I recently made an online purchase from TG Value Vape. I contacted the store prior to my purchase…read moreand was greeted politely by an employee (owner), Tim. Tim verified the items I was looking for were in stock. I promptly completed my online purchase and within minutes my order had been received and shipped! This is top notch customer service and I will do business with this establishment again. Thank you Tim!

Fraud happened here - no one cared. This business does not look at the name on credit card…read morepurchases. Someone stole my credit card and shopped there 7 times spending close to 1000$. I called and asked for the owner to cooperate with me. I left the dates/ times/ and amounts. He would not even return my phone call. When I came in, the employee looked nervous when I showed him an identical card. He told me he spoke to the owner and doesn't know why he hasn't called me back. He said he would tell the owner again. There are multiple cameras and one of the purchases were from the day prior. Fortunately my credit card company made me whole, but still no response from the owner. Was he involved, covering it up, holding back information? I do not know but a simple returned phone call would have helped a lot. But he didn't care. I have never shopped in this store. Just wanted to share this with anyone it may help. Fraud happened here - no one cared. This business does not look at the name on credit card purchases. Someone stole my credit card and shopped there 7 times spending close to 1000$. I called and asked for the owner to cooperate with me. I left the dates/ times/ and amounts. He would not even return my phone call. When I came in, the employee looked nervous when I showed him an identical card. He told me he spoke to the owner and doesn't know why he hasn't called me back. He said he would tell the owner again. There are multiple cameras and one of the purchases were from the day prior. Fortunately my credit card company made me whole, but still no response from the owner. Was he involved, covering it up, holding back information? I do not know but a simple returned phone call would have helped a lot. But he didn't care. I have never shopped in this store. Just wanted to share this with anyone it may help.

From the owner: "Ashtabula Tobacco & Vape we have everything you need 100% Ashtabula tobacco & vape offers a large…read moreselection of cigarettes, tobacco, disposable vapes, mod kits, pod kits, E juice, hookah products, CBD, Delta, THCA Kratom and much more. We are very competitive with our prices and strive to have the best selection of products in hopes of becoming your #1 smoke shop. We take customer service very seriously and we hope you enjoy your visit to Ashtabula Tobacco and Vape."

Always a friendly smile from the staff when you enter and leave. Knowledgeable about product and…read moreeager to share it when you ask for advice. Nice cigar selection for the area. Clean and casual. The only reason I didn't rate it a 5 is because it does not offer organic/non gmo pure tobacco in the bags yet. I hope they do soon. A lot of customers want that.

This store is a gem in Madison! They have it all. An extensive wine selection. A great beer…read moreselection. A nice variety of cigars and lower proof liquors. And all the tobacco and vape supplies you can ever need. The employee who waited on my hubby and I was very nice and knowledgeable. I'm not sure why this place has previous negative reviews. Then again, they were from about 5 years ago, so they obviously have improved. Definitely check this store out!

Awful customer service. Every time you go in there, the ladies act like it's a huge imposition to…read morewalk five feet to grab what you want. One time I called up to ask if they had anymore flavored juul pods and she let out a huge sigh and said "I don't get paid enough for this shit" before begrudgingly listing off what they had left. They always have at most one person in there, so I'm sorry you had to get off your chair to do your job.