The store is not my problem. The quality of the clothes are garbage!' We are from Vegas and vacation often in Santa Barbara. When there, we always stop and buy some items in Banana Rep. We also purchase their clothes online. The quality has gone down immensely. I have had to throw away sweaters and knits I have purchased only 2 years ago because holes appear in the back and recently, shoulders. Terrible quality. My wife also has had considerable quality control complaints with longevity of their products. I have 2 sweaters from BR for almost 20 years now that are as sharp and vibrant after multiple washes and have kept their shape and color after all these years. Now, total junk that just literally falls apart after less than 2 years. We will no longer be purchasing garments from this brand. A real shame! read more

Very friendly and helpful customer service, greeted with a warm smile and promptly asked if they can assist with anything in particular and then offered discounts going on. A lot of options for men so that's great. Very attentive with any questions or needs I had. From beginning to end, customer service very satisfactory. I have always been a fan of BR and recommend. read more

We came here today while browsing with my baby in the stroller. Baby started crying and Nick said if I need a large room it's available for the baby!!! That gesture alone was so heart warming to me; I called my hubby and had him buy something from the store. I wish this store had more products but it's fine for today's visit. Nick you're basic human gesture was so refreshing, I'm truly grateful. There was another lady there who came over to chit chat with me while hubby was getting his shirt. She was so warm and welcoming sharing stories about her 8 year old daughter. These two people made today's experience at the store so memorable!! I Iive near a huge BR in Westfield mall and the customer service reps there lack warmth and service. read more

Been to banana republic a handful of times and always greeted with great service, no matter how I am dressed which has been an issue at some local stores that judge base off of looks alone. Daniel and Raquel have helped me each time and they do an excellent job! Daniel has an amazing personable personality while Raquel is polite and exudes excellent service as well. A great duo and great selection in store as always. And the value of the quality to price is great. read more

I had to go in here to find something for my girlfriend and the manager 'Samantha' was super helpful, friendly, and on point ! I highly recommend this location :) read more

If I could review it lower than 1 star, I would. I am a former employee of Banana Republic in Santa Barbara and my experience there in 2022 was absolutely terrible. I had gotten pregnant in April of 2022 and I, of course, had to tell my General Manager, Michael Holden, at the time so he was aware that there were some tasks I wouldn't be able to preform as I got further along in my pregnancy. Well as I started to get further and further along, he began to act very different towards me, to say the least. He treated me as if my pregnancy was an inconvenience to him and the store. There were a couple times I had asked to go home early because I was feeling light headed and nauseous and as much as I would like to have stayed to help, I also knew I wouldn't be able to give it my all at work and I did not want to half ass it. He would not allow me to take my legally owed 15 minute break because he said, and I quote, "she's not taking her break before I leave." My then lead said that I needed to take my break, and especially being 32 weeks pregnant at the time, she wanted me to take a small rest and go get food, so I did. Keep in mind, it was 6pm and no one was in the store when I left or when I got back. Well, when I came back into the store and went up to the break room, my general manager comes in screaming my name in a very unpleasant tone, saying I'm not allowed to leave my coworker, a lead, by herself. Well then I guess you should've stayed until I had taken my break, huh? Once I had my child in January of 2023, that's when it just got worse from there. He said I was required to write down how long I pumped for if it was over the 15 minute break limit or over my 30 minute lunch break period - which I did, but then it got to a point where he said I could pump after work but not on my break because he needs people on the floor. Alongside not allowing me to LEGALLY have my pumping sessions, he did not have a place for me to pump and was of no help trying to help with a solution. There came a time when I had asked him about my decrease of hours from 22-25 hours a week to 10-15 hours a week and he said that because of my "situation" it makes it difficult for him to rely on me. Also saying that I "chose to have kids" and that it's "not his problem." He began to ask very personal questions and made me extremely uncomfortable. Not to mention, he made notorious comments about former employees saying "no one knows how to do their fucking job here. You guys need to get your shit together." I honestly would NOT recommend working here at all. There is no leadership, the managers gossip and talk badly about the employees behind their backs and sometimes to their face and it is just all around a very unprofessional environment. The general manager has no regards for anyone. I've contacted HR as well as the District Managers boss and complained quite a few times but it seems they only care about the store and brand and not their employees. And as far as pay goes, don't expect to get raises anytime soon or feel appreciated for any of the work you do. This company does not value their employees, only their image. read more

I've been shopping here during my entire career as a paralegal (30+ years). Sad to say that the clothes are now out of my budget. I've deleted the app and I'm not going to the store anymore. Another disappointment over the years has been the unavailability of women's Tall clothes except online. read more

It's been ages since I've shopped in Banana Republic but stopped in yesterday looking for a pair of basic black pants. I was thrilled to find exactly what I was looking for in addition to a lovely blouse ( both on sale!). I was, however, really disappointed with the lack of customer service. No one greeted me as I entered, asked if I needed assistance, or helped as I walked around with items to try on and no real help getting a fitting room. The gal at the cash register was nice but prior to that the service was horrid! So very disappointing. It was NOT busy either, so no holiday crowds excuse. read more

I wouldn't normally write a review about a retail chain location. It was just really surprising that I was the first and only customer in the store on 7/25, and neither employee said a word to me. I looked through all the women's sections, got to the back of the store by the registers, looked over at the two girls behind the counter and said "Hi!!!". They responded, but I couldn't believe that they didn't even bother to say hello to me before I was on my way out. This just seems like basic retailer etiquette, and I hope that they were trained differently. read more

Tammy greeted me immediately upon entering. When I said I needed an outfit for a job interview the next day, she was very eager to help me. I had brought in two different tops from home and she was able to recommend one over the other based on her experience with dressing for interviews. I was going to interview for a startup with a younger, more relaxed culture, so she suggested the more modern of the two tops. Then she suggested two different pairs of pants from the store to match the top. She closely inspected my ensemble and even offered to steam the top I brought in. She also told me that blue is a good choice because it indicates greater confidence than gray. I was actually intending to shop at Nordstrom for the event, but it closed early to prepare for their annual anniversary sale. This ended up being a great thing because I love the pants (Sloan fit)! The outfit was perfect for the interview, and I can see buying more of these pants. Thank you Tammy! read more

They were very helpful! They steamed my new outfit for me and helped make sure it was ready for my mock trial competition!

The sales manager had to finish her personal phone call before she bothered helping a struggling sales girl at the check out counter. She saw her unable to use the register to help another customer with a return. She also saw my daughter standing in line, next. When she finished her personal blah, blah, blah, several minutes later, she took my daughter at the next register. Totally unprofessional. I feel sorry for the staff at that store. The manager's personal life is clearly more important than helping her staff or serving customers. read more