because they offer so many things such as references to vets, they sell books/art/dog supplies and professional photography. I'm honestly obsessed and I hope that if you live in Fells point/Canton/Harbour east You will check this place out. Five stars all around.

On the more expensive end but worth it for the fantastic groomers and their attention to detail…read more Having a thorough consultation is a must for good results, but they have a good grasp on needs (bringing prior groom photos or other inspo helps too). A little challenging when it comes to hours of operation if you're working during normal business hours but otherwise a great experience.

Rochelle the owner is so nice. We've love coming here for our weekly pet haul of food, toys and…read moresupplies.

Great customer service! Super nice people who work there and they order my dogs food for me each…read moretime I need it! Pretty reasonable priced too.

My 13 year old Whippet had loose stools, 2 accidents in house. 1 more day he was going to vet. July…read more4th our usual pet store was closed, so I went into MY PET STORE. The mgr I think was on staff, told him of our issue, of 3 selected foods we went with KOA bland kibbles and matching wet food (that was like REAL food) that looked much better than can food we've ever tried. He also suggested a powder to add to food. Let me tell you, Yoshi loves the food, he was always VERY picky, sniff and walk away, not the last 3 x we put his new food down. And his stools returned to normal and he is feeling like his old self. Can't thank them enough for their knowledge and suggestions. MY PET STORE is now.....MY PET STORE!

It feels like they really care about dogs. They carry quality pet foods and they are always…read morefriendly. I travel out of my way to buy for my dogs. They also regularly host adoption events for rescue organizations, I met my dog Bruno at one.

My Charlie and I had the most wonderful experience at woofs and wags. We went out of town for a…read moreweekend and we could not find an affordable or consistently rated pet hotels in Baltimore until we spotted this gem! I spoke with Paul the owner on the phone and he patiently and thoroughly answered all of our questions. When we arrived Paul conducted our Charlie's on boarding process and he was patient and helpful again. When I called and checked on my Charlie, the staff was pleasant and told me all about the ways they connected with Charlie which made me very happy I picked Woofs and Wags. We all (Charlie included) love and appreciate how Woof and Wags took care of Charlie while we were away. We will definitely use them for Charlie whenever we are away.

Never ever again. Their kennel cleanliness is perhaps non-existent…read more Boarded my guys for 2.5 days and he came back hacking and coughing. Had to take him to the urgent vet clinic and my baby has kennel cough. He received a bath I didn't ask for which has me concerned about the care and observation he received. I've been leery of the spot for some time after a few uses because there is no grass for him to pee or play. I've tried to overlook this, but how? Does he just go on the floor? Or in their kennels? In addition the owner's rude and dismissive disposition leaves much to be desired and much to avoid at all cost. Only because 1 or 2 of the front desk workers are kind do I feel regret for having to write this , but never will I ever subject my baby or myself to that facility. My dog's emergency vet bill, the poor care, and the lackluster customer service from the owner has me sold on never returning. An observation: a reviewer from just few days ago, 14 to be exact, made a similar complaint. Perhaps stop refuting the claim and review and clean a bit better, and treat your patrons like supporters and not the enemy. It's on you. NOT US! ***A lesser me would stand out of the spot warning people to not subject their dogs to that place

I came to Downtown Dog Resort about two years ago at the suggestion of a family member after…read moreadopting my Lab/Pit mix baby, Buffy. I needed help with training, and I honestly couldn't have made a better choice. Daft did an amazing job training Buffy and continues to work with her whenever he sees her during boarding. The entire staff is wonderful and treats Buffy like family. As soon as we get off the 95 exit, she gets so excited because she knows exactly where she's going and can't wait to get inside! They've even introduced her to swimming on Wednesdays and Saturdays, which she absolutely loves. I travel quite a bit and board Buffy frequently, and she always comes home clean, happy, and completely exhausted--which is exactly what I want! I'm writing this review because I learned the hard way that not every dog daycare and boarding facility is created equal. Since I live in Owings Mills, I decided to be lazy and try a place closer to home just for the weekend, Parkwood Pet Resort in Pikesville. I won't go into all the details because there's a lot, and I'm addressing those concerns with their corporate office. I'll simply say that after I had already paid a deposit and Buffy had completed her temperament test the day before, they made it very clear that they didn't want her there and even suggested that I take her to their West Baltimore location aka the more Urban location. I'll leave it at that because I don't want to turn this review into a negative one about another business. However, that experience definitely opened my eyes and made me realize just how special Downtown Dog Resort really is. So, this review is also my apology to Downtown Dog Resort for ever thinking that all dog daycare and boarding facilities were created equal. They are NOT! Thank you to the entire Downtown Dog Resort team for loving and taking care of my Buffy like she's one of your own. We appreciate you more than you know!

When we went on vacation four days ago, we dropped our dog off when we picked him up after our…read morevacation he was full of fleas. Also, I realize that it's a dog kennel but the smell of urine was so strong in the reception area that I ran outside. Never again. That place never used to smell that bad.

We took our pup Shorkie-Munchkin to Snoopy Groomers on Coldspring Lane, Baltimore on last Saturday,…read morefirst time. The day before, we called to make an appointment and they said, sure bring her in the next day. Our pup was fine going to the groomer and fine when we picked her up. Munchkin is 2 years old and she looked great and smelled so fresh. She was happy and playful as her usual self when she saw us. The groomer gave her a full cut short, just as we requested. Our Shih Tzu/Shorkie's fur grows very fast. This will be our new groomers going forward. The staff was nice and pleasant too. Thank you for giving our pup a great first time experience.

I love this groomer. We stopped going to PetSmart after dropping my anxious fog off as they were…read moreopening the door (first appointment!) and then waiting over 5 hours for him to be done. I was told I could pay extra for sn "express" job, but if you have an appointment, isn't that enough? They are expensive and greedy! Snoopy's groomers are timely. My dogs are usually ready within 2 hours and they ALWAYS look adorable. No weird haircuts!! I love the way Elana cuts my poodle mixes, but Joy did a great job when Elana wasn't available. They are nice people, and their shop is clean. Their prices are reasonable. I hope they stay in business forever!

If I could give 0 stars I would. My boyfriend took our 1 year old Golden Doodle to Snoopy today for…read morea grooming and I was absolutely astonished when I received a photo that didn't even resemble what he looked like a few hours prior. Our doodles coat was longer than we wanted due to him having a prior leg injury so we had to wait to get him groomed longer than we normally would. That said, my boyfriend requested to go down half in length and to trim his nails. The words "shave him" were never said; however that is exactly what they did. I have never been so disappointed. Not only is he quite literally SHAVED his tail has a poof at the end that we never requested...not sure where that came from. I will NEVER be bringing him back here again. For reference, the one photo is what he looked like before and the other photo is how he came home. I'm sure you can guess which is which.

Had a great experience the first visit... Our double coated long-haired Alaskan Klee Kai was…read moretrimmed and cleaned beautifully. However, after we returned a second time, hoping to make frequent visits, we were handed back a new animal. We specifically requested to keep his hair length still long/normal overall and just trim specifically notated areas for hygiene and to even the coat. We weren't provided any indication that the haircut may have 'accidentally' resulted in this new undesired length, instead we were just given our unrecognizable baby who depends on regulating his body temperature based on his dual coats... but with any coat left. Image 1: Night before grooming appointment Image 2: How he came home after a bath and "trim"