The staff and owners of this store lied to me. I went here hoping to buy a puppy for my birthday and left feeling disappointed and angry. During my visit, I fell in love with a fluffy little girl. I had already decided to buy her, but I wanted to follow the basic steps that responsible owners recommend. I asked about her vaccinations and about the health testing of the parents. The staff told me that all of their puppies come from small local families here in Virginia, that the families vaccinate before shipment, and that they only breed from healthy parents. I felt reassured and excited. To be safe, I asked to see her paperwork. I was told earlier that everything was local, so this was supposed to be a simple confirmation. Instead, the papers said she was bred in Missouri. I asked the salesperson how Missouri counted as "local to Virginia" and why he had told me the exact opposite. He said he got confused. That explanation made no sense. I pointed out that he had spoken with confidence about all of their puppies coming from local families, and yet the paperwork showed something completely different. At that point, I could not trust a single thing I had been told. If you are thinking about buying a puppy from here, look at the paperwork yourself before you make any decision. Do not rely on what the staff tells you. My experience showed me that what they say and what is written on the documents are two very different things. read more

Emma (Manager) is incredibly friendly and always eager to help! She patiently answered all our questions and was wonderfully considerate of our children. The pops are absolutely adorable and added a delightful touch to our visit. read more

XO PUPS Purebred & Designer - Pet Breeders Near Me - Chantilly, Virginia

I'm honestly amazed this is legal. There were about 20 dogs confined to tiny cages all day with no interaction. I saw three dogs go to the bathroom in their cages, and they were forced to sit in their own urine and feces, one even ate its own waste. Several dogs had no water available. Many looked sick, dirty, and neglected, and they appeared to have come from puppy mills. I truly hope LCAS is aware of what's happening here and is actively working to improve these animals' conditions. read more

Im very upset i bought a puppy from here and when i took to her to the 1st vet visit she was diagnosed with upper respiratory infection, UTI and kennel cough . We received medication . They also did fecal test . We just received now she has Giardia. Like this is unacceptable since we got her we cant really enjoy because shes sick . This is very frustrating. Because we spent alot of money. How is it ok to sell sick dogs . read more

Got my Yorkie from here 4 yrs ago. I liked that the place was clean and the pups looked happy and healthy.

I'm giving it 3 stars because the customer service from Alex was great & incredibly helpful, but my puppy started showing kennel cough symptoms the day after we brought her home. Alex answered all my questions about the puppies for about 45 mins while I tried to narrow down which puppy would fit best with me. I could only play with one due to the holiday weekend business which made sense. There were so many cute puppies that caught my eye before I noticed a little puppy looking very anxious in her little box. I was worried about her because she was shaking a bit so I decided to ask to play with her. At first she was very shy but after she warmed up, she stopped shaking and started playing. Alex told us she just got there yesterday, and we were only her second play interaction so she was probably a little nervous. After I had her out and saw how much better she felt. I couldn't let her go back in the little box. The vet xopups referred us to was great, they made her appointment same day when her hacking/coughing started, they gave us meds and she's on her way to getting better. However, $4300 without the extra $400 package is a lot to pay for a sick dog. Ultimately the customer service was great, and even though it's ridiculously overpriced, bringing Winnie home & watching how happy she's gotten is priceless. Before purchasing from here I recommended being mindful that it is very expensive & some reviews have said puppies have kennel cough. UPDATE: She also has Giardia, which the vet is now treating with a second antibiotic. read more

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These puppy's are so cute and one of the staff let me play with my favorite one and it was amazing I wish I could buy it but they are to expensive. The staff are nice and the puppy's are in good health and if I can a puppy I will came here. read more

XO PUPS Purebred & Designer - xo pups - Pet Breeders Near Me - Chantilly, Virginia

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My pup came with Giardia, which it has been a few months since I got him and still can't cure him. On top of that he gave it to my other pup that I had before him and was clean. Now I'm stuck with this gross illness for both pups. read more

This place needs to be reported and shut down. Not only do their puppies come from puppy mills, a completely unethical practice that breeds mothers to death and puppies are born in unhygienic conditions, but the puppies in the store are treated like products. They are kept in small brightly lit display cases where there isn't even proper flooring, just metal grates for the floor that are not good for those puppies to be walking on 24/7. They do not get to socialize with their litter mates or move beyond a small 1x3 box. Even if you are able to overlook all of those sad factors, they overprice their puppies to double or triple what a usual competitive rate is from an ethical breeder. That doesn't even guarantee that your puppy has passed its health checks and is in a good condition to go home. Absolutely heartbreaking to see and I recommend everybody to boycott this business and report them to get shut down. Disgusting. read more

