Friendly staff in the fitting room area but staff members at the register aren't too friendly. I guess I'm spoiled since I usually shop at Glendale and Cerritos BR. My mom and I were the consumers yet we were the ones who Thanked them as we left, which was met with no response. Yes, thank you for allowing us to make a purchase at your location. read more

It was fun to look around, but could have been smack in the middle of the mall of America. Nothing special, typical high prices, this one just had a lot more tourist crammed into it. read more

Surprisingly good and sensitive customer service for a large chain. Thanks for hiring good people and training them well.

I just visited the store and received great customer service; they went above and beyond to assist me in my purchase. It's not a stretch to say that I would not have made the purchase if I didn't receive the help I was given. I wish I could remember the woman's name who helped me (it may have been Coleen or Colette) but nevertheless I will return here to make my future BR purchases. read more

Their clothing line is pretty awesome. Well made clothes that last a long time. Just wait for their 40% off sales and you can score big time. I recall the last big one I went to was the Cyber Monday Sale. Almost everything was on sale and I was able to get almost a whole new wardrobe without breaking the bank. Sign up for their membership and they have the deals more often. read more

Their sizes don't fit my friend who shops in the area frequently. She's a size double zero. Okay, I get it she's tiny but where the staff (specifically the manager V) failed to provide a good experience was not only her lack of ability to help us but mostly her angry attitude. I had to walk away as the manager was glaring at me for asking if they had a smaller size online. I literally told her to keep the hate as we'll just look around ourselves. She tried to appease my bad experience with saying, "I didn't mean too", but I already had enough. I asked for her name and left. Thanks for the experience, I had a super time! read more

So I buy stuff here all the time great sales last week I bought a sweater and tossed the receipt. The sweater after I washed it I noticed a hole in it. I took it back and the manager Nick was so nice even tho I didn't have my receipt he exchanged it for me and was a complete gentlemen about it. I love banana Republic cause they carry my size Clothes and I am a bigger guy. I spend about $1000.00 a year there and I think Nick understood and helped me in a big way! Thank you I'll keep shopping at your establishment! read more

This is our favorite BR place to shop. Mostly because it's huge and not located in a mall. I cannot stand malls sometimes. I came here during their 50% off after Xmas sale, and I scored some really nice clothes. One of them is my favorite Martin pants for $10. Pretty sweet deal... Service has been good too... read more

I had the best help here! I came in looking for a present for my bf and I walked out a happy camper! The floor people were super attentitive and smiley (I had Julian and he was awesome!) Even the cashier was friendly and had GREAT knowledge about the clothes! So happy! read more

The reviews are pretty accurate. I'd say the employees who handle women's clothing are super helpful. However, two male employees I saw seemed far more interested in their own gossip than helping customers. (I think they work menswear.) That said the cashier and fitting room ladies go over and above for me when I walk in. read more

Prices are affordable. Location is easy to get to. There are some empty spaces but that does not mean the businesses that are there are not great stores. read more

Sales Rep. Daniel was a life saver! With lost luggage on a business trip and no spare time, Daniel was able to put together a few outfits and make the next few days WAY better. A million thank yous to him and his managers for going the extra mile. read more

Working around Old Town Pasadena has its pro's and cons. Pros because you are the first one to know if there are sales around the area and cons because pay day comes and you already spent it by the time you get home. There selections are pretty good and Joanne one of the Sales Associate is very helpful. She is very trendy herself and I just love her style. I guess it doesnt help either that from where our building is at that you could see Banana Republic and the giant Sale sign in their window. read more

I always have great experience shopping here. The staff is friendly and helpful. The store is well organized and clean. I love BR petite selection as the clothes fit me much better than other brands'. Almost all of my work clothes are from BR! read more

If I could give No star, I would!! This place is BULLSHIT!!!!!! No sense of customer service here n NO one shows any empathy for customer needs!! A female cashier named Talan in woman section, who worked around 9:45-9:50 PM on Sept 4th, she even almost laughed out when I tried to explain my difficulties! She even talked me back in terms of the time period of getting money back of return! I have been working for finance industry n I know how bank works! WTF!! BR, Pls FIRE people doesn't worth a damn!!!!!! read more

Is this store closing? Went in on Friday afternoon and there was barely any stock. Walls were stripped of any artwork, shelves empty etc. In addition, there were only 2 employees working, the store was messy and the jewelry table had broken necklace stands. It seemed like they had only a few sizes in the merchandise. read more

