Fraud happened here - no one cared. This business does not look at the name on credit card…read morepurchases. Someone stole my credit card and shopped there 7 times spending close to 1000$. I called and asked for the owner to cooperate with me. I left the dates/ times/ and amounts. He would not even return my phone call. When I came in, the employee looked nervous when I showed him an identical card. He told me he spoke to the owner and doesn't know why he hasn't called me back. He said he would tell the owner again. There are multiple cameras and one of the purchases were from the day prior. Fortunately my credit card company made me whole, but still no response from the owner. Was he involved, covering it up, holding back information? I do not know but a simple returned phone call would have helped a lot. But he didn't care. I have never shopped in this store. Just wanted to share this with anyone it may help. Fraud happened here - no one cared. This business does not look at the name on credit card purchases. Someone stole my credit card and shopped there 7 times spending close to 1000$. I called and asked for the owner to cooperate with me. I left the dates/ times/ and amounts. He would not even return my phone call. When I came in, the employee looked nervous when I showed him an identical card. He told me he spoke to the owner and doesn't know why he hasn't called me back. He said he would tell the owner again. There are multiple cameras and one of the purchases were from the day prior. Fortunately my credit card company made me whole, but still no response from the owner. Was he involved, covering it up, holding back information? I do not know but a simple returned phone call would have helped a lot. But he didn't care. I have never shopped in this store. Just wanted to share this with anyone it may help.

From the owner: "Ashtabula Tobacco & Vape we have everything you need 100% Ashtabula tobacco & vape offers a large…read moreselection of cigarettes, tobacco, disposable vapes, mod kits, pod kits, E juice, hookah products, CBD, Delta, THCA Kratom and much more. We are very competitive with our prices and strive to have the best selection of products in hopes of becoming your #1 smoke shop. We take customer service very seriously and we hope you enjoy your visit to Ashtabula Tobacco and Vape."

This store is a gem in Madison! They have it all. An extensive wine selection. A great beer…read moreselection. A nice variety of cigars and lower proof liquors. And all the tobacco and vape supplies you can ever need. The employee who waited on my hubby and I was very nice and knowledgeable. I'm not sure why this place has previous negative reviews. Then again, they were from about 5 years ago, so they obviously have improved. Definitely check this store out!

Awful customer service. Every time you go in there, the ladies act like it's a huge imposition to…read morewalk five feet to grab what you want. One time I called up to ask if they had anymore flavored juul pods and she let out a huge sigh and said "I don't get paid enough for this shit" before begrudgingly listing off what they had left. They always have at most one person in there, so I'm sorry you had to get off your chair to do your job.

I recently made an online purchase from TG Value Vape. I contacted the store prior to my purchase…read moreand was greeted politely by an employee (owner), Tim. Tim verified the items I was looking for were in stock. I promptly completed my online purchase and within minutes my order had been received and shipped! This is top notch customer service and I will do business with this establishment again. Thank you Tim!

Love Port Royal Cigar. They have an amazing selection and the owner made…read moreSome great suggestions and the prices were a lot cheaper compared to other shops.

excellent service! FRESH CIGARS...... great cigar selection.... nick the owner very knowledgeable…read moreabout cigars and the taste. His recommendation are spot on,..

I stopped going to Smoke Cave downtown cuz they hacked TWO different cards of mine! Then I started…read moregoing to Tobacco King (multiple locations) , they seemed ok at first til they hacked my debit card two weeks ago at 12th & Pittsburgh store. Will never go back & will tell literally everyone I know not to go there!

I was at tobacco King's on peninsula Ave in customer service there was strictly for anyone that…read moregoes in there please watch out they rip you off and they're very racists I don't know about all of you but I go in for good customer service as well and I did not get it at that store a guy named Danny is horrible and screams in front of customers thinking you're going to rip him off when you're just trying to say something about a product that they have that was default go to 12 Street one I love there customer service again don't go to the one on peninsula across the street from Burger King it's very rude I don't want you to get rude things said to you in my book customers come first that's what brings you money the great loyalty from everyone never yell at a customer and call the names and be racist

Always a friendly smile from the staff when you enter and leave. Knowledgeable about product and…read moreeager to share it when you ask for advice. Nice cigar selection for the area. Clean and casual. The only reason I didn't rate it a 5 is because it does not offer organic/non gmo pure tobacco in the bags yet. I hope they do soon. A lot of customers want that.

Cool new store. Good selection and prices. Inside of the store was very clean and well kept…read more Knowledgeable staff.

From the owner: " Madison Tobacco & Vape we have everything you need 100% Madison tobacco & vape offers a large…read moreselection of cigarettes, tobacco, disposable vapes, mod kits, pod kits, E juice, hookah products, CBD, Delta, THCA, Kratom and much more. We are very competitive with our prices and strive to have the best selection of products in hopes of becoming your #1 smoke shop. We take customer service very seriously and we hope you enjoy your visit to Madison Tobacco and Vape."