What a great experience! The place is clean, staff was very friendly, knowledgeable and provided excellent customer service. I would highly recommend. I like that they don't let everyone just handle any dog so it keeps them healthier. My little Maltipoo Marley is good so far, we have our first vet appointment on Thursday. read more

The front desk employee should be fired for not doing his job ...his job is to monitor what goes on in the store...not be on his personal phone. The employee only door should have been checked and locked....it goes to show no one was doing their job. If you don't find the dog those people are going to breed it and breed and so on and so on and when the dog is of no use.....because those kind of people don't give a shit read more

The shop was clean and the staff was friendly and knowledgeable. We bought a Shiba Eue, eleven weeks old. They explained that the puppy had been in the shop for three weeks. We knew then that there would be problems. We brought the observation that the puppy had a crusty eye. It was almost swollen shut. We fell in love with the puppy so there was no way we were going to leave her there. The shop advised us to use their vet. We live an hour away from the shop. The next night we had to take the puppy to the emergency room. She had a cold. We treated her and today, a week later we took her to our regular vet. The reported the puppy has parasites, a heart murmur and a fever. She also suffers from sinuses. I won't say this shop sells sick dogs but if they have a vet on staff he/she is negligent in supervising the animals in their care. read more

We visited this puppy store in the past week and the store didn't feel like a loving place. Lighting, environment, employees ... everything looked cold. And most importantly I later found out this is the same owner of PETLAND Fairfax that was shut down a few years ago due to ANIMAL ABUSE. Please don't support unethical businesses. read more

You're response does not address the issue at all. Of course different breeds would be different prices. I inquired about a specific dog. Not just a specific breed of dog, but a specific dog. Your inability to not provide a price can only be for shady or untrustworthy reasons. It's your policy, and one you seem quite proud of, so own it. And in response to your reply to that, Yes. During covid I have the, apparently to your business, ridiculous notion of wanting to know a price of something before making an appointment to come meet your staff face to face to discuss a purchase. Just like would happen with literally any other purchase, and many of your competitors. The fact that you have this ridiculous policy, and are now arguing with me on yelp about it will hopefully show others what they will be dealing with. There are plenty of other reputable places out there folks. Go that route. read more

They so have great breeds however, I specifically came for a Frenchie. The only Frenchie they had was $8,000! Yes, I'm well aware Frenchie puppies can go that high in price - however this one wasn't a color that usually costs that much. Also, their packages are "ok," but what if the purchaser doesn't need a crate, toys, etc? That Frenchie would've been bought on the spot -cash- if she was a reasonable price : ( read more

Our experience with XO Pups was awesome. Was weird because we went in to see one dog, but before our appointment, he was purchased by a walk-in. They called and let us know, but as we were practically there, we went in for a look. Best decision ever because we found our boy,Charlie, and it's been so much fun. He did his included vet visit, tested positive for giardia (which is common in kennel pups), and it was all covered. Great staff, very helpful even when the place was hopping, and he was worth every penny. It's a lot of pennies, but he's my new baby. read more

XO PUPS Purebred & Designer - Pet Breeders Near Me - Chantilly, Virginia

I can't say enough about the positive experience we had at XO Pups. From the time we walked in the staff was super helpful and patient. They answered all of our questions and did not pressure us to make any decisions. We fell in love with a German Shepherd puppy and brought the little guy home. XO Pups includes a new puppy starter package that includes a lot of the items needed to make sure his transition to our home goes as smooth as possible. Serene and Daniel provided the best customer service and were wonderful to us. We are so happy we made the trip to XO Pups and I highly recommend a visit I'd you are searching for a new family friend. read more

I'm so happy that I came to XO Pups to find my fur baby. The store was clean and staff was extremely friendly and patient. I highly recommend anyone who is looking to add an addition to their family to come here. Thanks Vanessa and Daniel for my Bailey! read more

XO PUPS Purebred & Designer - My Bailey! - Pet Breeders Near Me - Chantilly, Virginia