Love the men's clothing in this store, staff is friendly, just not real bright. I rate BR store in Pasadena poorly based on recent experience with false advertising and poor customer service. Goes like this: Wandered into the Pasadena store 2 p.m. Sunday 11/10 to browse and the staff warmly greeted me and said men's outerwear, sweaters and select slacks were 40% off. Cool. And staff pitched the BR credit card to receive additional 15% off, which is kind but also a bit gratuitous as a store needs to earn a customer's loyalty first. And BR staff decidedly did not earn customer loyalty because when I brought my three pairs of slacks to the register, I pointed out a price discrepancy on one pair. Specifically, one pair of gray cotton vintage slacks was marked $79.50 on tag, but a big sign -- posted directly above these slacks and all the other slacks like them -- clearly said the pants were reduced to $69.50. I informed the sales girl at the register and she disagreed, so I showed here the sign atop the slacks in the rack, which left her perplexed. When I insisted on the posted sales price, she summoned the manager, a young African-American gentlemen. He said the sign only applied to vintage cotton slacks, and I informed him that, indeed, the slacks in question were vintage cotton slacks, as identified on the label and as noted when the SKU information appeared on the computer screen at the register. Moreover, I reminded him the posted sign was immediately atop and above the slacks where I made my selection. He said the $69.50 price applied to different slacks much farther down the rack, to which I informed him the different slacks were in fact not different at all, that the were in fact exactly the same manufacturer and fabric and brand name, only a different color/pattern, and that no such distinction was made in the posted sign on the rack. So, I asked him to honor the posted $69.50 price, then apply the undisputed 40% discount to all the merchandise, ring it up and I'll make the purchase and be a happy customer. He refused. Huh? Respectfully, I told him that if BR wants to complete this entire purchase, he needed to honor the sign that he or his staff posted on the slacks. He would not. OK, I then suggested we split the difference on the slacks and settle on $74.50 (before 40%) discount, which is midway between $69.50 and $79.50. He said he would not. WTF?! At this point, growing quite frustrated, I said, politely but firmly, "Look, then you find a solution to this discrepancy and we can do business and I'll buy all this other merchandise (placed on the counter/register). If if you don't find a satisfactory solution, then there's no transaction and I will walk, do you understand?" He said sorry, no can do. I said, "Then I walk and shop elsewhere and you lose the sale." He said nothing. So I left. BR Pasadena people are friendly greeters/schmoozers and they verrrry much want prospects to get the credit card (and it's exorbitant interest rate). The Pasadena store carries some very nice clothes, but when it comes right down to it, BR's business ethic and customer service rates poorly in this experience. The store lost not only this transaction but a potential loyal customer as I'm local and have been looking for a nearby men's fashion store to frequent. I had hoped it might be this store, but it won't as I'll take my business elsewhere now. Nice job, BR. read more

I quite enjoy shopping at this BR. I always receive the help I ask for, they are not pushy, and are generally very cordial. They seem to communicate well and are quick to help each other out by finding sizes and opening dressing rooms if the assigned person is busy. There is pattern of being cold towards online returns but they never give me a hard time just the conversation is so different from a purchase vs return transaction. I don't expect much from sales just they are well mannered. read more

I was dragged in here by my cousin to help her do some returns/exchanges and this place receives 5 stars for organization but -3 stars for having that putrid molding dead cat urine smell that engulfs your senses once you step in the door. It is one of the bigger BR's but the foul smell really turns me OFF. read more

I am a Luxe member and I am very disappointed with the poor customer service at this location. I found shoes on display that I liked and when I asked for my size I was told by Fernanda that they no longer had them in stock. I asked her to check if another store had them (I have had this done before at other locations). She said it would be too difficult to find the style and that they don't do that. She did not care to help me and refused to even look for the box to check for the style. I checked on my phone and found the shoe in stock in my size in Santa Monica. I told her this and asked her if she could call them so I could place the order by phone so they ship them to my house. She said they don't do that. I have gone to the BR stores in San Luis Obispo, Santa Barbara, San Diego, Santa Monica, etc and have never received such poor service. read more

Customer service is non existing in this particular store. The salesperson and store manager gave us so much sass when we asked about an ongoing store wide promotion. On their website it clearly states that it's online and in store, but they insisted that they couldn't honor the discount on the item we wanted. When i got home and ordered the exact same piece, there is a $100 difference in the final price. read more

The girl working at fitting room was super nice so I decided to take 2 pants but I was waiting for checking out like 10 mins. The store wasn't busy, and I was the only one in line. They should've opened one more register or at least had someone to say "i'll be right with you". On the men clothing section, the service was so bad. The associate saw us looking for clothes but did not even say anything or greet. I am sure he saw us cause he was hanging around there arraging clothes. But when other customer came, he greeted him. Such a discrimination and disrespect. I left without buying anything. Totally disappointed. Never come back again. read more

I bought a suit here 2 days ago, I tried it on in the fitting room and thought it was good. I removed the tags and tried it on again at home and my girlfriend didn't like the color so I went to return it. The manager would not accept my return cause the tags were removed and it showed signs that I wore it. I mean I had to have tried it on to see if it was going to be a good fit. I had this suit on twice only, not more than 10 minutes on me. Going to try my luck returning it somewhere else. read more

Great customer service!! Yes I did get a horrible cashier that just ruined the shopping experience, but Andrew (The male manager - I think that's his name) was AWESOME!!!! He made everything better because he understands business. Even though I work in the field of medicine, the bottom line is customer service. Not everything can be perfect but because Andrew was kind, professional, and understanding the experience was nothing short of 5 stars rating to me. I first met him when I was browsing the store. He popped out of no where and helped me with the stuff I was carrying and then proceeded to walk me to the dressing room and helped me find sizes I needed. I was there for almost an hour and he didn't seem to mind that I was requiring a lot of his attention. I was blown away. Most salesperson would have left me and forgot about it since they were so busy. I believe the way he manages himself and others under his management is the reason why people love coming to this Tanner Market store. Please BR cooperate, promote him to general manager because he is the reason I keep coming back to the store. Thank you Andrew, you rock!!! read more

Took my brother there last week and got him a super nice suit! He was not so interested in going at first and keeps saying that he wants one from HUgo Boss or Ralph Lauren, i convinced him to just go and take a look because my husband actually found something really nice here. It was absolutely a fantastic decision because we had THE BEST sales rep Louis Gondolas (Sorry i might have the wrong last name) ! He has been so nice, so fantastically patient! We are all suit dummies and had no idea what is good and what's not. Louis helped us out a big time explaining all the different styles and different types. My brother eventually picked up a suit that he absolutely loves !!!! their suit is not the cheapest, the total of a suit, shirt, a bow tie and a vest cost us about a total of almost 1000 bucks. But it was total worth it!!! It was the best shopping experience!! Louis patiently running around with all different kinds of ties, suits that would better suit my brother and while we were paying, he kindly helped us with all different ways to save money, he explained all the details and we got the credit card which saved us a good $300, it was never offered to us when we first went to get the suit for my husband which cost us about $600 as well. I sure wish that we had known Louis then to help us save some money :( Louis is the BEST of the BEST!!!! read more

I hate shopping, but banana republic makes it easy. Everything fits so well that I don't need to try on the clothes. Just choose and ring up. The service is spectacular at this store. read more

Really cool place, I loved it, thanks banana!

Just purchased an outfit yesterday and the staff was super helpful. I was a little irritated that they kept pushing how much I would save (in addition to the already 30% off sale) if I signed up for the store credit card. I know they're just doing their job, but once I've said "No", that should end the conversation. Overall, a great location. Will definitely be back. read more

The best BnR in the area! The customer service is top-notch. The store is always clean and put together, and the staff is always coming by to ask if you need help. The prices might be on the more upscale side, but is actually a bargain in the long-run since Banana clothes are so sturdy and last a long time. read more

Until today, I have always enjoyed shopping at this Banana Republic location. I would say about 85% of my wardrobe comes from Banana Republic but I will not be shopping at this location again. I had purchased a sweater a few weeks ago there and had worn it only once and followed the instructions for wash perfectly. When I went to put it on again I noticed that the top of the sweater by the shoulder was coming undone. I went to return it since clothing should last longer than one wear/one wash. The woman at the register said she needed to speak to a manager because they don't typically take back items that have already been worn. So the female manager (and I didn't catch her name) comes in and asks me how I washed it. I describe that I hand-washed the sweater and that I was disappointed that it was unraveling already. She told me that she was willing to take it back but she said there was no way that hand washing the sweater would cause the sweater to do that. Again I told her that I followed the instructions and again she told me that it just wasn't possible. I am a very honest person and I did not at all appreciate that she insinuated that I was lying. I had plenty of time/money to do some shopping there this morning and after that experience I just turned and left. I am very happy to spend my money at the Glendale location instead. read more