Last visit had to ask efficient/caring Emily to show newer young male employee how to properly service a buying customer. He was not helping female customer properly prepare for safe ride home...I had to suggest (as an observer considering purchasing a doxie) he open up crate for puppy's trip home in her car ! May have been earlier this year. I met caring staffers Emily and the other (male worker ...name escapes me as I key this) Oct of 2020) read more

So far, we are having a great experience with our puppy. His vet appointment is this week. Venessa was knowledgeable and helpful with the whole process. The only reason I didn't give a five star is the pup prices are very high. read more

This store deserves 5 stars for the customer service. Although I do not recall the associate's name who helped me this afternoon, I want to highlight her amazing customer service. I came into to look at the Cavapoo and Goldendoodles, but fell in love with a teddy bear! The sales associate was patient, allowed me to play with three of the dogs to assess whether we were bonding and answered all of my questions with a smile. She was kind, knowledgeable, never rushed me and emphasized that she understood that this was a major purchase that required consideration on the customer's part. Although I did not leave with a furry friend today, I would certainly return to purchase a dog (hopefully a teddy bear) from the store. Thank you again for your great customer service! read more

My wife and I visited with our 6 month old schnoodle looking to add another dog to the household. The staff were courteous and helpful and we had a chance to meet a few of their wonderful puppies to get a sense of their personality before making our decision. It was a low pressure environment and even though there were several other families in the store receiving similar levels of attention we felt we had all the help we needed to make a good decision. As for pricing, I was pleased that they were able to provide a range over the phone and the price they quoted us in store actually matched what we were told by phone (!!). Their puppies aren't cheap but you won't have to take out a second mortgage on your house to buy a puppy (unlike their competitor just around the corner). read more

Patient friendly staff! I stayed about an hour and felt welcome every minute of it. They have the most adorable puppies. Even though I mentioned the soonest id be able to get a dog would be 6 months away they didn't push a sale and were kind enough to answer my many questions. The questions they asked me in return to help match me with the right puppy made me feel like I was in an amazing psychology class!! If it's your first time looking for a puppy def check this place out. They'll guide you with finding a dog that fits your personality and lifestyle. Super cute doggies too!! read more

I love everything about this shop! The staff are trained to help pair the person to the ideal puppy and vice versa! It's clear they care deeply about their adorable pups and that the well being of both the customer as well as the puppies are really important to them. I've spoken to the owner in depth about their process and everything was fully explained to me in details so we could make the best decision when buying a puppy. read more

XO PUPS Purebred & Designer - Look at these things!!! - Pet Breeders Near Me - Chantilly, Virginia

second time we come and visit just for fun. the puppy always cute and employee always nice and friendly. they always sanitize little room for us to play with puppy. read more

XO PUPS Purebred & Designer - Would love to take him home but I got baby on the way. - Pet Breeders Near Me - Chantilly, Virginia

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Great place to purchase a puppy. The price is what you expect for a puppy. I got the 150 dollar discount for the appointment. They don't take Amex so make sure you check what card you will use before you buy. But they gave a 25 percent discount for the items that I wanted that were not included in the purchase but the purchase items easily went over the 4 figure mark for the included items. All together great purchase and I'm happy with my new puppy. read more

We had the most amazing experience at xo pups the team was amazing they helped us get prepared for the newest addition to our family. They walked us through the whole process and sent us home with goodies and everything we need to welcome our new puppy. The place was super clean no odors and very organized! You can tell they truly care about you and your family. The manager Daniel was amazing through the process and everyone on the team was so helpful and great! read more

XO PUPS Purebred & Designer - Pet Breeders Near Me - Chantilly, Virginia

The staff was very friendly, knowledgeable and everyone followed COVID safety guidelines. Because purchasing a puppy isn't something to take lightly, the staff gave us plenty of time to interact with the puppies so we could make sure we were making the best choice. We love our little peekapoo! read more

XO PUPS is basically a fraud!!!! They advertise that they sell purebred and designer dogs. The dog that I purchased was supposedly to be a purebred Yorkshire terrier. I took him to doctor and they did a DNA test. He is only 75% Yorkshire terrier 12.5 Maltese, 12.5 other breed which was terrier and guard. He is not a purebred. Please to anyone that is new to buying a puppy, get the papers for proof. Also please understand the difference in ACA and AKC. They tell you that the microchip is AKC but this does not mean that the dog is registered through AKC. I wrote the pet solution to ask why such a big price for a dog that is not a purebred and the DNA results to show them and their response was basically a DNA is not always accurate but they have their proof that the puppy is purebred. If they have the paperwork then why are the customers not receiving the proof. DO NOT BUY FROM THIS ESTABLISHMENT IF YOU ARE LOOKING FOR A PUREBRED. This establishment is a rip off!!! FRAUD FRAUD FRAUD!! read more

XO PUPS Purebred & Designer - DNA RESULTS - Pet Breeders Near Me - Chantilly, Virginia

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Nice clean store with friendly staff. I was wondering if Kareem and Ayman were still operating the store?

I really liked the cleanliness for this place. Their staff was knowledgeable and honest. It didn't feel like they were salesman unlike other puppy stores! Puppies were priced at around 6-8k which seemed like a lot but I've heard other places are even higher. Overall, I really liked this place! read more

Everything the other reviewers are saying is true. They are overpriced. If you call to ask for a price they dont tell you. My small pup is sick and ironically i am too. The staff was a 6 kn a scale of 1-10 and we are missing items from the "package" they provided. Dont do it guys. If you want a puppy please, im begging you to adopt. Its sad that they charge thousands for puppies and give you very little supplies. Some of my supplies ran out after 3 days. I went to school for business and should have known better. Run. Dont walk. Plus i would suggest doing your research yourself. The breeder they used for mines was found on a puppy mill site. read more

Purchased puppy that had the Giardia parasite from this business. First they were going to pay for vet treatment and then they tried not to pay for further testing until I reminded them they had said they would. My puppy came from a Puppy Mill as listed on the Humane Society's 100 worst as well as other website that has a list of Puppy Mill breeders. Do your research before purchasing a pup from this business. Even though it's hard to do because you have to literally purchase a pup before you find out who the breeder is and what fecal tests have been done on the puppy. The XO Pups Vet information indicates that no fecal testing was done for Giardia, hook worms or other parasites that would have showed up from a fecal exam. Just because a breeder is licensed by APHIS does not guarantee that they are maintaining a decent ethical environment for their dogs and puppies. Unfortunately there are too many so called breeders in this country and not enough investigators to really monitor them. Beleery of breeders in Missouri and Pennsylvania. Pet stores are buying their puppies from these Puppy Mill breeders for low prices and selling them for minimum $3,500 upward. I certainly regret not going to an actual Breeder to ensure that I would not be getting a Puppy Mill puppy but rather purchasing a healthy one coming from a healthy mother dog that has had appropriate vet treatment and lives in an ethical, clean environment with owners who really take care of their dogs. read more

Just bought a puppy from this store and had the most amazing experience ever! The entire staff was so helpful and sweet. All the dogs looked so healthy and well taken care of! I couldn't recommend this place enough! So happy with the entire experience! We are beyond excited to have little Lucy joining the family. She is too cute for words. read more

This place is amazing!! We got another dog few years ago at another place however, I wish we went here. Never too late I say. We just brought home an amazing pup today. I can't say enough about the cleanliness and professionalism about this place . We highly recommend you get your next puppy here. read more

Great experience overall. Awesome selection of puppies. Very clean facility and dogs all seem very outgoing and happy. They were able to provide all the information you could want for your new pet. Very professional! So glad I found XO puppies. I will say that pricing is not for the feint of heart, but you will leave there feeling like you have the best of the best. read more

I purchased a puppy from them less than a week ago. Over the past week, the puppy has become increasingly aggressive with my child to the point where my daughter is terrified of the dog. I have also discovered that the puppy has a highly contagious parasite that is transferable to human. I have spoken with management and they have told me that they will accept the dog as a surrender BUT I'm still financially responsible for paying off the remaining balance for the dog. I am currently having to undergo treatment for said parasitic infection because I have been exposed. Would not recommend this place to anyone. read more

XO pups was great and very helpful. The puppy I purchased came with toys a play pin food and plenty more. I got time to enjoy and play with my puppy before he came home. The price was very overwhelming but my puppy was soo cute I just couldn't leave without him. read more

its amazing how horrible this store was I bought a shih tzu puppy on Sunday for 5000! way over priced and I brought her home and she peed everywhere and she was sneezing I took her to the vet on Wednesday and the vet told me she had a UTI and a respiratory infection and the doctor told me she definitely got that from the pet store I then called XO pups and asked for a refund the manager refused even tho I got a sick dog for 5000 dollars never shop here rather shop on pet smart worst store ever read more